Note fondée sur 770 évaluations vérifiées
3,9 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié de Madisonville
Publié le 15 avr. 2024
Needs work, staff is very friendly
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly. We apologize for any shortcomings in your experience and will take your comments into consideration as we strive to improve. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 15 avr. 2024
The pool was horrendous. There was no was anyone would go in that water. Very disappointed in the exterior of the property
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the pool and the exterior of our property. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 10 avr. 2024
There were bugs all over the room. Trash and gum stuck to the floor. And a dirty/used coffee cup in the stack of cups in our room.
Do not stay here. It was not pleasant whatsoever.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are deeply sorry to hear about your disappointing experience during your stay. Your feedback is alarming and completely unacceptable. We are taking immediate action to address the cleanliness issues you encountered with our housekeeping team to ensure this does not happen again. We understand your decision not to return and apologize for any inconvenience caused. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to contact us directly.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 9 avr. 2024
Ok place
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback on Expedia. We're glad to hear that you found our hotel to be satisfactory overall. If there are any specific areas where you feel we can improve or if you have any suggestions for us, please don't hesitate to let us know. Your input is valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 9 avr. 2024
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to rate your experience on Expedia. We appreciate your feedback and are pleased to see that you had a positive stay with us. If you have any specific comments or suggestions for us, we would love to hear them. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 19 mars 2024
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that you were satisfied with your visit. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 19 mars 2024
Staff was friendly but our A/C unit didn’t work and one of the beds didn’t have sheets.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the malfunctioning A/C unit and missing sheets on one of the beds. Please rest assured that we will address these issues with our team to ensure they are promptly resolved. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 18 mars 2024
This was one of the best hotels I stayed at. The staff member was very nice and helpful.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your outstanding review and perfect rating! We're thrilled to hear that your stay with us was one of the best hotel experiences you've had. It's wonderful to know that our staff member was able to provide you with excellent service and assistance during your stay. Your kind words are greatly appreciated, and we can't wait to welcome you back for another memorable stay in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 17 mars 2024
Room was excellent.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you found your room to be excellent during your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 14 mars 2024
I had a nice room and the price was right. Looked to have been recently remodeled, was very clean and the desk agent was helpful and friendle.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you had a nice room at a great price. It's wonderful to know that you found our hotel to be recently remodeled, very clean, and that our desk agent was helpful and friendly. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
