Dear Kelly, thank you for providing feedback on your recent stay with us. We regret to hear that your experience did not meet your expectations resulting in a 2/5 rating. We take your feedback seriously and if there is anything specific you would like to discuss or if you have any suggestions on how we can better serve you in the future, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you on your next visit.

Dear Jessica, thank you for you feedback regarding your recent stay. Please accept our apologies for the issues you highlight in your review. We believe the smell you noticed is from the renovation work we are doing in adjacent rooms with new shower wall installation. We will surely let our housekeeping supervisor know of your comments concerning the cleanliness of the room. We sincerely appreciate you and your business and hope that you will give us the opportunity to provide you a better stay when you travel to our area in the future.

Dear Larry, we are dismayed to hear about your experience with us. The issues you report are definitely not in keeping with the level of service we strive to provide our guest. Please contact the hotel directly and speak with one of our desk agents to discuss your stay.

Thank you Brandi for rating your stay and your comments regarding our staff. We are please that you had a pleasant experience and hope that you will be able to be our guest again soon.

Dear Stephanie, We are deeply sorry to hear about your negative experience during your recent stay with us. It is truly unfortunate that you did not feel welcomed and were not provided with the level of service that we strive to offer to all of our guests.Please know that your feedback is extremely valuable to us and we will be addressing your concerns with our team members to ensure that situations like this do not happen in the future. We apologize for the inconvenience caused by the issues with your room lock, pillows, and the disturbances in the parking lot.We would appreciate the opportunity to discuss your experience further and make things right. Please feel free to reach out to us directly so that we can address your concerns and hopefully regain your trust in our hotel.Again, we apologize for falling short of your expectations and thank you for bringing these issues to our attention.

Thank you, Jose, for your feedback. We are happy to hear that our property was convenient for you, and we hope that you will be our guest again should you need to travel to our area in the future.

Dear Catherine,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your review and are glad to hear that you had an overall enjoyable experience. We always strive to provide a comfortable and pleasant stay for all of our guests.If there was anything specific that we could have done to improve your stay and earn a higher rating, please let us know. Your feedback is valuable to us, and we will use it to continuously improve and enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Thank you for choosing to stay with us.

Dear William, we regret to hear about your experience during your recent stay at our hotel. While it is great to hear your feedback regarding our helpful staff, we are disappointed to learn about the smell of smoke and presence of roaches in your room. Rest assured, we take these concerns seriously and have taken immediate action to address these issues to ensure that all of our guests have a comfortable and enjoyable stay in the future. Thank you for bringing these issues to our attention and we hope you will give us another opportunity to exceed your expectations in the future.

Dear Keziah thank you for sharing your experience with us. We will share your comments with the housekeeping team to be sure they continue to pay attention to detail when servicing the rooms. We appreciate your business and hope that you will be our guest again in the future.

Thank you, Amanda for your feedback. We are happy that you enjoyed your stay and hope that you will be our guest again soon.

Dear Sheila, Thank you for taking the time to leave such a detailed and positive review of our hotel! We are delighted to hear that you found our accommodations to meet your specific dietary needs with the inclusion of a refrigerator, freezer, and microwave. We are glad to know that our friendly staff made you feel welcome and remembered you upon your return visits.It's great to hear that our complimentary breakfast, convenient location in Greenville, and nearby dining options all added to your overall experience. We understand how important safety and security are when traveling alone, so we are pleased to hear that you felt safe during your stay.We appreciate your loyalty and look forward to welcoming you back for your future visits to see your grandson at ECU. If there is anything we can do to further improve your stay, please do not hesitate to let us know. Thank you again for choosing to stay with us! Safe travels.

Glad to hear that you enjoyed your stay Raheme! Thank you for being our guest and we look forward to seeing you again in the future.

Dear Jennifer, we regret to learn that you did not enjoy your stay with us. Please feel free to speak with a member of our staff with your room number and exactly what issues you experienced so that we can get a better understanding of what improvements we need to make. Also we would love the opportunity to provide you with a better experience and earn your business in the future. Thank you so much for being our guest.

Thank you,Tarus for your rating. We trust that you enjoyed your stay with us and hope that you will be our guest again soon.

Thank you, Nicholas, for giving feedback regarding your stay. We are happy to hear that you had a comfy experience and that you received the kind of great service that we strive to provide. We appreciate your business and hope to see you again soon.

