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Reviews of City Express Plus by Marriott Guadalajara Expo

3.5 out of 5
City Express Plus by Marriott Guadalajara Expo
Av. Mariano Otero No. 1390, Col. Rinconada del Sol, Zapopan, JAL

Reviews

8.4

Very good

Rating 10 - Excellent. 320 out of 693 reviews" "
Rating 8 - Good. 233 out of 693 reviews" "
Rating 6 - Okay. 79 out of 693 reviews" "
Rating 4 - Poor. 26 out of 693 reviews" "
Rating 2 - Terrible. 35 out of 693 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great people work at this hotel, very clean.
Stayed 3 nights in Feb 2024
Response from . on Feb 19, 2024
Estimado Sr Antonio,En nombre de todo el equipo del hotel, quiero agradecerles por compartir sobre su experiencia.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan: ¡tú! Sus comentarios han sido compartidos con el staff como una forma de celebrar las excelentes experiencias de los huéspedes que ofrecimos. Una vez más, les agradezco que se hayan tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida de nuevo pronto.

8/10 Good

Yeradi

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations
Stayed 5 nights in May 2023
Response from Gerente General on Aug 17, 2023
Buenas tardes señorita Norma Agradezco sus comentarrios y valoracion para nosotros es de ayuda para retroalimentar al equipo Esperamos en su proxima vista contar con su confianza , Quedamos a sus ordenes

10/10 Excellent

Daisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to Plaza del Sol which is a shopping center.
Stayed 2 nights in Aug 2023
Response from Gerencia General on Aug 21, 2023
Estimada DAISY En nombre de todo el equipo del hotel, quiero agradecerles por compartir sobre su estancia con nosotrosSiempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan: ¡tú! Sus comentarios se han compartido con el staff como una forma de celebrar las excelentes experiencias de los huéspedes que entregamos. Una vez más, le agradezco que se tome el tiempo para compartir sus comentarios.

8/10 Good

Sandra

Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 21, 2023
Estimada Sandra En nombre de todo el equipo del hotel, quiero agradecerles por compartir sobre su estancia con nosotrosSiempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan: ¡tú! Sus comentarios se han compartido con el staff como una forma de celebrar las excelentes experiencias de los huéspedes que entregamos. Una vez más, le agradezco que se tome el tiempo para compartir sus comentarios.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, I had no issues quick check in and pretty good location
Stayed 2 nights in Jun 2023
Response from Gerencia General on Aug 21, 2023
Estimada KarlaEn nombre de todo el equipo del hotel, quiero agradecerles por compartir sobre su estancia con nosotrosSiempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan: ¡tú! Sus comentarios se han compartido con el staff como una forma de celebrar las excelentes experiencias de los huéspedes que entregamos. Una vez más, le agradezco que se tome el tiempo para compartir sus comentarios.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in May 2023

6/10 Okay

Dora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very slow checking in, they took too long to let me know they didn’t have a room on an upper floor. Didn’t have hot water at night or in the morning when I showered, had to shower with cold water in the evening and the morning. The young servers at breakfast we very attentive and friendly. Great fruit and coffee. Will most likely not stay again.
Stayed 1 night in Jan 2023

6/10 Okay

Marion

Travelled with family
Basic hotel. Needs update!
This is comparable to a Motel 6 in the US. Very basic hotel. Needs to be updated! The breakfast area was a mess! They didn’t refill anything. It was just basic continental breakfast. The location is good, close to Plaza del Sol, which is a nice little shopping area! We ended up switching to Holiday inn express expo about two blocks down. Way better!
Stayed 4 nights in Dec 2022

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Patricia

Stayed 1 night in Dec 2022

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and provided easy access to the things we wanted to do.
Stayed 2 nights in Nov 2022
Response from Gerencia on Jan 4, 2023
Reciba un cordial saludo

10/10 Excellent

JAVIER

Stayed 2 nights in Nov 2022
Response from Gerencia on Jan 4, 2023
Reciba un cordial saludo

6/10 Okay

RAMAN

Liked: Staff & service
Stayed 1 night in May 2022

2/10 Terrible

Claudia Paola Silva

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Dora

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2022
Response from Gerencia on Feb 24, 2022
Agradecemos su comentario

10/10 Excellent

Danita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice attentive staff.
Stayed 7 nights in Dec 2021
Response from Moises Ramirez on Jan 6, 2022
Gracias por sus comentarios, lo esperamos pronto de regreso.

