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Reviews of Doubletree Hotel Grand Junction

4 out of 5
Doubletree Hotel Grand Junction
743 Horizon Dr, Grand Junction, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you so much!

8/10 Good

Gentry

Travelled with family and small children
Liked: Cleanliness
Property is older, but in pretty decent condition. Area is pretty run down with a few eat options. Not bad for the price, we would stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you! We are going through an extensive renovation as well in the near future and look forward to sharing it with you!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very awesome
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you!

10/10 Excellent

Heather, CANNON

Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean property
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 2, 2024
Thank you!

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you.

10/10 Excellent

Ahmad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you! See you next time!

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel super relaxing I had to pay for parking was nit super excited about for an overnight stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you!

10/10 Excellent

Diana

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Thank you!

10/10 Excellent

Matthew, COLORADO SPRINGS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from General Manager on Feb 23, 2024
Thank you, very much!

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room could have been a bit cleaner. I was most disappointed that they charge $12/day for parking which in a small city and next to an Interstate Highway I found to be a bit ridiculous. On the plus side the gym was nice.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you very much! We appreciate the feedback and will share the parking feedback with our corporate team.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great dessert
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you, we look forward to you coming back and trying more of our delicious desserts!

10/10 Excellent

Joseph

Business traveller
Friendly
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Thank you!

10/10 Excellent

Holly, Grand Junction

Liked: Amenities
My husband loves loves loves the cookies. That’s his favorite part. We stayed at three double trees in the last year and none of them had cookies this time. Grant Junction DoubleTree had cookies. He could’ve been happier. The Hotel was great guys were great. Everybody was great I’ll give it two thumbs up.
Stayed 1 night in Dec 2023
Response from Manager on Feb 14, 2024
Thank you so much! Very happy we had fresh cookies ready for you both!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a couple of nights. Staff was very good.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Thank you!

10/10 Excellent

Sara

Stayed 1 night in Feb 2024
Response from General Manager on Mar 20, 2024
Thank you!

8/10 Good

John, Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good no complaints everything went well
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you, very much!

8/10 Good

PAULA

Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you!

10/10 Excellent

Laci Nicole

Travelled with family
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Thank you!

4/10 Poor

Roberta, Mora

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 20, 2023
I am so sorry we did not do more for you to earn a better score. I hope we get the chance for you to stay with us again to show you a great stay.

2/10 Terrible

Harold

Business traveller
Disliked: Staff & service
This property has started charging a parking fee separate from the room charge. I arrived late in the evening and left early the next morning. I was charged $25 for a parking fee. $12 plus tax for the night and $12 plus tax for the next morning. This is unacceptable. Will not stay in this hotel again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 18, 2023
Hello, our apologies. We have been charging for parking for several years now as most all hotels around this area of town do. We understand how frustrating this can be and will share this feedback with our ownership team.

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. The hotel personnel were very polite, friendly and helpful. The only problem I had with the stay was the $12 charge for the parking of my car. I was not aware that there would be a fee for parking at the hotel, and to be honest, I don't understand the charge of the parking fee.
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Thank you for the review. We understand for the parking fee. We do have it posted on all platforms.

4/10 Poor

Todd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't think I'll ever stay here again. I know based upon location I'm limited but this place is nasty! Carpet is stained, it looks like someone threw up on parts of the hallways and or just dropped food on wall. I don't think anything has been updated in 20 years if not longer. They charge for $25 for parking and half of the parking lot is gravel that hasn't been repaired forever. Thank goodness no one else is with me as I'd be embarrassed if this were my pick!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you for letting us know about your recent stay. I did check to confirm on your stay and we did only charge 12 for parking, as it is still a surprise for some, this market being by airport, all hotels do charge for parking. Our parking lot is also all paved so we will take a look to see if some rocks got pushed along the lot to make sure it is cleaned up. I am very sorry your stay did not go well. We have addressed the cleanliness issues with the hallways and will make sure this is not an issue moving forward.

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you!

8/10 Good

Terri

Response from Manager on Feb 14, 2024
Thank you!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you!

2/10 Terrible

ANDREW, Grand Junction

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
So sorry we could not do more to earn a better score. I hope we get another chance to serve you and give you a great stay next time.

6/10 Okay

Janielle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
We are sorry we did not do more to earn a 5. We will work harder to ensure we give better service and give a better stay. We hope to see you again soon to get an opportunity to show you a great stay.

10/10 Excellent

Justin

Travelled with family
Liked: Amenities
Very nice young woman at the front desk
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Thank you very much!

10/10 Excellent

Cody

Stayed 1 night in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 5, 2023
Thanks!

4/10 Poor

Ericka

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
For the pricing I would expect better amenities. No free hotel breakfast, parking at $12/day, and not having coffee/ tea available all day (or at least it wasn’t filled the majority of the time I checked) is poor quality when it comes to the smaller things that make a stay enjoyable.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for the review of your recent stay. I do apologize for not meeting your expectations. We have shared these comments with the team.

4/10 Poor

Derek

Travelled with family
Disliked: Staff & service
Overpriced and underfed performing
Coffee stations were not well stocked. All 4 were always either out of coffee and/or out of cups. Staff was slow to respond. Paying additional fees for parking at a hotel on I-70 is horrible and completely out of touch for who uses this hotel. This alone is cause to not come back again and to recommend others not come here. Overall too expensive for what you get.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Our deepest apologies on not meeting or exceeding your expectations while with us. We will take these comments and work to do much better for all of our valued guests, such as yourself.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Thanks!

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best part of this hotel. The rooms are large, a little dated though. Still, it is a great place to stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Thank you!

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Thank you.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Great location, great staff , great cookies. What else can you ask for!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Thank you, so much!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Thanks!

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in Sep 2023
Response from Manager on Oct 24, 2023
Thank you!

10/10 Excellent

Loretta, Colleyville

Travelled with partner
Liked: Amenities
Like having a bar and restaurant attached so we can relax and not drive anywhere after a long day of driving. Pleasant staff and decent food.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Thank you!

8/10 Good

Marci

Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice. I was a little disappointed with the towels and rollaway bed that stayed in the hallway for more than 24 hours.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Thank you for the review. We apologize for the items being left in the hallway; we will address this. See you next time!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you!

6/10 Okay

peter, providence

Liked: Cleanliness, staff & service
The food was not very good. Dinner or breakfast. Had a hamburger that had no seasoning and the breakfast buffet had no food available when I arrived, had to tell the staff it was empty. What was there as far as hot items was not very good.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
I am so sorry about this experience you had within our restaurant. I appreciate the feedback and we will take this to do much better.

8/10 Good

Donald

Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Thanks!

8/10 Good

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Netflix sign on was a nightmare
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Thank you, so sorry about the sign in issues within Netflix.