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Reviews of Hotel Boutique Reina Mora

2 out of 5
Hotel Boutique Reina Mora
Nueva de la Virgen n. 40, Granada, Granada

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 51 reviews" "
Rating 8 - Good. 19 out of 51 reviews" "
Rating 6 - Okay. 11 out of 51 reviews" "
Rating 4 - Poor. 5 out of 51 reviews" "
Rating 2 - Terrible. 5 out of 51 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given the top floor.. it was wonderful. The room is for 5 with two queen beds and one full. The only issue was the shower, it needed a curtain so the water does not wet the bathroom floor. Other than that the hotel was fabulous. great location only about 15min from everything.
Stayed 1 night in Oct 2019

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The staff was great. The room was a little small for the furniture. It had a full sized bed, but you could not walk around it to the closet. I had to sit on the bed to access the closet. The bathroom was a nice size. The immediate area near the entrance is just an alleyway, but it is a short walk to lots of things.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location and decent price. Staff was friendly and helpful. Rooms a little well-worn, but clean. Bed was not fantastic.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located small hotel
Hotel that ticked all of the boxes for us, well located, clean, nice breakfast - really helpful friendly staff - small room but it was just a base and this suited us as we were out for most of the day taking in the sights of Granada - stayed three nights which was enough for us to experience the main areas of the City
Stayed 2 nights in Oct 2017

6/10 Okay

Adriana

Liked: Cleanliness, property conditions & facilities
Good enough for 1 night
We spent one night at this hotel to visit the Alhambra. The location was very good...walking distance to the cathedral and most tourist areas. The room was clean and large enough for our family group. The roof was pretty low though.The air conditioning did not cool the whole room, making it uncomfortable at night. Breakfast was included, but they didn't mention it even though we said we were going out for breakfast.
Stayed 1 night in Jul 2017

6/10 Okay

Jukia, Buenos Aires

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The room was too small and with several things broken.
Stayed 2 nights in Jun 2017
Response from recepcion on Jun 29, 2017
You had chosen the lowest price, Standard room (economy room) it is very conbfortable, but if you need bigger room, for 10 euros more, your have superior room.

8/10 Good

Lisa, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for seeing the sights of Granada
The staff let us keep our luggage there as we arrived 3 hours before our room was ready.

8/10 Good

Inmaculada

Liked: Property conditions & facilities, room comfort

8/10 Good

Diane, Southwest, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint small hotel
We had the deluxe room. Bed was comfy and room very clean. Shower had good water pressure. Room was on first floor, window opened to pretty enclosed courtyard with flowers. No other guests could go into courtyard making our room very private. Walking distance to activities in the city. Located off the main road making it very quiet and peaceful. Staff were very friendly and helpful. Chose to eat breakfast on our own so can't comment on that. Would definitely recommend if you're looking for a small, simple hotel with lots of charm.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in an ideal location.
We had a great stay and the staff was really helpful. We found the location great with public transport very accessible to where ever we went. Top marks from us..

10/10 Excellent

Haseena A.

Liked: Cleanliness, staff & service, room comfort
Granada family trip
Welcoming Staff, centrally located hotel, good base to see all Granada highlights by foot.

6/10 Okay

P, Warszawa

Disliked: Property conditions & facilities, room comfort
Very small rooms but clean, breakfast wasn't too good (cheap products).Generally overpriced.

6/10 Okay

Prof., CA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tiny rooms, wonderful staff
This hotel has a great location if you are going to a meeting at the Granda Convention Center. The rooms are clean, the bathrooms are recently refurbished and nice, the cost is low, the staff are incredibly nice and helpful, the rates are low, and the breakfasts are good. However, the rooms are incredibly small with almost no space to walk around the bed (one of us had to stand on the bed while the other person walked around it), almost no place to store your stuff, and no desk or table for your computer work.

