3 restaurants, breakfast, dinner served; American cuisine

Reviews of Spartanburg Marriott

3.5 out of 5
Spartanburg Marriott
299 North Church Street, Spartanburg, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Miguel

Travelled with family
Disliked: Amenities
The room was not what I expected for this price….
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 16, 2024
Miguel, we apologize for any disappointment regarding your room. Your satisfaction is important to us, and we hope you will share more details about your stay so we can work to address any concerns promptly. Thank you and we hope for another chance to make a better impression.

10/10 Excellent

Brenda Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and dinning is wonderful
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Brenda Marie, we appreciate your positive feedback about our staff and onsite dining. Our team is dedicated to providing exceptional service, and we're thrilled that you felt well taken care of during your stay. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Thank you, Clark, for choosing us for your stay in Spartanburg! We're so glad that you had a great experience, and we appreciate your five-stars. Please come back soon!

10/10 Excellent

Daniel, Griswold

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to all the brewery’s and food. All walkable. Great fire pits outside just Needs to make sure not to run out of propane. Overall great hotel. Would say again
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 3, 2024
Thank you for sharing your positive experience, Daniel! We're glad you liked our walkable location and the nearby dining options. The outdoor fire pits are a favorite amenity among our guests, and we'll be sure to keep them well-supplied with propane for your future visits. We hope to see you back soon at the Spartanburg Marriott!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on Apr 1, 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Michelle.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 1, 2024
Thank you, Mark, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 20, 2024
Latoya, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

2/10 Terrible

LAURA

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
Terrible customer service. Sent text thru Expedia that my check-in would be late 1130 to midnight to please make sure I had my room with queen beds because I had four people my two grandchildren and my daughter-in-law and myself. Just to make sure I called the Marriott personally and spoke to Chloe at 10:29. She said yes ma’am we got your message I said make sure I have two beds. There are four of us. We are exhausted from dance competition and the granddaughters have to get up at 6 AM to dance again no problem she said we arrive at 12:05 no queens only king with pull out. Was very upset, but took the room then no parking in a very dangerous area. No security showed up at the hotel. The front desk didn’t even offer a complementary water get to the room. There’s no sheets blankets or pillows for the pull out have to go back downstairs the night Clerk has no key to the storage. They do not offer us another room I had to pay for another king room it is now 1:24 in the morning. And we are just now getting in our rooms. My granddaughters are exhausted, crying and upset. They have to dance first thing in the morning. This is absolutely the worst customer service I have ever experienced. Not Clerk did not even offer us a free water. I had to go to the bartender and ask if there was somebody else that could help. I have stayed in a lot of Marriotts in the last 30 years. This is by far the worst experience I’ve ever had.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Laura, we apologize for the frustration you experienced during your stay. Although room type is based on availability at the time of check-in, we always aim to accommodate our guests' preferences, and we sincerely regret that we were unable to do so for you on this occasion. It's very disheartening that the room you were given was not properly made up for your needs and that our team's handling of the situation fell short. We will be addressing this internally to improve our service and ensure a more convenient experience for our future guests. Please allow us another chance to improve your impression of us.

6/10 Okay

Amie

Travelled with family
Malfunctioning lamp/?Electrical issues in first room, we were moved but room reeked of smoke. Next door guests slammed their door many times late at night keeping us awake, but can’t blame the hotel for that Toilet overflowed but maintenance came to fix promptly. Nice front desk staff, prompt resolution of issues. Excellent breakfast but limited dining hours
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Thank you for your patience and understanding, Amie, despite the issues with your rooms and the disturbance from other guests. We're heartened to hear our front desk staff and maintenance team were able to address your concerns quickly, and we'll be using your comments to ensure these problems aren't repeated moving forward. Your compliments on our breakfast are much appreciated, and we hope to welcome you back soon for a stay that's truly seamless from start to finish.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 6, 2024
Thank you for taking a moment to share your positive score, William! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant staff and convenient to downtown Spartanburg
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 6, 2024
Tommy, we appreciate your compliments on our friendly service and prime location. It's wonderful to know our guests enjoy exploring downtown Spartanburg from our doorstep! Hopefully, you will think of us again for your future visits to the area.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for Spartanburg!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 4, 2024
Victor, it's wonderful to know our hotel met your needs during your visit to Spartanburg. We appreciate your five-star review and eagerly await your next stay!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was close to the Spartanburg Auditorium
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 2, 2024
Gayle, thank you for sharing your positive feedback about your recent stay with us at Spartanburg Marriott. We're delighted to hear that you loved our location and that it served your travel needs perfectly! We would love to have you return for another enjoyable getaway anytime!

