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Reviews of Best Western Plus Riverfront Hotel & Suites

2.5 out of 5
Best Western Plus Riverfront Hotel & Suites
600 River Dr S, Great Falls, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1004 reviews" "
Rating 8 - Good. 306 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Clinton

Travelled with partner
Liked: Amenities
Train track across the road constant train horns thru the night. Room wasn't cleaned after 1st night.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Thank you for your feedback, Clinton. We apologize for the train activity during your stay. Our cleaning team is happy to service rooms when our guests request. Please get in touch with our friendly front desk staff the day before service is needed. We hope you will enjoy a worry-free visit to our hotel again.

6/10 Okay

David

Room wasn't ready at check-in time. Many breakfast items were cold and no microwave in the area to heat it up. Almost $300 for a room and no bacon or sausage with breakfast, what's the deal with that? There are better hotel options out there, your customers will just quietly go somewhere else.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Thank you for your review, David. We apologize for not serving other options at breakfast. We have a rotating entree menu, and we are eager to hear feedback about what to serve at breakfast. Our team works hard to prepare rooms for our guests, and we try to do so in a timely manner. We hope you will consider staying with us for another time.

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent ! Overall very nice facility.
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
Thank you for your review and rating, Alec. Seeing the excellent rating you shared with other travelers to the Best Western Plus Riverfront Hotel & Suites was wonderful. Our staff is eager to make guests comfortable and feel at home during their stays.

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Thank you for an outstanding rating, Patrick. We enjoyed hosting your visit to the Best Western Plus Riverfront Hotel & Suites, and we hope you will return to have another great stay with us.

6/10 Okay

Jonnie

Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 9, 2024
Jonnie, Thank you for sharing your feedback with us. We hope you will return to our hotel and allow us to provide a better experience for you in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 27, 2024
Our staff is delighted you enjoyed your recent visit to the Best Western Plus Riverfront Hotel & Suites, Kelly. Thank you for sharing an excellent rating for the service and comfortable accommodations we provide to our valued visitors. We look forward to seeing you again in Great Falls.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 2, 2024
Thank you, Gina, for allowing our team to welcome you to the Best Western Plus Riverfront Hotel & Suites during your travels. We are always happy to see you and look forward to your visit.

2/10 Terrible

Nicklo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. Bed had rice in it, pillow case was stained with liquid . Lotion was used. No heat in room and no hot water. When my husband told the front desk about all the issues he said we were confrontational and to leave the property that he was calling the cops. The cops came and we showed them the room. The waited for us while we left. And agreed if they stayed at a room they would want hot water and heat and a clean room. The office was like they are not confrontational let’s leave them alone they are trying to gather there stuff up. The hotel stated you have a a 1 year tread pass against you don’t come back. I said we don’t plan on it.
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 15, 2024
Thank you for submitting a review, Nicklo. I am sorry your room was not to your liking. We are sorry the alternative room offered was not acceptable, and the need to involve the authorities was necessary. Our staff is entrusted to keep guests and property safe. We are happy to discuss your experience further if you would like. We hope you enjoy safe travels in the future.

6/10 Okay

Rawnie

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Thank you for your rating, Rawnie. We hope you will reach out to our team and let us know what we can do differently to make another stay for you more enjoyable.

6/10 Okay

Tom

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Thank you, Tom, for sharing your feedback with us. We hope you will allow us to provide a better experience for you in the future.

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, and the hotel was very nice. We brought our small yorkie with us, and the hotel was very accommodating. It would be nice if people cleaned up after their pets in the park behind the hotel. Other than that everything was excellent. Will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 29, 2023
We are happy you will return to visit the Best Western Plus Riverfront Hotel & Suites again, David. Thank you for your great review. We have pick-up bags available for all to use in our pet area. Hopefully, this will encourage pet parents to clean up after their furry friends, whether they are guests of our hotel. We are eager to host another excellent stay for you!

10/10 Excellent

ted

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a jetted tub in my room...awesome
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Ted, Thank you for the excellent rating of our fantastic hotel. We are thrilled you enjoyed a great stay in one of our rooms at the Best Western Plus Riverfront Hotel & Suites. We are hoping to welcome you again soon.

10/10 Excellent

Desiree

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Desiree, Thank you for sharing an excellent rating for the accommodations and friendly service you experienced at the Best Western Plus Riverfront Hotel & Suites. We hope you will join us again for another amazing stay.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Jason, Thank you for the 10-star rating you posted for the Best Western Plus Riverfront Hotel & Suites. We are delighted you enjoyed our hotel's comfortable guest rooms and welcoming atmosphere. We look forward to sharing our hospitality with you again when you return to Great Falls.

6/10 Okay

Lucy

Business traveller
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 11, 2023
Thank you for your rating feedback, Lucy. We hope you will reach out to our team so we can better understand where we need to focus and improve our services so we can host a wonderful experience for you in the future.