Dear Eric, we regret that we were unable to have you as our guest and apologize for any inconvenience you experienced. Please know that we do not make decisions like this lightly and wish you well in your future stays in the area.

Thank you, Robert, for rating your stay with us. We trust that you had a good experience and hope that you will be able to be our guest again soon. Please let us know if there is anything we can do to make your visit with us better in the future.

Thank you, Kavia, for the 5/5 rating! We are so glad that you had a great experience and enjoyed your stay. We hope to get to have you as our guest again soon.

Thank you, Heather, for your review. We are happy to hear that you had a great stay and look forward to you being our guest again soon. Thank you for taking time to give your feedback.

Thank you Logan for the 10/10 rating. We are happy to hear that you enjoyed your stay and that we exceeded your expectations. Thank you for being our guest and we hope to have the opportunity to host you again soon.

Hapy Holidays, Eric! Thank you for being our guest and rating your stay. We are happy that you had a great experience and hope that you will be our guest again soon.

Thank you, Sherre, for taking the time to rate your stay. We are happy that you had a 5/5 experience and pleased that we exceeded your expectations. We hope to see you again soon!

Robert can you please verify your last name so that your reservation can be looked up for clarification please. I will see what I can do.

Dear Steven,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We deeply apologize for any inconvenience you experienced during your stay, and I assure you that we take your concerns very seriously.We are truly sorry for the presence of mold you noticed on the ceiling and in the bathroom. Maintaining a clean and comfortable experience for our guests is our top priority, and we will inspect the affected areas to ensure that any mold issues are promptly addressed and resolved. We have also alerted our housekeeping team to pay extra attention to cleanliness procedures to prevent any recurrence of similar issues.Your feedback is invaluable to us as it helps in identifying areas where we need to improve our services. We appreciate your patience and understanding, and we would like to offer our sincerest apologies once again.Thank you for being our guest. We appreciate you and your business and hope you will give us another opportunity to earn your business in the future.

Hello Aj, thank you for rating your experience with us. Please feel free to reach out to us directly if you have any concerns about your stay and further feedback as to how we can improve the services that we provide. Thank you for being our guest.

Dear Paula,Thank you so much for taking the time to provide us with your valuable feedback! We are thrilled to hear that you found our rooms to be spacious and clean. Our dedicated housekeeping team works tirelessly to ensure a pleasant and hygienic stay for all our guests, and it's excellent to know that their efforts have been recognized.We are also glad that you found our location convenient. Being close to various stores and hospitals is indeed a great advantage for our guests, especially those who may require quick access to medical facilities or those who simply want to indulge in some retail therapy.Your kind words mean a lot to us, and we thank you for choosing our hotel. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

We regret to hear of these issues that you had with your room and hope that you contacted the front desk with this information so that you could be located to another room and that these items could be corrected.

Thank you for your feedback regarding your experience. We appreciate knowing that you enjoyed your stay and the information of where we can improve in the future. Thank you for being our guest and we hope to see you again soon.

Thank you, Cecily, for rating your experience. We are happy that you enjoyed your stay and hope that you will be able to be our guest again soon.

Thank you, Hunter, for rating your stay. We are very happy that you had a great experience and hope that you will be our guest again soon.

Dear Samuel, I regret to learn that you did not have a great experience with us. We care about the comfort of our guest and strive to provide a stay that is reflective this. It looks like we fell short of our efforts. Please feel free to contact us directly to discuss any issues you had as our guest. We appreciate you and your business and hope that you will give us a chance to earn your back as our guest in the future.

Thank you, Levi, for rating your experience. We are delighted that you had a great stay. We hope that you will be able to be our guest again soon.

Thank you, Kiwi, for rating your experience. We are happy that you had a good stay and appreciate you being our guest. Thank you for your business and we hope to see you again soon.

Thank you, Randy, for your feedback and rating your experience. We are happy that you enjoyed your stay and that you were impressed with the cleanliness and comfort of your room. We appreciate you being our guest and hope that you will stay with us again soon.

