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Reviews of Comfort Suites Locust Grove Atlanta South

2.5 out of 5
Comfort Suites Locust Grove Atlanta South
4699 Bill Gardner Pkwy, Henry County, Locust Grove, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 245 out of 528 reviews" "
Rating 8 - Good. 156 out of 528 reviews" "
Rating 6 - Okay. 44 out of 528 reviews" "
Rating 4 - Poor. 45 out of 528 reviews" "
Rating 2 - Terrible. 38 out of 528 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lindsay

Disliked: Cleanliness, property conditions & facilities
Really really gross.
Stayed 1 night in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Tina Morgan, GM on Apr 8, 2024
Thank you for your review.

2/10 Terrible

Kimesha, Lauderhill

Disliked: Cleanliness, staff & service, property conditions & facilities
I had the worse experience of my life at check in . When i went to check in with my baby i was told my room is gone and i already paid for it leaving me devastated. Then eventually the manager gave me a room. I ignore all the warning ⚠️ sign reviews and went ahead and stayed there
Stayed 2 nights in Apr 2024
Response from Tina Morgan, GM on Apr 8, 2024
Ma'am, if you would have let Expedia or the hotel itself know you would be checking in after 3am there wouldn't have been an issue. You arrived after our audit ran which made you a NO SHOW. We could have had you already checked in had you let us know.

10/10 Excellent

Kally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was pretty clean- just random things were found like a braces rubber band and toothpick under the nightstand. Gal at breakfast was amazing and sooooo nice!!
Stayed 1 night in Mar 2024
Response from Tina Morgan, GM on Apr 5, 2024
Thank you for your review. I will talk to housekeeping about the random little objects being left.

10/10 Excellent

Brad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Hotel was nice and clean. Met our expectations.
Stayed 1 night in Mar 2024
Response from Tina Morgan, GM on Mar 25, 2024
Thank you for your awesome review!

10/10 Excellent

Leonard

Liked: Cleanliness, amenities, property conditions & facilities
Clean clean
Stayed 1 night in Mar 2024
Response from Tina Morgan, GM on Mar 19, 2024
Thank you for our review!

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness
Cleanest hotel in GA
Stayed 2 nights in Mar 2024
Response from Tina Morgan, GM on Mar 18, 2024
Thank you so much for your review! My entire staff takes pride in their work and I'm glad it is recognized.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and very helpful.
Stayed 1 night in Mar 2024
Response from Tina Morgan, GM on Mar 14, 2024
Thank you for your review!

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location,great staff
Stayed 2 nights in Mar 2024
Response from Tina Morgan, GM on Mar 14, 2024
Thank you for your review!

6/10 Okay

Steve

Travelled with family
Upon arrival we walked in and there was no one at the front desk. Rang the bell and waited. We could see the front desk was connected to the laundry room and that there was a lady walking back and forth in front of the open door. Rang the bell again. Nothing. She passed again. Rang the bell again. Still nothing. I was walking around to the entrance to the laundry room when she finally came up to the desk. Not impressed with the service we received. Was amazed that you could not change the input on the TV for Roku or iPad. Front desk said that was not available due to the remotes that they use. Also, the channel listings were very incomplete. When we asked the front desk she pulled out a guide and handed it to us. When asked if that was in the room and we just missed it she said no. That’s weird. The room was very nice. Huge really and in nice condition. The initial impression was damped by the guest agent and the lack of being able to use our Roku or iPad.
Stayed 1 night in Mar 2024
Response from Tina Morgan, GM on Mar 12, 2024
I am so sorry you encountered this situation. I have met with the front desk manager and we had a meeting with all front desk staff. We do not keep the guide for TV's in the room. We also have a separate remote for these types of situations which we would have gladly given you had you called the front desk.

8/10 Good

Barry

Stayed 1 night in Feb 2024
Response from Tina Morgan, GM on Mar 21, 2024
Thank you for your review.

10/10 Excellent

Sherry

Stayed 1 night in Feb 2024
Response from Tina Morgan, GM on Mar 21, 2024
Thank you for your review.

2/10 Terrible

Shawna

Stayed 6 nights in Feb 2024
Response from Tina Morgan, GM on Mar 23, 2024
I apologize on behalf of the entire staff that you did not have a good stay with us.

2/10 Terrible

Shawna

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 2 nights in Feb 2024
Response from Tina Morgan, GM on Feb 13, 2024
I did everything that I could do to make your stay better. I am sorry you had such a bad experience with us.

10/10 Excellent

Tammy

Travelled with group
Liked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Tina Morgan, GM on Feb 8, 2024
Thank you for your review.

10/10 Excellent

Richard

Staff was very friendly and helpful. Properly was clean and well maintained.
Stayed 1 night in Jan 2024
Response from Tina Morgan, GM on Feb 4, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym and a good breakfast
Stayed 1 night in Jan 2024
Response from Tina Morgan, GM on Jan 30, 2024
Thank you for your review. Hope to see you again.

10/10 Excellent

Jacqueline

Travelled with family, Business traveller
Liked: Property conditions & facilities
Very efficient
Stayed 1 night in Jan 2024
Response from Tina Morgan, GM on Jan 29, 2024
Thank you for your kind review. We hope to see you again in the future.

10/10 Excellent

Antonette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the room was clean and comfortable!!!
Stayed 1 night in Jan 2024
Response from Tina Morgan, GM on Jan 16, 2024
Thank you for your kind words and review. We hope to see you again!

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Tina Morgan, GM on Jan 10, 2024
Thank you so much for your review. We hope to see you again soon.