8/10 Good

Albert, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel near city center with nice staff
Reina Mora was a clean hotel near the city center that had a nice staff. The only downside was the fact that the front-desk was not 24 hours. However, this was not a major inconvenience.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Average not value for money
Difficult to find, no parking despite booking. Parking in area is hard to find. Hotel is clean but rooms were basic. TV had no remote, toilet seat was broken, breakfast was terrible. Some sliced melon and packet croissants and a kettle to make your tea/ coffee with. Not value for money at all. I had the the family room on the top floor and the ceiling was very low not recommended for anyone taller the 5.8 as you will more then likely bang your head. Also I booked this hotel as it showed a 20-30 min walking distance to Alhambra. It took 25 mins in a car and the walk would have easily been an hour. So not sure why expedia advertising incorrectly.

10/10 Excellent

Daire, Tampere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient place
Its an excellent place

10/10 Excellent

Hugh, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location
The owners were extremely pleasant and helpful. Drawbacks were the plumbing of other rooms could be heard distinctly, and slowness of the internet in the salon (but this is a minor point). Great location for the centre of Granada.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, excellent price, good location.
I got this room at a pretty good price so I wasn't sure if the quality would be up to scratch. I was pleasantly-surprised and had a great stay! Location-wise, it was just off Calle San Anton, in the main shopping area. It is handy for the Cathedral area, a 10 min walk to Plaza Nueva, 20 mins to the Alhambra if you are a good walker. Also close enough to Science Park and the Lorca museum in Huerte San Vincente. The room was tiny, but it was a single. Otherwise, comfortable and very clean. En suite bathroom fine. Excellent provision of complimentary Wifi. The breakfast is very basic - just bread with butter and jam. A selection of fruit is also available, and packet croissants and cakes, with basic tea/coffee/juices. But not unpleasant and for the price, good that it is included at all. Fine for me. Only thing is that they only have 6 places at the table, so might get a bit crowded at peak times! Overall, I think this hotel was a great find. Not fancy, but hits the spot and for the price, it is excellent. Lastly, the staff are very friendly and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Francis

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Arnodo, San José, Costa Rica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. Condición adecuada de la habitación.
Stayed 1 night in Sep 2019

6/10 Okay

patrick

Liked: Cleanliness, staff & service
Arrivée à l'hotel à 15h30. Nous voyons que celui-ci est fermé jusqu'à 17h. A 17h20, nous appelons le numéro affiché et on nous répond que quelqu'un arrive dans 5 mn. En fait une personne arrive à 17h35. C'est le seul problème, mais de taille.
Stayed 1 night in Aug 2019

4/10 Poor

Philippe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
chambre simple au prix d'une chambre double
Dès notre arrivée la lumière du plafond de la chambre ne fonctionnait pas. On nous a donné une autre chambre minuscule au dernier étage côté rue: 1 seule table de chevet, 20 cm entre l'autre côté du lit et le placard et autant entre le bout du lit et le meuble. La clim ne fonctionnait pas. on nous a dit qu'elle serait réparée le lendemain. A notre départ on nous a expliqué qu'elle n'avait pas été mise en service pendant les 3 nuits que nous avions passées (fin mai :30° dans la journée dehors). Quand nous nous sommes plaints de la taille de la chambre, le directeur nous a répondu que pour avoir 1 chambre plus grande nous aurions du réserver une chambre double supérieure et non 1 chambre double standard. En vérifiant les photos des chambres sur le site de l'hôtel, nous nous sommes rendu compte trop tard que nous avions dormi dans 1 chambre simple pour 1 personne et non dans 1 chambre double. La direction s'est comportée de façon malhonnête en nous faisant payer le prix d'une chambre double soit environ 45€ de plus que le prix réel d'1 chambre simple pour les 3 nuits. Je n'ai pas réussi, malgré plusieurs tentatives sur 2 ordinateurs différents, de vous faire parvenir 2 photos de la chambre pesant pourtant chacune moins de 100 ko. un message s'affiche systématiquement en jaune me proposant de télécharger de nouveau les photos.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
hotel normal sin mas
el colchon esta bastante antiguo y las sabanas tenian bolitas y necesitan ser cambiadas ya. y habia muchisimo polvo en la habitacion. la limpieza puede mejorar.
Stayed 1 night in Dec 2018

