Av. Republica do Libano, 1520, Setor Oeste, Goiania, GO
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Olá, Edmar. Agradecemos por nos avaliar. Aproveitamos a oportunidade para reforçar que estamos sempre à disposição dos nossos clientes para ouví-los e entender melhor como podemos melhorar para que em suas próximas visitas possamos proporcionar experiências mais agradáveis. Dito isso, adoraríamos saber de que forma podemos oferecer uma estada mais confortável em oportundiades futuras. Seguimos à disposição. Com carinho, equipe Castro's Park Hotel.
Olá, Maurice. Agradecemos por nos avaliar e por escolher o nosso hotel para se hospedar. Seguimos à disposição para recebê-la novamente em outras oportunidades, seja sempre muito bem-vinda!
10/10 Excellent
Rita
Oct 11, 2023
Rita
Stayed 4 nights in Sep 2023
Response from Castro's Park Hotel on Dec 11, 2023
Olá, Rita. Agaradecemos por escolher o nosso hotel e por nos avaliar. Adoraríamos recebê-la novamente para apreciar todo o conforto do nosso hotel e em especial, a nossa premiada gastronomia. Seja sempre muito bem-vinda!
Was here last year and the hotel looked a bit worn. This year it appears that the Castro's has done some renovations and updates. Needed and has been well done. Will continue coming here
Olá, Inês. Agradecemos por escolher o nosso hotel. Notamos que a Sra. nos avaliou com nota 3 de 5. Estamos sempre à disposição para ouvir os nossos hóspedes e nos atender aos pontos de melhoria, sendo assim, gostaríamos de entender de que forma podemos proporcionar uma estada mais agradável e alcançar uma avaliação melhor.
Ana, agradecemos por compartilhar conosco um pouco do que foi a sua hospedagem. Esperamos que tenha tido dias maravilhosos conosco. Havendo outras oportunidades, estamos à disposição para recebê-lo. Seja sempre muito bem-vindo!
10/10 Excellent
welisangela, riviere
Apr 21, 2023
welisangela
Stayed 1 night in Apr 2023
Response from Castro's Park Hotel on May 25, 2023
Olá, Welisangela. Agradecemos por nos avaliar e por escolher nosso hotel. Havendo outras oportunidades, adoraríamos recebê-la por aqui novamente. Seja sempre muito bem-vinda!
Bathroom had mold on the tiles. Carpets dirty and moldy. Rooms have not been remodeled since 1986. No air conditioning on the hallway and the elevators. It was truly discusting.
USB connectors not available for charging your cell phone. Besides that we had an excellent stay at Castro’s. The staff were polite, professional and efficient. The food was great and the beds were super comfortable and clean. Great location as well. We were very satisfied.
My room flooded because of the air conditioning and after move to another duty room the fone didn’t work for the whole week
The hotel is too old and dusty
Angela
Stayed 7 nights in Jun 2022
4/10 Poor
marco
Travelled with family, Travelled with family and small children
May 19, 2022
Liked: Staff & service
Disliked: Cleanliness
This place used to be the best hotel in Goiania. Now it is too outdated.
marco
Stayed 4 nights in May 2022
4/10 Poor
Caio
Apr 12, 2022
Expected more
Good location, but not a 4 star hotel. I was at the 13th floor and the WiFi was not working; after I called the reception desk 3x, the problem was not fixed and I spent the whole week anchored in my mobile phone. Food is “ok”, although they charge 10% extra for self service buffet (??).
Excellent and friendly service; very comfortable bed
Jeremy
Stayed 1 night in Apr 2022
Response from castrospark on Apr 19, 2022
Hello Jeremy. Thank you for rating us. Our greatest joy is being able to offer our guests excellent service and comfort during their stay. It was an honor for us to welcome you. We are always available.
Hotel Velho e péssimo revestimento acústico, muito barulho das pessoas andando no apto de cima!
FELIPE
Stayed 1 night in Mar 2022
Response from castrospark on Mar 29, 2022
Olá, Felipe. Agradecemos por compartilhar o seu feedback conosco, é através dele que somos capazes de aprimorar o nosso estilo único de atendimento e proporcionar melhores estadas. Somos um hotel tradicional na cidade de Goiânia e nossa estrutura guarda muitas histórias, por isso, optamos por preservá-la em alguns pontos. Proporcionar conforto e comodidade aos nossos hóspedes é a nossa prioridade, sendo assim, sempre que possível realizamos revitalizações nas nossas áreas comuns. Já dispomos de algumas categorias de hospedagens modernas e clean, sugerimos conhecê-las em uma outra oportunidade. Em relação ao barulho, iremos repassar para nossa equipe de manutenção para que investiguem o que houve e assim possamos corrigir o problema e podermos reverter a sua experiência no futuro. Seja sempre muito bem-vindo!