8/10 Good

Araceli

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean , comfortable
The breakfast was delicious. There was a variety to choose from . I had the chilaquiles very good! The rooms were clean and we had a restful night !
Stayed 1 night in Nov 2021
Response from Moises Ramirez on Dec 30, 2021
Thanks for your time, it was a pleasure having you with us and we hope to see you soon.

10/10 Excellent

Mauricio, Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

loreznztz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Moisés Ramírez, Jefe de Venta Directa on Nov 1, 2021
Gracias por hospedarse con nosotros, reforzaremos nuestras áreas de oportunidad para que en su próxima visita logremos cumplir con todas sus expectativas.

8/10 Good

Francisco Cantu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021

8/10 Good

Raquel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones limpias. Personal muy amable. En general fue una estancia agradable solo excepto por el desayuno que es repetitivo, creo que podría esmerarse un poco más.
Stayed 2 nights in Sep 2021
Response from Gerencia General on Oct 11, 2021
Muchas gracias por sus comentario, los turnaremos al área correspondiente. Saludos

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
I spent 2 nights. 10 min walk to Expo Guadalajara
Stayed 2 nights in Sep 2021
Response from GG on Oct 4, 2021
Thaks for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from Gerencia General on Jun 1, 2021
Agradecemos el tiempo tomado para calificar nuestros servicios

10/10 Excellent

Katsura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Gerencia General on Mar 31, 2021
Agradecemos su tiempo en calificar nuestro servicio. Esperamos pronto verle de nuevo.

6/10 Okay

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I know is a minimalist approach from the hotel, but the price is too high for what they offer, small rooms, internet was hard to use... paid 110.00 for a 45-50.00 hotel
Stayed 3 nights in Feb 2020

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the fair. The room was very spacious and clean. Unfortunately, there were very noisy and loud guests staying next door, so that wasn't great. Breakfast was ok.
Stayed 4 nights in Dec 2019
Response from Gerencia on Dec 26, 2019
Gracias por sus comentarios

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, near shopping with lots of Dining options
Stayed 1 night in Jun 2019
Response from ventas on Jul 10, 2019
Good afternoon, Thanks for your comments are of the utmost importance to us, Hotel City Express Plus Guadalajara Expo appreciates your preference. We hope to have your presence again. Best regards.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from ventas on Jun 19, 2019
Buen día, Agradecemos su preferencia y quedamos a sus órdenes para sus futuras vistas a la ciudad. Saludos cordiales

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Clean place could not sleep
Arrival was very good. I got there at night and the room seemed clean. I had dinner, a salad that surprised me for this kind of hotel, and worked for a while. I was ready to go to sleep and prepared myself in the washroom, there’s where I saw some hairs in the shower. When going to sleep I found that the pillows where awkward and then I turned off the lights... the AC has a blue light impossible to turn off that lights up the whole room. I didn’t get a good night of rest, neither the first nor the second night there. The location was ok for what I was intended to do, however there are not many quality places to dine around. I don’t think I would stay there again because of the blue light, sleep is precious.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They need give to the guest better information about the hotel’s amenities,the bellboy was very helpful
Stayed 1 night in Mar 2019
Response from Gerente General on Apr 1, 2019
We greatly appreciate your comments and hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay. Convenient location. The breakfast that was offered was really poor - they can do better.
Stayed 2 nights in Jan 2019
Response from Gerencia on Feb 5, 2019
Thank you very much for your comments, they are very important for us as they help us to continue improving

