Extérieur

Heritage Inn – Avis

2.5 out of 5
Heritage Inn
1700 Fox Farm Road, Great Falls, MT

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 441 avis sur 1022." "
Note de 8 – Bien, d’après 280 avis sur 1022." "
Note de 6 – Acceptable, d’après 144 avis sur 1022." "
Note de 4 – Médiocre, d’après 82 avis sur 1022." "
Note de 2 – Terrible, d’après 75 avis sur 1022." "

8,2/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,6/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2022

8/10 – Bien

Dwayne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location, restaurants near by, good value for the price as I was upgraded a King Suit.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Liz

Big rooms, hard to find plug ins for electronics. Parking lot needs maintenance and weeding. Quiet.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Ian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent overall
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

B

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Cory

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice staff. Rooms were large. Clean
Séjour de 2 nuits en mars 2024
General Manager a répondu le 27 mai 2024
Dear Cory,We strive to create a welcoming and five-star experience for all of our guests, and we're thrilled we succeeded in delivering you and your party a clean and comfortable stay. We'll share your compliments with our team, and we hope you'll visit us again soon at Heritage Inn.The Heritage Inn"The Power of Independence"

8/10 – Bien

Chris

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A
Séjour de 1 nuit en mai 2024
General Manager a répondu le 26 mai 2024
Dear Chris,Thank you for the four-star review of The Heritage Inn. We hope you enjoyed your stay. We hope to welcome you back to a five-star stay in the future.The Heritage Inn"The Power of Independence"

4/10 – Médiocre

Tawna

Points faibles : Propreté, état et installations de l’hébergement
The fan/ heater was very noisy. The beds were very uncomfortable.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 26 mai 2024
Dear Tawna,Thank you for sharing your feedback with us. We're regretful to hear about the issues you experienced. Your feedback is valuable, and enables us to continually improve our guests' comfort. We hope to have the opportunity to provide you with a better experience in the future.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Kristan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room was pool side to the atrium so our experience was very pleasant.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Kristan,We are delighted you enjoyed the lovely poolside accommodations and your stay overall. Your kind five-star review is truly appreciated and will be shared with the team. We look forward to welcoming you back for another memorable experience.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Nancy

Points forts : État et installations de l’hébergement
Enjoyed our stay here
Séjour de 1 nuit en avril 2024
General Manager a répondu le 23 mai 2024
Dear Nancy,Thank you for your perfect rating! It was wonderful having you as our guest, and we are delighted you thoroughly enjoyed your experience. Take care, and we hope you return soon!The Heritage Inn"The Power of Independence"

10/10 – Excellent

Beth

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is great. Staff courteous and helpful. I did not have a TV remote in the room and they brought one immediately. There is a casino/bar attached to the hotel, also a coffee bar. The location is 5 minutes from the airport, and the van starts at 5am. My room was dark and quiet. Highly recommend.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
It was a pleasure hosting you at Heritage Inn, and we are pleased to learn you enjoyed your stay. Guest feedback is always appreciated, and we thank you for highlighting our friendly staff, ideal accommodations for a great night's sleep, and convenient location to the airport. It is our hope you join us again next time you are in the area.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Corinne

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Corinne,Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. Please come stay at Heritage Inn again soon!The Heritage Inn"The Power of Independence"

8/10 – Bien

Leah

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff were friendly, there was ample parking and located in a nice area of town to go for a walk and easy to get on the main routes to drive into town. The kids enjoyed the pool, even though it was cold. Breakfast on the first morning was good, on the second, there wasn’t as much choice, but still acceptable.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 22 mai 2024
Dear Leah,Thank you so much for taking the time to share your thoughts with us. We're delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our excellent location, sparkling pool, and plentiful parking. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!The Heritage Inn"The Power of Independence"

8/10 – Bien

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Lance

Séjour de 3 nuits en mai 2024

10/10 – Excellent

James

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy to get back on the road.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 22 mai 2024
Dear James,Thank you for choosing Heritage Inn for your recent getaway. We're thrilled that our convenient location was a highlight of your stay, and we hope to see you again soon!The Heritage Inn"The Power of Independence"

