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Reviews of Camino Real Guadalajara

4.5 out of 5
Camino Real Guadalajara
Av Vallarta No. 5005 Col. Chapalita, Zapopan, JAL

Reviews

7.0

Good

Rating 10 - Excellent. 303 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 196 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 130 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mexican place
Stayed 1 night in Mar 2024
Response from Ricardo on Apr 15, 2024
Muchas gracias por elegir Camino Real Guadalajara... nos encanta saber que su estancia fue agradable, seguiremos trabajando para estar dentro de su preferencia!!!!AtentamenteLa Gerencia

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2024
Response from Ricardo on Apr 15, 2024
Muchas gracias por elegir Camino Real Guadalajara... nos encanta saber que su estancia fue agradable, seguiremos trabajando para estar dentro de su preferencia!!!!AtentamenteLa Gerencia

2/10 Terrible

Johnatan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucio en general, el staff no muy amigble, tuve un probelma con el valet parking porque dañaron mi coche y nadie se hizo responsable. La reagadera del cuarto en pesimo estado, oxidada y viejo. Mala experiencia, no recomendable.
Stayed 4 nights in Feb 2024
Response from Ricardo on Mar 9, 2024
Estimado Huésped,Lamento mucho ver que su estancia no fue lo que esperaba, le aseguro que estamos trabajando día a día para mejorar las instalaciones de nuestro Hotel.Ojala nos pueda dar la oportunidad de seguir trabajando para usted.muchas gracias por sus comentariosAtentamente La Gerencia

2/10 Terrible

Oscar, Fultondale

Business traveller
Disliked: Cleanliness, property conditions & facilities
Old hotel
Stayed 10 nights in Feb 2024
Response from Ricardo on Mar 6, 2024
Gracias por compartir sus comentarios con nosotros, esperamos pronto poder darle la noticia de una remodelación de nuestro Hotel. Le aseguro que tomaremos en cuenta su comentario.AtentamenteLa Gerencia

8/10 Good

nuria

Business traveller, Travelled with group
Disliked: Amenities
O liked the location is in a safe place with easy access. The hotel is updated needs urgent remodeling, the bath towels are old, the bathroom is uncomfortable, the toilet is 10 cm from the mirror and vanity. The food quality is poor, I tried room service, they suggested a steak asked for medium rare it looked like jerky, I could not eat that, the breakfast buffet same thing, low in options, the tamales dry, I did not like it at all.
Stayed 1 night in Jan 2024
Response from Ricardo on Feb 7, 2024
Muchas gracias por compartir su experiencia con nosotros, su opinión es muy importante y le aseguro que tomaremos esto en cuenta para mejorarlo.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
CONS. 1. Don´t have heat and the room was cold. 2. No Coffe Kettle in room 3. No Hot water in shower 4. Bad impression of bottle in closet to collect humidity in room. PROS 1. Gardens 2. La Huerta
Stayed 5 nights in Dec 2023
Response from Ricardo on Dec 16, 2023
Estimado huésped,Gracias por compartir su experiencia y las áreas que considera que debemos de mejorar, le aseguro que

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews listed seemed unfavorable. We had an enjoyable time, the room was consistent with a 3.5 star Mexican hotel. The low building profile, balconies, common and open areas are a spacial comfort when compared to hermetically sealed structures. Staff, parking valet, maintenance and room service responded almost immediately! We exclusively Uber'd as far as Tlaquepaque for stress free transportation in GDL. The weather was perfect. Dinning was superb near by. Earplugs are helpful as the adjoining room doors are paper thin.
Stayed 4 nights in Nov 2023
Response from Ricardo on Nov 29, 2023
Estimado Huésped,Muchas gracias por sus comentarios, nos ayudan mucho a mejorar y le aseguro los tomaremos en cuenta.AtentamenteLa Gerencia

8/10 Good

Leticia

Stayed 1 night in Oct 2023
Response from Ricardo on Dec 12, 2023
Estimado huésped,Seguiremos trabajando para mejorar nuestras instalaciones y servicios para seguir dentro de su preferencia.AtentamenteLa Gerencia

6/10 Okay

Rebeca

Stayed 2 nights in Nov 2023
Response from Ricardo on Nov 23, 2023
Estimado huésped,¡Gracias por compartir su experiencia con nosotros!AtentamenteLa Gerencia

8/10 Good

Juan

Travelled with family
Liked: Staff & service, room comfort
Wrong register
The register only can write for one people and then in front desk not update how many people stay in the room…. The offer say 2 people. In the breakfast only 1 people can take free another guest pay. Ok. In the offer say 2 people no one. Register is for 2 guest . The register online only leave one people register.
Stayed 1 night in Oct 2023
Response from Ricardo on Nov 6, 2023
Gracias por sus comentarios

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ricardo on Oct 13, 2023
Estimado huésped,Nos encanta saber que su estancia fue de 10.Gracias por su visita!!!!

