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Reviews of Quality Inn near Seymour Johnson AFB

2.5 out of 5
Quality Inn near Seymour Johnson AFB
1408 S Harding Dr, Goldsboro, NC

Reviews

7.4

Good

Rating 10 - Excellent. 109 out of 379 reviews" "
Rating 8 - Good. 127 out of 379 reviews" "
Rating 6 - Okay. 70 out of 379 reviews" "
Rating 4 - Poor. 44 out of 379 reviews" "
Rating 2 - Terrible. 29 out of 379 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Reneisha

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Reneisha, We appreciate you choosing to stay with us and hope you had an enjoyable visit. Your feedback is valuable to us, so please feel free to reach out to us directly with any additional insights you may have from your experience. We look forward to hearing from you to ensure we continue improving our services.

10/10 Excellent

Charlie

Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Charlie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another excellent stay.

8/10 Good

Lea

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bathroom in the room was in poor condition looked like a dog had chewed on the door moldings
Stayed 4 nights in Dec 2023
Response from Manager on Feb 17, 2024
Hello Lea, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the bathroom condition. We appreciate you bringing this to our attention as we continuously strive to provide a pleasant stay for our guests. We will address this matter with the appropriate team to ensure it does not reoccur in the future.

10/10 Excellent

Gerald

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Gerald,We are thrilled to hear that you had a fantastic stay at our hotel! We aim to provide exceptional service and it seems that we met your expectations. We hope to welcome you back soon for another wonderful experience.

2/10 Terrible

Flore

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Flore,We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so that we can address any concerns you may have had during your stay. We strive to provide the best possible experience for our guests and would like the opportunity to make it right.

10/10 Excellent

Pastor Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Pastor Scott,Thank you for choosing to stay with us! We're thrilled to hear that you had an excellent experience during your time at our hotel. If you have any additional feedback or if there's anything else we can do to make your future stays even better, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

8/10 Good

Marlon, Covington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Marlon,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Anne

Stayed 3 nights in Nov 2023
Response from Manager on Dec 9, 2023
Hello Anne,We are thrilled to hear that you had such a fantastic experience during your stay with us! We strive to provide exceptional service and it's great to know that we succeeded. We look forward to welcoming you back again soon for another enjoyable stay.

8/10 Good

Charles

Stayed 3 nights in Nov 2023
Response from Manager on Dec 23, 2023
Hello Charles, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Christopher

Liked: Staff & service
It was ok for price. I would book again
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Christopher, Thank you for your feedback! We appreciate your support and look forward to hosting you again in the future. Have a great day!

8/10 Good

John, Elizabeth City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience. The place was really clean to my surprise
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello John,Thank you for staying with us! We are glad to hear that you found our hotel clean. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Daniel,Thank you for taking the time to share your exceptional experience with us! We are delighted to hear that you had such a wonderful stay. It is our goal to exceed guest expectations, and your kind words motivate us to continue providing exceptional service. We hope to have the pleasure of welcoming you back soon for another memorable experience.

10/10 Excellent

John, Elizabeth City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in good condition. Room was pretty clean
Stayed 2 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello John,Thank you for staying with us! We're pleased to hear that you found our property in good condition and your room clean. We hope you had a comfortable stay and look forward to welcoming you back soon.

8/10 Good

Ricardo

Liked: Staff & service, amenities
It was good
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Ricardo,Thank you for your positive feedback! We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Sarah,Thank you for your fantastic rating! We appreciate your kind words and are delighted to know that you had such an incredible experience at our hotel. We look forward to welcoming you again in the future!

2/10 Terrible

priscella

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel charged me $150 two days after I checked out of it. On my credit card. And states that I was smoking in the room which is untrue because I do not smoke. But the people that were down the hall were smoking anything they could. And I got charged for something that I had nothing to do with it all,so now I'm disputing it with my credit card company. And the guy who owns or manages this place has a nasty attitude
Response from Manager on Oct 11, 2023
Hello priscella,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Vinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was very professional and courteous. the location was very clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Vinette,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

4/10 Poor

Rashida

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Seen a roach in the room
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Rashida ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Martenia

Stayed 2 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Martenia, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Douglas,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Karen

Travelled with partner
Liked: Staff & service
Good location, restaurants and shopping are very close.. I felt the hotel needed some cleaning and maintenance
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Karen,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our location. We hope to someday have another opportunity to host your stay.

