Couples treatment rooms, sauna, spa tub, steam room, body treatments

Reviews of Melia Sierra Nevada

4 out of 5
Melia Sierra Nevada
Pradollano S N, Sierra Nevada, Monachil, Granada

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 211 reviews" "
Rating 8 - Good. 103 out of 211 reviews" "
Rating 6 - Okay. 24 out of 211 reviews" "
Rating 4 - Poor. 4 out of 211 reviews" "
Rating 2 - Terrible. 6 out of 211 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Carl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facilities
This hotel is in a great location for skiing. It has great facilities and serves a great breakfast. The only downside was the bedroom was a bit dated, which would have been fine, but the online photos are misleading.
Stayed 4 nights in Feb 2023

8/10 Good

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel, nice location

2/10 Terrible

Matt

Stayed 1 night in Dec 2022

6/10 Okay

Niall

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Uncomfortable Stay at Hotel Melia Sierra Nevada
Food overall was very good. This was the best element of the hotel. The wait staff and cleaners were very good, friendly and helpful. Male supervisors in restaurant only moderately friendly, this is my second time there and they haven't changed. Reception staff ok, not particularly friendly. When I was checking out they didn't even ask me if I enjoyed my stay! Nobody at any stage asked could they help with anything which makes me think they have become too comfortable and need a serious staff refresh. Obviously a great location to the slopes. Worst part was I had booked a family room. This was my choice, however I did explain that it would be myself and 3 children aged 20, 19 and 17 and that they were tall people. I was told the room would be adequate. This was not correct. They converted a couch into bunkbeds which were not particularly comfortable, not for adults. The room is the same size as a room for 2. I asked did they have second room. I was informed on my first night March 1st they did not. It became very obvious that many rooms became available on the following nights ( Plastic stickers on doors) but we were never offered one even though I was willing to pay the difference. So we had an uncomfortable stay at the Hotel Melia which unfortunately took away from what should have been an excellent holiday and as I was not even asked how our stay was when checking out I was unable to give them this feedback.
Stayed 4 nights in Feb 2022

10/10 Excellent

Franciska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - breakfast choice was amazing, spa great, rooms lovely size, staff friendly, parking on site and location for the slopes perfect. Negatives - check-in process was about 30 mins and I’d checked in on-line. This may well have been due to extra precautions of our group and COVID ! Mask were an absolute must.
Stayed 5 nights in Feb 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel
Stayed 1 night in Jan 2020

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay
Always a great stay at this hotel. Convenient location and the kids love going to the kids club!!
Stayed 4 nights in Dec 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel with great location!
Stayed 1 night in Mar 2019
Response from Marisa Lopez on Mar 18, 2019
Dear Louise, Thank your for given us the highest puntuation and share your experience with us. We would like to welcome you again. Kind regards, Marisa López Guest Experience Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Kids
Wonderful place. Great for kids
Stayed 4 nights in Dec 2018
Response from Marisa Lopez on Jan 4, 2019
Dear Jose, It is really great to hear thar your experience at Meliá Sierra Nevada was so good. We hope we can get another opportinity to welcome you. Kind regards, Marisa López Guest Experience Manager

8/10 Good

KARL

Liked: Cleanliness, staff & service
Good but not great
We went to take my kids skiing two days. The staff were wonderful. The location is great and kids club great but mattress and pillows very uncomfortable and breakfast choice lower than average for SPAIN and Sierra Nevada
Stayed 1 night in Dec 2018
Response from Marisa Lopez on Jan 4, 2019
Dear Karl, First of all we would like to thank you for all your time used to share with us your experience. As a team, we feel very proud to hear that our staff was so wonderful with you. Second of all, we already take note of your suggestions about the mattress and pillows, and we will talk with the departments. We hope to see you soon in our hotel. Kind regards, Marisa Lopez Guest Experience Manager

6/10 Okay

AGL, Seville

Liked: Cleanliness, staff & service, room comfort
TV not working on Friday night and elevators not working on Saturday
Stayed 2 nights in Dec 2018
Response from Marisa Lopez on Dec 12, 2018
Dear AGL, First of all we would like to thank you for share with us your experience. We are deeply sory to hear that your experience was not pleasent as we would like. We hope to see you soon. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a week over February half term the hotel is great, very central with great facilities. It does get quite noises especially with unsupervised kids and teenages wondering around and screaming ruining the evening entertainment and making it hard to get to sleep.
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to ski slope
Spa, food & staff all great, need to be clear on mini bar said complimentary then charged on departure