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room had a terrible odor. We ask for a change and de secondo room was fine. Not all the people at the front desk is well trained. The administration have a lot of work to improve the building and the organization.
Stayed 3 nights in Oct 2023
Response from Ricardo on Oct 10, 2023
Estimado huésped,gracias por sus cometarios, esto nos ayuda a mejorar cada día. Le aseguro que tomaremos en cuenta su retroalimentación.AtentamenteLa Gerencia

10/10 Excellent

Javier, San Luis Obispo

Stayed 1 night in Oct 2023
Response from Ricardo on Oct 28, 2023
Estimado huésped,Gracias por sus comentarios, nos encanta saber que tuvo una estancia de 10.AtentamenteLa Gerencia

6/10 Okay

Elizabeth

Stayed 2 nights in Sep 2023
Response from Ricardo on Sep 26, 2023
Estimado huésped,Gracias por compartir su experiencia con nosotros, esto nos ayuda a mejorar cada día para usted.Gracias por su visita.AtentamenteLa Gerencia

2/10 Terrible

Coral

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were animals, bugs inside the bathroom and the bedroom was plenty of mosquitos
Stayed 1 night in Sep 2023
Response from Ricardo on Oct 27, 2023
Estimado huésped,Gracias por compartir su experiencia con nosotros, le ofrecemos una sincera disculpa por lo que menciona de su estadía. Lo revisaremos de inmediato.

6/10 Okay

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No me gustó el baño, falta que lo renueven. Mantenimiento o cambio a la regadera / mezcladora de lavabo.
Stayed 2 nights in Sep 2023
Response from Ricardo on Sep 22, 2023
Estimado huésped,Muchas gracias por dejarnos sus comentarios, le aseguro que las tomaremos en cuenta... esperamos pronto retomar nuestra renovación y se encuentre lista en su próxima visita.

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Ricardo on Sep 9, 2023
Estimado huésped,Muchas gracias por dejarnos sus comentarios y sugerencias, le aseguro que las tomaremos en cuentaAtentamenteLa Gerencia

6/10 Okay

Angelo

Travelled with partner
Disliked: Staff & service
Restaurants service was terrible. Only breakfast restaurant was open. Pool was dirty. Recommend to be removed. Suggest to put a nice fountain and benches.
Stayed 7 nights in Jun 2023
Response from Ricardo on Jul 8, 2023
Estimado Huésped,Lamento mucho ver que su estancia no fue lo que esperaba, le aseguro que estamos trabajando día a día para mejorar las instalaciones de nuestro Hotel.Ojala nos pueda dar la oportunidad de volver a recibirlo...muchas gracias por sus comentariosAtentamente La Gerencia

8/10 Good

David

Travelled with partner
They need to invest in updating the place walk paths outside eating area needs to be leveled, tiles are loose. Other than that it’s a great place to stay.
Stayed 7 nights in Jun 2023
Response from Ricardo on Jul 8, 2023
Muchas gracias por sus comentarios y sugerencias, le aseguro que las tomaremos en cuenta.Lo esperamos pronto!!

2/10 Terrible

RAUL

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I have not been able to check in eventhoug the reservation was confirmed. Guy at the fromt desk had no idea nor the reservation
Stayed 1 night in Jun 2023
Response from Ricardo on Jul 8, 2023
Estimado Huésped,Lamento mucho ver que su estancia no fue lo que esperaba, le aseguro que estamos trabajando día a día para mejorar las instalaciones de nuestro Hotel.Ojala nos pueda dar la oportunidad de volver a recibirlo...muchas gracias por sus comentariosAtentamente La Gerencia

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated and going down hill
I have stayed at this hotel several time per year from 2016 until 2020. I was a bit dated but I liked the layout and vibe. On my trip in May I was very disappointed. My room had poor A/C and the patio door on the first floor would not lock. My colleague had no A/C and had bugs in his room. He had to change rooms. Also, there is no smoking now even outside on your rooms patio. It is enforced and you must leave the property or be fined.
Stayed 2 nights in May 2023
Response from Ricardo on May 24, 2023
Estimado huésped,Lamento mucho la situación que menciona del AC y puerta del patio... sobre el tema de áreas de fumar, le aseguro que es un tema a nivel nacional y la autoridad es muy claro sobre áreas donde no se puede fumar.Lo esperamos pronto en Camino Real Guadalajara

4/10 Poor

ALEJANDRO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Una tristeza la decadencia del hotel, después de ser un hotel icónico en la ciudad, lo han descuidado de forma deplorable, pésimo mantenimiento, hasta cucarachas tienen. Ojalá hagan algo al respecto, porque inclusive el staff deja mucho que desear en nivel de atención y servicio.
Stayed 2 nights in May 2023
Response from Ricardo on May 23, 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros, le aseguro que estamos trabajando para mejorar nuestras instalaciones.Tomaremos en cuenta mucho sus comentarios.atentamenteLa Gerencia

4/10 Poor

Charles, plano

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Open space with green areas
Stayed 3 nights in May 2023
Response from Ricardo on May 16, 2023
Estimado huésped,Gracias por sus comentarios!!

