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Reviews of Quality Inn & Suites Grants - I-40

2.5 out of 5
Quality Inn & Suites Grants - I-40
1496 E Santa Fe Ave, Grants, NM

Reviews

7.4

Good

Rating 10 - Excellent. 175 out of 656 reviews" "
Rating 8 - Good. 234 out of 656 reviews" "
Rating 6 - Okay. 126 out of 656 reviews" "
Rating 4 - Poor. 68 out of 656 reviews" "
Rating 2 - Terrible. 53 out of 656 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Diane

Liked: Cleanliness, staff & service
Lack of breakfast. No eggs, meat or bread of any kind. They did have a toaster tough????
Stayed 1 night in Apr 2024
Response from Quality Inn Management on Apr 23, 2024
Dear Diane, I would like to apologize for any misunderstanding on our breakfast options. We do have it posted on our official website what we offer. Thank you for taking the time to give us a review. Have a nice day.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience.
Stayed 1 night in Apr 2024
Response from Quality Inn Management on Apr 8, 2024
Dear Rose, Thank you for your positive feedback!! Have a great day!!

6/10 Okay

Dave

Travelled with family
Disliked: Amenities, property conditions & facilities
Breakfast was almost non existence. Very dated renovations was not very good. All hotels in this strip are related need I say more
Stayed 1 night in Apr 2024
Response from Quality Inn Management on Apr 8, 2024
Dear Dave, Thank you for taking the time to give us a review. I apologize for any misunderstandings with our breakfast options. We hope to be remodeling our entire property soon. We have replaced all our mattress, curtains and some flooring.

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just a good, low cost hotel to stay for the night. The pool and hot tub were very nice.
Stayed 1 night in Mar 2024
Response from Quality Inn Management on Apr 8, 2024
Thank you for taking the time to give us a review. We look forward to serving you in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn Management on Apr 8, 2024
Thank you for your feedback!!

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Not much of a breakfast. Accessible bathroom was great.
Stayed 1 night in Mar 2024
Response from Quality Inn Management on Mar 14, 2024
Dear Christina, Thank you for your feedback. We hope to see you in the future.

8/10 Good

Kimberly

Travelled with partner
Stopped for 1 night while traveling. Room was clean and comfortable. Free breakfast was limited to cereal or waffles.
Stayed 1 night in Mar 2024
Response from Quality Inn Management on Mar 7, 2024
Dear Kimberly, Thank you for taking the time to give us a review. We look forward to serving you in the future.

10/10 Excellent

Roderick

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn Management on Mar 6, 2024
Thank you for taking the time to give us a review. Have a great day!!

6/10 Okay

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service
Nothing special here, room was clean. Breakfast was limited, the juice machine not working. Only hot item was making a waffle. Front desk staff was nice.
Stayed 1 night in Feb 2024
Response from Quality Inn Management on Feb 23, 2024
Dear Sharon, Thank you for your feedback. Our juice machine is down however we do offer juice in a pitcher. Our apologies for any misunderstanding.

10/10 Excellent

Nichole B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On a three day road trip and was quite relieved to find a pet friendly hotel that was up to par! Others on the first 2 nights did not !
Stayed 1 night in Jan 2024
Response from Quality Inn Management on Jan 29, 2024
Thank you Nichole B. for taking the time to give us a review. We love our furry friend and will be happy to accommodate here at the Quality Inn & Suites I-40.Have a great day!!

8/10 Good

Bob

Stayed 1 night in Jan 2024
Response from Quality Inn Management on Feb 12, 2024
Dear Bob, Thank you for your feedback.

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Comfortable beds. Roomy room. No freezer compartment and filthy disgusting carpet in room
Stayed 1 night in Jan 2024
Response from Quality Inn Management on Jan 19, 2024
Dear Michael, Thank you for your feedback. I will advise my maintenance supervisor about the carpets in your room so we can clean them right away. Thank you for bringing this to our attention. Have a nice day.

6/10 Okay

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our stay was comfortable. The free brea k fast was a joke. All that was offered were 2 sugar laden cold cereals an 1 pitiful waffle machine that was not enough to support the need.
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Jan 9, 2024
Dear Vicky, I apologize for the misunderstanding concerning our breakfast options. We have added a second waffle iron to support the demand. I hope you will consider staying with us in the future.

10/10 Excellent

victor

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Better than expected
Stayed 1 night in Jan 2024
Response from Quality Inn Management on Jan 9, 2024
Dear Victor, Thank you for taking the time to give us a review.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Inn Management on Jan 9, 2024
Dear Kathryn, Thank you for your feedback.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Jan 4, 2024
Dear Joe, Thank you for your review. We strive to provide an excellent service to all of our guest and we look forward to serving you in the future!

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast was really bad. Cereal but no milk. Everything was below standard
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Jan 4, 2024
Dear Richard, On behalf on the entire hotel I would like to apologize for the lack of milk on our breakfast for that day. We have notified the general Manager to ensure we avoid this situation in the future. We hope you will consider staying in the future.