8/10 – Bien

Kendra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Anthony

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to good food and fuel
Séjour de 2 nuits en mai 2024
General Manager a répondu le 21 mai 2024
Dear Anthony,It was a pleasure hosting you at Heritage Inn! We're glad our location was ideal for your trip, and we look forward to seeing you again the next time you're in the area.The Heritage Inn"The Power of Independence"

8/10 – Bien

Laura

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Albert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was there for a banquet and it had a nice facility for it
Séjour de 1 nuit en mai 2024
General Manager a répondu le 21 mai 2024
Dear Albert,Thank you for taking the time to provide your review! We are thrilled to hear that our banquet facility met expectations during your recent event. It was a sincere pleasure to host you and we look forward to welcoming you back to Heritage Inn soon for another five-star experience.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Kimberly

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Parking was not good. Hot tub was really dirty.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 21 mai 2024
Dear Kimberly, Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience. That said, your feedback will be shared with our team to ensure our high standards of cleanliness are being met, and any opportunity for improvement is seized. It was a pleasure having you here, and we hope you return soon for a seamless visit.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Jennifer-Marie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed here for two nights and it was actually really great. The staff are friendly and accommodating, the rooms had a lot of space and beds were clean and comfy. If we come back to Montana I would stay here again. We all enjoyed the pool and the hot tub. I wish the pool was a bit warmer but it was still so fun!
Séjour de 2 nuits en mai 2024
General Manager a répondu le 21 mai 2024
Dear Jennifer,Thank you for visiting Heritage Inn and for your thoughtful comments! We are pleased you had a great visit. Your kind words regarding our delightful service, soothing hot tub, and spacious accommodations are appreciated. Again, thank you for stopping by, and we hope to see you again the next time you are in Great Falls!The Heritage Inn"The Power of Independence"

10/10 – Excellent

Ken

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always stay here
Séjour de 4 nuits en mai 2024
General Manager a répondu le 20 mai 2024
We are thrilled to learn we have earned your repeated business. Thank you for trusting in Heritage Inn to deliver the excellent stay that you deserve. We look forward to hosting you again.The Heritage Inn"The Power of Independence"

6/10 – Acceptable

Hanna

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Jennifer

Voyage en famille
The rooms were very warm, we were unable to adjust the temperature.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 20 mai 2024
Dear Jennifer,Thank you for taking a moment to let us know about your experience. We are disappointed your stay was not ideal, and we apologize for any inconvenience. Our team is always available to assist if you have any concerns, and we will correct any problems noted. Again, thank you for your feedback, and we hope you will allow us another opportunity to provide you with a better experience next time.The Heritage Inn"The Power of Independence"

8/10 – Bien

Rebecca

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms were clean, pool was warm, hot tub jets didn’t work but it was hot. Only issue was outside entrance doors not working correctly.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 20 mai 2024
Dear Rebecca,Thank you for taking a moment to leave your review. We're delighted that you enjoyed our clean rooms and were able to unwind in our relaxing pool and hot tub. However, we apologize for any inconvenience regarding our entrance doors and the hot tub jets. Rest assured, we will share your comments with our maintenance team to ensure that these concerns are rectified swiftly. We appreciate you bringing these matters to our attention. It would be our pleasure to go above and beyond for you on your next visit to Heritage Inn, so please hurry back soon!The Heritage Inn"The Power of Independence"

4/10 – Médiocre

Sandra

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Upon entering the room I noticed there were no pictures on the walls, just empty hooks. The air conditioner and phone were not working. I notified front desk and they sent someone to my room with a box fan. I was informed there was no maintenance personnel on duty. I asked to be moved to another room and was accommodated, however I woke up the next morning to find there was no hot water. It was many hours before the issue was resolved.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 16 mai 2024
Dear Sandra,Thank you for your feedback. We're glad that our front desk was able to enhance your comfort. However, we are disappointed about the initial state of the room and the lack of hot water. Please rest assured that we are taking your comments seriously and addressing these issues. Our team is committed to ensuring a better experience for your next visit. We hope to welcome you back and provide the excellent stay you deserve.The Heritage Inn"The Power of Independence"

