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Travelodge Flagstaff - NAU Conference Center – Avis

2 out of 5
Travelodge Flagstaff - NAU Conference Center
990 W Route 66, Flagstaff, AZ

Avis

6,2
Note de 10 – Excellent, d’après 109 avis sur 1000." "
Note de 8 – Bien, d’après 270 avis sur 1000." "
Note de 6 – Acceptable, d’après 318 avis sur 1000." "
Note de 4 – Médiocre, d’après 170 avis sur 1000." "
Note de 2 – Terrible, d’après 133 avis sur 1000." "

6,8/10

Propreté

6,0/10

Service et personnel

6,0/10

État et installations de l’hébergement

Avis

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon et pas cher, mais ne pas compter sure déjeuner
Passez tout droit au déjeuner, c'est juste du pain à avec de la confiture de raisin (?) Et des muffins pas mangeables. Le reste c'est très bien.
Manager a répondu le 31 mai 2017
I am sorry for the inconvenience. Request is checked on the breakfast offerings, I assure you that our key people will address this matter accordingly. Kind regards.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel un peu vieillot mais tout à fait convenable
Séjour sans problème

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Séjour satisfaisant.
Nous avons bien dormi dans cette assez grande chambre.

8/10 – Bien

Christophe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
une bonne adresse à Flagstaff
Très bonne adresse excepté un accueil un peu froid et impersonnel. Possibe que nous ayons réveillé la dame avec un check in à 22 heures mais un sourire n'aurait rien gâché. Bien placé même si proche de la ligne de chemin de fer...

6/10 – Acceptable

Voyageur vérifié

Points faibles : Confort de la chambre
General Manager a répondu le 7 déc. 2016
Dear Guest, We appreciate you taking the time to share this rating of our hotel. We hope to be of service to you again soon.

8/10 – Bien

Veronique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon séjour dans ce motel malgré le passage du train à côté. Couverture trop fine pour dormir.

8/10 – Bien

didier, saint-pierre

Points forts : Propreté, service et personnel et confort de la chambre.
Hôtel acceuillant et propre.
Bien bon rapport qualité prix. Hôtel à vonseiller
Guest Relations Manager a répondu le 28 sept. 2016
Didier, Nous sommes heureux de vous entendre et vous remercions pour écrire cette critique. Nous espérons que vous revenir pour un autre séjour agréable la prochaine fois que vous revenez à la région.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Très bien pour une nuit
Un accueil pas très agréable mais une chambre propre et calme pour faire une halte d une nuit. Petit dejeuner correct et wifi.
General Manager a répondu le 28 sept. 2016
Dear Guest, Nous sommes heureux de vous entendre et d'apprendre que vous avez apprécié votre séjour d'une nuit rapide et le Wi-Fi et le petit-déjeuner adapter à vos normes. Nous sommes désolés que vous chambre était pas à votre préférence, bien que cela ne satisfait distraire de votre séjour. S'il vous plaît venez avec nous.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon emplacement à coté route 66 pas de bruit
Pas de bruits de trains, petit déjeuner simple, assez propre, très bien placé
Guest Relations Manager a répondu le 6 janv. 2017
Cher invité, Nous espérons néanmoins que cela vous aidera dans vos recherches. Original en anglais Language Weaver Notez cette traduction: Merci pour votre évaluation Mauvaise Bonne Nous espérons néanmoins que cela vous aidera dans vos recherches. Original en anglais Language Weaver Notez cette traduction: Merci pour votre évaluation Mauvaise Bonne

10/10 – Excellent

HELENE, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super endroit pour visiter Grand Canyon/Sedona/Route 66. Petit déjeuner sous forme de buffet varié et consistant avec des gaufres

8/10 – Bien

Sebastien, Laval

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
C'est la chambre qui compte!
Malgré l'apparence extérieure du motel qui semble désuet, le chambres sont très belles et très propres. Le propriétaire n'est pas très jasant et vous envoie chercher votre glace dans l'hôtel voisin. Nous avons trouvé ça un peu louche, mais n'avons pas eu de problème. Le déjeuner continental et très bien et commence tôt le matin. C'est utile car nous visitions le Grand Canyon, qui est à 1h30 de route du motel.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
chambre grande et propre, rien a dire pour le prix

6/10 – Acceptable

Jean-Pierre

Points forts : Propreté
Points faibles : Service et personnel
We stayed there for three nights and it's located not far too Grand Canyon, to Sedona and Meteor Crater too. You have many fast food and restaurants in the area. Employees are not really polite but do their job. At night, you can hear the train passing cause there is a railroad just close behind the motel.