10/10 Excellent

Krisan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tina Morgan, GM on Dec 31, 2023
Thank you so much for your review. Hope to see you again soon.

10/10 Excellent

Rose Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right next to I-75 it was quite noisy overnight. The staff is excellent and deserve all the praise. Thanks for a great visit.
Stayed 2 nights in Dec 2023
Response from Tina Morgan, GM on Dec 29, 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Krisan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tina Morgan, GM on Dec 24, 2023
Thank you for your review. We hope to see you again soon. Merry Christmas.

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tina Morgan, GM on Dec 22, 2023
Thank you for your review. We hope to see you again soon. Happy Holidays!

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my best check in! I've been traveling for a week now and I will return to this property again. The amenities I desire are here and I really can't wait to come back. The desk clerk was truly on his job!
Stayed 1 night in Dec 2023
Response from Tina Morgan, GM on Dec 16, 2023
Thank you so much for your review. We hope to see you again soon.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tina Morgan, GM on Dec 16, 2023
Thank you so much for your review. We hope to see you again soon.

6/10 Okay

david

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The man that checked me in seemed to not know exactly what he was doing (but was trying for sure. Breakfast was good and had a few choices to make it good (eggs, sausage, and some others items) —breakfast workers were very friendly
Stayed 1 night in Dec 2023
Response from Tina Morgan, GM on Dec 16, 2023
Thank you for your review. Paul is an awesome employee and I apologize for whatever you experienced at check-in.

2/10 Terrible

Dianne

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Tina Morgan, GM on Nov 20, 2023
I apologize that you did not have an enjoyable stay. Would you mind please replying and letting me know what the issues were?

8/10 Good

Lennon

Super nice staff.
Stayed 1 night in Oct 2023
Response from Tina Morgan, GM on Oct 31, 2023
Thank you for your review.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tina Morgan, GM on Oct 15, 2023
Thank you so much for your review. Hope to see you again soon!

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Spacious room, comfortable bed, very clean and very well located off of I75.
Stayed 1 night in Oct 2023
Response from Tina Morgan, GM on Oct 9, 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tina Morgan, GM on Oct 4, 2023
Thank you for the review. We hope to see you again!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the nicest hotel we stayed at on our getaway
Stayed 1 night in Oct 2023
Response from Tina Morgan, GM on Oct 4, 2023
Thank you so much for the review and the compliment! We hope to see you again soon!

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and up to date
Stayed 1 night in Sep 2023
Response from Tina Morgan, GM on Sep 30, 2023
Thank you for your review. Hope to see you again soon.

2/10 Terrible

Phil

Stayed 5 nights in Sep 2023
Response from Tina Morgan, GM on Sep 24, 2023
I'm very sorry that you didn't have a pleasant stay. Would you mind writing back and letting us know how we can improve for other guests?

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tina Morgan, GM on Sep 24, 2023
Thank you for your review.

8/10 Good

ALYCE

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Tina Morgan, GM on Sep 18, 2023
Thank you for your review.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tina Morgan, GM on Aug 25, 2023
Thank you for the review! Hope to see you again soon.

10/10 Excellent

SUE E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff was absolutely delightful,
Stayed 1 night in Aug 2023
Response from Tina Morgan, GM on Aug 23, 2023
Thank you for the review! I will let my staff know!

10/10 Excellent

Rickcardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast servers. They were nice. the receptionists i came in contact with were very helpful and friendly
Stayed 4 nights in Jul 2023
Response from Tina Morgan, GM on Aug 11, 2023
Thank you for your review. We have the best staff around!

8/10 Good

Dominique

Stayed 1 night in Aug 2023
Response from Tina Morgan on Aug 29, 2023
Thank you for your review.

10/10 Excellent

Dru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 4 nights in Aug 2023
Response from Tina Morgan, GM on Aug 9, 2023
Thank you for your review, Dru. We hope to see you again.

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Tina Morgan, GM on Aug 9, 2023
Thank you for your review, Santos. We hope to see you again.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and peaceful
Stayed 4 nights in Aug 2023
Response from Tina Morgan, GM on Aug 9, 2023
Thank you for your review, Barry. We hope to see you again.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WILL BE STAYING HERE AGAIN. ROOM WAS VERY NICE, VERY CLEAN. STAFF WAS FRIEDNLY.
Stayed 1 night in Jul 2023
Response from Tina Morgan, GM on Aug 2, 2023
Thank you for your review!

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tina Morgan, GM on Jul 31, 2023
Thank you for your positive review. We hope to see you again soon!

4/10 Poor

Dominique

Disliked: Cleanliness
Late check in 1am . After entering the room I noticed room was not clean bed sheets was dirty. Hair from when the last people/ person stayed at the property in the bath tub, bed , and floors. Breakfast could have been better a very poor selection.
Response from Tina Morgan on Jul 28, 2023
I apologize on behalf of my entire staff for your stay being less than adequate. I have already discussed with my housekeeping team. I hope you will give us another.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tina Morgan, GM on Jul 27, 2023
Thank you for the positive review! We hope to see you again soon.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was incredible! Definitely a plus! We stayed there for a sports tournament my son was playing in and it was an amazing experience. Staff was super helpful and customer service was exquisite!
Stayed 4 nights in Jul 2023
Response from Tina Morgan on Jul 26, 2023
Thank you so much for the amazing review! We hope to see you guys again!

10/10 Excellent

Marjie, bellevue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will defiantly stay at this hotel again when we are in this area.
Stayed 6 nights in Jul 2023
Response from General Manager on Jul 23, 2023
Thank you so much! We're so glad you enjoyed your stay.