Ratings based on 853 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Boutiique Feel

Posted 22-Mar-2015
Pros: Everything.
Cons: The roof top was closed due to maintenance. Too bad. May have enjoyed that a bit. Of course we were so busy might not really have had time to enjoy it
Location: Perfect location. Near everything.
Love the location of this hotel on the Gran Via as well as the boutique feel of this hotel. Love a boutique hotel better than large chain hotels. This one had it all. Comfort, location, style, service. The staff was very accomodating and the price was right. Not disappointing at all. Would definitely reserve at this hotel again...
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Mexico

Outstanding location for the price.

Posted 21-Mar-2015
Walking distance to the Prado Museum as well as dozens of food places and shopping. One block away from Metro Stations. So location is a big plus and it is also a very good hotel with very good installations and amenities. Breakfast is limited but high quality and staff is nicer than common for Europe.
5 out of 5
Recommended
for Families
by A verified travellerfrom Illinois

Very helpful staff

Posted 11-Mar-2015
The front desk was very helpful. They were able to communicate with me in English. They understood that my wife and I were very tired from the overnight flight from Chicago and went out of their way to get us a room and help us deal with some problems I was having with the set up of my wifi. They were knowledgable about the area and assisted us with dinner plans. I give them a thumbs up.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom hong Kong

Modern and good location

Posted 4-Mar-2015
Breakfast simple but good. Bed comfortable. Good room size and close proximity to shopping n business.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom noordoostpolder

Posted 19-Feb-2015
Het is een mooi hotel ligt alleen aan een drukke straat
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Baden Württemberg

Posted 8-Feb-2015
Das Hotel liegt mItten im Herzen von Madrid an der Gran Via, kurze Wege zu Fuß und Metro zu vielen Sehenswürdigkeiten der Stadt, stylisches Hotel, sehr zuvorkommender Service
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, great location

Posted 24-Jan-2015
Very comfortable room and bed. Accommodating hotel staff - we were able to check out at 1pm, rather than midday. The best aspect of this hotel is the location - so close to everything!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel in Toursity Area

Posted 10-Jan-2015
Pros: The staff is excellent and very helpful.
The staff is excellent and the actual outside of the hotel and restaurant are very nice. The rooms are bit claustrophobic because we were staying in a room that was completely painted red--each floor's rooms are painted a particular color. Our window looked out into an alley so it felt like you were in a cave.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Five Nights in Madrid

Posted 6-Jan-2015
Pros: I really liked the staff and the bar/breakfast area.
Cons: The bed, although better than most, was a bit too soft after 5 nights.
Location: Central to Puerto del Sol, Chueca district, Plaza Mayor, Corte Ingles and connects to the metro easily.
The hotel staff was very friendly, helpful and efficient. I would stay here again, especially because the location is so central to Madrid. The breakfast was amazing as well. Highly recommend this place.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles

Simple modern central

Posted 4-Jan-2015
Our room was spacious and clean. Beds very comfortable. Staff friendly and helpfull. Would heartily recomend.