Outdoor pool

Reviews of Castro's Park Hotel

4 out of 5
Castro's Park Hotel
Av. Republica do Libano, 1520, Setor Oeste, Goiania, GO

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 909 reviews" "
Rating 8 - Good. 251 out of 909 reviews" "
Rating 6 - Okay. 91 out of 909 reviews" "
Rating 4 - Poor. 30 out of 909 reviews" "
Rating 2 - Terrible. 20 out of 909 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent breakfast, very nice pool- just a pleasure to stay at this hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Leonardo

Stayed 1 night in Mar 2024

10/10 Excellent

LUIS, Mckinney

Liked: Cleanliness, staff & service
A
Stayed 4 nights in Feb 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Helpful staff, full service, excellent breakfast. Just a very comfortable nice hotel. Felt like we were getting much more than we paid for
Stayed 7 nights in Jan 2024

4/10 Poor

friks

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Edmar

Stayed 1 night in Jan 2024
Response from Castro's Park Hotel on Feb 14, 2024
Olá, Edmar. Agradecemos por nos avaliar. Aproveitamos a oportunidade para reforçar que estamos sempre à disposição dos nossos clientes para ouví-los e entender melhor como podemos melhorar para que em suas próximas visitas possamos proporcionar experiências mais agradáveis. Dito isso, adoraríamos saber de que forma podemos oferecer uma estada mais confortável em oportundiades futuras. Seguimos à disposição. Com carinho, equipe Castro's Park Hotel.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Castro's Park Hotel on Jan 23, 2024
Olá, Maurice. Agradecemos por nos avaliar e por escolher o nosso hotel para se hospedar. Seguimos à disposição para recebê-la novamente em outras oportunidades, seja sempre muito bem-vinda!

10/10 Excellent

Rita

Stayed 4 nights in Sep 2023
Response from Castro's Park Hotel on Dec 11, 2023
Olá, Rita. Agaradecemos por escolher o nosso hotel e por nos avaliar. Adoraríamos recebê-la novamente para apreciar todo o conforto do nosso hotel e em especial, a nossa premiada gastronomia. Seja sempre muito bem-vinda!

10/10 Excellent

Rich

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here last year and the hotel looked a bit worn. This year it appears that the Castro's has done some renovations and updates. Needed and has been well done. Will continue coming here
Stayed 2 nights in Sep 2023

6/10 Okay

David

Business traveller
Disliked: Amenities, property conditions & facilities
Goiânia doesn't have a good international quality hotel in Setor Oeste. This property reflects that assessment.
Stayed 1 night in Aug 2023

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Castro's Park Hotel on Aug 22, 2023
Olá, Mark. Agradecemos por nos avaliar e por escolher o nosso hotel. Havendo outras oportunidades, volte a nos visitar. Será uma honra recebê-lo.

6/10 Okay

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Castro's Park Hotel on Jul 5, 2023
Olá, Inês. Agradecemos por escolher o nosso hotel. Notamos que a Sra. nos avaliou com nota 3 de 5. Estamos sempre à disposição para ouvir os nossos hóspedes e nos atender aos pontos de melhoria, sendo assim, gostaríamos de entender de que forma podemos proporcionar uma estada mais agradável e alcançar uma avaliação melhor.

10/10 Excellent

Ana Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2023
Response from Castro's Park Hotel on May 9, 2023
Ana, agradecemos por compartilhar conosco um pouco do que foi a sua hospedagem. Esperamos que tenha tido dias maravilhosos conosco. Havendo outras oportunidades, estamos à disposição para recebê-lo. Seja sempre muito bem-vindo!

10/10 Excellent

welisangela, riviere

Stayed 1 night in Apr 2023
Response from Castro's Park Hotel on May 25, 2023
Olá, Welisangela. Agradecemos por nos avaliar e por escolher nosso hotel. Havendo outras oportunidades, adoraríamos recebê-la por aqui novamente. Seja sempre muito bem-vinda!