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Esta a 10 min andando del centro . Esta en una calle tranquila y silenciosa. Es para dormir y visitar la ciudad.
Stayed 3 nights in Oct 2018

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelados sin razón.
No puedo evaluar porque no pude hospedarme aquí. El día de la llegada, por la mañana, recibí un correo avisando que mi reserva estaba cancelada. Nos comunicamos al hotel y nos dijeron que habían tenido problemas con la tc de garantía. Supuestamente habían tratado de comunicarse para cambiar la tarjeta, lo que nunca sucedió. Lo extraño es que estuvimos viajando en España durante los 10 dias previos, llegando a hoteles en varias ciudades, todos garantizados con la misma tc y via hoteles.com y ninguno tuvo problema con la garantía. A fin de cuentas, nos ofrecieron recibirnos pero en una sola habitación, en lugar de las dos que necesitábamos. No aceptamos y tuvimos quw buscar de emergencia otro hotel. Tengan cuidado con su reserva en este hotel.
Stayed 2 nights in Sep 2018
Response from Jefe reservas on Oct 12, 2018
Estimado cliente,con mas de una semana de antelación comprobamos su tarjeta de crédito y el resultado es que no tiene fondo suficiente, le enviamos un mensaje (TRES VECES) comunicándoles que faciliten una tarjeta de crédito válida, y del caso contrario su reserva será cancelada. Efectivamente el mismo día nos llaman por teléfono por fin, claro su reserva fue cancelada y por ayudarles les ofrecimos lo que disponíamos en éste momento y ustedes no aceptaron nuestra propuesta. Les recomiendo que cuando usted hace una reserva, revise los mensajes que pueda recibir y también revise su correo electrónico, así de ésta manera evitará sorpresas y cancelaciones. Un saludo

4/10 Poor

Kinam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klein aber fein
Ich hatte ein schönes Zimmer mit tollem Bad - sehr sauber und total hilfsbereites Personal. Frühstück ist absolut ausreichend, würde es aber nicht unbedingt buchen, da es fussläufug andere gute Optionen gibt.
Stayed 5 nights in Jul 2017

6/10 Okay

Cyril

Liked: Cleanliness
Hôtel bien placé, propre mais petite chambre
Petit hôtel propre en centre ville proche des commerces et des visites.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Zimmer mit sehr guter Austattung
Überraschend schön eingerichtetes Zimmer mit sehr guter Austattung und angenehmer Wohlfühl-Atmosphäre. Gutes Frühstück, das man zusammen mit anderen Gästen an einem großen Tisch einnimmt. Sehr netter und zuvorkommender Service. Hat mehr als zwei Sterne verdient.

8/10 Good

Rosita

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraude total
Horrible. Fatal. Para olvidar. Una estafa. Una burla.

2/10 Terrible

Mohamed Taufik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me siento engañado y estafado. No merece ser denominado hotel. Es una verguenza. La habitación de matrimonio, al patio, es una aberración. El anuncio en Hoteles.com no se corresponde a la realidad. Un fraude.

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

frederic, Bayonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Idéalement situé, tres propre et tres bien tenu , hotel a recommander pour sa situation et l'accueil des propriétaires.

2/10 Terrible

Manuel, Estepona

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Los hoteles deberían ser para descansar
Muy ruidoso las tuberías parecen estar en la cabecera de la cama las paredes parecen de papel el sonido de todo se oye como en la propia habitación Fuimos para dormir y fue un tormento chino hasta altas horas de la madrugada Muy mala experiencia

2/10 Terrible

Martha, London

Disliked: Staff & service, room comfort
Fatal
No tenian nuestra reserva. La rececionista se puso a la defensiva y no nos ayudo. Tuvimis que irnos y buscar otro hotel.

8/10 Good

Jesus, Sevilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pequeño gran hotel
Muy recomendable, calidad precio inmejorable.

