Exterior

Reviews of AC Hotel Gran Canaria by Marriott

4 out of 5
AC Hotel Gran Canaria by Marriott
Eduardo Benot, 3, Las Palmas de Gran Canaria, Gran Canaria

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 874 reviews" "
Rating 8 - Good. 398 out of 874 reviews" "
Rating 6 - Okay. 143 out of 874 reviews" "
Rating 4 - Poor. 25 out of 874 reviews" "
Rating 2 - Terrible. 7 out of 874 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except that there is no heating in the building, and it becomes drafty at night. But the staff offer extra blankets!
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views!
Stayed 1 night in Jan 2024

8/10 Good

Susan Spatz

Liked: Staff & service, property conditions & facilities
The property is well located between the beach and the cruise port with wonderful views from the higher floors. The immediate area around the hotel is a bit run down and crowded with noisy traffic. The desk staff were friendly and accommodating. The cleaning staff could be more thorough and consistent. We stayed for 12 nights and our bed linen was only changed twice - when requested.
Stayed 13 nights in Dec 2023

10/10 Excellent

Andrea

Stayed 4 nights in Dec 2023

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and clean
Nice and friendly hotel that is very clean. Rooms are well equipped and a nice size too.
Stayed 4 nights in Dec 2023

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
WORN AND TORN
Places torn up, worn out
Stayed 7 nights in Dec 2023

8/10 Good

Madison, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Nicholas

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Audrey

Stayed 5 nights in Nov 2023

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Great bed, everything else is average
Property is old. Elevator from street level to lobby is very hard to use. Elevators inside hotel are old and slow. Several guests were checking in at the same time. Our person was more worried about others than us and took longer than normal because he kept jumping into their conversations. Bed comfort level was superb! Unfortunately after we were asleep, we were woken up by room service trying to deliver someone else's order. No apologies received. I would stay here again for the price paid.
Stayed 1 night in Nov 2023

10/10 Excellent

Gerda

Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2023

6/10 Okay

JOHN

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Good for a base, 5min walk for everything you need Breakfast bars etc… The hotel felt very corporate.. Didn’t eat or drink there at as so much more just minutes away…
Stayed 7 nights in Nov 2023

10/10 Excellent

Adolfo E.

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel offer parking available and we need to paid for outside hotel parking for our stay at the hotel Except this everything is excelente
Stayed 3 nights in Nov 2023

10/10 Excellent

Kjell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to citycenter, nice view from 19th floor, hotel is quiet and staff friendly, what more could you expect
Stayed 4 nights in Jun 2023

10/10 Excellent

Achim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and competent staff, great breakfast.
Stayed 7 nights in May 2023

4/10 Poor

julio

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs some improvements It is not a 4 star hotel anymore
Stayed 2 nights in May 2023

8/10 Good

Goran

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very good and friendly staff all of them
Stayed 7 nights in Mar 2023

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent Close to the port where we boarded our ship Close to the ocean with shopping and cafes, loved it
Stayed 1 night in Mar 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

CYNTHIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a perfect property for a pre cruise stay , great for the beach in Las Palmas and right next to the train station. Building was lovely and staff very helpful and kind. My concerns were that our safe did not work and AC did not seem to work well. One suggestion to the Marriott people would be that the restaurant should be open for meals at typical hours ( not opening at 8 pm) and prices of meals seem very steep. We did not eat one meal there. Lots of restaurants around the hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

ivan g, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.informal dining about ⅓ block away. Handy after a long flight
Stayed 1 night in Mar 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

concepcion l, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2023

2/10 Terrible

Gordon

Stayed 1 night in Mar 2023

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful English speaking staff. Lovely bedroom and breakfast.
Stayed 1 night in Mar 2023

8/10 Good

Magne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience. Very friendly staff. Very responsive to our needs and requests. Facility was clean and well kept. Breakfast upstairs was great. Not to mention the convenient location and wallkability to everywhere--for shopping dining entertainment, etc.
Stayed 6 nights in Feb 2023

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location close to cruise port, transportation, restaurants. 5 min walk to the beach.
Stayed 2 nights in Mar 2023

6/10 Okay

Linda

Liked: Cleanliness
Disappointing after previous visit
Early check in - great ! Wi-fi - non existent. Breakfast - shambles. No menu, limited selection - no comparison with previous visit in 2022. Bed very uncomfortable. Needs to up its game to be worthy of Marriott name
Stayed 2 nights in Mar 2023

8/10 Good

Cian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking here is tricky and should be researched beforehand! Great views though and wonderful staff.
Stayed 5 nights in Feb 2023

8/10 Good

Lorna A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient spot and easily identifiable from a distance! Great views from pool area and restaurant
Stayed 3 nights in Feb 2023

8/10 Good

Hooman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but a bit dated; internet was very unstable
Stayed 2 nights in Feb 2023

8/10 Good

Nam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to many places, but the location, facilities, and the kindness of the staff who know the hearts of customers are a great help to travelers who need a break. The only thing lacking was the internet, which made it a bit difficult.

8/10 Good

Akash

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coinvent location to boardwalk and cafes

8/10 Good

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the sea
Stayed 2 nights in Aug 2022

8/10 Good

Yuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staffs were friendly and very helpful in solving problems that I encountered.
Stayed 4 nights in Mar 2022

10/10 Excellent

Mariam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, walking distance to lots of shops, cafes, bars and the main bus stop, was also situated opposite a bus stop and opposite a mall. Super helpful and friendly staff. Very good maid who cleaned our room well. Lovely gesture of leaving us a card and wrapped boxed gift for our stay over new years. Would highly recommend. Only improvement is a more powerful shower would have been good. We stayed in the Junior Suite
Stayed 5 nights in Dec 2021

8/10 Good

Sally

Stayed 2 nights in Dec 2021

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but no pool at the moment.
Fantastic location and the rooms are very nice, the beds are very comfortable and the staff are very attentive. Only downside for us was that they listed the pool as closed due to covid.... Which is odd because everyone else's pool is open. I'd rather they were just honest about the reason, you could see from the stairs leading up to the pool that it was obviously in a state of disrepair and that this was the real reason.
Stayed 1 night in Nov 2021

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very average
Hotel room was a little tired. No english tv .. netflix button but not connected. Poole closed which was disappointing as i searched hotels with pools ! No onsite parking was told to use private parking down the road. Breakfast available at 18 euros each.. a lot to pay for a wheetabix gym was open and a good view !
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service on arrival, room upgraded to higher floor. Super breakfast on 23rd floor with views of the city.
Stayed 2 nights in Jul 2021

10/10 Excellent

Tore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Las palmas
I had a nice stay, clean and nice hotel. The reception was very effective and I have no complaints at all. Will use this hotel again.
Stayed 4 nights in Mar 2020

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position near Playa Canteras, with convenient car parking
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel.
Very good hotel well situated for business and leisure. The port is within 5 minutes walk, a beach also nearby. Comfortable and clean hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019