Ratings based on 391 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
67% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by Tina from Canada

It needs some renovation. The carpets are worn

Posted 15-Apr-2014
Pros: The pleasant staff
Cons: New carpets and a paint job.
Location: We were involved with a hockey tournament and we were very close to the venue. We did have a bit of a drive to the shopping mall.
Overall, the experience was good. The staff were all very accommodating.
3 out of 5
for Everyone
by A verified traveller

Weekend Shopping Trip

Posted 14-Apr-2014
Remote control on TV did not work. No hot water for shower. Hallway light shining into room and curtains were sheer. Hallways were messy with someone's litter (possibly kids and candy wrappers) Ran out of food at the continental breakfast. When tables were being wiped the staff used very strong cleaner - scent was just overbearing during breakfast.
1 out of 5
by A verified traveller from Canadian

Not the place to stay

Posted 12-Apr-2014
Pros: Nothing
Cons: Staff, cleanliness, service, breakfast, room condition, BREAKFAST (old fruit, ran out)
Location: Far from shopping and other areas of grand forks.
Horrible, dirty and poor pool condition/breakfast. The worst hotel I have ever stayed in.
2 out of 5
by Disappointed

We expected better.

Posted 11-Apr-2014
Kids had fun at the pool, but we ran into a lot of snags elsewhere. Our door was falling off the hinges, and only unlocked 1/4 of the time. No towels at pool, wifi doesn't work, breakfast food ran out 1/2 way through breakfast hours...
3 out of 5
by A verified traveller

Functional and convenient.

Posted 8-Apr-2014
Pros: Location
Cons: Cleaning of room during stay was ok.
Location: Visit my granddaughter.
Small bathroom and had to switch rooms due to room being very warm. Hotel staff was very good in getting us moved.
2 out of 5
by x from x

This hotel is in desperate need of renovations

Posted 7-Apr-2014
Pros: I won't be returning.
Cons: Clean up pool area, warmer water in pool NEEDED, actually staff the hotel. Aside from a lone desk person, there was no one there, calls to FD unanswer
The hotel looks nothing like the pictures, it is extremely outdated, smells old, the pool could be fantastic, if not for the water being cloudy and yellow like a toilet bowl. There was no staff to be seen anywhere, I would have traded my life to obtain a towel in the pool area. There was never towels anywhere, nor staff available to ask for any.
4 out of 5
for Everyone
by Teagor from Winnipeg, MB

Pretty good place

Posted 5-Apr-2014
The hotel staff were quite friendly and helpful in any areas asked. The hotel did not cost much and as such I can't really complain a lot. That said here are a few points we noticed: - There were a few stains on the bedsheets. Just replace them. - Room temperature seemed uncontrollable, and it remained cold in our room despite attempting to control the fan temperature. Either the system needs maintenance or we needed an adult, one of the two. - The shower had no curtain. We probably could have gotten one, but there should have been one in the first place. - The hot tub in the evening was great, hot and working well; the next morning it was literally cold.... again probably something that was fixed within a couple hours, but a detriment to our trip none-the-less because we were only there one night. To summarize, I can't really complain too much about the above points as we were there one night only and the hotel cost was cheap. We also failed to mention these points to the staff in order for them to provide some corrective action. I would still recommend this hotel to a friend.
2 out of 5
by A verified traveller

A hotel in desperate need of repair!

Posted 5-Apr-2014
Pros: Not much really.....
Cons: Complete reno to be done!
Stayed here for 2 nights - thankfully didn't have much time in our room.....mold around windows and smelled of stale smoke - assuming it was a previous smoking room. Staff were friendly. This hotel desperately needs an over-haul.
2 out of 5
by Kevin from Minot, N.D.

Nothing worked, cost to much

Posted 24-Mar-2014
Pros: Outside doors and the bed
Cons: To much !
Location: Good cafe across the street
Hotel had no internet, got locked out of the room 3 times, vents and exhaust fan were full of dust, they had no coffee after 10am, no towels in the pool, the roof leaked and theres mold on the skywindows. I was not sure if there fixing anything or tearing it down!
4 out of 5
for Everyone
by A verified traveller

Close to shopping

Posted 25-Feb-2014
Everything was great but internet service very poor