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Reviews of Quality Inn & Suites Greenville - Haywood Mall

2.5 out of 5
Quality Inn & Suites Greenville - Haywood Mall
50 Orchard Park Drive, Greenville, SC

Reviews

7.8

Good

Rating 10 - Excellent. 354 out of 1004 reviews" "
Rating 8 - Good. 360 out of 1004 reviews" "
Rating 6 - Okay. 129 out of 1004 reviews" "
Rating 4 - Poor. 71 out of 1004 reviews" "
Rating 2 - Terrible. 90 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property very run down externally. Needs a face-lift. Pool was closed and not available. Front desk service was not rude but not friendly either. I did have a problem with the billing, but I worked this out with Expedia without a problem. The inside room was good.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Scott,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Bart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.... staff was courteous and helpful. All at a fair price.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Bart,We are delighted to hear that you found our hotel clean and quiet, and that our staff was courteous and helpful during your stay. Providing a comfortable experience at a fair price is our top priority. Should you have any further feedback or require any assistance, please do not hesitate to contact our management team directly.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean environment inside n out.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Richard,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Collar

I like that there was more than waffles to eat for breakfast. I did not like that the floors had not been cleaned/mopped and the only option was a towel for the staff to use. However, there was a language barrier and I want to be optimistic that they have mops to clean their floors.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Collar,We are delighted that you decided to stay with us at Quality Inn & Suites Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Nicole,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK. Pictures are deceiving. The only well kept part of the whole hotel was the front desk/lobby area. Checked in on 3/30, room was filthy. Sheets smelled as if they had never been cleaned. Bugs (multiple kinds). Microwave had dried spilled contents in it. Shower had mold. Door on the inside of the room had dirt marks all over it with smeared contents. The a/c unit had dried sticky contents on it. Checked out shortly after check in. Save yourself the hassle and book somewhere else.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Ashley,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Amelia

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Amelia, We appreciate you choosing to stay with us. If there are any aspects of your stay that you would like to share with us for improvement, please don't hesitate to reach out. We value your insights to enhance our guests' experience.

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure was the best I've ever had at a hotel!
Stayed 1 night in Mar 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on Mar 22, 2024
Thank you for your feedback! We are pleased to hear you had a good stay and hope to see you again!

4/10 Poor

Tyler

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Noisy
Stayed 2 nights in Mar 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on Mar 15, 2024
We are sorry to hear you did not enjoy your stay. Thank you for your feedback and we will be sure to use this to help improve moving forward!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine and in a great location
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Jessica,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Close to everything
Stayed 3 nights in Feb 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on Mar 9, 2024
Thank you We are happy to hear your feedback score! Please enjoy your weekend and we hope you are back to stay with us again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and great customer service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Katherine,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Susan, Midland Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price! Clean and convenient. Close to Furman University.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Susan,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient store to buy items in the lobby.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear Robert,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Karie,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice motel. The rooms are small but clean and work for what was needed. It was conveniently located near downtown and was very reasonably priced. When traffic in not insane, it is about a 7-10 minute drive. There are food options within walking distance and they have some frozen/microwave meals available in the lobby for sale. The room came with a fridge and microwave. And the coffee pot came with enough to make 3-4 cups instead of the usual one cup. It comes with free breakfast, which is nice. The area was so/so. And we were unlucky enough to be there on trash day. They emptied the dumpsters at 5:45 am. This was very loud and startling. Not the hotel's fault but just something you might want to know. I would stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Elizabeth,We are delighted that you decided to stay with us at Quality Inn & Suites Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a stop thur place
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello lisa,We appreciate you choosing our hotel for your stopover. Should you have any concerns or feedback, feel free to reach out to our management team directly for further assistance.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the room condition and cleanliness. Internet connection wasn't the greatest, but all the other strong points outweighed it.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Cynthia,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Mari

Travelled with partner
Liked: Cleanliness
Felt the price was too high for the quality. Only good thing to say was the bed was very comfy. Everything else was meh.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Mari,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Ivan

Stayed 1 night in Feb 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on Mar 20, 2024
We are saddened to hear you did not enjoy your stay. We appreciate your feedback and will use it going forward to help improve moving forward.

2/10 Terrible

Rachel

Stayed 1 night in Feb 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on Mar 20, 2024
We are sorry to hear that you did not enjoy your stay. Thank you for your feedback which we will use to help improve moving forward. Have a great day and hope to see you again!