8/10 Good

Pete

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 27, 2023
Pete, It was a pleasure to host your recent stay at our hotel in Great Falls, and we hope you will return to have an even better visit with us in the future.

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
Marcy, We are glad our team made you feel welcome and comfortable at our hotel. We hope you will return for an even better stay with us at our property.

8/10 Good

Stephanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place when traveling with your pets!
Stayed 5 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 28, 2023
Thank you for your kind recommendation to fellow travelers, Stephanie! We are in a very pet-friendly location near many walking trails away from traffic. Please join us again when you are in Great Falls for another visit.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 28, 2023
It was a pleasure to share the hospitality of the Best Western Plus Riverfront Hotel & Suites with you, Jake! We hope you will return to have another great stay at our hotel.

10/10 Excellent

Magdalene

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenience of shuttle from the airport.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 20, 2023
Thank you, Magdalene, for the positive review of our service. We are delighted you enjoyed the prompt, friendly shuttle service we provide to our guests. We appreciate your letting us know of your need to use our driver and pre-book the van.We look forward to sharing our warm hospitality with you again.

8/10 Good

Sherry

Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
We are pleased you enjoyed a comfortable experience at our hotel in Great Falls, Sherry. We look forward to hosting another happy visit for you again.

6/10 Okay

Jessica

Disliked: Room comfort
The pillows were terrible and the bed wasn’t much better. It was clean but that was the best part.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 14, 2023
Jessica, We appreciate your review and will evaluate our bedding for replacement. We rely on our guests to give us valuable feedback on where we need to focus our attention to improve the comfort of our rooms. We hope you will return to enjoy a better experience with us.

8/10 Good

Albert D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little noisy late
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 13, 2023
We are grateful for the feedback we receive from our guests, Albert. We apologize for the hotel's activity during your stay and hope you will return to visit us again to enjoy a more peaceful experience.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 24, 2023
We appreciate the excellent rating you posted, Wendy! Thank you for being our Best Western Plus Riverfront Hotel & Suites guest. We hope you will join us for another wonderful experience again.

10/10 Excellent

Jeri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 19, 2023
Jeri, We are delighted with the 10-star rating you posted for the Best Western Plus Riverfront Hotel & Suites. Thank you for sharing the positive review, and we hope you will return to visit us again.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME
Breakfast staff always so accommodating. I ended up being a little late for breakfast, but they allowed me to get what I needed. I've stayed here multiple times over the past few years and have never had a bad experience. Had an early morning flight 5:45 am, but shuttle doesn't run till 6am. Wished there were options to have someone on-call for these early morning runs.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 18, 2023
Thank you for the ten-star rating and additional complimentary review, Pamela. We are delighted you have continued to enjoy excellent service and comfortable accommodations at the Best Western Plus Riverfront Hotel & Suites. We are happy to help arrange those early morning transportation needs. Please check with the staff at the front desk.We look forward to seeing you again!

10/10 Excellent

Kristin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 17, 2023
Thank you, Kristin, for sharing your excellent rating for the Best Western Plus Riverfront Hotel & Suites. We are glad you were pleased with our service and accommodations, and we look forward to hoisting you for another lovely stay.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and clean rooms; big tv too which was nice! Great hot breakfast; 24 hour pool and hot tub was very nice! Outdoor fire pit was great also.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 16, 2023
Thomas, We are glad you enjoyed all of the lovely guest spaces we have at our hotel. There is 24-hour access to the pool room. Outdoor fire pit area and patio off the breakfast room. It was a pleasure to make your visit to the Best Western Plus Riverfront Hotel & Suites as wonderful as possible, and we hope you will visit again soon.

10/10 Excellent

Carmen

Travelled with family
Liked: Amenities
Everything is clean-but it’s pretty noisy from traffic
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 14, 2023
Thank you for the excellent rating and review, Carmen. We are sorry for the roadway traffic. It is usually not so busy on that roadway. We hope you will return for another great stay at the Best Western Plus Riverfront Hotel & Suites.

10/10 Excellent

Dea

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Nov 2, 2023
Dea, Thank you for your excellent rating of the Best Western Plus Riverfront Hotel & Suites and our superb service. We hope you will return to enjoy our convenient location and nearby restaurants again soon.

8/10 Good

joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's rest in a clean comfortable room
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 12, 2023
Joanne, Thank you for taking the time to share your experience at our hotel in Great Falls. We are glad you rested well and enjoyed the comfortable room. We hope you will join us again.

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony with a close clear view of the river.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 12, 2023
Candace, It was a joy for our team to provide a wonderful experience in a riverside suite. The Fall foliage makes a colorful canopy over the trail behind the hotel for guests strolling along the Missouri River. We hope you will schedule another excellent visit to the Best Western Plus Riverfront Hotel & Suites soon,

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the facility was clean. The outdoor area is clean as well, and the location is beautiful!
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 10, 2023
Thank you for your review, Ryan. We are glad you enjoyed our lovely patio area and the fire pit with a fantastic river view. We hope you will return to the Best Western Plus Riverfront Hotel & Suites and enjoy another comfortable experience.

