Duplex, 1 Double Bed (Duplex Room)

Reviews of Hotel Rotary Geneva – MGallery

4.5 out of 5
Hotel Rotary Geneva – MGallery
18-20 Rue Du Cendrier, Geneva, GE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 504 out of 932 reviews" "
Rating 8 - Good. 347 out of 932 reviews" "
Rating 6 - Okay. 59 out of 932 reviews" "
Rating 4 - Poor. 16 out of 932 reviews" "
Rating 2 - Terrible. 6 out of 932 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Soraya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all excellent. The room was nicely decorated and was very comfortable. Good breakfast selection. No complaints!
Stayed 3 nights in Jan 2024
Response from Hervé Puy, Deputy Manager on Feb 28, 2024
Dear Soraya,It was a pleasure to receive this great review. We are delighted to hear that you found the room decor to your liking and experienced comfort during your stay. It is pleasing to note that our breakfast selection met your expectations. Our team strives to ensure a memorable experience for all our guests by offering a diverse range of options to start the day. We look forward to welcoming you again soon.Best wishes,

6/10 Okay

Richmond

Business traveller
Liked: Cleanliness
Disliked: Amenities
Pretty hotel with colourful desig , wonderful pillows but bed is not comfortable. I came earlier than 3pm which is the check in time, and i need to change to my work clothes for a meeting, the staff nor facility werent helpful for that. they were a little bit dismissive. the location is good, close to main train station and the fountains, however i would opt for the old town area when i go back to Geneva next time
Stayed 2 nights in Oct 2023
Response from Hervé Puy, Deputy Manager on Nov 5, 2023
Dear Guest, Please accept our thanks for taking the time to review your visit to our hotel. We are delighted to hear that you appreciated our colorful design and wonderful pillows. Our location indeed offers easy access to the main train station and the beautiful Lake Geneva. We apologize for any inconvenience you faced during your early arrival. We understand the importance of being able to change and prepare for a meeting, and we will take your feedback into consideration for future improvements. We are sorry to hear that you found the bed uncomfortable, as we strive to provide a high level of comfort for our guests. We would love to welcome you back to the Hotel Rotary for your next trip to Geneva. Kind regards,

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, very friendly staff, and the complimentary minibar is a nice touch. Room is spacious and clean. Thank you to wonderful staff, especially reception
Stayed 3 nights in Oct 2023
Response from Hervé Puy, Deputy Manager on Oct 22, 2023
Dear Janice, Thank you for sharing your opinion of your stay with us. We are delighted to hear that you appreciated our lovely location and the friendliness of our team especially at the front desk. It is nice to know that you found your room to be spacious and clean, and that you enjoyed the complimentary minibar in our Signature and Duplex rooms. Once again, thank you for your kind words and we look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Maha, Discovery bay

Stayed 3 nights in Sep 2023
Response from Hervé Puy, Deputy Manager on Oct 22, 2023
Dear Madam, It was a pleasure to receive this great review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. It would be our pleasure to have you return on another occasion. Very best wishes.

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Hervé Puy, Deputy Manager on Oct 22, 2023
Dear Sir, Thank you for this positive rating. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We really hope we will have the opportunity of welcoming you back in the future. Kind regards,

10/10 Excellent

Clermont Le

Stayed 1 night in Aug 2023
Response from Hervé Puy, Deputy Manager on Oct 22, 2023
Dear M. Clermont Le, It was a pleasure to receive this kind review of your time with us. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to a return visit from you in the future. Best wishes,

10/10 Excellent

George, Jefferson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to spend a few days in Geneva following a Rhine River cruise. Front desk staff was congenial and multi-lingual. Lobby is attractive but not special as is the open first floor restaurant. Rooms were comfortable and bigger than we expected. Restaurant and bar were absurdly expensive but then again so is everything in Geneva. We found a very nice boulangerie on the corner of the block which took care of breakfast needs at a much better price. Very convenient access to the train station and multiple public bus and tram lines for which you get a free pass with your reservation
Stayed 4 nights in Aug 2023

10/10 Excellent

Diane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel! I stayed there for seven nights, and could not have felt safer or more comfortable. The hotel is very nice, and my room was spacious, very clean, and well-equipped. I could walk everywhere in downtown Geneva, including Vielle Ville, and the hotel also provided me with a public transportation pass for the duration of my stay. There’s a bus supposed less than five minutes away from which you can catch buses to many locations. We’ll be staying at this hotel again next year with our guests when we return for my daughter’s wedding.
Stayed 7 nights in Jun 2023
Response from Hervé Puy, Deputy Manager on Aug 22, 2023
Dear Diane,Thank you for sharing your opinion of your stay with us. Your kind mention of our team's service is greatly appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. It's also great to know that you found our location to be ideal. We look forward to welcoming you back next year for your daughter's wedding !Kind regards,

10/10 Excellent

Aleksandr

Travelled with family
Liked: Cleanliness, property conditions & facilities
Above any expectations !!!!
Stayed 1 night in Jun 2023
Response from Hervé Puy, Deputy Manager on Aug 22, 2023
Dear Alexandr,Thank you for this positive rating !We're pleased that you had a pleasant stay with us and appreciated our high standards.Thank you again; we look forward to welcoming you back soon.Kindest regards,