8/10 Good

Teia, Huntington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We used the property as a pit stop for a long drive. Greeted by a nice checkin (not thru a window) at 1am. Only to sleep, the room was clean and the bed was nice. Air worked well and filter was clean. We had own blankets, didn’t use amenities. Would stay there again if needed.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Teia,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the cleanliness and the fresh presentation of the room. My one significant issue was noise from the connected room next door. I could hear quite a bit of what was going on over there, and used a noisemaker at night to sleep. The second night there was no one in that room and it was fine.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Cynthia,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Good for what you pay for.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Trevor,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Derrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Derrell,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Christopher,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Hsueh-Hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was best served.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Hsueh-Hua,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out. Good as a walking route. As usual the room coffee sucks pond water. Haven't found a hotel yet where it is any good. Right down there with Starbucks.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 3, 2024
Dear Edward,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Carol

Travelled with family
Disliked: Staff & service, amenities
I paid for the room in advance via PayPal, but when we checked in they wanted to scan my credit card for "incidentals" and charged a security deposit. I then got a text from my credit card company that I had two charges pending. The next day they had credited one charge, but only credited the second one partially. When I dropped off the key the clerk barely acknowledged my presence. The promised nutritious hot breakfast consisted of cold cereal,toast, and Waffles, pretty disappointing.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Carol,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Vanessa

Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Vanessa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

JENNEY, Conway

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast on Mondays
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 20, 2024
Dear Jenney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet but door numbers could have been better lit
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Larry,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Angela

Stayed 3 nights in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Angela,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Andy

Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Andy,We're thrilled to hear that you had a fantastic stay with us! We truly appreciate your positive rating and it's wonderful to know that you were satisfied with your experience. Should you have any further comments or suggestions, we kindly ask you to reach out to us directly so that we may address any concerns. We hope to welcome you back in the future for another amazing stay!

6/10 Okay

Diana

Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Diana, We appreciate you choosing our hotel for your stay. If there's anything we can assist you with, please don't hesitate to contact us directly. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Deborah,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

JENNIFER

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
First the night clerk when I went in was extremely nice to the Spanish man and his daughter in front of me and when I got up to the desk her attitude changed she was rude and short and snappy which I don't understand cause she was a white lady but I asked her if they had a late check out and she was like 12 is the latest so I was went ahead to my room and let that go so let me also say I had my brother who is paralyzed from the chest down and in a wheelchair and only has one leg with me well come 1030 am 8 stepped out to smoke and the cleaning crew asked me if we was almost done and I informed them that the lady last night gave us late check out and told us 12 well they argued with me then finally walked away then come 1130 they came back got extremely rude with us and i told them that my brother was changing and we would be done shortly well they stop at our door talking not knowing we understand spanish and the whole time they was talking crap about us it was awful when we finally was getting our stuff to the car and i wheeled my brother to the car they went in our room and we had finished getting our things but one of the women came to the door with our personal blanket we took in and she was dragging it on the ground and she threw it and our personal pillow on the ground I will never stay her again the staff is horrible
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Jennifer, We're sincerely sorry to hear about your disappointing experience during your recent stay with us. Please accept our deepest apologies for the inappropriate behavior exhibited by our staff, which falls well below the standards we strive to maintain. We genuinely value each guest and their unique needs, and it is disheartening to learn that you and your brother did not receive the respect and assistance you deserved.Your account of the night clerk's inconsistent behavior and the disrespectful conduct of the cleaning crew is truly concerning. We assure you that we take such matters seriously, and we will be conducting a thorough investigation into this incident. Rest assured, corrective measures will be implemented to prevent a recurrence of such behavior in the future.We understand the importance of feeling valued and respected during your stay, and We are truly sorry that we failed to provide you with the experience you deserved. We appreciate your feedback, as it allows us the opportunity to address and improve upon the areas where we fell short.If you would be open to further discussion about your stay and ways we can make amends, please do not hesitate to reach out to our management team. We genuinely hope to have the chance to regain your trust and provide you with the exceptional service that is indicative of our hotel.

10/10 Excellent

Veniamin

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 21, 2024
Dear Veniamin,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Andre

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hello Andre,We're absolutely thrilled to have had you as our guest, and we appreciate your fantastic 4 out of 5 rating! While it seems we might have missed a chance to exceed your expectations, we're eager to learn more about your experience. Your feedback is invaluable, and we're committed to making every stay extraordinary. If there's anything specific you'd like to share or any way we can turn that 4 into a perfect 5 on your next visit, please don't hesitate to reach out. We're here to ensure your future stays are nothing short of exceptional!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, clean and friendly
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hello Kristen, What an absolute delight to read your glowing review! We're over the moon to hear that your stay with us was nothing short of amazing, earning us a perfect 10 out of 10! Your kind words about the cleanliness and friendliness of our hotel brightened our day. It's heartening to know that our efforts to create a welcoming and pristine environment have left a lasting impression. We can't wait to welcome you back for another fantastic stay. Until then, safe travels and warm regards!

8/10 Good

Harold

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Dear Harold,We're delighted to hear you had an overall nice time with us. While we would have liked to know more about your experience, we are pleased that you felt your stay at our hotel to be worthy of such a high rating. We work hard to provide unique and good experiences for our customers, and your evaluation lets us know we're on the right road. Thank you for choosing our hotel, and we hope to see you again soon for an even more memorable experience!

8/10 Good

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Kim,We appreciate you choosing our hotel for your recent stay. If you have any additional feedback or concerns, we encourage you to reach out to us directly so that we may continue improving our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 16, 2023
Hi Cristian!Thrilled to see that you rated us a perfect 5 out of 5! Your positive feedback speaks volumes, and we're absolutely delighted to know that your experience with us left you completely satisfied. It's guests like you who make our efforts worthwhile. We hope to welcome you back for another fantastic stay, and if there's anything specific you loved about your time with us, feel free to share—we'd love to hear more about what made your visit so enjoyable!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 16, 2023
Dear Guest,Fantastic news! We're absolutely thrilled to see your 10 out of 10 rating! Your satisfaction is our greatest reward, and we're overjoyed to have provided you with an experience worth a perfect score. If there's anything specific that stood out to you during your stay or any way we can make your next visit even more remarkable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay!

