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Candlewood Suites Grand Rapids Airport, an IHG Hotel – Avis

2.5 out of 5
Candlewood Suites Grand Rapids Airport, an IHG Hotel
5401 28th Street Ct Se, Grand Rapids, MI

Avis

7,6

Bien

Note de 10 – Excellent, d’après 366 avis sur 985." "
Note de 8 – Bien, d’après 300 avis sur 985." "
Note de 6 – Acceptable, d’après 148 avis sur 985." "
Note de 4 – Médiocre, d’après 85 avis sur 985." "
Note de 2 – Terrible, d’après 86 avis sur 985." "

8,2/10

Propreté

8,2/10

Service et personnel

7,2/10

Commodités

7,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Marie-Josee

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super!
Bel hôtel nous avons passés 3 nuits , propre et bien situé, personnel très accueillant Nous allons revenir
Séjour de 3 nuits en octobre 2019
Management a répondu le 16 nov. 2019
Marie-Josee, Thanks so much for sharing your comments about your recent stay with us. We strive to give all our guests the best in service and accommodations and are glad to know you enjoyed your time here. We appreciate your compliments and hope you will let us serve you here again.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.

10/10 – Excellent

Tanya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is excellent, very clean, the Lending cabinet is the best idea I’ve seen in a very long time. We did want our room cleaned, stayed ten days but wasn’t done. We got our linens from the front desk so that was alright. The gentleman working the front desk in the evenings… didn’t catch his name is constantly cleaning and had the best personality. He was super helpful and very pleasant. The driveway coming in to the property however… huge potholes and very rough. We would absolutely stay again and plan to on our next visit.
Séjour de 10 nuits en avril 2024

4/10 – Médiocre

Eric

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Smelled like smoke and could not stay there.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Joan

Voyage en famille
Points forts : Propreté
Okay, but needs updates.
Séjour de 1 nuit en mai 2024
DM a répondu le 7 mai 2024
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or candlewoodgm@grandhospitality.net.Sincerely,Dawn Minson candlewoodgm@grandhospitality.net

10/10 – Excellent

Frederick, FREMONT

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a pleasure. Will use again
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Kelly R

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The outsiide of the hotel and property looks a bit outdated. The room itself was unexpectedly fabulous by comparison. Full kitchen, beautiful cupboards, dishwasher, full fridge, super clean, huge soft king bed and pillows that I now want to buy. I slept better than I have in months. The front desk clerk was friendly and I saw him running around working in various locations. We stayed two days for a volleyball tournament anx it was very affordable, especially considering it was GVSU graduation weekend.
Séjour de 2 nuits en avril 2024
DM a répondu le 29 avr. 2024
Thank you for providing positive feedback. We appreciate it and hope to see you again in the near future.

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff here are amazing! If it’s broke, David from the front desk will fix it. Pay that man more! The room was very clean, the bed was so comfy, the pool was well taken care of. There is a cute lending cabinet and snack room in the lobby. There’s a basketball and volleyball court in the back that teenagers were playing on. So wholesome. Stay here and you won’t regret it.
Séjour de 1 nuit en avril 2024
DM a répondu le 29 avr. 2024
Dear Jennifer, Thank you for providing the positive feedback. We are so glad you enjoyed your stay. We hope to see you again in the near future!P.S. David is amazing!

10/10 – Excellent

Lora

Points forts : Commodités
The room space, staff very professional and friendly. They go above and beyond to make you stay very comfortable. I loved the conference room Space that we rented. Hotel cleanliness. Price is right.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Lora

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Customer service was A-1, Friendly, very accommodating. We love this hotel. Will always stay here if I am in the area. Cleanliness, conference rooms, kitchens and stove, full size refrigerators . Chlorine in pool does not burn your eyes. Wish they had a hot tub. Overall wonderful stays every time we visit. I love the prices!!!
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jenny

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was super impressed with the facility. The staff were all friendly. The room clean. And so much nicer than I had anticipated. Would definitely stay again, and definitely recommend.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Glenn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Matthew

Séjour de 1 nuit en février 2024

10/10 – Excellent

Janet

Points forts : Propreté
Séjour de 1 nuit en février 2024

10/10 – Excellent

Angel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay!
Séjour de 1 nuit en décembre 2023
Megan Cortez a répondu le 22 janv. 2024
Thank you for staying with us!

2/10 – Terrible

Rodrigo

Séjour de 1 nuit en janvier 2024
Megan Cortez a répondu le 22 janv. 2024
Thank you for staying with us.