6/10 Okay

Jeanine

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 31, 2023
Dear Jeanine, Thank you for your feedback.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Easy to find, convenient to area amenities. Staff was friendly, and helpful with finding restaurants nearby. Carpet in our room 301 was stained in numerous areas. Outside shrubs and landscaping needs attention.
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 31, 2023
Dear Robert, Thank you for your feedback. We are working hard to these issues. We hope you will consider staying with us in the future.

8/10 Good

Rodney

Travelled with family
Liked: Staff & service, property conditions & facilities
Old but very clean
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 28, 2023
Dear Rodney, Thank you for your feedback. We hope to be updating soon.

10/10 Excellent

Angel

Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 29, 2023
Dear Angel, Thank you for your review.

2/10 Terrible

Jeff

Disliked: Staff & service
We had to pay again once we got to the hotel.
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 28, 2023
Dear Jeff, I apologize for any misunderstanding. However if you pay online then we only ask for a credit card for incidentals. If you feel you were not charged correctly please call me direct so I am able to assist in this discrepancy. Thank you for staying with us and we hope you will consider staying woith us in the future.

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bed n pillows ever. Check n was quick and friendly. I’ll stay at grants New Mexico again.
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 21, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites Grants - I-40 and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.

6/10 Okay

Jacqueline

Liked: Property conditions & facilities
I’m writing this a couple weeks after my stay, and honestly, I can’t remember much about it, which probably means that it was just fine, but not remarkable. Clean, safe, and convenient as a highway motel probably gets.
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 26, 2023
Dear Jacqueline, Thank you for your feedback and for taking the time to give us a review. Have a nice day!!

4/10 Poor

Kevin

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 13, 2023
Dear Kevin, On behalf of the entire hotel I would like to apologize for being less than excellent on your recent stay. We hope you will consider staying with us in the future.

10/10 Excellent

Sherwood

Liked: Cleanliness, staff & service, property conditions & facilities
Been there several times. It has been upgraded over the years.
Stayed 1 night in Nov 2023
Response from Quality Inn Management on Dec 5, 2023
Dear Sherwood, Thank you for taking the time to give us feedback. We look forward to serving you in the future.

2/10 Terrible

Amy, Hiram

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late due to delays. Upon arrival the property already looked run down and not as pictured on Expedia. We were provided keys and were instructed to go in the middle door. The middle door was not secured (safety concern). Upon attempted entry to our room, the keys did not work. I went all the way to the front desk to be assigned another room upstairs (there is no elevator). There were no linens for the fold out sofa and were brought 1 pillow, a king size sheet set (it’s a full size) and a very damp comforter. The tub did not appear to be clean. The toilet had fecal material in it and it was clogged upon the first flush. The breakfast was very minimal and after the rest of the experience we chose to not partake.
Stayed 1 night in Nov 2023
Response from Quality Inn Management on Nov 29, 2023
Dear Amy, Thank you for taking the time to give us a review. I apologize for being less than exceptional on your recent stay. I have spoken with my housekeeping Supervisor concerning the no linen on the pullout couch. We hope to avoid these types of situations in the future. I hope you will consider staying with us in the future.

10/10 Excellent

Valerie

Business traveller
Liked: Staff & service, property conditions & facilities
It was dark when I arrived. The time changed just recently and outside lights weren't on yet.
Stayed 1 night in Nov 2023
Response from Quality Inn Management on Nov 9, 2023
Dear Valerie, Thank you review.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
It wS very quiet and we had a good time. I recommend it to anyone .
Stayed 1 night in Oct 2023
Response from Days Inn Management on Oct 28, 2023
Dear Clara, Thank you for such a positive review!! We look forward to seeing you in the future.

8/10 Good

Edgar

Stayed 1 night in Oct 2023
Response from Quality Inn Management on Nov 9, 2023
Dear Edgar, Thank you for your feedback.

2/10 Terrible

Gary

Stayed 1 night in Oct 2023
Response from Quality Inn Management on Nov 6, 2023
Dear Gary, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

10/10 Excellent

Sandra

Gem!
Super nice at check in. Room was huge and clean. Breakfast was a little slow, but the gentleman who was refilling everything was great- was actively working to make sure everyone had their fill. Would absolutely stay here again.
Stayed 1 night in Oct 2023
Response from Quality Inn Management on Oct 16, 2023
Dear Sandra, Thank you for your feedback on your recent stay here in Grants, NM. I will make sure to share your feedback with my staff. We look forward to seeing you in the future.

2/10 Terrible

Sharon

Stayed 1 night in Oct 2023
Response from Quality Inn Management on Nov 6, 2023
Dear Sharon, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 2 nights in Oct 2023
Response from Quality Inn Management on Oct 14, 2023
Thank you for your feedback. We strive to provide a 5 star experience. We look forward to seeing you in the future.

2/10 Terrible

christina

Stayed 1 night in Oct 2023
Response from Quality Inn Management on Nov 6, 2023
Dear Christina, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

2/10 Terrible

Murat

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Price to what u get in return ratio is unfavorable
Stayed 1 night in Oct 2023
Response from Quality Inn Management on Oct 10, 2023
Dear Murat, I apologize for being less than excellent on your recent stay. We hope you will give us another chance in the future.

