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Reviews of Fortune Sector 27 Noida

4.5 out of 5
Fortune Sector 27 Noida
Block I, Plot 1A, Sector - 27, Noida, Uttar Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 67 reviews" "
Rating 8 - Good. 29 out of 67 reviews" "
Rating 6 - Okay. 12 out of 67 reviews" "
Rating 4 - Poor. 7 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sivapathasunderam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly. Wish more of them can speak in English. The driver not knowing English is a problem. The Security Manager, Room Service staff and front desk staff are excellent and helpful. Food is good. Not many activities within walking distance but the security manager assisted me to get transportation.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Sivapathasunderam, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback. We're thrilled you found our staff friendly and our service helpful. It’s always great when we are able to leave such a positive impression. Your compliments regarding the Security Manager, Room Service, and front desk staff have been passed on to the respective teams. We apologize for any language barriers you might have encountered with our driver. It is the kind of constructive feedback that helps us identify areas we can improve. We will be actively working to enhance English proficiency across all our staff to better serve our international guests. It is wonderful to hear that you enjoyed our food offerings and local transportation assistance. We regret the lack of nearby activities and will ensure to enhance our recommendations for local attractions. Thank you once again for your valuable feedback. We are looking forward to welcoming you back soon. Thanks & Regards,Sameer LuthraGeneral Manager Fortune Sector 27 Noida

8/10 Good

Rajiv

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
stay was very comfortable, Courteous and well mannered staff.
Stayed 2 nights in Jun 2023
Response from General Manager on Sep 1, 2023
Dear Rajiv, Thank you for taking the time to leave a review! We are thrilled to hear that you had a very good and comfortable stay with us. Our team takes great pride in providing exceptional service, and your kind words about their courteous and well-mannered behavior are much appreciated. We hope to welcome you back again soon for another enjoyable experience. Thanks & Regards,Sameer LuthraGeneral ManagerFortune Sector 27 Noida

10/10 Excellent

Karan Neale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VFM Business Hotel in Noida
Nice convenient property located in the main business district of Noida. The staff is very friendly and ensures that you are well looked after.
Stayed 1 night in Mar 2023

8/10 Good

RAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on main road, 2km from filmcity,
Stayed 2 nights in Dec 2022
Response from Fortune Sector 27 Noida on Dec 24, 2022
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.

10/10 Excellent

Dipak

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hygiene
Everything was good except the tea cups which were not properly cleaned.
Stayed 2 nights in Dec 2022

8/10 Good

BHARAT LAKHMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the Dining Room was execellent. The staff cleaning the rooms was very good. The area outside the hotel was not very good there was a very foul smell from a sewer line esp after it rained.
Stayed 2 nights in Feb 2022
Response from Hotel Manager on Mar 21, 2022
Dear guest, namaste ! at the outset, i would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at fortune inn grazia, noida. While i regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At fortune inn grazia, noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel for short stay
Hotel is good for short business stay, rooms are good enough in size and washrooms are also neat and clean. Breakfast has very limited options and not so lavish. No other recreational facilities in the hotel. Mall of india is around 1.5 km from hotel. One can opt this property for business trip.
Stayed 1 night in Dec 2021
Response from Warm regards replied by (hotel manager) on Dec 25, 2021
Dear guest, namaste ! at the outset, i would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at fortune inn grazia, noida. While i regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At fortune inn grazia, noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

8/10 Good

Rajan

Liked: Cleanliness, staff & service, room comfort
An ageing property
The room is nice and big. Though it needs renovation badly. Signs of wear and tear are everywhere. Staff is friendly and the food is good. The property is very close to main market area. But it’s next to a drain. Overall, though it’s bear a brand name, it is nowhere close to the brand image. An OK property when it comes to overall impression and experience.
Stayed 1 night in Mar 2021
Response from Hotel Manager on Mar 23, 2021
Thank You Sir for your valuable feed back .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

6/10 Okay

Dipayan

Liked: Cleanliness
Average mid-range hotel. Service can be improved..
OK, Hotel. Cannot say my stay was a pleasure. No toiletries provided unless asked for. Even a simple dental kit, shaving kit or a slipper was missing. Though reserved a room for a single bed, got a twin bed - the reason? Rooms not available. Then what's the use of reservation? Staff at the front desk was professional and quite quick. Room size is quite good.
Stayed 2 nights in Jul 2019
Response from Replied by Fortuneinngrazia (Hotel Manager) on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards, Replied by Fortuneinngrazia (Hotel Manager)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