8/10 – Bien

sylvie, FREJUS

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
correct pour une étape au Grand Canyon
Bon rapport qualité prix. On entend le train comme partout dans Flagstaff.

8/10 – Bien

xavier, Nord

Points forts : Propreté, service et personnel et confort de la chambre.
Bien pour une nuit en transit
Très serviable et bien placė pour le Grand Canyon

8/10 – Bien

Mario, Bryce Canyon

Points forts : Propreté
Points faibles : Service et personnel
Acceptable pour le prix
L'acceuil au bureau pas très challeureux et peu bavard. Notre chambre bien et propre. Seulement une chaise. Assez bien situé.
Manager a répondu le 10 janv. 2015
Hello Mr. Mario, Thank you for sharing your experience during your stay with us. We appreciate your thoughts about the quality of customer service you received, I will accelerate your feedback for evaluation as well as to tap our team the importance of an inviting ambiance to welcome our guests. I assure you that your review will not go unnoticed. Thank you very much for choosing to stay with us. Bonjour M. Mario, Merci de partager votre expérience pendant votre séjour avec nous. Nous apprécions vos pensées au sujet de la qualité de service à la clientèle que vous avez reçu, je vais accélérer vos commentaires pour l'évaluation ainsi que de puiser notre équipe l'importance d'une ambiance chaleureuse bienvenue à nos invités. Je vous assure que votre avis ne passera pas inaperçu. Merci beaucoup pour votre choix de rester avec nous.

10/10 – Excellent

véronique, France

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
parfait
Rien à redire, accueil sympa, chambre ultra correcte et petit déjeuner avec ce qu'il faut
Manager a répondu le 3 janv. 2015
Hello Miss Veronique, Thank you so much for rating your stay with us so wonderfully. Thank you for letting us know that we have accomplished our tasks. On behalf of our entire staff, I thank you for your business and we hope to see you again when your travels bring you back to the area! Bonjour Mlle Véronique, Merci beaucoup pour coter votre séjour avec nous si merveilleusement. Merci de nous faire savoir que nous avons accompli nos tâches. Au nom de toute notre équipe, je vous remercie de votre entreprise et nous espérons vous revoir lors de vos voyages, vous ramener à la région!

2/10 – Terrible

Flavia, VALENCIENNES FRANCE

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hôtellier très déplaisant,
j'ai réservé des chambres pour 5 personnes, alors qu'il n'y en a pas, l'hotellier m'a dit que si je n'étais pas contente il fallait voir avec expédia; l'hotel est bruyant, limite au niveau accueil, confort et petit déjeuner. Prestation hôtellière très decevante; à décommander, par contre l'hôtel days inn juste à côté est remarquable;
familyinn a répondu le 21 févr. 2015
I regret to read that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. We appreciate the time you've taken to give us your thoughtful review. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. This issue is being addressed with our staff and management. Thank you for sharing your experience so that we can benefit from your perspective of our hospitality and services.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, confort de la chambre
Manager a répondu le 14 juin 2014
Thank you for taking the time to leave a rating of your experience at our hotel. We use ratings and comments as reference in monitoring the quality of accommodation we provided our guests as well as to identify the areas we need to implement further improvements. I hope you visit us again soon and allow us to offer you better service.

8/10 – Bien

plume08, Ardennes, France

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon rapport qualité/prix
Une nuit calme et reposante, très bon lit et petit déjeuner complet pour un hôtel de ce standing.
Manager a répondu le 14 juin 2014
Je suis très reconnaissant pour la chance de vous offrir un hébergement dans notre hôtel lors de votre Voyage récente. S'il vous plaît sachez que votre rétroaction positive apporte du plaisir à notre équipe que nous apprécions votre entreprise. Je me réjouis de votre prochaine visite bientôt.