10/10 Excellent
Andrezza
Mar 5, 2022
Andrezza
Stayed 1 night in Mar 2022
Response from castrospark on Mar 17, 2022
Olá, Andrezza. Agradecemos por nos avaliar e por escolher o nosso hotel. Esperamos ter atendido todas as suas necessidades e ter proporcionado uma excelente estada. Havendo outras oportunidades, seguimos à disposição para recebê-la novamente para apreciar ainda mais todo o conforto que oferecemos por aqui. Seja sempre muito bem-vinda!!
10/10 Excellent
Claudia Lopes
Mar 3, 2022
Claudia Lopes
Stayed 9 nights in Feb 2022
8/10 Good
Ana Claudia
Travelled with family
Jan 12, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ana Claudia
Stayed 8 nights in Dec 2021
Response from Castro's Park Hotel on Feb 16, 2022
Olá, Ana. Agradecemos por nos avaliar. Esperamos que tenha tido uma excelente estada conosco. Seguimos à disposição para recebê-lo em nosso hotel em outras oportunidades! Seja sempre muito bem-vinda!
Olá, Shairon. Agradecemos por non avaliar. Esperamos que a sua estada conosco tenha sido bastante apreciada. Estamos esperando por você em outras oportunidades para curtir ainda mais todos os serviços oferecemos por aqui, como por exemplo uma massagem relaxante no SPA ou desfrutar da nossa tradicional feijoada aos sábados. Seja sempre muito bem-vindo, será uma honra recebê-lo.
4/10 Poor
Celeny, beverly hills
Oct 6, 2021
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel staff didn’t know what was expedia VIP.
Celeny
Stayed 1 night in Oct 2021
10/10 Excellent
Ronnie
Oct 4, 2021
Ronnie
Stayed 1 night in Oct 2021
Response from castrospark on Oct 26, 2021
Olá, Ronnie. Agradecemos por nos avaliar. Esperamos que tenha apreciado bastante sua estada conosco e que tenha aprovado a premiada gastronomia do Restaurante ipê e todo o conforto do nosso hotel, como os serviços de SPA e nossa piscina climatizada. Havendo outras oportunidades, estaremos a disposição para recebê-lo. Seja sempre muito bem-vindo.
Excellent service, good food, facilities in good condition, quite clean.
I did not like that in the pool area they allow smoking. They must have more staff to clean and tend the area. They should not allow drinking or eating inside the pool.
Safe was not working and tv had issues as well. The front desk guy tried to give me hard time when a family member came to visit.
Rooms need an update.
Breakfast and pool are nice.
Valet drivers were very attentive during anytime of the day.
A classic that hasn’t changed much over the last 10 - 15 years. Nevertheless, this place is still the reference of excellence in Goiania. All staff members are extremely professional and pleasing. The attached hotel restaurant is another reference for excellent food and service
Beautiful property and rooms. Excellent staff and friendly service. Great restaurant/bar.
Verified traveller
Stayed 2 nights in Jul 2021
Response from castrospark on Aug 2, 2021
Hello, we appreciate the review sent. We were very happy to hear that you approved our hotel and had a good experience with our teams and services. Always welcome to Castro's Park Hotel.
8/10 Good
John
Travelled with family
Jul 19, 2021
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Almost Everything was 1st class excellent.
The room and bathrooms need remodeling just old and worn out.
Other than that everything was perfect and we appreciated the staff and amenities.
John
Stayed 1 night in Jul 2021
Response from castrospark on Aug 2, 2021
Hello John. Thanks for rating us. We appreciate your suggestions, we are a traditional hotel in Goiânia and our structure is part of our history, however, we have other categories that were recently revitalized and have a modern structure. We suggest meeting them on your next stay with us. We were very pleased with the compliments, for us it is very gratifying to know that you have approved your stay at our hotel. Always welcome to Castro's Park Hotel.
The free breakfast was phenomenal! Everything one might want and more. The ambience was peaceful even though in the middle of downtown. The lobby and dining area are very open with a vaulted ceiling and water running down in the roof glass giving beautiful light effects. Tastefully and artistically decorated. Though our room had a “double” it was really a king-sized bed. The mattress was just right; firm but not too firm. The sheets were super comfy. Had we brought our suits we would certainly have taken advantage of the nice, clean pool. I would recommend it to anyone.