6/10 Okay

Candena

Liked: Cleanliness
Disliked: Amenities
Bed was so squeeky I could not sleep every turn or move made bed was squeeky But place was clean
Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Candena,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad that you found our hotel clean. We appreciate your comment regarding the bed, and we apologize for any inconvenience caused. Rest assured, we'll look into this matter to ensure our guests' comfort. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will suit your needs
Perfect for our needs and affordable. I saw some not so favorable reviews and don’t understand why. Not sketchy at all. No it’s not high end but comfortable enough. We stay here when we come for doctors appointments. Will stay again and I m pretty particular.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello James,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that our accommodations met your needs and provided comfort during your visit. Our team is dedicated to ensuring a pleasant stay for all guests and we appreciate your positive feedback. We look forward to welcoming you back on your next trip and continuing to meet your expectations.

6/10 Okay

hillary, salisbury

Travelled with family
You better be the first one in line for breakfast because they don’t restock!! We went down maybe 45 minutes after they started serving and there was hardly anything to eat. No butter, the juices were nasty, and one morning they had strawberry waffle mix then regular the next morning. Hope they cleaned that machine good or had a different one, because what if someone was highly allergic to strawberries! Nobody seemed to care that they didn’t have anything when we asked if they had something we needed. I didn’t realize when I booked it that it was an adjoining room. So the kids that stayed next door tried to open our door! The kids stayed alone because I could hear when the parents left. They were loud and disruptive all the way up to about 2 in the morning! It was also my fought for not calling down to complain, maybe they would have done something. Then one morning I heard someone coming around knocking on peoples doors telling them it’s time to get up!! So much for a good night sleep around there!!
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 6, 2023
Dear Hillary,I sincerely apologize for the inconveniences you experienced during your stay with us. It deeply concerns us to hear about the issues you encountered with our breakfast service. Rest assured, we are actively addressing the concerns raised, particularly in terms of timely restocking and maintaining a consistent menu. Your safety is of utmost importance, and we understand the significance of allergen awareness, especially regarding the variation in waffle mix. We are investigating the incident and taking measures to prevent such occurrences in the future.I regret the disturbance caused by the adjoining room situation, and I appreciate your understanding that notifying the front desk could have facilitated a more immediate resolution. We strive to create a comfortable and peaceful environment for our guests, and I'm sorry that the disruptive behavior of neighboring guests impacted your stay. Your feedback is invaluable, and we are working diligently to enhance our communication and address noise-related concerns promptly. Please accept our sincere apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
The sheets did not look fresh and clean. The mattress and pillows were very uncomfortable!! We did not sleep well at all!!
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Dec 5, 2023
Dear Rebecca,We truly appreciate you taking the time to share your experience with us, and we want to express our sincere apologies for the discomfort you encountered during your stay. It deeply concerns us to hear that the sheets did not meet your expectations, and we understand the impact it had on your overall rest. Providing a comfortable and refreshing environment is of utmost importance to us, and we regret that the mattress and pillows did not contribute to a restful night's sleep. Your feedback is invaluable to us, and we assure you that we are actively addressing these concerns to enhance the quality of our accommodations. We sincerely hope for the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay. Thank you for bringing these issues to our attention.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom had no fan for steam or smell. Not fun!! Everything else was OK.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 5, 2023
Dear Stephen,We truly appreciate your feedback and thank you for taking the time to share your experience with us. We understand how the absence of a fan in the bathroom can impact your comfort, and we sincerely apologize for any inconvenience this may have caused. Your comfort is our top priority, and we have taken note of your concerns to address them promptly. On a positive note, we are glad to hear that overall, your stay with us was satisfactory. We continuously strive to enhance our guests' experience, and your valuable input assists us in making improvements. We hope to have the opportunity to welcome you back and provide you with an improved and more enjoyable experience in the future. Thank you for choosing our hotel.

6/10 Okay

Antonio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are in need of serious renovations. Peeling paint on wall. Water stains on the ceiling. Bed sheets with cigarette burns. Mattresses are very uncomfortable. Staff is very good.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 5, 2023
Dear Antonio,We sincerely appreciate your candid feedback about your recent stay with us. Firstly, we would like to express our gratitude for recognizing our dedicated staff. Their commitment to providing excellent service is paramount to us. However, we are genuinely sorry to hear about the challenges you faced with the room conditions. We understand the importance of a comfortable and well-maintained environment, and it is disheartening to learn about the peeling paint, water stains, and damaged bed sheets. Please be assured that we take your concerns seriously, and we will be addressing these issues promptly to ensure a more pleasant experience for our future guests. Your insights are invaluable in helping us enhance our guest experience, and we thank you for bringing them to our attention. We hope for the opportunity to welcome you back in the future and demonstrate the improvements we've made.