The hotel advertised there would be wi-fi in each room, air con, a safe, a fridge, bath robes and slippers. Our first room had no fridge, no working air con, no working safe, no bath robe, no slippers and wi-fi was nowhere in the hotel. We moved rooms and the new room had a fridge and working air con. The safe wasn't working and we didn't get any of the other advertised "extras". Towels were either stained or had holes in them. The toilet was blocked. We ordered room service and are still waiting for it to be delivered, 3 days later. The breakfast buffet was always nice and varied. However, we found out on our last day that there was other food you could request, but the staff never told us. Overall, this hotel has potential, they just need to try harder at their cleaning and the staff need to be more customer focused