Verified traveller
Stayed 1 night in Mar 2021
Response from castrospark on Apr 8, 2021
Good morning, thank you for your evaluation. We are very happy with the compliments of your stay. Whenever you come to Goiânia, welcome to Castro's Park Hotel!
10/10 Excellent
Stephen
Dec 31, 2020
Stephen
Stayed 14 nights in Dec 2020
Response from castrospark on Feb 26, 2021
Boa tarde Stephen, agradecemos a sua avaliação. Volte sempre!
10/10 Excellent
Rogerio
Dec 25, 2020
Rogerio
Stayed 1 night in Dec 2020
Response from castrospark on Feb 26, 2021
Boa tarde Rogerio, agradecemos a sua avaliação. Seja sempre bem-vindo ao Castro's Park Hotel!
2/10 Terrible
Verified traveller
Nov 23, 2020
Verified traveller
Stayed 1 night in Nov 2020
Response from castrospark on Feb 26, 2021
Boa tarde, agradecemos a sua avaliação. Poderia nos informar o que não aprovou em sua hospedagem? O seu feedback é muito importante para nós!
6/10 Okay
Iolanda
Oct 19, 2020
Liked: Staff & service, room comfort
Este hotel parece que já foi grandioso no seu tempo mas atualmente necessita urgentemente de uma redecoração. As portas e o carpet do corredor em más condições. O quarto que inicialmente nos disponibilizaram definitivamente não valia o preço que pagamos, banheiro antigo, mobília quebrada. Mudamos de quarto 2 vezes até encontrar um decente. Achei os preços abusivos para a condição do hotel. O café da manhã muito básico. Não retornaremos.
Iolanda
Stayed 1 night in Oct 2020
Response from castrospark on Oct 29, 2020
Bom dia Iolanda, agradecemos a sua avaliação, a sua opinião é muito importante para nós!
Sentimos muito por sua experiência conosco. Dispomos de 12 categorias diferentes para que o cliente tenha as melhores opções ao fazer a sua escolha, como por exemplo, o apartamento Business Class, reformado para melhor atendê-los. Informamos também que após ouvir a opinião de nossos hóspedes estamos revitalizando a nossa área de lazer.
Havendo a possibilidade de atendê-la em outra oportunidade, eu e toda minha equipe sentiremos honrados em tê-la novamente.
Just want to say thank you to the Castro’s family!
I had a great time at Castro’s Park Hotel .
Great staff, best breakfast !
It’s very nice to feel at home !
Thanks again 👍👍👏🙏
Yara
Stayed 20 nights in Mar 2020
Response from castrospark on Sep 14, 2020
Good morning Yara, thank you for your evaluation. Always welcome at Castro's Park Hotel!
Ac extremely old, they have carpet all over the roon i called the staff and i said about the mold all over but he couldn't do anything because some soccer people were there and they dont have enough room without carpet and with removation, so i had to stay in a place the. Had mild and no AC. I was so tired then i let it go and booked another hotel in the next day ... well will never go back there
Verified traveller
Stayed 1 night in Aug 2020
Response from castrospark on Sep 17, 2020
Dear Guest!
Castro´s has as a principle to serve our customers satisfactorily. In view of this, I affirm that we have taken the necessary measures so that these facts do not occur again, as it is our policy to listen to our customer and propose the best solution. In our hotel, we have apartments with porcelain tiled floors and some carpeted units,but nothing justifies not having fulfilled your request and arranged for you to be transferred to one of the other units.My entire Team and I sincerely apologize for the inconvenience caused. If you give us
a vote of confidence, We would like to be able to reverse this image and thus show our Castro´s style of serving.
I am at your entire disposal for any necessary clarifications, in which I commit myself to
better guide my team so that we can make sure that you have the services and assistance according to your expectations.
Thank you for your attention.
Boa tarde Lilian, agradecemos a sua avaliação. É extremamente gratificante para nós saber que aprovou sua estada conosco. Seja sempre muito bem-vinda ao Castro's!
2/10 Terrible
Verified traveller
Jun 12, 2020
Verified traveller
Stayed 7 nights in May 2020
Response from castrospark on Aug 5, 2020
Boa tarde, agradecemos a avaliação. Sua opinião é muito importante para nós!