Being overcharged for dinner and reception staff not being able to fix it was very frustrating, I did not have time to wait for them to check dockets etc, my word not being trusted and the error being fixed immediately is not satisfactory, I hope they enjoy the $27 I was overcharged for their subpar buffet dinner that nothing that was supposed to be served hot came even close to an edible temperature. If staff are manning the reception desk, regardless of the time of day, they should know what they are doing.