2/10 – Terrible

Joe, Boston, MA

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Poor hotel service.
This stands out as one of the worst experience I have had staying at a hotel. The initial check-in took more than half an hour with an extremely rude and aggressive receptionist who refused to provide a foldout bed even though it was clearly stated on my reservation. The room was dirty and smelly. The breakfast next morning consisted of little more than dried toasts and reheated potatoes and eggs which I decided not to eat as it appeared stale. Thankfully I was only staring for one night.
Séjour de 1 nuit en mai 2017
Manager a répondu le 5 sept. 2017
Thank you for your review. We do our best to provide you a pleasant stay though this is not the impression we left you with. Please do call the attention of our team for your concerns on your next visit. We will do our best to make your next stay a better experience.

2/10 – Terrible

CRB, PHOENIX, AZ

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Late Check-In
I scheduled the rooms, 2 rooms total, for my employees as they would be working in the area over the weekend. We were told that they had to be checked in by 11:00 PM. Unfortunately, they were stuck in traffic as it was a Friday night and a 2 hour drive to the hotel. We contacted the hotel while in traffic stating that we might be late due to the traffic. The person answering the phone assured us that it would not be a problem and to just call the same number upon arrival and she would check them in. With that being said, they actually arrived before the 11:00 deadline, however, the door was locked so they called the previous number for 30 minutes with no answer. Needless to say, they had to go find other rooms, as I had reserved 2, for the first night's stay. My foreman went to the hotel the next morning and explained everything that went on and they refused to issue a refund. As previously stated, the rooms were for 2 nights so my employees stayed the second night as it was too late to cancel without being charged. We didn't want to throw more money away at this point. However, we explained to them that we would not be reserving any more rooms, which we needed for the 3 following weekends.
Séjour de 2 nuits en juillet 2017
Manager a répondu le 29 août 2017
We welcome candid feedback from our guests. I would like to apologize for the setback that you experienced during your stay with us. Your comments will be forwarded to our management in order to address it accordingly. I hope that you will consider staying with us again and accord us an opportunity to serve you better.

2/10 – Terrible

Charles, Missouri

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not clean and bad customer service
Hotel does not look at it appeared on the ad. Dirty and the front desk is rude
Séjour de 1 nuit en août 2017
Manager a répondu le 29 août 2017
I am sorry to hear that you were disappointed with the condition of clean and the services from our staff on duty, we’ll work hard to fix the issue you experienced. Thanks for sharing your assessment.

4/10 – Médiocre

Michelle

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
something a little off
While renovated as described, hotel was not good, lights were broken in room; dirty sheets on bed; and poor breakfast options of dry cereal, broken apple juice dispenser, broken pancake machine.
Séjour de 1 nuit en août 2017
Manager a répondu le 28 août 2017
I sincerely apologize for the discomfort you experienced following your stay with us due to the problem with the lights in the room, breakfast not very appetizing for you and your detailed assessment. I escalated your feedback for management's reference and evaluation, we’ll work hard to fix the issue you experienced. Thanks for sharing your thoughts.

6/10 – Acceptable

Voyageur vérifié

Points forts : Confort de la chambre
Points faibles : Service et personnel
It has many trick to order tickets from expedia.ca. after pay the fee from website, surcharge is required from on site registration, and it will cause expense increased.
Séjour de 1 nuit en août 2017
Manager a répondu le 26 août 2017
We want you to know that we take your comments to heart and that we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel. We are always looking for ways to improve upon the guest experience and we hope you will return so you will experience our improved services and quality of accommodation.

8/10 – Bien

Ariel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ok, but could be better :)
Other than the breakfast situation, and no shower or coffee for the coffee pot in my room, the room was actually pretty nice and basic. Good for a weekend's stay :-)
Séjour de 1 nuit en août 2017

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bad condition
Bathroom floors were sticky. Bathroom door had a one inch square cut into it. Toilet seat was broken and pinched my behind.
Séjour de 1 nuit en août 2017

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel
clerk beware of
office clerk smelled of alcohol. he put wrong name on my receipt. when i confronted him about it he was agitated .i noticed that he was not friendly to the person before me this made me uncomfortable . I wanted leave and find another hotel but this was paid for .room was clean comfortable..but was again uncomfortable..with this clerk standing out side of office glaring at us..
Séjour de 1 nuit en juillet 2017

