Note fondée sur 960 évaluations vérifiées
4,2 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 23 avr. 2024
The property needs to be updated. Only 2 elevators were working, barely. The refreshment areas were out of coffee. The rooms are nice but lack the amenities of properties like the Monarch. If Ceasars wants to compete they need to update the hotel.
par un voyageur vérifié
Publié le 22 avr. 2024
The Room Was Kind Of Dirty And The Bed Sheets Had Blood Spots On Them. The Room Was Very Hot And The Furnace Wasn't Working To Cool It Down So I Had To Open The Windows To Cool It Down. It Was Very Hard To Get A Drink From The Waitresses While Gambling To Where I Had To Purchase Drinks From The Bar
par un voyageur vérifié de Glenwood Springs
Publié le 21 avr. 2024
It's going downhill unfortunately. On a busy Saturday, only 2 functioning elevators. Housekeeping slamming doors against security bars early in am was a rude awakening. Staff at front desk not friendly at all. The room was clean, but could hear everything in the hallway and room next door.
par un voyageur vérifié
Publié le 21 avr. 2024
par un voyageur vérifié de Grand Junction
Publié le 19 avr. 2024
par un voyageur vérifié
Publié le 18 avr. 2024
Where to start. I upgraded to premium room which included water, coffee and high speed internet. The water were mini bottles for the coffee machine that didn't work and the refrigerator didn't work. Aso when we went to our room it was 78 degrees, we were told they didn have the hvac on and to open a window. Of the 2 windows one didn't have a screen and the other one was broken. I did report this to the front desk and they did refund 16.63 resort fee.
par un voyageur vérifié
Publié le 18 avr. 2024
Very nice
par un voyageur vérifié
Publié le 14 avr. 2024
The ac in the room did not work
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Neil, Gestion de l’hôtel
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.
par un voyageur vérifié
Publié le 14 avr. 2024
The a/c was broken and our room was an oven the whole night at 82 degrees. There also was no soap/shampoo provided.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Neil, Gestion de l’hôtel
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down (not broken) during the winter and early spring due to the very low outside temperatures overnight that we experience in the mountains. Good luck and we look forward to seeing you again soon.
par un voyageur vérifié
Publié le 14 avr. 2024
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Neil, Gestion de l’hôtel
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