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great Hotel, Dated Rooms
We stayed at the hotel in February for a long weekend skiing. The location of the hotel is amazing, perfect for the chair and cable cars. Overall the service was excellent: super check in staff, great bar & restaurant staff and check out was seamless (including a curtesy room so we could shower post skiing). The reception, bar, games room were all excellent and the Wellness Spa was very very good (although the surcharge for swimming cap and flip flops was annoying). The reason for the low score is the rooms – they were more akin to a 2 star than a 4 star. The rooms are very dated and very tired (but they are kept really clean) and the quality of the pillows/sheets/mattresses was low. Would recommend this hotel for everything apart from the rooms.

2/10 Terrible

eva

Disliked: Cleanliness, staff & service, property conditions & facilities
unacceptable standart for the price.
Room and bathroom need to be renovate. Even the hairdryer was from the 80:s also the toilet wich leaked Can´t belive it´s a 4 star hotel. no bath-robes or shoes in the room. No service I asked for a bath- robe twice and they should bring it but nothing happened. Dinnerbuffe very low quality, breakfast excellent except the coffe wasen´t warm. Only the location was Worth the very expensive price

6/10 Okay

moulay

Liked: Cleanliness

8/10 Good

Warren, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, odd hours for Breakfast and Dinner
Used the Melia Sierra Nevada as a based for our ski trip. Great central location, near gondolas and amenities. The spa was a welcome treat after a hard day's skiing. Food was fine. The only downside was the peculiar eating times, break and dinner are both 8:00 to 10:30 (am for breakfast, pm for dinner). This is far too late if you want to hit the slopes early, and if you have young children. We were all falling through our trousers with hunger, where there was inevitably a queue for dinner at 8pm. Hotel please bring it forward an hour, and we will definite return!

10/10 Excellent

mary, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel. Breakfast superb, with staff who are so friendly. If I had any complaint it might be that there are no tv channels in English except news channels.

8/10 Good

les o.

Liked: Cleanliness, staff & service
Ski holidays 2016
Excellent. Breakfasts wonderfull. 4 points to improve. 1. Cooked breakfast,notably eggs and neans should be served warm/hot 2. No prices for mini bar drinks. 3. Why are swimming hats and flip flops mandatory? 4. Double bed would have been preferred. Will certainly recommend to friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service
I recently stated at the Melia as a surprise for my partner. I can not praise the hotel enough, the location and staff were amazing. The food and spa were also brilliant. I can not wait for our next visit!

4/10 Poor

Jose , London (U.K.)

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, quite near of the ski areas
Bad experience. To pay more than £600 for just one night and after having arrived to the Hotel about 7 pm, in a place like Sierra Nevada ski resort which almost no snow in that time due to high temperatures and many cancellations was previously made by other customers, it seems indecent! They have charged us what many people earn in Spain in a month. This was humiliating, showing great lack of considerations. In addition, it took me long time with the receptionists to confirm my booking. I am sorry but I can´t give good references to relatives or colleagues about this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for a sky trip
The location is excellent for a sky trip, very close to the lifts. It is a typical sky area hotel, not very new, but comfortable, expensive during the peek days.

2/10 Terrible

Jody, Alicante

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid terrible hotel
Went to Sierra Nevada twice this year and paid extra to be close to the slopes at the media. Terrible decision as the hotel was run down the staff were rude. The dining was good but this hotel is a 2/3* at best

8/10 Good

Sjb006

Liked: Cleanliness, staff & service
Nice ski trip
As per other reviews hotel location, breakfast and spa are great. What would be good is if they turned the temp down a few degrees as had to rearrange furniture to wedge open door and were woken in the middle of the night by the bar behind the hotel. The only other improvements i would recommend are mattress toppers on the beds, more Sunbeds in the spa and maybe a film channel in English on the TV (for tired nights after skiing). But despite this we did have a nice time and the staff in restaurant and bars very good

4/10 Poor

stephen, wales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor value
The main reason I don't rate this hotel very high is because it really is not good value for money. The rooms are ok, the breakfast is good but not 150+ euros worth. 40 euros per person for the evening buffet !!!!!! no way, I was expecting Dick Turpin to be the waiter. The other melia hotel just opposite is even worse value for money. Look elsewhere and save your money is my advice

10/10 Excellent

Nina, C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel - good location
Great hotel , rooms are quite small and no tea making facitities Restaurant and bar are gorgeous Games room is fab for kiddies

10/10 Excellent

NJ, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Perfect location
Loved our stay. Easy access to ski lifts. Great atmosphere. Kids loved kids club & pool. Good food. Friendly staff. Overall a great experience.