8/10 Good

Matthew, roanoke

Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Feb 28, 2024
Thank you for your 4-star rating, Matthew! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

8/10 Good

donnie

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again, Donnie.

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness
Getting a little long in the tooth.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 27, 2024
Glenn, we're grateful you chose to stay with us and took the time to provide feedback. Although we're pleased by your positive rating, we apologize for any shortcomings you encountered. We are continually working to make updates and enhance our property, and your feedback will be shared with our team. We look forward to the opportunity to exceed your expectations on your next visit to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Feb 16, 2024
William, your five-star review was a pleasure to share with the team. We all loved welcoming you to Spartanburg Marriott and ensuring a beautiful trip. We hope to do it again!

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Inconvenient getting on to property
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 16, 2024
Thank you, Caleb, for your great score and helpful insights. We reget you had any difficulty finding us. We will look into our signage further to ensure a seamless experience all around moving forward! We hope to welcome you back soon!

8/10 Good

Dagmar

Stayed 4 nights in Jan 2024
Response from Hotelmgmt on Mar 20, 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference comfort
Overall great experience.
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Jan 23, 2024
Omar, we're so happy that you enjoyed your time with us at the Spartanburg Marriott! Thank you for your top rating, and we hope for the opportunity to greet you again soon!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Regularly stay here and always meets needs.
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Thank you for your continued patronage, Chris. It's great to hear that we consistently meet your needs on each of your stays. Our team strives to maintain high standards of service and comfort, and your regular visits are a testament to their efforts. We look forward to welcoming you back to Spartanburg Marriott again soon and continuing to provide you with a satisfying experience every time.

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff were smiling sweet talking do nothings. The first day we had room service and not again for 5 days. I asked 3 times to get a blanket before one was delivered. We discovered we were leaving the DND sign on till 11:30a. That was ok the 1st day, but not afterwards. The sign was removed at 10:00am still no service. There was no checking on us even when discussed with the staff. I find fault with the front desk not the room service people. They followed up very little. I was able to chase people down or ask the front desk or get a maintenance person to help to get wash clothes and coffee. We have someone in the hospital, so other family had already made reservations with you and experienced the same lack of service at the front desk. No one on duty for several minutes. They had made reservations for queen beds but no room was available except king beds. I'll let them tell their own full story. But let me add as they were checking in a different customer was saying the same things. Get your act together.
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Thank you for taking the time to share your experience, John. We deeply regret to hear about the challenges you faced during your stay, particularly with the room service and the responsiveness of our front desk team. It is concerning that your requests for a blanket and room cleaning were not promptly addressed. Our goal is always to provide attentive and efficient service, and it seems we fell short in this regard during your visit. Additionally, the issues your family encountered with room reservations and service at the front desk are equally concerning. Your feedback is invaluable as it helps us identify areas where we need to improve, especially in terms of training and service follow-up. Please be assured that these issues will be addressed with the relevant teams to prevent such occurrences in the future. We apologize for not meeting the standard of service we strive to provide and hope to have the opportunity to regain your trust and demonstrate the high level of service we are known for.

