When arrived at hotel, I was informed that my room was not reserved, and they where fully booked. The receptionist did have all my booking details, but said Hotels.com had not finalised the booking. This was very distressing for my part of 3. My colleague had also used hotels.com, and his party of 3 had no accommodation. The hotel pax receptionist agreed to try and get us booked into another hotel. Fortunately we did get a room. This is an awful experience at the start of a break.