8/10 Good

Sven, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good 4 star hotel overall + great buffet selection
we had a busy day and late arrival at the hotel and were very pleased to learn that dinner was open until 10.30pm, great buffet with a huge variety and also plenty of healthy and fresh options. hotel is just around the corner from the sky lifts and we enjoyed the proximity as only had 1/2 for skiing next morning. breakfast was equally good buffet and we had few bad experiences with half board or breakfast at larger tourist hotels in spain... overall the room was comfortable and quiet and the hotel lift up to what we expected from it.

10/10 Excellent

James, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel has fantastic rooms, staff, food and leisure facilities. I could not fault it in any way. Also very close to the main ski lifts and main resort facilities.

10/10 Excellent

Des Whyte, Estepona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently located comfortable hotel
We really enjoyed our stay, staff were really friendly and quality of food ( especially breakfast ) excellent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Location
Great, shame there was no tea and coffee facilities in the room, but overall had great time here.

8/10 Good

Apls64, Moraira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Sierra Nevada
This hotel has the best overall faculties in the village as I have tried all the others over the years! The spa is more 5 star than 4, & the lounge areas are very comfortable an well attended by very professional staff. Only downfall is that there front desk staff do not have the local knowledge that you might expect when it comes to restaurants. Overall.... Very good.

8/10 Good

Charlie Leon

Liked: Cleanliness, staff & service, room comfort
Great Hotel!
Clean room, great service, BEST location ever and a excellent breakfast. If I would go back to Granada and wanted to stay in the city center, I would definitely stay here again!

10/10 Excellent

meadjrm2, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Sierra Nevada Skiing
Rooms spotless - two wide-ish single beds with an en suite bathroom (no extractor fan but this didn't seem to matter too much. Restaurant was buffet style - breakfast all you can eat with lots of different styles for E15 each. Dinner was also all you can eat buffet with lots of excellent food to choose from (E90 incl a 1/2 bot of wine for two - it would be cheaper if you pre-booked on check in). There is a bar and games room with pool and air hockey. The spa is very nice after a hard days skiing - the pool is more for paddling in than any serious swimming and fills up quickly when a few "stand in the pool and call it swimming" guests have arrived. Jaccuzzis, sauna and a steam room all very welcome. They insist you wear a latez cap and flip flops and sell you them for E7 if you don't have them. Very nice Kristian Kiel watches in reception at discounted prices (I have two now!). Staff very polite and attentive - all rather pleasant really. Very well located near the central square. We parked our car in the main car park on arrival but there is a car park under the hotel which would work better - don't drive into the main public car park on arrival but drive to the hotel and then the car park has its own entrance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for location
The hotel is in a fantastic location. The staff were amazingly helpful and the food was superb.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel situated in a pretty village
We enjoy our stay very much, easy access to everything. Excellent variety of food at breakfast and good quality restaurant.

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
perfect location for skiing
The ski lifts are a short walk from the hotel. Staff is kind and speak excellent English. They helped my friend arrange a taxi and he wasn't even staying at Melia! I once asked for a power adapter and it was brought to my room within minutes (for free). My only complaint is that my room lost power during one of the nights.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming hotel in a beautiful setting
nice stay,convenient location close to bus depot and lifts,excellent buffet breakfast and restaurant,loved yhi spa,the only complaint was the mattress conditions they need to turn it or change them,not comfortable at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nicola, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melia sierra Nevada
We thoroughly enjoyed our four days here. The staff were delightful, breakfasts great, spa facilities super when not full of children (it was half term)!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tips
The hotel room was too hot to sleep in. We turned the radiator off and opened the balcony door which meant the person sleeping next to the door was cold. It also meant we heard all of the loud noises from outside throughout the night. We agreed we would rather be too hot than too cold but it was quite challenging. The hotel bar and meals were as expensive as you would expect from a Melia. Don't expect to swim between 4 and 6 pm. Lots of families/kids.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel, brilliant service, pricey.
Although the common areas are slightly tired, the room was really clean and comfortable, especially the bed, can not fault it. The view was amazing, and the staff overly helpful and honestly trying their best. The bar on the second floor is very comfy and contemporary, although you may notice the add-ons from the tired 70's interior to make it what it is today. Great service and would return any day. Pricey, but it is due to its perfect location.