10/10 Excellent

Ernest

Travelled with partner
Very clean room. Friendly staff. Was very helpful. They gave us a early check in. And I’m blind and they were very accommodating.
Stayed 7 nights in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Thank you for your review, Ernest. It's wonderful to hear that you found your room pristine and our team impressive. We're particularly glad to know that the early check-in and the accessible accommodations enhanced your experience with us at Spartanburg Marriott. Providing a welcoming, supportive environment for all guests is a top priority, and it's heartening to hear that we succeeded in making your stay comfortable and enjoyable. We look forward to welcoming you back again for another pleasant visit.

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff were smiling sweet talking do nothings. The first day we had room service and not again for 5 days. I asked 3 times to get a blanket before one was delivered. We discovered we were leaving the DND sign on till 11:30a. That was ok the 1st day, but not afterwards. The sign was removed at 10:00am still no service. There was no checking on us even when discussed with the staff. I find fault with the front desk not the room service people. They followed up very little. I was able to chase people down or ask the front desk or get a maintenance person to help to get wash clothes and coffee. We have someone in the hospital, so other family had already made reservations with you and experienced the same lack of service at the front desk. No one on duty for several minutes. They had made reservations for queen beds but no room was available except king beds. I'll let them tell their own full story. But let me add as they were checking in a different customer was saying the same things. Get your act together.
Stayed 4 nights in Jan 2024
Response from Spartanburg Marriott on Jan 16, 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.Unfortunately, your preferred room type is based on hotel availability and no housekeeping services will be received if your DND sign is on the door.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Glenda

Travelled with family
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Glenda, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 14, 2024
Thank you for the five-star rating, Rebecca! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the breakfast was way to pricey for what was available on the buffet. Also don’t like buffet food.
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 17, 2024
Thank you, Brittany, for your feedback. It's great to know you enjoyed your stay, but we apologize that our breakfast offerings and pricing fell short of your expectations. We're always looking for ways to enhance our guests' experiences and appreciate your input. We look forward to having you with us again and hope to earn that last star.

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean mattress ok
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 17, 2024
Brittany, thank you for noting the cleanliness of your room and sharing your feedback on the mattress. We strive to offer the utmost comfort to our guests, and your input is valuable in guiding our improvements. We hope to have you stay with us again in the near future!

10/10 Excellent

Marisol

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 29, 2024
It's rewarding to see that you had a great stay! Thank you, Marisol, and we hope you'll join us for another five-star experience soon!

10/10 Excellent

Olga

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
It was a pleasure to have you as our guest, Olga, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Timothy or Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Your excellent score is greatly appreciated. Thank you and we can't wait to host you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the auditorium/concert venue down the street. Convenient access and parking.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you, William, for your feedback on your stay at Spartanburg Marriott. It's great to hear that the hotel's proximity to the auditorium/concert venue and the convenience of access and parking added positively to your experience. The team always aims to provide a location that is not only comfortable but also convenient for all the adventures and events our guests might attend. Looking forward to welcoming you back for your next concert or event in the area!

10/10 Excellent

Anita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. So convenient to the theater down the street. Walking distance and a Krispy Kreme right across the street.
Response from Hotelmgmt on Jan 5, 2024
Thank you, Anita, for your lovely comments about Spartanburg Marriott. It's delightful to hear that you found the hotel beautiful and its location convenient for your theater visit, with the added bonus of being close to Krispy Kreme for a sweet treat. The proximity to local attractions and amenities is something we take pride in, aiming to provide guests with both comfort and convenience. Looking forward to having you stay with us again, perhaps for another theater outing or just to enjoy the area!

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
We're proud to have earned your top score, Callie. Please come back soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Your perfect rating means a lot to us, Keith! Thank you and we hope to see you back soon.

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 2, 2024
Thank you for honoring us with a perfect score, Ed! We're excited for the opportunity to welcome you back soon.