2/10 Terrible

Marcia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and super old rooms and bathrooms.
Bathroom had mold on the tiles. Carpets dirty and moldy. Rooms have not been remodeled since 1986. No air conditioning on the hallway and the elevators. It was truly discusting.
Stayed 10 nights in Dec 2022

8/10 Good

Kim, Herning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

wilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, friendly staff

10/10 Excellent

Ines

Stayed 3 nights in Sep 2022

10/10 Excellent

Lilian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
USB connectors not available for charging your cell phone. Besides that we had an excellent stay at Castro’s. The staff were polite, professional and efficient. The food was great and the beds were super comfortable and clean. Great location as well. We were very satisfied.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sung

Liked: Cleanliness, staff & service
Breakfast. Room size. Kindly. Location.
Stayed 2 nights in Jun 2022

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room flooded because of the air conditioning and after move to another duty room the fone didn’t work for the whole week The hotel is too old and dusty
Stayed 7 nights in Jun 2022

4/10 Poor

marco

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
This place used to be the best hotel in Goiania. Now it is too outdated.
Stayed 4 nights in May 2022

4/10 Poor

Caio

Expected more
Good location, but not a 4 star hotel. I was at the 13th floor and the WiFi was not working; after I called the reception desk 3x, the problem was not fixed and I spent the whole week anchored in my mobile phone. Food is “ok”, although they charge 10% extra for self service buffet (??).
Stayed 5 nights in Apr 2022

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Excellent and friendly service; very comfortable bed
Stayed 1 night in Apr 2022
Response from castrospark on Apr 19, 2022
Hello Jeremy. Thank you for rating us. Our greatest joy is being able to offer our guests excellent service and comfort during their stay. It was an honor for us to welcome you. We are always available.

4/10 Poor

FELIPE

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Precisa de atualização
Hotel Velho e péssimo revestimento acústico, muito barulho das pessoas andando no apto de cima!
Stayed 1 night in Mar 2022
Response from castrospark on Mar 29, 2022
Olá, Felipe. Agradecemos por compartilhar o seu feedback conosco, é através dele que somos capazes de aprimorar o nosso estilo único de atendimento e proporcionar melhores estadas. Somos um hotel tradicional na cidade de Goiânia e nossa estrutura guarda muitas histórias, por isso, optamos por preservá-la em alguns pontos. Proporcionar conforto e comodidade aos nossos hóspedes é a nossa prioridade, sendo assim, sempre que possível realizamos revitalizações nas nossas áreas comuns. Já dispomos de algumas categorias de hospedagens modernas e clean, sugerimos conhecê-las em uma outra oportunidade. Em relação ao barulho, iremos repassar para nossa equipe de manutenção para que investiguem o que houve e assim possamos corrigir o problema e podermos reverter a sua experiência no futuro. Seja sempre muito bem-vindo!

10/10 Excellent

Andrezza

Stayed 1 night in Mar 2022
Response from castrospark on Mar 17, 2022
Olá, Andrezza. Agradecemos por nos avaliar e por escolher o nosso hotel. Esperamos ter atendido todas as suas necessidades e ter proporcionado uma excelente estada. Havendo outras oportunidades, seguimos à disposição para recebê-la novamente para apreciar ainda mais todo o conforto que oferecemos por aqui. Seja sempre muito bem-vinda!!

10/10 Excellent

Claudia Lopes

Stayed 9 nights in Feb 2022

8/10 Good

Ana Claudia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Dec 2021
Response from Castro's Park Hotel on Feb 16, 2022
Olá, Ana. Agradecemos por nos avaliar. Esperamos que tenha tido uma excelente estada conosco. Seguimos à disposição para recebê-lo em nosso hotel em outras oportunidades! Seja sempre muito bem-vinda!

10/10 Excellent

Shairon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from castrospark on Jan 18, 2022
Olá, Shairon. Agradecemos por non avaliar. Esperamos que a sua estada conosco tenha sido bastante apreciada. Estamos esperando por você em outras oportunidades para curtir ainda mais todos os serviços oferecemos por aqui, como por exemplo uma massagem relaxante no SPA ou desfrutar da nossa tradicional feijoada aos sábados. Seja sempre muito bem-vindo, será uma honra recebê-lo.