8/10 Good

Nancy

Bathroom needs rubber bath mat to prevent slipping
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 11, 2023
Nancy, We are glad you shared your rating with other travelers. We are pleased to provide an in-tub matt for our guests if requested. We hope you will return to enjoy another wonderful stay with us again.

10/10 Excellent

Craig

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 8, 2023
The Best Western Plus Riverfront Hotel & Suites team will be overjoyed with your excellent rating, Craig. Thank you for sharing your rating with other travelers, and we look forward to seeing you again.

10/10 Excellent

Gord

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 7, 2023
We are delighted to see the 10-star rating you shared online for our Best Western Plus Riverfront Hotel & Suites, Gord. Thank you for your patronage and the wonderful score! We hope to see you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as usual!
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 5, 2023
We are always happy to welcome you to the Best Western Plus Riverfront Hotel & Suites, Nancy. We are glad you have continued to allow the team at this hotel to make you feel at home and comfortable. We are already looking forward to your next visit!

10/10 Excellent

Dea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live in town and me and my husband sometimes like to stay at hotels for a night away this is our favorite hotel! The room we get has the jetted tub and we love to relax and watch a movie. The staff is always friendly and nice. The room is always clean. It’s just a great experience!
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 3, 2023
Dea, We understand the importance of the need to change the scenery around you on occasion. Thank you for your wonderful review of the Best Western Plus Riverfront Hotel & Suites. We hope you will return for another great night away again soon.

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. I'll be back!
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 30, 2023
We are eager to welcome you for another great experience at the Best Western Plus Riverfront Hotel & Suites, Sara! Thank you for your kind comments. We are delighted to share them with the team.

10/10 Excellent

PEGGY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 30, 2023
Peggy, We are glad you had a wonderful experience at the Best Western Plus Riverfront Hotel & Suites. Our staff is pleased to prepare our guest spaces with care. We hope you will join us again for another visit soon.

2/10 Terrible

erika, puyallup

Travelled with family
Disliked: Property conditions & facilities
There was a fire smell in room which smelled like burnt toast and when complained said didn’t have any other rooms left . When I made a fuss and said I can’t stay here and sleep here then said had same problem last week . Why would they put someone in a room that has a broiler problem and causes burnt exhaust to go in a room . And the shower had no pressure and no where to put soap or shampoo in /on.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 28, 2023
Erika, Thank you for taking the time to review your experience at our hotel. Our maintenance team will look into where this odor is coming from. It must occur after our cleaning team has serviced the room and when a guest has occupied the space for longer. We are sorry you did not have a comfortable experience, and we hope we will be given another opportunity to welcome you for a better stay in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 25, 2023
We are delighted to see the 10-star rating you posted for the Best Western Plus Riverfront Hotel & Suites, William! Thank you for taking the time to share your pleasure in the service and comfort of our hotel. We look forward to hosting another great visit for you.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 25, 2023
Thank you for your positive feedback, Graham. We hope you will be our guest again in Great Falls.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 19, 2023
Thank you for the ten-star rating, Lori! It was a pleasure to welcome you to the Best Western Plus Riverfront Hotel & Suites. We hope you will join us again when you return to Great Falls for another visit.

10/10 Excellent

Viktor

Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 18, 2023
Viktor, We greatly appreciate the 10-star rating you shared with other travelers to the Best Western Plus Riverfront Hotel & Suites. We hope you will join us again for another comfortable experience.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice overall. They should have spent more money on soundproofing as nearby train horns disrupt sleep.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 17, 2023
We are delighted you enjoyed a 5/5 stay at our hotel, John. We apologize for the activity of the trains in the area. We will consider your comment when we update our hotel in the future.

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 17, 2023
Thank you, Rebecca, for the 10-star rating! It was a joy for our team to provide a comfortable experience for you at the Best Western Plus Riverfront Hotel & Suites. We hope you will be our guest again.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 14, 2023
Patty, We are pleased you enjoyed a wonderful stay at the Best Western Plus Riverfront Hotel & Suites. We hope to share our hospitality with you again when you are in Great Falls.

10/10 Excellent

Brianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 12, 2023
Brianne, We are glad you enjoyed an excellent stay at the Best Western Plus Riverfront Hotel & Suites. We hope you especially enjoyed the positive attention of our team and wonderful accommodations. We hope you will return to visit us again when you are in Central Montana!

6/10 Okay

DeAnn

Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 10, 2023
Thank you, DeAnn, for rating your recent stay at our hotel. Our team works hard to make guests feel welcome and comfortable at our hotel, and we hope you will allow us another opportunity to provide a better experience for you in the future.