4/10 – Médiocre

Jeffrey

Points forts : Confort de la chambre
Points faibles : Propreté, service et personnel
Try somewhere else.
I was annoyed by owner/manager. When searching for rooms in Flagstaff I was looking for places that slept 5. This Travelodge popped up. When I checked in she charged me $11 for having an extra person. Hotels.com said it was supposed to sleep 4. So not only did my son have to sleep on the floor that night, I had to pay $10 more...I mean $11...she typed in the $11 instead of $10 but was too lazy to re-run my credit card. I had just driven 7.5 hrs, so I just wanted to go to sleep.
Séjour de 1 nuit en juillet 2017
Guest Relations Manager a répondu le 11 août 2017
I am truly disheartened learning that your recent stay with us was not a complete satisfying experience due to issue with the charges to your booking. We will verify your stay with us, rest assured that our key people will address your review accordingly. Warm regards.

4/10 – Médiocre

cora, SLC, UT

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Dark rooms, unhelpful staff, disappointing
We checked in late with our 3 kids after a day of traveling. Our room had threadbare sheets and towels and carpet tacks sticking out of the carpet (not so good for bare feet!). I called the front desk less than an hour after checking in to see if I could cancel our remaining reservation. The guy at the front desk told me he needed to talk to someone, set the phone on the counter (without muting it), and proceeded to check someone else in/talk to others for about 10 minutes before getting back on the phone with me. I was handed off to another person who told me I couldn't cancel my 2nd night (because it was less than 24 hours notice), but I could cancel my 3rd night. I understood the policy and was still willing to pay the second night, but told her we'd be checking out the next morning. She told me I would need to finish my cancellation at check-out. The next morning, we packed our things and went to the front desk to check out. She told me because I booked through Expedia, I would need to contact them directly to cancel my reservation for the third night. I called Expedia, who then called the front desk at Travelodge. The Expedia agent then said, "I just spoke with the front desk. She said she already told you she would refund you for the 3rd night and that it was already taken care of." This, of course, is NOT what I was told by the front desk. I was frustrated that I had to wait around and was told different information by the employees at Travelodge.
Séjour de 3 nuits en juillet 2017
Manager a répondu le 11 août 2017
We are very sorry for the inconvenience we ahve caused to you upon staying in our hotel. We will be working hard on the claim that you mentioned and make sure that a corrective actions are to be done. Your satisfaction is very important to us and we will do our best to further improve the quality of our services. We hope you return to show you how we grow and evolve through addressing valuable feedback like yours.

4/10 – Médiocre

Rosa

Points faibles : Service et personnel
Séjour de 1 nuit en juillet 2017

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice hotel. We got upgraded to a king because we had kids, which was nice. But we got charged an extra $10 for being over 4 people in a room. The receptionist said that kids are counted towards the 4, so because there was 3 adults and 2 kids, we had to pay the extra person. This was the only Travelodge that told me that as I stay at Travelodge often and never had a problem with being over 4 people because of kids.
Séjour de 1 nuit en juillet 2017
Manager a répondu le 7 août 2017
Thank you for reviewing your stay with us here at Travelodge Conference Center. Your concern on the extra charges will be escalated, I assure you that our hotel administrator will evaluate your concerns and address accordingly. We look forward to serving you again soon. Kind regards.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Room was dirty and service poor
Séjour de 1 nuit en juillet 2017

2/10 – Terrible

Robin

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2017

8/10 – Bien

J, poland

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel for a trip
Good botel in good localization. Recomended for family
Séjour de 2 nuits en juillet 2017
Manager a répondu le 4 août 2017
It was an absolute pleasure knowing that we were able to suffice your accommodation needs following your recent visit here at our hotel. Please contact us prior to your next stay and we will ensure you are allocated another fine comfortable accommodation. We look forward to welcome you back in the near future.

6/10 – Acceptable

Terina

Séjour de 1 nuit en juillet 2017

8/10 – Bien

Jen, SLC, UT

Points forts : Service et personnel, confort de la chambre
Older Hotel, but great Service!
Older, remodeled hotel. Wish the breakfast had other options besides carbs, as I have celiac disease. But the service really was great!
Séjour de 4 nuits en juillet 2017
Manager a répondu le 4 août 2017
Your feedback and comment of our breakfast is appreciated. Our team work very hard to be able to suffice our guests’ accommodation needs. We will work hard to further improve our services to serve you better. Kind regards.