8/10 – Bien

Jodi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Weve stayed there a few times now . The only thing that need improvement is the continental breakfast.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Jodi,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your feedback about breakfast. We'll keep your comments in mind, and we hope to see you again soon.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Jody

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was very easy to find, parking was ample, and entrance/exit doors all around the building. Staff was very friendly.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 13 mai 2024
Dear Jody,It's always a pleasure hearing from our guests. We're glad our friendly staff and ample parking added to your experience. The next time you're in the area, please come see us again.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Laurie, Boise

Points forts : Propreté, service et personnel et commodités.
The rates were resonable. It is an older hotel but it's clean, everything in my room worked. Staff was helpful And courteous. Continental Breakfast was good staff was Courteous along with the Cascino and it's staff and the food was great. Had no problem getting a shuttle ride to airpot. I have no complaints. Will stay again this year and hopefully In my same room.
Séjour de 4 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Laurie,What a fantastic review! We are grateful you chose to stay with us at Heritage Inn, and we appreciate you complimenting our reasonable rates, clean facilities, delicious food, and friendly service. Thank you for being a valued guest, and we look forward to seeing you later this year.The Heritage Inn"The Power of Independence"

8/10 – Bien

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 2 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Stephen,We're glad to hear you're satisfied with your stay. It was a pleasure having you as our guest, and we look forward to your next visit!The Heritage Inn"The Power of Independence"

10/10 – Excellent

John

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and affordable
Séjour de 2 nuits en avril 2024
General Manager a répondu le 13 mai 2024
Dear John,Thank you for your perfect rating of Heritage Inn; we're thrilled you enjoyed your stay! Our goal is to provide spotless and comfortable accommodations at an affordable rate, so it's great to know these were the highlights of your visit. Should you return to the area, we'd be honored to host you again! The Heritage Inn"The Power of Independence"

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel et commodités.
While the hotel could use an update it was clean and the staff friendly and helpful. Breakfast was one of the better complimentary continental breakfasts we have had. Hot foods were hot and cold food cold!
Séjour de 1 nuit en mai 2024
General Manager a répondu le 13 mai 2024
Dear Carol,Thank you for choosing Heritage Inn and for sharing your delightful five-star review. We know the importance of spotless accommodations and a delicious breakfast, so we are thrilled you were impressed with your stay. Your kind comments will be shared with the team, and we look forward to welcoming you back for another memorable visit.The Heritage Inn"The Power of Independence"

8/10 – Bien

Paul

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pitty all hotels cannot be like this one!
Séjour de 3 nuits en avril 2024
General Manager a répondu le 10 mai 2024
Dear Paul,We're delighted to hear that your experience set a high standard. Our team takes great pride in providing exceptional service and amenities, and we look forward to welcoming you back for another memorable stay!The Heritage Inn"The Power of Independence"

10/10 – Excellent

Terri, Billings

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Their spa and pool area was exceptional. It would be a great venue for a wedding reception. Rooms were comfortable. There was a restaurant, bar, and casino. Great food!
Séjour de 2 nuits en mai 2024
General Manager a répondu le 9 mai 2024
Dear Terri,Thank you for your kind words! We're delighted to hear that you had a five-star stay. We hope to welcome you back for another memorable experience in the future.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Rachel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Shannon

Séjour de 2 nuits en mai 2024

10/10 – Excellent

Veronica, Los Lunas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Got a nice room king size bed, spacious room and comfortable. Had a indoor pool and hot tub, breakfast bar was great. Casino with bar & grill is the best place to enjoy a relaxing time with great food. I'm happy to have booked a room in this hotel and I will look forward to another stay when i visit Great Falls again
Séjour de 2 nuits en mai 2024
General Manager a répondu le 9 mai 2024
Dear Veronica,It is wonderful to know that you had an excellent experience with us! We are thrilled that you enjoyed so many aspects, from our comfortable accommodations to our superb amenities and delicious offerings. Thank you for your perfect rating, and we look forward to your return!The Heritage Inn"The Power of Independence"