6/10 Okay

Rajesh

Disliked: Cleanliness
Stay
A not so good experience for a business trip. Couple of things didn't go well. Housekeeping misses a lot of things around the room and they take their own sweet time if asked for some thing. The check in was good, the breakfast was good though the choices for the hot breakfast was limited. Overall a not so good/bad experience.
Stayed 1 night in May 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overrated on website. Beds were twin size instead of queen.
Stayed 1 night in Apr 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience
Overall great experience Hotel is located in a safe neighbourhood. Food is good as well. Very helpful staff
Stayed 1 night in Mar 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Mar 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better than what was served. Staff took time to locate booking. Rest was good.
Stayed 1 night in Feb 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

4/10 Poor

Thomas S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and very unpleasant odors!
The strongest, most foul stench of sewage I've encountered in travelling in Asia for 24 years. The entire hotel stunk. I feel sorry for the staff that have to work in these conditions...and btw- most of the staff were very professional, kind, attentive, etc.
Stayed 3 nights in Feb 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure and comfortable property; exceptional shower; very attentive staff
Stayed 3 nights in Feb 2019
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located within close access to Market. Staff is friendly and courteous. Food is excellent. Room service is on prompt basis and excellent.
Stayed 3 nights in Nov 2018
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is too Good and courteous. Really impressed. Services are excellent. Room rates little costly online sometimes, better call them and book at counter.
Stayed 4 nights in Nov 2018
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

6/10 Okay

Dewesh, Lucknow

Liked: Staff & service
Disliked: Property conditions & facilities
There was a sewer smell in the room. Shower was damaged, took extra time to take a wash.
Stayed 1 night in Sep 2018
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

4/10 Poor

Verified traveller

Disliked: Staff & service
Overpriced hotel!
Overpriced hotel for the location it is in.
Stayed 1 night in Jan 2018
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

Hemant

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Hotel is neat, clean and comfortable. The hotel staff is friendly. However the service requests sometimes needs to be reminded more than once to materialise. The check in is fast but check out takes time.
Stayed 3 nights in Nov 2017
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

2/10 Terrible

AK, San Francisco

Disliked: Staff & service
They did not have a reservation for us.
We reached the hotel late at night. They claimed they had not heard about any reservation from Expedia. After a long time, they agreed to put us up at another hotel as they had no more rooms. It took us 1 hour to get to the other hotel. We got to bed at 6 am. The next day they said that they had cleared it with Expedia and moved us back to the original hotel. It was a very bad experience so late in the night. Either Expedia or the hotel messed up. I would like to talk to someone in senior management at Expedia to get to understand what went wrong. This will be a big problem to use Expedia in future if we can not depend on reservations made through Expedia.
Stayed 2 nights in Oct 2017
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce staff, clean hotel, good rates. Airport pick up service was expensive
Stayed 5 nights in Sep 2017
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

4/10 Poor

Col SL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful and expensive.
Not a good experience. Too expensive for location. Lacks facilities.
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

Mohd, Aligarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great experience.. they provide good environment for stay there
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good hotel
Everthing was good in hotel, location, staff and cleanliness. Some how I did not find food taste exiting enough to my experience there was no wow effect in taste of food.(average)
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

4/10 Poor

Amanjot

Disliked: Staff & service, room comfort
This one can be avoided!
Not a 5 Star by any standards! There's a garbage dump right next to the hotel which stinks really bad! And the breakfast is very poor as well!
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

8/10 Good

Ajay, Atlanta

Liked: Staff & service, room comfort
It was nice hotel good breakfast
WIFI Connection was not good in Room the connection was breaking time to time
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

6/10 Okay

anil, Mumbai

Liked: Property conditions & facilities
Average hotel
Its not a luxury hotel but between a 3 and 4 star. Room doors slamming in the night was very loud and disturbing. House keeping was average. In my view it was about 20% too expensive for the standard and location.

8/10 Good

Geoff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and staff are very efficient and friendly.Front desk is particularly welcoming.

8/10 Good

vikrant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Masroor, Lucknow

Disliked: Staff & service, property conditions & facilities
not good
I was not satisfied with your staff they all are seems every time confused

8/10 Good

jagbir, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good place to stay
I rated it 4 star because their breakfast is not up to the mark for the price you pay to stay. The hotel staff and service they provide is amazing. The room service is really quick. Stayed here about a week before and came back to stay for another 3 nights.