Dear Joy,Thank you for sharing your feedback with us. We are sorry for the inconvenience you experienced during your stay with us. Please be informed that our property does not change reservations once the booking enters the hotel system. Therefore, it is highly likely that you accidentally booked a smoking room while making your reservation.That being said, we apologize for the discomfort caused by the smoking smell and roaches in your room. We sincerely acknowledge the seriousness of this matter and take all possible measures to prevent such issues from reoccurring. Pest control has been made aware of your findings and treatment is ongoing to the exterior of the property.We are glad to know that our front desk staff was able to relocate you to a non-smoking room upon your request. We hope that the rest of your stay was otherwise pleasant and that you will give us another opportunity to serve you better in the future.

Hi Alexander, thank you for rating your stay and sharing your experience. We are delighted that you enjoyed your stay and hope that you will be able to be our guest again soon. Thank you for your business.

Hi Dorian, thank you for taking time to rate your experience. We are delighted to receive a 10/10 rating from you and pleased that you enjoyed your stay. We hope to be able to have you as our guest again soon!

Thank you, Jay, for rating your stay. We are happy that you had a good experience and hope that you will be our guest again the next time you travel to our area. We appreciate you and your business.

Hello Steevens! Thank you for rating your experience. We are delighted to receive your 10/10 score and pleased that you enjoyed your stay. Thank you for being our guest and we hope that you will be able to stay with us again soon.

Dear guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. Please rest assured that your comments have been taken seriously and we will be doing everything we can to address and rectify the issues raised, particularly the cleanliness and maintenance concerns with the bathroom, curtains, flooring, bedding, TV remote, AC unit, and mini fridge.Regarding the smoking room, we do understand that this was not your preference, however this is the room type that came through the 3rd party reservation site that you used. We do not change reservations once they come into our system and unfortunately, we were not able to fix this for you at check in due to the property being sold out.Please know that we value you and your business and hope that you will consider giving us another opportunity to provide you with a better experience when you travel to our area in the future.Best regards.

Hi Norman! Thank you for rating your stay. We are delighted that you had a 10/10 experience. We love when we have met our guests' expectations, and we are certainly happy to know that we were successful with you! Thank you for being our guest and we hope to see you again soon.Best regards.

Hi Gretchen, thank you for taking time to review and rate your stay. We are very happy to hear that you had a great experience and enjoyed the amenities that we offer like our picnic area. Thank you for being our guest and we hope that you will stay with us again the next time you visit our area.

Thank you Yashica for your feedback regarding your stay. We will definitely pass along your comments about our customer service to Annazette and we know that she appreciates your kind words. We take note of your comments regarding the bathroom and will be sure to give this area our attention. Thank you for being our guest and we hope to see you again soon.

Hello Alexander, We appreciate you rating your experience regarding your stay with us. Please know that we take our guest's feedback seriously and we take note that your rating indicates improvement needed in our rooms and the service and amenities that we offer. Please feel free to contact us directly if you would like to discuss your stay further.Warm Regards,

Dear David, Thank you very much for sharing your wonderful experience with our hotel! We are thrilled to hear that we were able to provide you with exceptional service and help you with your cancellation and relocation. Our team strives to maintain a high level of cleanliness and provide friendly and attentive service, so we are delighted to hear that our efforts did not go unnoticed. We are glad you enjoyed our breakfast and found our rooms smelled fresh. It's always great to receive positive feedback from our guests and we hope to have the pleasure of welcoming you back to our property soon!

Dear Jacqueline,Thank you for taking the time to complete the survey and for giving us a perfect rating! We are thrilled to hear that you found everything about your stay to be excellent. Our team takes great pride in providing our guests with exceptional service, and it is always rewarding to hear such positive feedback.We appreciate your business and hope to welcome you back to our hotel in the near future.

Dear Myriam,We were deeply disappointed to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconveniences you encountered during your stay. We take your feedback seriously and we can assure you that we will work diligently to ensure that similar situations do not occur in the future.

Thank you, Heidi, for rating your stay. We are happy to see that you had a 5/5 experience and hope that you will be able to stay with us again soon. Thank you for being our guest.

Thank you, Cheryl, for the comments and the 5/5 rating. We are delighted that you enjoyed your stay and hope that you will be our guest again the next time you travel to our area in the future. Thank you for being our guest.

Thank you, Phillip, for rating your stay. We are happy that you had a good experience and hope that you will be able to stay with us again soon. We appreciate your business!