8/10 – Bien

Jason

Voyage en famille
Points faibles : État et installations de l’hébergement
The pool area is beautiful but the facilities are horrible. The hot tube is not hot, small, dirty and jets dont work. Needs to be replaced. Pool is small for such a large hotel. Went down to have breakfast at 9:40 and breakfast posted on Expedia said serving till 10:30 closed. Even tried the second day at 9:30 and yet still closed already. I was told it was open till 10 yet closed when I got there. Talked with manager and got told well you weren't here early enough. Yet I was there before 10am. Other staff when checking in was great.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 9 mai 2024
Dear Jason,Thank you for your feedback. We're glad to hear you found the pool area beautiful, though we regret to hear about your experiences with the hot tub and breakfast timing. We are addressing these issues to ensure our amenities are functional and our service hours are communicated accurately. Your kind words about our team at check-in are also appreciated, and we are committed to improving based on your insights. We hope to exceed your expectations on your next visit.The Heritage Inn"The Power of Independence"

8/10 – Bien

Patricia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Robert

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It looked like a good place and was reasonably prices.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Robert,Thank you for your review. We're happy to receive your compliments and hope to welcome you back soon! It was a pleasure to have you as our guest, and we hope you had a safe trip home. The Heritage Inn"The Power of Independence"

10/10 – Excellent

Teresa

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
In door pool surrounded by trees clean warm
Séjour de 2 nuits en mai 2024
General Manager a répondu le 6 mai 2024
Dear Teresa,Thank you for your kind words. We're glad you enjoyed the beautiful pool, and we look forward to seeing you again at Heritage Inn.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Rebecca

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stairs were beautiful
Séjour de 2 nuits en avril 2024
General Manager a répondu le 6 mai 2024
Dear Rebecca,Thank you for your review and for giving us a perfect rating! We appreciate your kind words about our lovely facility, and we hope you return soon.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Tanya

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We have stayed here for years and never had a problem
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Tanya,Thank you for being a loyal guest of Heritage Inn and for your fantastic review. We are glad you enjoyed your time with us, and we look forward to many more visits!The Heritage Inn"The Power of Independence"

8/10 – Bien

Donald, Chestermere

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good clean hotel for the price
Séjour de 1 nuit en avril 2024
General Manager a répondu le 6 mai 2024
Dear Donald,Thank you for taking a moment to share your experience at Heritage Inn. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for the high standards of cleanliness we adhere to is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!The Heritage Inn"The Power of Independence"

8/10 – Bien

Lyman

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
!
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Lyman,Thank you for rating your recent experience. We hope you enjoyed your stay. We would be delighted to welcome you back and exceed your expectations to earn us a five-star stay in the future.The Heritage Inn"The Power of Independence"

10/10 – Excellent

Mikael

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place was awesome rooms are a little out dated but overall great place and pool is so cool the kids lived it
Séjour de 1 nuit en avril 2024
General Manager a répondu le 3 mai 2024
Dear Mikael,Thank you for your positive feedback! We're thrilled to hear that you had an awesome experience with us. We're glad you enjoyed our facilities, especially the pool, and the kids had a great time. Your satisfaction is important to us, and we also appreciate your insights regarding our rooms. It would be a pleasure to welcome you and your family back for another wonderful stay!The Heritage Inn"The Power of Independence"

10/10 – Excellent

Irvin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay, a little to spread out as far as getting to room to breakfast area. Other than that,great place. Enjoy.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 3 mai 2024
Dear Irvin,We're so delighted to know that you had an amazing time with us overall! Your feedback will be kept in mind for the future, as our team is always looking to improve. Thank you, and we hope you'll join us again soon. The Heritage Inn"The Power of Independence"

10/10 – Excellent

Katharina

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean, very organized.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 3 mai 2024
Dear Katharina,Thank you for recognizing our commitment to cleanliness and organization. We take pride in providing a pristine environment for our guests. It would be a pleasure to welcome you back for another impeccably organized stay.The Heritage Inn"The Power of Independence"