6/10 Okay

Jocelyn

Travelled with partner
Liked: Staff & service
We had an emergency evacuation during the stay. None of the staff were clear about the situation and just left us confused and a bit worried leaving the building for unknown reason.
Stayed 5 nights in Dec 2023
Response from HotelMgmt on Jan 3, 2024
Jocelyn, we deeply apologize for any confusion caused by the unexpected evacuation. Your safety remains our utmost priority, and we will review our procedures to improve our handling of such situations and ensure our team communicates effectively with our guests. We hope you'll give us another chance for a future stay, as we are committed to earning back your trust.

10/10 Excellent

Christine

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 30, 2023
Your perfect score has brightened our day, thank you! Come back soon, Christine!

10/10 Excellent

LUIS A

Liked: Cleanliness, staff & service, property conditions & facilities
Very open space, friendly and welcoming. I wouldn't say I liked the scampy amount of toiletry. When my room was made, they threw away the soap and did not replace it. The lotion, the same. No replacement. Many little details need attention. Paper seams are open, and a cracked sink. The room information on the TV listed the wrong room number. No paper or pen to leave a note. A beautiful spacious room with cheap motel amenities. Bedding is great. Clean room. The heat was feeble, but it is not cold in South Carolina. I sincerely expect more from Marriott—no explanation of services when you check-in. I had to call to get the password for the internet—nothing in the room. I still think the Hotel is excellent; the details break the perception.
Stayed 5 nights in Dec 2023
Response from Hotelmgmt on Jan 3, 2024
Luis, thank you for taking the time to share your valuable feedback with us. We appreciate your compliments about our welcoming atmosphere, cleanliness, and comfortable bedding. However, we sincerely apologize for the oversight regarding toiletries and other room details. What you've described doesn't reflect our typical standards, and we will work with our team to address these issues and improve the guest experience. We're glad you still think highly of us and hope for the chance to provide a truly flawless stay in the near future.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint would be that the bar should be opened Christmas day
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 3, 2024
Kris, thank you for your feedback and five-star rating! We appreciate your suggestion regarding the bar's holiday hours. We'll certainly take it into consideration as we strive to enhance our guest experience. We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future.

6/10 Okay

Nichole

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 23, 2023
Nichole, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.

8/10 Good

Niklas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 21, 2023
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area, Niklas.

10/10 Excellent

Mimi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 20, 2023
Thank you for the five-star rating, Mimi! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

4/10 Poor

Jan

Travelled with family
Disappointed
I was very disappointed that wifi was extra, the fireplace was not working, and that I paid a lot of money for room and food and waited a long time for the food. Also part of my food was missing when I got back to room. Smaller hotels give free wifi. I guess I will need to stay at one of them next time.
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 13, 2023
Jan, we sincerely apologize for your disappointing experience. While we do offer free Wi-Fi in all of our public areas, we regret that the charge for in-room access caught you by surprise. We’re also disheartened to learn about the issues you experienced with your meal and will discuss your comments with our team to improve our dining service. We hope to have another chance to change your impression in the future. Thank you for your feedback.

6/10 Okay

Dudley

Stayed 4 nights in Dec 2023
Response from Hotelmgmt on Jan 2, 2024
Thank you for visiting and rating your stay, Dudley. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 11, 2023
Your excellent score is greatly appreciated, Lisa! Thank you and we can't wait to host you again.

8/10 Good

Cooper

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean hotel with a traditional interior that was warm and inviting.
Stayed 3 nights in Nov 2023
Response from HotelMgmt on Dec 5, 2023
Cooper, we're pleased that you found our property to be so comfortable and inviting! Thank you for the kind words, and we hope to see you again soon at the Spartanburg Marriott.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 5, 2023
It's exciting to learn that you had a great stay! Please revisit soon, Tiffany!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 5, 2023
Your perfect score has brightened our day, thank you! Come back soon, Jennifer!

10/10 Excellent

Robin, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed after an evening concert. Was able to walk to the concert. Hotel was very nice
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 5, 2023
Robin, we're delighted to hear that you had a comfortable and convenient stay with us after your concert. Thank you for your kind words, and we hope you'll think of us again for your future visits to downtown Spartanburg!