Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Business Travellers
by Rickyfrom Nashville

Staff deserve a better facility

Posted 19-Nov-2014 on Hotels.com
First the good. Great location just off interstate. Tons of shopping and restaurants. Staff are nice and helpful. Be sure to join their free membership thing to get free breakfast. Now the bad. The rooms are small, beds are regular size which makes it hard for two people to sleep comfortably. Overall cleanliness is on the bottom end of the spectrum. The bathroom tile is very dirty. There are lots of old caulking around the tub area. It is winter time so the heat is on which works fine, but on top of the window/wall unit is standing condensation. The curtains hang about an eight of an inch above the window and have what appears to be black mold at the bottoms.
Comment from Hotel Management
26-Nov-2014 by Kelley, Hotel Management
Hello Ricky, thank you for taking the time to let us know what we did right and how we fell short of your expectations. I am pleased to hear the staff was helpful and able to sign you up to get the free breakfast. I apologize you felt the room was less than perfect, we are anticipating a renovation this coming year and hope that you will give us another chance once they are done. Thank you again, Kelley S. Guest Service Manager
4 out of 5
Recommended
by Brandon

This traveller left a rating score only Posted 12-Jul-2014 on Hotels.com
3 out of 5
Recommended
by A verified traveller

nice, albeit smelly

Posted 3-Jun-2014 on Hotels.com
Everything was pretty good and the staff was great! However, my room smelled terrible, a mixture between cigarettes and cooked meat. YUCH! I had the desk come up and smell the room so that i wasn't charged for the smoke smell (the hotel was booked, i couldn't change rooms).
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Overbooked

Posted 23-May-2014 on Hotels.com
The hotel was overbooked. We were given the key to another guest's room late at night and walked in on a very frightened man trying to sleep. When we returned to the front desk we were told they had no other vacancies and had over sold.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom WPB, Fl

Moving into area, and stayed at Holiday Inn suite

Posted 19-May-2014
Nothing to complain about. They even gave us a free breakfast for 2 of the 3 days we stayed there
4 out of 5
Recommended
by Chrisfrom Texas

Posted 13-May-2014 on Hotels.com
The service was OUTSTANDING!!! The rooms and bathrooms were a little dated, but slept well the night we were there. Great location to all the action around. Watch out for the golf carts....
5 out of 5
Recommended
by tayefrom georgia

excellent

Posted 22-Apr-2014 on Hotels.com
ecxellent
5 out of 5
Recommended
by Carolfrom Jacksonville, FL

Fantastic

Posted 29-Mar-2014 on Hotels.com
Clean, comfortable, helpful staff. Loved it. We're going to stay again. Thanks.
4 out of 5
Recommended
for Everyone
by Kfrom Indiana

Pleasant stay.

Posted 17-Mar-2014
Pros: cleanliness
This was an enjoyable two-night stay. My only complaint was the make-your-own breakfast for $8.95 and it was not worth the cost.
1 out of 5
Recommended
for Personal Event
by Troy Wyattfrom Florida

Posted 7-Mar-2014 on Hotels.com
I gave this hotel a low rating because I had car trouble on the day of my reservation. I contacted the hotel and tried to change it or cancel it. They didn't vibe me a refund or change my reservation. I understand that there is protocol that they have to go by but because I didn't contact them the day before letting them know they couldn't do anything. I'm very dissatisfied with their service. I didn't plan to have car trouble. I will not be recommending this hotel to any of my friends.