Meeting facility

Reviews of Mirador Maspalomas by Dunas

3 out of 5
Mirador Maspalomas by Dunas
Calle de Einstein, s/n, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

7.8

Good

Rating 10 - Excellent. 68 out of 296 reviews" "
Rating 8 - Good. 139 out of 296 reviews" "
Rating 6 - Okay. 61 out of 296 reviews" "
Rating 4 - Poor. 19 out of 296 reviews" "
Rating 2 - Terrible. 9 out of 296 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Stayed 2 nights in Dec 2023
Response from Guest Experience on Jan 7, 2024
Dear Michelle,Thank you for taking a few minutes to write a review of your holiday at Mirador Maspalomas by Dunas***.We hope to see you again soon.Best regards,

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressed by hotel haven’t done all inclusive for years and this hotel exceeded my expectations. Only negative evening entertainment was ok but some guests that were there before us said it was better.
Stayed 5 nights in Nov 2023
Response from Tatiana A. Guest Relations on Dec 10, 2023
Dear Vincent,Thank you for sharing your impressions about Mirador Maspalomas by Dunas.We are glad to hear that our services met your expectations and that our team made your holiday enjoyable.We hope to see you again in the future.The staff of Mirador Maspalomas by Dunas wishes you a Merry Christmas and a Happy New Year 2024.Best regards,Customer Service.

6/10 Okay

DENISE

Travelled with family
The air con through out the hotel was so low that the hotel and dining area was not cool made it stiffling and unpleasant when eating your meals, dissapointing that the drinks in the sports bar were not part of the inclusive package even though the sports bar is on the complex,being charged for pool towels per person per towel cheaper to take your own towels l
Stayed 9 nights in Aug 2023
Response from Tatiana A. Customer Service Department on Aug 27, 2023
Dear Denise , Thank you for your stay at the Mirador Maspalomas by Dunas. We appreciate your comments and we will take note of everything you say but I must inform you that the sports bar is not included in our all-inclusive service, that is why our customers have a discount on the sports bar. Our hotel has air conditioning in the common areas but due to the heat wave we have been suffering, the temperatures have been very high. We cannot fight the weather but we do our best to make sure our guests have a good stay. Best regards, Tatiana A. Customer Service Department

2/10 Terrible

Suresh

Stayed 3 nights in Jun 2023

4/10 Poor

L

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Estancia Mirador Maspalomas on Nov 25, 2022
Dear guest,Thank you for taking the time to rate our hotel. We are looking forward to welcome you back soon in order to improve your rating. Kind regards,Vesela V.Guest Relations

6/10 Okay

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value clean accommodation. Food good value and quality. Negatives - just a bit far from beach (although there's a free bus 4 times/day) or else it's a taxi ride to get anywhere. Great for families. Pool bar was very good and had great snack options between meals.
Stayed 5 nights in Feb 2022
Response from Estancia Mirador Maspalomas on Mar 7, 2022
Dear Neil, Thank you for choosing our hotel Mirador Maspalomas by Dunas for your stay and for taking the time to share your experience with us. We are glad to read that you enjoyed our varied gastronomic offer and pool bar options. We hope you had a safe trip back home and it would be a pleasure for us to welcome you again in the near future. Kind Regards, Vesela V. Guest Experience

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good impression. Improve it further by some less harsh lighting in the dining room and reception.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the reception team, so helpful and very quick and efficient to help you. In general hard working staff, clean and central!
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Smells of raw sewage throughout. One of us got food poisoning within first day. Children disturbed seeing ants consuming cockroach carcasses. Our room was right next to a music stage even though we had young children so extremely loud music kept us up til 11 every night. We asked to move but reception staff fobbed us off - come back in 10 mins, come back in an hour, come back this afternoon, come back tomorrow - my manager is in a meeting, my manager is in another meeting. Staff were just as bad on simple requests like the euro got stuck in the pool table: after queueing at reception 15 minutes, 'one moment please', while they serve another queue of people and ignore us. Food was poor and we didn't trust it after one of us spent day 2 vomiting, so the children would only eat bread and were desperate to go home. We paid £600 to airline to leave 2 days early.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay, sonnenland is about 4 km from the beaches but a shuttle bus is provided. Standard of food is fairly good. And the rooms are very nice.
Response from Angela Magni - Atencion al Cliente on May 29, 2018
Dear guest, thank you for your feedback on Hotels.com. We are glad your stay has been satisfactoy and hope to see you soon back in our house. Regards,

8/10 Good

Eric, Thirsk, North Yorkshire, UK

Liked: Cleanliness, room comfort
busy hotel
Huge hotel with lots of people lying around the pool and pool bar, not the usual place I go to but I wanted all inclusive. Food was plentiful and good with excellent lengths of meal times. My room was spacious, well maintained, serviced and quiet and the tv had English channels, be they only news. Parking my hire car was a bit of a problem and it usually ended up a couple of streets away [5 min walk] from the hotel.
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