6/10 – Acceptable

Mary

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
I had to switch to 3 rooms because the curtains do not close all the way and there are parking lot lights that blare in, then the next room did not have a TV that worked, the last room also had light issues but I was not willing to change rooms again. It was clean, but the room was noisey because of the furnace coming on and off.
Séjour de 1 nuit en janvier 2024
Megan Cortez a répondu le 22 janv. 2024
Thank you for staying with us. I apologize for the inconveniences that you experienced.

8/10 – Bien

Jun

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
出差長住很方便
Séjour de 6 nuits en décembre 2023
Megan-Candlewood Suites GM a répondu le 26 déc. 2023
Thank you for staying with us!

2/10 – Terrible

Mark

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Megan-Candlewood Suites GM a répondu le 9 déc. 2023
Thank you for staying with us.I apologize that things didn't go well but I hope you will give us another chance in the future.

10/10 – Excellent

Heather

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderfully friendly service and great job on room cleanliness
Séjour de 1 nuit en décembre 2023
Megan-Candlewood Suites GM a répondu le 8 déc. 2023
Thank you for staying with us!

8/10 – Bien

Yanyu

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff.
Séjour de 1 nuit en novembre 2023
Megan-Candlewood Suites GM a répondu le 29 nov. 2023
Thank you for staying with us!

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great night stay by the airport
Easy check in and very nice studio room. Was a little hot at night even when I tried to turn down the heat.
Séjour de 1 nuit en novembre 2023
Megan Cortez a répondu le 28 nov. 2023
Thank you for staying with us. I apologize for the issue with the heat. I will have my team follow-up with this issue. I appreciate you letting us know.

10/10 – Excellent

Ann

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice
Séjour de 1 nuit en novembre 2023
Megan Cortez a répondu le 28 nov. 2023
Thank you for staying with us!

6/10 – Acceptable

Mary

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Not What You Read About Online
This hotel is in need out a major upgrade. It’s tucked away in the back of a parking lot, lighting of the sign was non-existent. The inside area was clean, but dated. The staff was real nice and very friendly. The rooms were clean, but very much in need of upgrading. The pool was a hot mess, displaying a picture online of a hot tub, then seeing that the hot tub had been tiled over. The door to get out of the pool area didn’t work and there are no signs indicating that a red button (that appears to be for emergencies), needs to be pressed and held for the door to unlock. The halls smelled of cannabis and a nasty fish scent. I was not at all impressed with the hallways and elevator areas. Also, there was no hot breakfast as it states online and the kitchen had no stove, as I was told by the front desk. So, the food items I had purchased to heat in the oven, went right in the trash. Again, friendly staff, but lousy location and terrible amenities.
Séjour de 1 nuit en novembre 2023
Megan-Candlewood Suites GM a répondu le 13 nov. 2023
I appreciate your feedback. I apologize for the inconveniences that you experienced during your stay. I will follow-up with my team regarding your concerns. Thank you for staying at Candlewood Suites.

10/10 – Excellent

Julia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice kitchen. Well furnished.
Séjour de 1 nuit en novembre 2023
Megan-Candlewood Suites GM a répondu le 10 nov. 2023
Thank you for staying with us!

8/10 – Bien

Allison

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall good, comfy bed, clean sheets. The kitchen was very nice stocked with all your cooking needs! Quiet.
Séjour de 1 nuit en novembre 2023
Megan-Candlewood Suites GM a répondu le 6 nov. 2023
Thank you for staying with us!

10/10 – Excellent

Amber

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023
Megan-Candlewood Suites GM a répondu le 3 nov. 2023
Thank you for staying with us!

4/10 – Médiocre

Scott, Evart

Points faibles : Service et personnel
Was charged $50 deposit on my debit card . Was told i would get it back next morning . Next morning was told it would take 3-4 business days. 3 weels later still waiting
Megan-Candlewood Suites GM a répondu le 1 nov. 2023
Thank you for staying with us. The deposit is released 3-10 business days after check-out.

10/10 – Excellent

Catherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Candlewood Suites is very convenient if traveling through Gerald Ford International Airport. My room was very neat and clean and very reasonably priced. There was a slight issue upon arrival with my reservation, however, the manager very quickly and cheerfully resolved the matter. Very nice one night stay.
Séjour de 1 nuit en octobre 2023
Megan-Candlewood Suites GM a répondu le 28 oct. 2023
Thank you for staying with us!

8/10 – Bien

Joy

Séjour de 1 nuit en octobre 2023
Megan-Candlewood Suites GM a répondu le 13 nov. 2023
Thank you for staying with us!

8/10 – Bien

ANDRENA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023
Megan-Candlewood Suites GM a répondu le 19 oct. 2023
Thank you for staying with us.