8/10 Good

jagbir, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a good place to stay
Booked this hotel for meeting up with my girlfriend who lived in Noida. Definitely 5 star for service. The hotel staff was very courteous and professional in every way. The rooms and the hotel property itself was very clean. Only downside was the breakfast,which was not up to the mark( chicken nuggets,muffins and bacon strips were very yucky) and the overfilled bad smelling trash container outside the hotel property.

10/10 Excellent

Risha, Aligarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
That was comfortable.

8/10 Good

POWEN, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quiet and Nice place to stay
It's a Quiet, Comfortable, and Nice place to stay. Easy to take an Auto or taxi to go to other places. A chemist and Pizza Hut is next to the hotel. Only one thing about the Free WIFI, if the bandwitdh and speed can be wider and faster, the customers must have a better satisfaction.

8/10 Good

Rajnish, Noida

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
nice stay
nice stay

10/10 Excellent

NUSAYR, Hyderabad, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value - beats so-called "5-star"s!
Excellent service and friendly staff but predominantly Hindi-speaking at the room-service or housekeeping level. Food good with healthy low-fat, whole grain, and fresh fruit choices but mostly Indian. Some continental or cereal choices at breakfast.

8/10 Good

Animesh_jn, Bhopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good Business Hotel
THe overall stay was good, I reached the property much earlier thn the stated check-in time and was provided a early check-in, although I had not requested the same. The breakfast spread was limited but good. I would recommend the hotel for stay to others as well.

6/10 Okay

Pradip, Kolkata

Liked: Staff & service
Good hotel for Business Stay
Good service and pleasant staff. Due to technical fault , AC of my room did not work till past midnight - Maintenance issue which should not happen in this category hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Poor service quality.
Very poor service quality. Manager of the hotel does not know how to talk.

10/10 Excellent

mirza, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome experience
very comfy place. awesome customer service. safe and reliable.

8/10 Good

Tejas, Ahmedabad, india

Liked: Cleanliness, property conditions & facilities
Nice Business Hotel.
Good rooms. Nice breakfast.
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

2/10 Terrible

Alieesha, Mumbai, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a black spot on the ITC brand
I'd booked myself in this hotel on a business trip to Noida after reading the reviews.To my utter disappointment and chagrin, my experience was completely contrary to that of others! I booked myself here because it was an ITC property. I generally stay at ITC properties and I love the experience. I knew this is a business hotel and would be a few notches below an ITC Gardenia/Chola, but I didn't expect it to be so horrible. I'd booked a room with a Queen size bed, but was given a Twin bed room. Since I'd checked in late at night and didn't have the energy to change the room, I decided to make do. The porter who helped me to the room opened the door with the card key and set it aside on the table, switched the a single light on, took the tip and scooted before putting the key into the slot, so I wasn't sure it needed to go there. I kept trying to put the other lights on in the night and the next morning, and they didn't come on. When I went to the bathroom, there was no brush kit, the toilet roll was almost over, and there was no conditioner for the shampoo. I told myself I would call for it next morning when I woke up and needed to get ready. In the morning, I tried to call housekeeping, both phones were dead, when I tried calling the hotel from my cellphone, the number was out of service, I had to go to the reception in pajamas to get the brush kit. The breakfast spread was below par and I had to leave without coffee because they didn't hear my instructions for coffee!
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed from 2/21 thru 2/23/14. It was really good visit for us.
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,

10/10 Excellent

Ramesh, Sudbury,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avery good hotel, close to the shopping areas .
Very curteous staff. Check in was efficient and we were escorted to our room with a complete explaination of features in the room, other facilities /services offered on the premises and restaurant timings. Our baggage was delivered immediately. Our WiFi requests were handled efficiently. The restaurant was clean and the staff curteous.The food catered to the cliental of the hotel. The facilities we're very clean and well maintained. The rooms were spacious and very clean and the bathroom was equipped for people with physical disabilities. The checking out was very efficient and we were escorted to our taxi and our luggage was handled efficiently. We left fully rested and with a happy feeling.
Response from Hotel Manager on Oct 16, 2020
Dear Guest, Namaste !!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Inn Grazia, Noida. While I regret the inconvenience you have experienced, please be assured that we’ve established all the areas of concerns with regards to the process; people and corrective action taken. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Inn Grazia, Noida, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm Regards,