8/10 Good

Ana, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive
Good hotel,nice activity,clean.Music can be all day,not only still 13.00
Stayed 7 nights in Nov 2017
Response from Guest Relations on Jan 23, 2018
Dear Madam, thank you for sharing your experience on the web. We are glad for your positive evaluation and will share it with our staff. Regards, Angela Magni

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dunas mirador november
good location to explore maspalomas pond and faro by shuttle, meloneras, ingles, anfi, amadores by car good animation team with a variety of events food included fresh local produce/recipes el tablero walking distance for shopping
Stayed 7 nights in Oct 2017

6/10 Okay

Alan

Disliked: Room comfort
Avoid block D
D blockis exceedingly noisy with traffic passing at all hours day and night, and the doors are certainly not sound proofed. Entertainment was good and food acceptable but limited variety.
Stayed 5 nights in Nov 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
First time all inclusive and I was concerned about how good the food would be. I need not have been concerned, the choice and quality was excellent. I looked forward to what would be on offer each lunchtime and at dinner. The room was spotless and very comfortable, as was the rest of the hotel. All the staff were friendly and helpful, not that I had any cause to seek any help. It didn't cause me any issues, but the 'towel on sunbed' brigade were in full flight each morning, which I find anti-social. This was despite the hotel literature saying it was not permitted to reserve beds. The WiFi was a complete contrast to a lot of hotels, which often have lobby only access. Great signal in rooms and outside by the pool. Best I've experienced. The entertainment I seen was fine. It obviously tries to cater for young and old, so not all will like the boisterous start to the day, but kids seemed to enjoy it. Overall I'd recommend.
Stayed 7 nights in Oct 2017

10/10 Excellent

Jacqueline, Weymouth, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively, fun, clean, well run all inclusive hotel.
We're just back from a fantastic family break at the Dunas mirador maspalomas hotel over October half term. The hotel was spotlessly clean, staff were attentive but not intrusive. The energetic and friendly entertainment team had an action packed programme for all ages through the day and night. The all inclusive timings worked perfectly, and the 'help yourself' drinks made it easy to have whatever you liked, whenever you liked. There was a fantastic continental feel to the hotel and it's customers with entertainment staff managing to cater in French, German, Italian, English, Spanish and even some Polish! There were also some Scandinavian guests too! The only thing that let it down was some guests (mainly English I'm disappointed to admit) hogging front row sunbeds with their towels all day. Two sets turned up at 3pm to use towels left at 8am whilst they went to the beach. Don't do it! There are plenty of sunbeds to go around. Even with this issue we never had any trouble finding 4 seats together for our family. Recommendations to the hotel for improvements : heated pool ( though the whole family used it anyay, so it didn't detract ) Thank you to all the staff!
Stayed 7 nights in Oct 2017

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Mad rush for Sunbeds at 7am which was amusing, food was plentiful and good choice. Very well run hotel for such a large hotel.
Stayed 10 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very enjoyable holiday, room was very comfortable and clean. Pool area is a little crowded with sunbeds but heated swimming pool was great.

8/10 Good

Orson, Riga, Latvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best food
Probably the best food among 3-star AI hotels I've ever seen. Only drawback was absence of fresh (or packed) fruit juices - only usual powder drinks available for breakfast. Otherwise food choices were great, staff worked really fast and there were always free places to sit in the restaurant. Also, there is no problem to get some food if you arrive too late or leave too early. Disadvantages of this hotel would be the fact, that it is not close to beach (free bus only runs 4 times per day), and, except the food and beach shuttle, everything else needs to be paid extra (Wi-Fi internet - 20€ week / 2 devices, in-room safe and even use of pool towels). Internet speed was okay, though we experienced two short disruptions during the week.
Response from Angela Magni, Guest Relations on Mar 14, 2017
Dear Orson, thank you for your review. We are extremely happy that you enjoyed our food and service. We will fix many of the weak points you mention after refurbishing this year, we hope you will be able to check it personally. Regards from all the team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Aleksandra on Mar 14, 2017
Dear Guest, thank you for your evaluation 4/5 on Hotels.com. We hope you will visit us again in the future. Regards, Angela Magni, Guest Relations.

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel in 15 years of going on Holiday!
Very bad hotel no customer service actually my worst ever experience of a holiday ever in my life would highly not recommend this hotel to anyone. The food at the hotel is awful and didn't have a good variety. The Hotel is infested badly with fly and would say its down to slow tidying up and lots of thing where left for hours. The fly's where all over the food it made me feel sick to even think about eating at the hotel. The pool area was out of bounds for us to as too many fly's. Really horrible unpleasant

6/10 Okay

mid aged couple, Dublin

Ok for a 3* but we'll be sticking to 4* in future
Hotel first impression excellent looks well, however not a great choice of foods on menu. Food more like cafeteria food. Grounds lovely except sunbeds were on top of each other. Poor entertainment at night. Far from beach and places to go. We'll be going to 4* from now on.