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
It´s a bit pricey for what they offer. Not much difference compared to the standard City Express concept.
Stayed 2 nights in Jan 2019
Response from General Management on Jan 24, 2019
Thank you very much for your comments, they are very important for us and continue to improve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Gerencia on Nov 1, 2018
gracias

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Gerencia on Aug 29, 2018
gracias!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent!! Nice hotel, very clean and the breakfast was very good. It was not the classic continental breakfast.
Stayed 1 night in Aug 2018
Response from Gerencia on Aug 29, 2018
Thanks for visiting us

6/10 Okay

Esther, Chicago

I was not happy that I had to wait six hours to check in. I knew I came early but they need to accommodate their clients who’s flight comes early
Stayed 2 nights in Jul 2018
Response from Gerencia on Jul 31, 2018
Dear Esther, thank you for your comments, we are working hard to maintain our standards to your satisfaction. Thank you for your preference Best Regards

6/10 Okay

A, Mexico

Liked: Property conditions & facilities
Disliked: Room comfort
Great location but
One pillow per guest which was soooo bad we barely slept. Requested 4 extra pillows (1 per person) got 2 pillows only. Really ruined our experience.
Stayed 2 nights in Jun 2018
Response from GM on Jul 8, 2018
Hi We would like to thank you for taking the time to answer our satisfaction survey and specially to express your opinion about our service. Your comments are very important to us since they are the reason through which we improve.

6/10 Okay

Veronica

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good location cleanliness not that good
The shower was dirty, I asked the front desk if someone could take care of the floor shower stains they said yes but when I got back was exactly the same, luckily I had flip flops. When I went to bed the night tables had coffee stains which was another bad impression to me.
Stayed 1 night in Apr 2018
Response from General Management on Jul 8, 2018
Veronica, We would like to thank you for taking the time to answer the expedia satisfaction survey and specially to express your opinion about our service. Your comments are very important to us since they are the reason through which we improve.

8/10 Good

chris, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stay was pleasant. Was in and out for meetings. Hotel staff was pleasant and professional.
Stayed 2 nights in Jan 2018
Response from Management on Jul 8, 2018
Thank you for your comments

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice well located hotel
It was a nice, convenient hotel, the only thing I would not like very much, is that windows are sealed, therefore you feel sometimes that needs a little more ventilation
Stayed 3 nights in Jan 2018
Response from Management on Jul 8, 2018
Maria Guadalupe We would like to thank you for taking the time to answer our satisfaction survey and specially to express your opinion about our service. Your comments are very important to us since they are the reason through which we improve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Affordable price good neighbor
Staff was very helpful . And friendly taxi to commute was very affordable to all places the complaint is the house keeper did not change the bed sheets.

2/10 Terrible

Ricardo , Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel, desk staff was rude,room was noisy
Worst hotel in guadalajara, the desk staff was rude, room was very noisy, not recommended.

8/10 Good

Prashant, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint is the WiFi. It was bad and i could not get any connection on the 7th floor.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

gil, nashville tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
waitting vivaaerobus return fly
nice place and location,caffeteria is not adecuate to keep fluent guest transit, it should be one streith and avoid corners

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
It was a nice experience, we just went for business and everything was ok.

8/10 Good

JULIO, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience!!! DO NOT RECOMMEND
Worse hotel to stay at (dont say you were not warned)!!! -its a non smoking hotel, but ppl still allowed to smoke. We I called reception, my neigh were warned 3 times. But it was too late bc smoke was in my room already. I was denied another room despite the fact I had small kids. -you can hear everything...from traffic to the hallway -staff lacks in customer service -my phone in the room didnt work for 2 of the 3 days I stayed there -when i went down to reception to complain. I was the 3rd in line to complain -had to reset cardkey everyday bc for some unk reason it would deactivate -elevators are very small and programmed to give top floor priority...ie your on the 5th floor and someone on the 7th presses the button, it goes to them first. I had to wait 7 trips before I can board bc it was always full. -beds and towels were very hard -lobby and rooms were clean *Dont Stay Here*