8/10 Good

SANDRA

Stayed 2 nights in May 2023
Response from Ricardo on Jul 8, 2023
Gracias por elegir Camino Real Guadalajara, la esperamos pronto!!!!

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities
Paid for a suite, the room was not the size it was offered, found 3 cockroaches in the room, one the the bathroom and 2 next to the bed, alive. Very disappointed
Response from Ricardo on May 18, 2023
Estimado huésped,Lamento muchísimo lo que menciona en su estadía. Le aseguro que seguimos en constante control para evitar estas lamentables situaciones pero debido a la cantidad de jardines, humedad y cantidad de drenajes en las instalaciones pasan esporádicamente estas cosas. Ojala nos dé la oportunidad de volverle a servir y atender como usted espera y merece.AtentamenteLa Gerencia

8/10 Good

Rosaura Lucila

Travelled with partner
Liked: Cleanliness, staff & service
Nice location, surrounded by trees, the parking lot is steps away from your room, unfortunately the water at the pools is cold and not maintained, the carpet in the room has seen better days overall the hotel may benefit with a remodel.
Stayed 2 nights in Apr 2023
Response from Ricardo on May 18, 2023
Muchísimas gracias por sus comentarios y sugerencias, le aseguro que estamos buscando la mejor opción para mejorar el Hotel en todas las instalaciones.Ojala nos pueda dar la oportunidad de volverle a atender.Lo esperamos pronto!!!

4/10 Poor

Pedro

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and the service was great, however, we the AC in the room didn’t work for the 3 nights we were there. Staff was advised of the situation but they weren’t unable to fix it. Besides that it was great
Stayed 3 nights in Apr 2023
Response from Ricardo on May 18, 2023
Nos encanta saber que el servicio estuvo genial sin embargo quedo opacado por la situacion del AC, le aseguro que ya resolvimos la situación.Lo esperamos prontoAtentamenteLa Gerencia

10/10 Excellent

Sergio

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Ricardo on May 17, 2023
Estimado huésped,Nos encanta saber que estuvo de 10 su estadía con nosotros. Lo esperamos pronto en Camino Real Guadalajara

10/10 Excellent

Marco

Stayed 2 nights in Apr 2023
Response from Ricardo on May 16, 2023
Gracias por compartir su experiencia con nosotros, nos encanta saber que su estadía fue placentera.Lo esperamos pronto en Camino Real Guadalajara

2/10 Terrible

Martin and Viviana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was run down. The whole hotel had no running water for a couple hours.
Stayed 8 nights in Mar 2023
Response from Ricardo on Apr 1, 2023
Estimado huésped,Agradecemos mucho sus comentarios y lamentamos mucho que su estadía no fue lo que esperaba. Le aseguro que estamos trabajando para usted.Ojala nos de la oportunidad de volver pronto.

8/10 Good

Antonio

Stayed 1 night in Jan 2023
Response from Ricardo on Apr 1, 2023
Estimado huésped,Muchas gracias por el tiempo que dejo para darnos sus comentarios!!!AtentamenteLa Gerencia

10/10 Excellent

Leah, el paso

Response from Ricardo on Apr 1, 2023
Estimado huésped,Muchas gracias por el tiempo que dejo para darnos sus comentarios!!!AtentamenteLa Gerencia

6/10 Okay

Joan

Travelled with family
Liked: Staff & service
It’s an older hotel. Staff were all very kind and friendly. Drapes in rooms should be updated. Rooms were clean and bed comfortable.
Response from Ricardo on Apr 1, 2023
Estimado huésped,Muchas gracias por el tiempo que dejo para darnos sus comentarios!!!AtentamenteLa Gerencia

4/10 Poor

Diego

Travelled with group
Disliked: Cleanliness
Nos hospedamos este fin de semana y la experiencia No fue buena. Al hacer check in nos dieron una habitacion ya ocupada y por la mala organizacion de las chicas de la recepción pasamos un momento incomodo al ver que había personas en la habitacion que nos asignaron. Cuándo comentamos lo sucedido en recepción nos mandaron a otra habitacion aun más lejana y donde la puerta no tenía seguridad, esto sin orientacion de ningún Bellboy y nosotros mismos cargando nuestro equipaje. Nunca atendieron nuestras llamadas de room service y Nunca nos apoyaron con el servicio de taxi que solicitamos.
Stayed 2 nights in Nov 2022
Response from Ricardo on Apr 1, 2023
Estimado huésped,Muchas gracias por el tiempo que dejo para darnos sus comentarios!!!AtentamenteLa Gerencia