8/10 Good

Evaldas, oxford, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice the staff is always smiling
You can everything what you just going out the reception walking 20 meters there is a pharmacy next to it you can get all to the diving center and they will recomend you all kinds of activities the staff speek english so there's no problem comunicating with them. You can plan your holidays with them for a reasenoble price. Every day from the hotel there is a bus it drives you to the beach for free and drives you back. I realy like more of an active holiday so my stay was realy brilliant the room was in the 4 floor with the swiming pool view so it's realy nice at night when you come back from your all inclusive dinner to have a realexing talk with your friend in the balkiny. As I was saing I like the room because we where only sleeping there not watching Tv. Overal it was my first holidays in a 3 star hotel and a really injoide it.

8/10 Good

matt, London

Liked: Cleanliness
Good, affordable hotel
The hotel is only a 5 euro taxi ride from the Yumbo and has local amenities such as a Spar convenience store and a couple of restaurants right outside of it. The hotel itself was clean and was accurately illustrated in the photos. 3.5 stars.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good - location not the best
All fine...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok for a cheap holiday
Good value for money. Would not go AI again - food was very repetitive and low quality, and we were always out during the day. Good if you hire a car and can explore the beautiful surroundings and beaches. Customer service was hit and miss, some staff members went out of their way to help whilst others look miserable. Beware of loads of hidden costs, charging 10 euro for 3 days of bad wifi in this day and age is daylight robbery.

8/10 Good

julian, Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family value
Modern hotel that offers good value all inclusive and friendly service.

8/10 Good

MARTIN, CLEVEDON

Liked: Cleanliness, staff & service, property conditions & facilities
WINTER SUN

10/10 Excellent

John, West Country, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very good hotel
A very good hotel, very clean, first class staff, all very obliging, good value for money and for an all inclusive hotel good food with a good variety to suit most people.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food
Good food and nice staff, air conditioning in rooms would be a big help in summer months

8/10 Good

Matty, Wirral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Luke, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value hotel for a relaxing time
My friend and I went for a week of relaxing winter sun and that's exactly what we got! The hotel is rated three star and I think that's fair. The food was of a good standard and there was plenty of choice. We were half board and so had massive breakfasts and dinners (which were tasty) and didn't need any lunch. The staff were helpful when we wanted to book cycling for the day. The facilities were good - the pool was nice and there was table tennis and pool tables. The demographic of the hotel was weighted to the older generations (due to time of year) but this was fine with us as it was quiet. The hotel is about 45 mins walk to the beach but there is a complementary bus. We always walked as the weather was great and it was a nice walk. The beach is good - normal sand (not black). No complaints about the room - did the job nicely and was very clean. There was a TV with BBC World News. No unwanted noise from inside or outside the hotel. Not 4 star but a great value hotel and perfect for a relaxing time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Dissapointed Mirrador but happy with Don Gregory
The staff was grate, the food was good. Everything was clean. But we had a 4 year old with us and see wanted to use the pool, but the heater for the pool was broken and had not worked for 3 days as a front desk employe told us. Since this is all inclusive hotel people stay in the garden alot, and the garden is just way to small for all those people. The garden was crowded. But we contacted Expedia staff and got a grate support from them to help us move to another Hotel owned by Dunas also. That Hotel I reconment 100%. The Hotel name is Dunas Don Gregory. Perfect hotel they say it is 4 stars, but I would say that they are almost 5 stars. The staff there was perfect, food was very good and the location on the beach. Expedia thanks for grate support. I never felt that your where far away in helping us to solve our vacation. It was like you where next door.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dunas Mirador
I could not complain about anything, i had a wonderful trip, the staff were so attentive, food and drinks excellent. 10 out of 10

10/10 Excellent

Alvydas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back.
Just back 2 days ago One of the best hotel I ever had Recommend for everyone

6/10 Okay

Guido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr hellhöriges Hotel. Ausserdem an Autobahn und Hauptstrasse gelegen. Essraum laut wie Bahnhofshalle. Schöner Pool, aber die Gäste, naja. Essen war gut.
Stayed 6 nights in Jan 2024
Response from Guest experience on Feb 4, 2024
Dear Customer,Thank you once again for choosing us as your hotel and for your constructive criticism.You can always approach the customer service department and request information, we will be happy to answer any questions.We certainly hope to serve you again and have the opportunity to exceed your expectations in the not too distant future.Sincerely,

8/10 Good

Åse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Tatiana A. Customer Service Department on Dec 10, 2023
Dear Ase,Thank you for sharing your impressions about Mirador Maspalomas by Dunas.We are glad to hear that our services met your expectations and that our team made your holiday enjoyable.We hope to see you again in the future.The staff of Mirador Maspalomas by Dunas wishes you a Merry Christmas and a Happy New Year 2024.Best regards,Customer Service.