4/10 Poor

Celeny, beverly hills

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel staff didn’t know what was expedia VIP.
Stayed 1 night in Oct 2021

10/10 Excellent

Ronnie

Stayed 1 night in Oct 2021
Response from castrospark on Oct 26, 2021
Olá, Ronnie. Agradecemos por nos avaliar. Esperamos que tenha apreciado bastante sua estada conosco e que tenha aprovado a premiada gastronomia do Restaurante ipê e todo o conforto do nosso hotel, como os serviços de SPA e nossa piscina climatizada. Havendo outras oportunidades, estaremos a disposição para recebê-lo. Seja sempre muito bem-vindo.

8/10 Good

Zuriany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, good food, facilities in good condition, quite clean. I did not like that in the pool area they allow smoking. They must have more staff to clean and tend the area. They should not allow drinking or eating inside the pool.
Stayed 3 nights in Sep 2021

4/10 Poor

Bonieke

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Safe was not working and tv had issues as well. The front desk guy tried to give me hard time when a family member came to visit. Rooms need an update. Breakfast and pool are nice. Valet drivers were very attentive during anytime of the day.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic that hasn’t changed much over the last 10 - 15 years. Nevertheless, this place is still the reference of excellence in Goiania. All staff members are extremely professional and pleasing. The attached hotel restaurant is another reference for excellent food and service
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms. Excellent staff and friendly service. Great restaurant/bar.
Stayed 2 nights in Jul 2021
Response from castrospark on Aug 2, 2021
Hello, we appreciate the review sent. We were very happy to hear that you approved our hotel and had a good experience with our teams and services. Always welcome to Castro's Park Hotel.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Almost Everything was 1st class excellent. The room and bathrooms need remodeling just old and worn out. Other than that everything was perfect and we appreciated the staff and amenities.
Stayed 1 night in Jul 2021
Response from castrospark on Aug 2, 2021
Hello John. Thanks for rating us. We appreciate your suggestions, we are a traditional hotel in Goiânia and our structure is part of our history, however, we have other categories that were recently revitalized and have a modern structure. We suggest meeting them on your next stay with us. We were very pleased with the compliments, for us it is very gratifying to know that you have approved your stay at our hotel. Always welcome to Castro's Park Hotel.

6/10 Okay

Ricardo

Business traveller
Liked: Cleanliness, staff & service
Great service - Needs Updating
AmaZing service but it needs updating
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was phenomenal! Everything one might want and more. The ambience was peaceful even though in the middle of downtown. The lobby and dining area are very open with a vaulted ceiling and water running down in the roof glass giving beautiful light effects. Tastefully and artistically decorated. Though our room had a “double” it was really a king-sized bed. The mattress was just right; firm but not too firm. The sheets were super comfy. Had we brought our suits we would certainly have taken advantage of the nice, clean pool. I would recommend it to anyone.
Stayed 1 night in Mar 2021
Response from castrospark on Apr 8, 2021
Good morning, thank you for your evaluation. We are very happy with the compliments of your stay. Whenever you come to Goiânia, welcome to Castro's Park Hotel!

10/10 Excellent

Stephen

Stayed 14 nights in Dec 2020
Response from castrospark on Feb 26, 2021
Boa tarde Stephen, agradecemos a sua avaliação. Volte sempre!

10/10 Excellent

Rogerio

Stayed 1 night in Dec 2020
Response from castrospark on Feb 26, 2021
Boa tarde Rogerio, agradecemos a sua avaliação. Seja sempre bem-vindo ao Castro's Park Hotel!

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2020
Response from castrospark on Feb 26, 2021
Boa tarde, agradecemos a sua avaliação. Poderia nos informar o que não aprovou em sua hospedagem? O seu feedback é muito importante para nós!