4/10 – Médiocre

mike, phx

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
weekend stay
well how do i start? for starters the tv is weird, can not turn on or off at remote and no sound control also. frig was at max and not cooling, the office said all rooms like that. at check in, was not given any info about the hotel like wifi connection or breakfast time. but the one highlight was the room size was great with a bed and sofa with a divider wall. ac had to be turned up higher than normal to get any air over the wall which was almost maxed out. location was great, close by everything.
Séjour de 2 nuits en juillet 2017

4/10 – Médiocre

Eric

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Rating should be 1 or 2 stars max.
Room was clean. Breakfast was stale bread for toast and bagels the 1st day and Fruitloops added to it the 2nd day. Desk Clerk was not very friendly. 1st day the maintenance ran the blower on the 2nd floor in the morning waking us up. 2nd day they booked construction workers on the 2nd floor. All their heavy machinery they brought up with them they had to lug down early in the morning once again waking us up.
Séjour de 2 nuits en juillet 2017

2/10 – Terrible

Andres

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst, gross hotel ever!
This hotel is Nasty. From the moment I walked into the lobby until I discovered the mattress underneath the sheets stained of blood or other body fluids, either way disgusting. We picked this hotel because on the pictures it seemed decent, but it was pricy and disgusting.
Séjour de 1 nuit en juillet 2017

6/10 – Acceptable

Voyageur vérifié

Points forts : Confort de la chambre
Séjour de 1 nuit en juillet 2017

6/10 – Acceptable

Thomas

Points faibles : État et installations de l’hébergement
Only a fair property
2 lamps in room broken. Hole in bathroom wall with noise coming through it.
Séjour de 1 nuit en juillet 2017

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement
Not pleased
Requested roll away bed in advance but upon arrival was informed there was none available. Was not pleased with the location and did not feel safe to stay there. Sketchy vehicles and people. Tried to cancel the reservation and they would not refund my money. Spent an hour on the phone with 2 different Hotels.com agents who also refused to refund my money. I got another hotel room down the road...needless to say, not pleased with the Travelodge or Hotels.com.
Séjour de 1 nuit en juillet 2017

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Never stay there
We did not stay overnight. We arrived with our 4 month old baby and had hotel guests loitering outside making inappropriate comments and whistling at me. As a woman I felt completely unsafe and did not want to stay there with my son.
Séjour de 1 nuit en juillet 2017

6/10 – Acceptable

Sandra

Points faibles : Propreté
very quiet as a long way from everything
Shower head had only 4 working water jets and bathroom very small. Not at all close to old town.
Séjour de 1 nuit en juillet 2017

6/10 – Acceptable

Robert, Rancho Cucamonga, CA

Points forts : Propreté
Ok hotel if you are on a budget.
Not the most pleasant hotel to stay at. We were a group of four that spent the weekend in Flagstaff doing some hiking and sightseeing, so we only really needed the hotel so we could sleep and shower. Well, we had requested some extra towels and the lady at the front desk said she would drop off only one, and she never did. The AC in the room was blowing out somewhat cool air, but it was still hot throughout the night. It wasn't terrible, but I will definitely not stay there again when I go back.
Séjour de 1 nuit en juillet 2017
Manager a répondu le 28 juill. 2017
We appreciate your feedback, we use our guests' reviews to help us identify aspects we need to improve to offer our guests better services and fine value experience at our hotel. Whilst this is not the feedback we strive for, please know that your review will not go unnoticed. Thank you for taking the time to complete your feedback of our hotel.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2017

6/10 – Acceptable

Voyageur vérifié

Séjour de 2 nuits en juillet 2017

4/10 – Médiocre

Richard

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
So-so motel
Trouble with the TV but desk clerk eventually got it working. Floor lamp did not work, iron but no ironing board, coffee maker but no cups, no plastic cups for water. Not a great experience. It was clean and comfortable but I will not stay here again. I am now worrying about the motels I have reserved for the end of the month in Utah. Do you people ever inspect the hotels your advertise?
Séjour de 2 nuits en juillet 2017

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nail clippers in night stand
The hotel is dilapidated and unclean. The doors did. It close to bathroom. Left one day early to get home to a clean bed
Séjour de 2 nuits en juillet 2017
Manager a répondu le 21 juill. 2017
It is through your comments that we will be able to address housekeeping issues more effectively.We hope you will give us a chance and still choose to stay with us to show you how we improved.