8/10 Good

Shawn

Stayed 2 nights in Jul 2023
Response from Manager on Jul 23, 2023
Hello Shawn,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

morice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello morice,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Quemon

Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello Quemon,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Jolene

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The person at check in was very friendly and kind.
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello Jolene,We can't thank you enough for sharing your feedback with regards to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Tony

Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Tony,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Tatiana

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced
The room was okay but the bathroom was not very clean. Breakfast was very, very disappointing, just a few cold options. For the money we paid our overall experience was very disappointing.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Tatiana, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in May 2023
Response from Manager on May 14, 2023
Hello gary,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Poor

Isabel

Business traveller, Travelled with group
Disliked: Staff & service
Front desk employee not friendly at all. Roaches in my bathroom and low water pressure in shower head.
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hello Isabel, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Guy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was friendly and helpful. Minor problems with fixtures and air conditioning in room. Moved to different room.
Stayed 5 nights in Apr 2023
Response from Manager on Apr 29, 2023
Hello Guy,Thank you for taking the time to share your comments regarding our staff and your comments about our room. We appreciate you taking the time to share your experience.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay in 5 months
As eluded to in my title, I stayed here once before in November. It is conveniently located, nicely furnished, clean, comfortable and affordable.
Stayed 1 night in Apr 2023
Response from Manager on Apr 27, 2023
Ho Shawn,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

6/10 Okay

James

Stayed 2 nights in Apr 2023
Response from Manager on May 12, 2023
Hello James, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Joanna, Hertford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always nice to all us baseball families that come and stay
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hello Joanna,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Please do come see us again.

6/10 Okay

Linda

Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hello Linda, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Raphael

Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello Raphael,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Patricia

Stayed 2 nights in Apr 2023
Response from Manager on Apr 29, 2023
Hello Patricia,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Kailie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on Apr 28, 2023
Hello Kailie,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 Poor

Patricia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Your photo was misleading. Building is smal, old and dark looking. There was nothing great about our stay.
Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello Patricia, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel for the price point. My room was spotless, and all the staff I encountered were super friendly.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 25, 2023
Hi Paul,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Mar 24, 2023
Hello larry,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn
Very comfortable accommodations. Restaurants within walking distance. Very quiet area.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 20, 2023
Hello Gail,We appreciate that you've taken the time to share with us regarding our area. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient parking good breakfast
Stayed 3 nights in Jan 2023
Response from Manager on Mar 19, 2023
Hello Joseph,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our parking and also our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Dannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe and clean place to stay
Stayed 7 nights in Mar 2023
Response from Manager on Mar 15, 2023
Hello Dannette,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Please do come see us again.

10/10 Excellent

Aleta

Liked: Cleanliness, staff & service, property conditions & facilities
Clean! Most important thing to me is cleanliness! The guy at the front desk was super helpful & friendly. Great experience!
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Aleta,We appreciate the comments, especially with regards to your opinion of our front desk. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower and bathroom was very small.
Response from Manager on Mar 12, 2023
Hello Sharon,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our shower. Please do come see us again.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on Feb 2, 2023
Hello Vanessa,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Ronald A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean very courteous staff, especially Kendra very helpful young lady.
Stayed 3 nights in Jan 2023
Response from Manager on Jan 26, 2023
Hello Ronald A,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Dennis

Liked: Cleanliness
Disliked: Staff & service
Conveniently located from USAF base. Close to Walmart.
Response from Manager on Jan 19, 2023
Hello Dennis, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2022
Response from Manager on Dec 14, 2022
Hello Austin,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Cameron

Stayed 2 nights in Dec 2022
Response from Manager on Dec 12, 2022
Hello Cameron,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.