6/10 Okay

Iolanda

Liked: Staff & service, room comfort
Este hotel parece que já foi grandioso no seu tempo mas atualmente necessita urgentemente de uma redecoração. As portas e o carpet do corredor em más condições. O quarto que inicialmente nos disponibilizaram definitivamente não valia o preço que pagamos, banheiro antigo, mobília quebrada. Mudamos de quarto 2 vezes até encontrar um decente. Achei os preços abusivos para a condição do hotel. O café da manhã muito básico. Não retornaremos.
Stayed 1 night in Oct 2020
Response from castrospark on Oct 29, 2020
Bom dia Iolanda, agradecemos a sua avaliação, a sua opinião é muito importante para nós! Sentimos muito por sua experiência conosco. Dispomos de 12 categorias diferentes para que o cliente tenha as melhores opções ao fazer a sua escolha, como por exemplo, o apartamento Business Class, reformado para melhor atendê-los. Informamos também que após ouvir a opinião de nossos hóspedes estamos revitalizando a nossa área de lazer. Havendo a possibilidade de atendê-la em outra oportunidade, eu e toda minha equipe sentiremos honrados em tê-la novamente.

10/10 Excellent

Italo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs upgrade
AC does not work very well
Stayed 3 nights in Oct 2020
Response from castrospark on Oct 29, 2020
Good morning Mr. Italo, thank you for your evaluation.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing fajiado buffet on Saturday!
Stayed 4 nights in Sep 2020
Response from castrospark on Oct 27, 2020
Good morning Mr. Jeff, we appreciate your feedback. How great to know that you enjoyed the Brazilian feijoada. Be always welcome!

10/10 Excellent

Yara, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just want to say thank you to the Castro’s family! I had a great time at Castro’s Park Hotel . Great staff, best breakfast ! It’s very nice to feel at home ! Thanks again 👍👍👏🙏
Stayed 20 nights in Mar 2020
Response from castrospark on Sep 14, 2020
Good morning Yara, thank you for your evaluation. Always welcome at Castro's Park Hotel!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ac extremely old, they have carpet all over the roon i called the staff and i said about the mold all over but he couldn't do anything because some soccer people were there and they dont have enough room without carpet and with removation, so i had to stay in a place the. Had mild and no AC. I was so tired then i let it go and booked another hotel in the next day ... well will never go back there
Stayed 1 night in Aug 2020
Response from castrospark on Sep 17, 2020
Dear Guest! Castro´s has as a principle to serve our customers satisfactorily. In view of this, I affirm that we have taken the necessary measures so that these facts do not occur again, as it is our policy to listen to our customer and propose the best solution. In our hotel, we have apartments with porcelain tiled floors and some carpeted units,but nothing justifies not having fulfilled your request and arranged for you to be transferred to one of the other units.My entire Team and I sincerely apologize for the inconvenience caused. If you give us a vote of confidence, We would like to be able to reverse this image and thus show our Castro´s style of serving. I am at your entire disposal for any necessary clarifications, in which I commit myself to better guide my team so that we can make sure that you have the services and assistance according to your expectations. Thank you for your attention.

10/10 Excellent

Lílian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Stayed 1 night in Jul 2020
Response from castrospark on Aug 5, 2020
Boa tarde Lilian, agradecemos o seus comentários positivos. Volte sempre!

10/10 Excellent

Lílian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
É sempre maravilhoso!
Stayed 1 night in Jul 2020
Response from castrospark on Aug 5, 2020
Boa tarde Lilian, agradecemos a sua avaliação. É extremamente gratificante para nós saber que aprovou sua estada conosco. Seja sempre muito bem-vinda ao Castro's!

2/10 Terrible

Verified traveller

Stayed 7 nights in May 2020
Response from castrospark on Aug 5, 2020
Boa tarde, agradecemos a avaliação. Sua opinião é muito importante para nós!

10/10 Excellent

Elisangela, goiania Brazil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from castrospark on Mar 6, 2020
Bom dia Elisangela, agradecemos a sua avaliação. Seja sempre muito bem-vinda ao Castro's Park Hotel!