10/10 Excellent

Agustin, Murcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situado cerca del centro.
El personal de recepción muy agradable y la habitación silenciosa. Correcta la relación calidad/precio. Volveria a este hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Personal del hotel muy agradable
El hotel se encuentra en la parte antigua de la ciudad, en un edificio antiguo. Esta bien mantenido, limpio y decorado con gusto. Pero existe el inconveniente que carece de parking y es casi imposible encontrar un aparcamiento en la calle y los parking publicos valen 20 Euros al día.
Response from Director on Apr 18, 2015
Estimados clientes, gracias por dejar sus comentarios sobre nuestro hotel, pero siento decirle que estan confundidos, porque tenemos parking propio, y su precio es 13 € / día, hay que solicitar el parking directamente a nosotros.Gracias.

6/10 Okay

Chris, Toulon

Liked: Cleanliness, room comfort
Très bon accueil
Bon emplacement, à proximité du centre.Hôtel situé dans une petite rue, donc peu de luminosité ds notre chambre (petite) en rdc. connexion internet impossible durant notre séjour. (2 nuits). autrement très bon accueil...personnel très sympa.

4/10 Poor

Verified traveller

Disliked: Staff & service
no repetiría
Cuando llegamos no tenian constancia de la reserva y estuvimos esperando más de media hora para poder hacer el check in, muy poco resolutivos.Cisterna del baño rota.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicacion
La verdad que nos sorprendio para bien el hotel, la habitación resulto un poco pequeña pero acogedora, bastante limpia y sin mucho ruido. La cama un poco incomoda , nos alojamos 4 días y a partir del 2 dia nos levantábamos con la espalda un poco tocada , además de que el somier hacia mucho ruido.En líneas generales el hotel esta bien ubicado a tan solo 5 minutos andando de todo el meollo , tienes de todo cerca y la atención de los dueños fue estupenda, muy atentos y amables, recomiendo este hotel pero tampoco esperéis grandes lujos si escogéis la habitación normal.

6/10 Okay

Ludvigsen, Randers

Disliked: Property conditions & facilities, room comfort
Hobit værelse
Generelt ok. Et loftværelse med meget lavt til loftet. Værelset bestod af tv som ikke virkede. Et minikøleskab der ikke virkede og et værelse med mange myrer. Hotelbestyren kom forsent ca 20 min efter der skulle være åbent. men det er til at leve med. Ingen mulighed for at købe drikkevarer, snacks el.lign på hotellet. Vi blev ikke oplyst om det hvis der var mulighed. Det kniber med at de kan tale engelsk. Desværre gennerelt.

10/10 Excellent

Fran, Malaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico en todos los aspectos
Magnifico hotel, con una situación inmejorable en el centro de Granada, muy fácil de encontrar con el coche. Una limpieza total y la atención al cliente nos parecio muy buena, dándonos información detallada de lo mejor por ver. Cama muy comoda y muy buen servicio en todo, además de tener parking al lado, también el desayuno maravilloso.

10/10 Excellent

Franssou, Meyzieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel très accueillant
la personne de la reception parle le français et est d'excellents conseils concernant les circuits à faire dans de grenade et le moyen de s'y rendre. elle a également accepté de mettre nos valises en consigne jusqu'à notre départ le soir. les chambres sont belles avec une vaste salle de bain. l'hygiène est garantie par des emballages plastiques.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
像民宿
不太滿意

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Juanfran

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente
Muy bien situado, la entrada es un callejón, pero el Parquing está justo en frente. Muy limpio y coqueto el Hotel. El trato de los dueños excelente. Como si fueran amigos de siempre.

10/10 Excellent

Marilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmosissimo e muito confortável.
A estadia no Reina Mora foi excelente. O próprio dono do hotel atende na portaria e, portanto, o atendimento é o melhor que há: além de super simpático, oferece todas as dicas da cidade, o que fazer, reserva entradas para passeios, enfim, presta todo auxílio possível. O hotel é super charmoso, o quarto muito claro, com janela para um jardim. A cama tem até dossel! Limpeza nota 10. O café da manha é opcional, e bem razoável, em uma sala linda, colocado numa unica mesa grande. O preço foi o mais econômico desta viagem a Espanha (Madri e Barcelona), embora o hotel tenha sido o de melhor qualidade. A internet égratuita e muito rápida. Adorei o Reina Mora, e me hospedarei novamente la se voltar a Granada. Também recomendo fortemente.