2/10 – Terrible

Jeremy

Séjour de 1 nuit en octobre 2023
Megan-Candlewood Suites GM a répondu le 17 oct. 2023
Thank you for your stay. I apologize for the inconveniences that you experienced during your stay,

6/10 – Acceptable

Nan

Points forts : Propreté, état et installations de l’hébergement
They had a pool
Séjour de 2 nuits en septembre 2023
Megan-Candlewood Suites GM a répondu le 16 oct. 2023
Thank you for your stay!

4/10 – Médiocre

Carolyn

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en octobre 2023
Megan-Candlewood Suites GM a répondu le 17 oct. 2023
Thank you for staying with us. I apologize for the inconveniences that you experienced during your stay.

4/10 – Médiocre

Leslie

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We set thermostat at 75. Never got above 72. Did laundry....then found both dryers broken, so we were left with wet clothes. Both treadmills in exercise room inoperable. One of the two elevators did not work. Floor indicator in elevator not working....safety issue. No safety grab handle in tub/shower. Worst place I've stayed in a long time.
Séjour de 3 nuits en octobre 2023
Megan-Candlewood Suites GM a répondu le 16 oct. 2023
Good morning,I apologize for the inconveniences that you experienced during your stay. I will let my maintenance team know to repair these items. Thank you for your stay.

6/10 – Acceptable

DANIEL

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Okay for the price
Séjour de 2 nuits en octobre 2023
Megan-Candlewood Suites GM a répondu le 10 oct. 2023
Thank you for staying!

8/10 – Bien

Paul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Had a relaxing stay. For what time i spent in the room things were fairly quiet and peaceful, which was what i was looking for.
Séjour de 2 nuits en octobre 2023
Megan-Candlewood Suites GM a répondu le 10 oct. 2023
Thank you for staying!

10/10 – Excellent

Adam

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Megan-Candlewood Suites GM a répondu le 4 oct. 2023
Thank you for staying us.

10/10 – Excellent

Susan

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Megan-Candlewood Suites GM a répondu le 27 sept. 2023
Thank you for staying with us. I am glad that you enjoyed your stay.

10/10 – Excellent

ANDREW, PAFB

Séjour de 2 nuits en septembre 2023
Megan-Candlewood Suites GM a répondu le 4 oct. 2023
Thank you for staying with us!

10/10 – Excellent

steven, Mililani

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have stayed here before and was happy with the staff and property. I will stay here again.
Séjour de 1 nuit en août 2023
Megan Cortez a répondu le 7 sept. 2023
Dear Steven,I appreciate your recent stay with us. I am glad that the staff was friendly and helpful.I hope you can come visit us again.Thank you,Megan CortezGeneral ManagerCandlewood Suites

8/10 – Bien

Donna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Megan-Candlewood Suites GM a répondu le 27 sept. 2023
Thank you for staying with us. I am glad that you enjoyed your stay.

10/10 – Excellent

mark, Grand Rapids

Séjour de 1 nuit en août 2023
Megan-Candlewood Suites GM a répondu le 27 sept. 2023
Thank you for staying with us. I am glad that you enjoyed your stay.

8/10 – Bien

paul

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2023

6/10 – Acceptable

Truman

Séjour de 1 nuit en mai 2023
Megan Cortez a répondu le 15 mai 2023
Hi Truman,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Megan Cortez General Manager

4/10 – Médiocre

Joseph

Points faibles : Propreté, état et installations de l’hébergement
Individual who checked me in was awesome
Séjour de 1 nuit en avril 2023
Megan Cortez a répondu le 1 mai 2023
Dear Joseph,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 – Excellent

Donald

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice facility. We stayed the night before an early flight out. The shuttle driver was right on time and very polite. Only thing we didn’t expect was the daily charge for leaving our car there.
Séjour de 1 nuit en avril 2023
Megan Cortez a répondu le 24 avr. 2023
Good morning,Thank you for your review. We appreciate your kind words regarding your recent stay. I apologize for the unexpected charge for the parking fee. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We hope you will come stay with us at Candlewood Suites in the future. Thank you,Megan CortezGeneral ManagerCandlewood Suites

4/10 – Médiocre

R.

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
The Air Conditioning was out and the Cable T.V. only provided 3 working channels.
Séjour de 1 nuit en avril 2023
Megan Cortez a répondu le 19 avr. 2023
Dear R.,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I sincerely apologize for the broken Air Conditioning as well as the Televisions. We are working on repairing them as soon as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 – Excellent

ROBERT

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All was great!
Séjour de 1 nuit en avril 2023
Megan Cortez a répondu le 14 avr. 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I am pleased to hear that everything was great during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Megan CortezGeneral Manager

4/10 – Médiocre

Rebecca

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2023
Megan Cortez a répondu le 13 avr. 2023
Dear Rebecca,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Megan CortezGeneral Manager