8/10 Good

Santiago

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Tatiana A. Departamento de Atención al Cliente on Dec 10, 2023
Estimado Santiago,Gracias por compartir sus impresiones sobre Mirador Maspalomas by Dunas.Nos alegra saber que nuestros servicios cumplieron sus expectativas y que nuestro equipo le hizo disfrutar de sus vacaciones.Esperamos verle de nuevo en el futuro.Un saludo,Guest Relations.

8/10 Good

Irina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2023
Response from Tatiana A. Departamento de Atención al Cliente on Aug 27, 2023
Estimada Irina, Gracias por su estancia en el Mirador Maspalomas by Dunas. Apreciamos sus comentarios y estamos encantados de que haya disfrutado de su estancia y haya quedado satisfecho con nuestro personal y servicio. Esperamos volver a verle de nuevo. Saludos cordiales, Tatiana A. Departamento de Atención al Cliente

8/10 Good

tessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Tatiana A. Guest Relations on May 19, 2023
Dear Client,Thank you for choosing Mirador Maspalomas by Dunas to enjoy your holiday.We are glad to know that you enjoyed our facilities and our staff as much as we enjoyed your presence at the hotel. We hope to see you again soon.We send you our best regards.

10/10 Excellent

Naguib

Stayed 3 nights in Mar 2023
Response from Tatiana A. Guest Relations on May 19, 2023
Dear Client,Thank you for choosing Mirador Maspalomas by Dunas to enjoy your holiday.We are glad to know that you enjoyed our facilities and our staff as much as we enjoyed your presence at the hotel. We hope to see you again soon.We send you our best regards.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vinterferie
Oppholdet var fint. Hotellet var bra men de som jobbet som aktivitører var noe dårlige med info og at det snakkes bare spansk, fransk av og til engelsk er litt dårligt.
Stayed 7 nights in Feb 2023
Response from Mirador Maspalomas by Dunas on Feb 26, 2023
Kjære Heidi,Tusen takk for at du tok deg tid til å sende oss dine kommentarer og din verdifulle mening om vårt hotell Mirador Maspalomas by Dunas.Vi takker deg for dine ord som motiverer oss til å fortsette å forbedre oss hver dag. Vi håper å få deg til å besøke oss igjen i fremtiden.Tusen takk og vennlig hilsen,Tatiana A.Gjesteopplevelse.

8/10 Good

Henning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Estancia Mirador Maspalomas on Nov 25, 2022
Dear Guest,thank you very much for your high valuation about our hotel Mirador Maspalomas by Dunas.We are pleased to know that you appreciate our service and attentions so positively.Best regards,Vesela KrasenovaGuest Experience

8/10 Good

ELENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Collocato in una zona molto tranquilla , l’hotel offre una navetta gratuita per raggiungere la spiaggia di Maspalomas Malgrado le camere siano molto minimal, sono dotate di un balcone privato molto carino . Cucina internazionale abbondante e variegata . Soggiorno molto gradevole .
Stayed 4 nights in Nov 2022
Response from Soggiorno Mirador Maspalomas by Dunas on Nov 14, 2022
Egregia Elena,La ringraziamo per aver scelto il nostro hotel Mirador Maspalomas by Dunas per le sue vacanze e per essersi ritagliata del tempo per valutarci.Ci rende molto felice sapere che ha apprezzato il trasporto che offriamo per raggiungere la spiaggia, il balcone privato delle camere e la cucina del nostro ristorante.Attentamente,Glenn AldiGuest Relations

8/10 Good

Ramírez

Stayed 2 nights in Aug 2022

10/10 Excellent

Zuleima

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022
Response from Estancia Mirador Maspalomas on May 20, 2022
Estimada Sra. Zuleima, El equipo de Mirador Maspalomas by Dunas agredece su visita en nuestro hotelo y el tiempo dedidcado en hacernos llegar sus comentarios. Estamos contentos de leer que han disfrutado de nuestras instalaciones y servicios. Será un placer para nosotros darle la bienvenida en un futuro. Atentamente, Vesela V. Guest Experience

8/10 Good

Anne Ejler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold
Dejligt område og god service
Stayed 6 nights in Dec 2021
Response from Estancia Mirador Maspalomas on Mar 12, 2022
Dear Anne, Thank you for your stay at our hotel and for taking the time to write this review. We are glad to read that you had an overall good stay and enjoyed our services and installations. It would be a pleasure for us to welcome you again in the near future. Regards, Vesela V. Guest Relations