2/10 Terrible

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst places I’ve stayed
The hotel smelled bad; room was exceptionally dirty-floors, tub, door knobs and bathroom mirror were dirty; linen was supposed to be white and was dingy gray, bedspread was stained or soiled.
Stayed 1 night in Sep 2023
Response from Quality Inn Management on Sep 19, 2023
Dear Lisa, On behalf of the entire hotel I would like to apologize for being less than exceptional of you recent stay. We strive to provide a 5 star experience to every guest. I will speak with my housekeeping department concerning these issues. Thank you for bringing them to my attention. We hope you will consider staying here in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Front desk service was extremely nice and helpful. Once we got to our room the tv didn’t work. It seemed to be broken on the stand. Also we noticed in the bathroom behind the toilet it wasn’t cleaned and looked like urine was still on the floor. We went into the hot tub and it had an insane amount of chlorine to a point it burnt our eyes and even got a chemical burn on our skin.
Stayed 1 night in Sep 2023
Response from Quality Inn Management on Sep 13, 2023
Dear Guest, On behalf of the entire hotel I would like to apologize for the issues you experienced on your recent stay. I have spoken to my housekeeping and maintenance department with your concerns. I hope you will consider staying with us in the future.

10/10 Excellent

Mickee, Phx

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the town it is in, it's fine to stay at when you are traveling. Room is clean and they have eggs and bacon for breakfest.
Stayed 1 night in Sep 2023
Response from Quality Inn Management on Sep 12, 2023
Dear Mickee, Thank you for your feedback. We look forward to assisting you in the future.

6/10 Okay

Tabbetha, Laveen

Disliked: Cleanliness, property conditions & facilities
No elevator, the parking lot is dimly lit. During the night it sounded like there was a train running by the property. There appeared to be some homeless people sitting on the curb to the entrance from the main street. My room smelled musty and the beds were very hard and uncomfortable. Also, there was a dead bird at the check-in entrance. Two staff people inside were more interested in talking about their schedule than assisting me. So, I just laid the key cards on the counter and walked out. I wanted to alert them to the dead bird at the entrance. I do not recommend staying here, unless it's the only option available.
Stayed 1 night in Sep 2023
Response from Quality Inn Management on Sep 12, 2023
Dear Tabbetha, On behalf of the entire hotel I would like to apologize for being less than excellent on your recent stay. We strive to provide a 5 star experience to all our guests. I will use your feedback to better train our employees. Thank you for taking the time to bring this to our attention.

10/10 Excellent

Karen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The suite we were in had a light that wouldn’t turn off. We didn’t discover this until bedtime. The clerk managed to find us another room on the same floor just down the hall even though there was a fair in town. Service is very good. Hotel could use some small maintenance.
Stayed 1 night in Sep 2023
Response from Quality Inn Management on Sep 4, 2023
Dear Karen, Thank you for your feedback. We hope to be updating soon.

8/10 Good

Harry Lee

Travelled with family
It was okay. The room was clean and comfortable. I didn't see much staff.
Stayed 1 night in Aug 2023
Response from Quality Inn Management on Aug 23, 2023
Dear Harry, Thank you for your feedback.

10/10 Excellent

Joe

Stayed 1 night in Aug 2023
Response from Quality Inn Management on Sep 12, 2023
Dear Joe, Thank you for your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Quality Inn Management on Aug 21, 2023
Dear Valued Guest, Thank you for your time and feedback.

8/10 Good

vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Quality Inn Management on Aug 18, 2023
Dear Vicki, Thank you for your feedback.

2/10 Terrible

Raul

Stayed 1 night in Aug 2023
Response from Q on Aug 18, 2023
Dear Raul, On behalf of the entire hotel we would like to apologize for any issues you experienced on your recent stay. We want to provide you with a 5 star experience. We hope you will consider staying with us in the future.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been cleaner. Funny odor. Very dated.
Stayed 1 night in Aug 2023
Response from Quality Inn Management on Aug 10, 2023
Dear Robert, Thank you for taking the time to give us a review. I apologize for any issues you experienced on your recent stay. We are working hard to fix any problems.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Aug 2023
Response from Quality Inn Management on Aug 9, 2023
Dear Christopher, Thank you for your feedback.

2/10 Terrible

Wesleydawn

Stayed 1 night in Jul 2023
Response from Quality Inn Management on Jul 30, 2023
Dear Wesleydawn, I would like to apologize for failing to exceed your expectations. Thank you for taking the time to complete our online survey. We hope you will consider staying with us in the future.

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Available AARP discount is good, but the beds were Full Size rather than the Queen Size indicated on the website.
Stayed 2 nights in Jul 2023
Response from Quality Inn Management on Jul 24, 2023
Dear Leroy, Thank you for your feedback. I apologize for any misunderstanding concerning our beds but they are Queen size and King size. The only smaller beds is our pull out couches and roll away. We look forward to serving you in the future.