8/10 Good

Mohamed

Stayed 4 nights in Jun 2023

6/10 Okay

Rodrigo

Business traveller
Liked: Room comfort
Disliked: Staff & service
Very bad service. They promised me a late checkout and didn’t honor their word. Cleaning was also below standard.
Stayed 3 nights in May 2023

10/10 Excellent

Alessandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for three lovely nights. Great restaurant. Nice room and boutique atmosphere. Very friendly staff.
Stayed 3 nights in May 2023
Response from Hervé Puy, Deputy Manager on May 22, 2023
Dear Madam, It was a pleasure to receive this great review. It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests. We look forward to welcoming you back. Best wishes,

8/10 Good

Tigran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Malcolm

Liked: Cleanliness, property conditions & facilities, room comfort
Very good 4 star
Good location and good value for money for Geneva. Found it to be comfortable and a quality 4 star.
Stayed 5 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hervé Puy, Deputy Manager on Apr 27, 2023
Dear Mrs Briggs, thank you for sharing your experience at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again very soon.Best wishes,

10/10 Excellent

Mo

Stayed 2 nights in Apr 2023
Response from Hervé Puy, Deputy Manager on Apr 27, 2023
Dear Mo,Thank you for reviewing your recent experience.We are pleased that we were able to meet your expectations.We all hope that we'll be able to welcome you back.Best wishes,

8/10 Good

Rob

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Staff were great
Stayed 4 nights in Feb 2023
Response from Hervé Puy, Deputy Manager on Mar 11, 2023
Dear Rob, Thank you for this positive rating. We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations. We look forward to seeing you again in the future. Kind regards,

4/10 Poor

Ilan

Stayed 3 nights in Mar 2023

10/10 Excellent

Jeffrey, Bellevue Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 1 night in Jan 2023
Response from Hervé Puy, Deputy Manager on Feb 27, 2023
Dear Jeffrey,Thank you for this positive rating. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs. We look forward to seeing you again soon.Best regards,

8/10 Good

Thomas L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most importantly is the excellent staff. They all were welcoming and took measures to assist us with whatever we needed. For anyone wanting to take day tours out of Geneva the hotel is about a five-minute walk to the pickup location for all the tours. Property is well maintained with great restaurant which serves a full buffet (tasty) breakfast.
Stayed 6 nights in Oct 2022

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is great to access the old city, the boat tours and to walk along the lake to the parks - the street itself isn't that attractive, but we never stay in the hotel for long, so it didn't matter at all. The one thing missing is a great bar, and bar services. Cocktails were not good, wine was fine, service was absent - still this is a minor issue.
Stayed 3 nights in Oct 2022

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 2 nights in Oct 2022

10/10 Excellent

Raman, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfortable bed, quiet room, convenient location. Shall be happy to choose again.
Stayed 4 nights in Jul 2022

10/10 Excellent

Daniela

Stayed 1 night in Jul 2022

8/10 Good

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel, pleasant staff and centrally located.
Stayed 4 nights in Jun 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Dheeraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Had 2 connecting rooms for 4 days each. Very comfortable, clean and convenient. The staff was phenomenal and patiently answered all or questions and even assisted in car rental since it was our first trip there. Would definitely stay there again!
Stayed 4 nights in May 2022

10/10 Excellent

Brian, Treasure Island

Stayed 1 night in May 2022

10/10 Excellent

Kelly

Stayed 1 night in Mar 2022

10/10 Excellent

Shyam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended..
Excellent service.. especially at the restaurant for breakfast… super
Stayed 2 nights in Feb 2022

8/10 Good

Herve Pierre Alexandre

Stayed 2 nights in Mar 2022

10/10 Excellent

Patricia J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the comforts of home.
The hotel was very comfortable and welcoming. It was like staying in your home away from home.
Stayed 1 night in Jan 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near lake Geneva and a short walk from the train station. Hotel rotary is elegant and friendly, with a nice breakfast, bar and restaurant. Nicely remodeled rooms and spacious bathroom. Great hotel!
Stayed 2 nights in Dec 2021

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Mohamed

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel, 100m away from the lakeside.
Stayed 1 night in Nov 2021

10/10 Excellent

Ali

Stayed 1 night in Oct 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

8/10 Good

Rio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical hotel
Everyone Beas very nice and helpful. The bathroom was very small but the room was comfortable and so was the bed and they had nice pillows
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Loved this classic boutique hotel - clean, warm, attentive 2 night experience- 2nd time I stayed here! Location is the best. Breakfast top notch
Stayed 1 night in Sep 2021

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Food service needs some improvement.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location Nice room and facilities . Comfortable bed .Good restaurants in the vicinity specially Indian restaurant Koran Average quality breakfast Helpful staff
Stayed 2 nights in Aug 2021

8/10 Good

NIKOLAOS

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Mourad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2021

4/10 Poor

Verified traveller

Unable to make reservation due to a cancelled flight…. Informed the hotel but they were not open to a refund
Stayed 1 night in Jul 2021

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Excellent location close to train station and old town. Very well appointed room and helpful friendly staff. Great find in this beautiful city.
Stayed 3 nights in Jul 2021

8/10 Good

Kathrine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & wonderful Staff to make our stay easier
Stayed 2 nights in Jul 2021

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021