2/10 Terrible

Jose, San Bernardino

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointed with this hotel, carpet dirty bathroom overflow the door lock me out maintenance ppl need to come in to open the door, the room very very simple to expensive for what the guests is getting, need to check out the day after. Expecting my refund soon
Stayed 4 nights in Sep 2022
Response from Servicio al Cliente on Oct 6, 2022
Lamentamos el inconveniente, estamos procesando su reembolso

2/10 Terrible

JOSE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and old place, worst option to chose. All rooms are dirty and full of plagues. Stay away from this, there’s a lot better alternatives. Keep scrolling.
Stayed 4 nights in Sep 2022
Response from Servicio al Cliente on Oct 6, 2022
Lamentamos los inconvenientes, trabajaremos en el problema señalado

8/10 Good

CECILIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Noisy room. Room needs improvements Great service
Stayed 7 nights in Aug 2022

8/10 Good

Randolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 7 nights in Aug 2022
Response from E on Aug 31, 2022
Dear Guest ,thank you very much for sharing your experience with us. It is a real pleasure to read that you have enjoyed your stay so much. We are here to serve you always

10/10 Excellent

Juan M

Travelled with family
Liked: Cleanliness, staff & service
The property was kept very clean by their staff. Always working and on time and polite and professional.
Stayed 13 nights in Aug 2022
Response from E on Aug 31, 2022
Dear Guest ,thank you very much for sharing your experience with us. It is a real pleasure to read that you have enjoyed your stay so much. We are here to serve you always

10/10 Excellent

KARLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel que a pesar de no ser tan nuevo o que lo hayan remodelado, sus areas verdes y naturaleza, lo hacen hermoso! Tambien se caracteriza por su excelente servicio al cliente! Un 10 para camino real!
Stayed 2 nights in Aug 2022
Response from E on Aug 31, 2022
Agradecemos mucho su preferencia y comentarios, para nosotros son de gran importancia, un gusto atenderle, esperamos regrese pronto.Estamos para servirle siempre!!

6/10 Okay

Rocio

Stayed 2 nights in Aug 2022
Response from E on Aug 31, 2022
Agradecemos mucho su preferencia y comentarios, para nosotros son de gran importancia, un gusto atenderle, esperamos regrese pronto.Estamos para servirle siempre!!

6/10 Okay

Rodolfo

Stayed 2 nights in Aug 2022
Response from Servicio al Cliente on Oct 6, 2022
Gracias por hospedarse con nosotros!

2/10 Terrible

Violet

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
no comentario
Stayed 5 nights in Jul 2022
Response from Servicio al Cliente on Oct 20, 2022
Gracias por hospedarse con nosotros!

8/10 Good

Francisco

Stayed 1 night in Jul 2022
Response from E on Aug 31, 2022
Agradecemos mucho su preferencia y comentarios, para nosotros son de gran importancia, un gusto atenderle, esperamos regrese pronto.Estamos para servirle siempre!!

8/10 Good

Melchor

Stayed 4 nights in Jun 2022

4/10 Poor

Ivan

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jun 2022
Response from E on Jul 7, 2022
Agradecemos mucho el tomarse el tiempo de hacernos saber sus comentarios, para nosotros son de gran importancia. Lamentamos que en su reciente estancia, surgieran este tipo de incidentes, revisaremos las observaciones que nos menciona, como retroalimentación para la mejora de calidad en nuestros servicios. Esperando seguir contando con su preferencia, Estamos para servirle siempre!!

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, room comfort
I love this hotel. Need some updates and maintenance. 1105 my room have issues with the curtains. Service is magnificent.
Stayed 4 nights in Jun 2022
Response from E on Jun 17, 2022
Dear Guest , thank you very much for sharing your experience with us. It is a real pleasure to read that you have enjoyed your stay so much. We are here to serve you always

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lawn outside my room is dry and burn. The rooms facing my room need to be painted. The bedroom and the bathroom Need remodeling. I hope that you really take care of this you will get more happy guest
Stayed 2 nights in May 2022
Response from E on Jun 17, 2022
On behalf of all the staff of Hotel Camino Real Guadalajara, we appreciate your preference and comments, which help us improve day by day. We hope to return soon and we can improve the experience of your last stay.

8/10 Good

Ramón

Stayed 1 night in May 2022