Executive Double Room

Reviews of Hotel N'vY

4.5 out of 5
Hotel N'vY
Rue de Richemont 18, Geneva, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1009 reviews" "
Rating 8 - Good. 303 out of 1009 reviews" "
Rating 6 - Okay. 80 out of 1009 reviews" "
Rating 4 - Poor. 20 out of 1009 reviews" "
Rating 2 - Terrible. 22 out of 1009 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in Geneva
Stayed 3 nights in Mar 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hubert Viard - Directeur N'vY Hotel on Mar 22, 2024
Cher Philippe, Merci à vous pour cette jolie note laissée suite à votre séjour dans notre hôtel. Nous sommes très contents d’avoir contribuer à la réussite de votre séjour et nous espérons vous accueillir à nouveau très bientôt. Bien à vous,

6/10 Okay

Fidaa, hammond park

Liked: Cleanliness, staff & service
Nice location, friendly staff, for some reason I don’t receive breakfast .
Stayed 1 night in Feb 2024
Response from Hubert Viard - N'vY Hotel Director on Feb 25, 2024
Dear Fidaa, Thank you for leaving this lovely comment, the team was delighted to read your compliments! Our teams work daily to make you feel good at home. We have carefully noted your comment on your experiencebreakfast, and we will not fail to pass it on to our teams concerned. I'm looking forward to seeing you again,Best regards,

10/10 Excellent

MARYCRUZ

Stayed 1 night in Feb 2024
Response from Hubert Viard - N'vY Hotel Director on Mar 22, 2024
Dear Marycruz, Thank you for the five-star review. We really appreciate your feedback and we hope to welcome you back very soon. Best regards,

8/10 Good

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in Hotel N’vY! The staff are all incredibly helpful and lovely, the food was great and the rooms were lovely with great beds. The breakfast could have been better and was not comparable to the amazing evening meals and room service. The rooms are also unbelievably warm and the smart tv in the rooms does not work great (I am not sure if this was an issue with the remote or the tv but was incredibly frustrating). We also paid extra for a suite with balcony but this was not worth the money as the view is just of back streets and buildings. None of these issues were of great detriment to our lovely stay and I would definitely stay again but maybe in a a regular room.
Stayed 3 nights in Feb 2024
Response from Hubert Viard - N'vY Hotel Director on Feb 20, 2024
Dear Leigh, Thank you for your honest review of our hotel. We are glad to hear that you enjoyed your stay with us and we hope we can welcome you back in the near future. Best regards,

2/10 Terrible

Denish

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
New & clean hotel, but service was disappointing. Air conditioning in room was dysfunctional (no cooling option) and was overheating the room. We had to leave the room windows open in middle of winter night to be able to sleep however the street noise was then keeping us awake. We reported this & were told it will be addressed but nothing really changed. Unpleasant stay & was a big let down for a city of such stature.
Stayed 3 nights in Jan 2024
Response from Hubert Viard - N'vY Hotel Director on Feb 20, 2024
Dear Denish, Thank you for your stay in the Hotel N'vY and for the feedback. We always strive to provide the best for our guests and we hope you won't be judging us on this experience and will give us another apportunity to regain your lost confidence in the future. Kind regards,

10/10 Excellent

Chiashen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好地段,距離火車站、日內瓦湖走路七分鐘。公共交通方便,早餐非常豐盛。
Stayed 3 nights in Feb 2024
Response from Hubert Viard - N'vY Hotel Director on Feb 20, 2024
Dear Chianshen, Thank you very much for completing our guest satisfaction survey and rating your last stay at the N'vY hotel with such high scores. We are happy to hear that our facilities and services are to your satisfaction and we hope we can have a newopportunity to welcome you back.Best regards,

10/10 Excellent

Marie-Jo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hubert Viard - Directeur N'vY Hotel on Jan 9, 2024
Chère Marie-Jo, Nous vous remercions pour votre note attribuée lors de votre séjour à l’Hôtel N'vY . Nous espérons vous accueillir à nouveau très vite.Cordialement,

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Jan 7, 2024
Dear Marco, Thank you very much for the great score awarded to the Hotel N'vY. We hope you had an enjoyable stay at the Hotel N'vY and looking forward to welcome you back soon Warm regards,

8/10 Good

Adelina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 30, 2023
Dear Adelina, Thank you for visiting and sharing your kind review , we hope that you will choose to stay with us on your next trip in Geneva.Best regards,

10/10 Excellent

Alok, Scarsdale

Stayed 2 nights in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Jan 10, 2024
Dear Alok,Thank you for your perfect score! Your feedback means a lot to us. We're delighted to have provided you with an excellent experience during your stay.We hope to welcome you back soon for another fantastic stay at our hotel.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice weekend getaway
Stay was enjoyable and hotel interior is really interesting. However service during breakfast wasn't good enough. I never was asked to take my breakfast to the lounge because they want to clean area where I was seating.
Stayed 2 nights in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 20, 2023
Dear Guest, Many thanks for passing on your much valued feedback following your recent stay at the Hotel N'vY. Your comments are valuable for us to ensure we maintain our high standards of services and care. We will be certain to share your comments with the restaurant team.We are sorry to hear that we did not provide the service we try so hard to deliver. This is no way our standard here. We aim to raise our level of service each time, so we hope to wow you on the next occasion.Best regards,

8/10 Good

yen-my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N’vy
Hotel was conveniently situated at about a 20 mins walk from the main shopping district and just a few minute walk from the waterfront. Staff was excellent. My partner got very sick as soon as we arrived abd we were blessed with incredible service wether it was early check in, help to get salt, hot water, ice etc. The only thing is that the bed was two small beds put together. Other than that, thank you for everything
Stayed 2 nights in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 18, 2023
Dear Yen-my, Thank you so much for having chosen our hotel for your stay in Your satisfaction is our priority. Thank you again for your brilliant review, we so look forward to welcoming you back to our home again.Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful comfortable hotel in Geneva - hidden gem
Beautiful comfortable hotel. Bed and pillows were excellent, lovely clean new bathroom and small fridge in room was really convenient to make tea. Breakfast was beautifully presented, with a choice of main (avocado toast or cereal bowl and then accompanied by fresh fruit, pastries and wonderful breads and jams….just perfect. Customer service was great as well.
Stayed 3 nights in Nov 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 16, 2023
Dear Susan, Thank you so much for having chosen our hotel for your stay in Your satisfaction is our priority. Thank you again for your brilliant review, we so look forward to welcoming you back to our home again.Best regards,

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel......staff could use improvment.
Overall excellent and I would stay again! Room was not ready when promised at the normal check in time and staff not especially helpful in that regard. Also, the night before check out I asked what time the first train ran to the airport in the morning. They had absolutely not idea and struggled to find it on-line and then when they did they told me the wrong information. I found it on line and showed them the correct time which was a surprise to them. A tourist / business hotel should have this information on hand. A bit ridiculous. Overall however a great stay!
Stayed 5 nights in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 16, 2023
Dear David, First of all, let us thank you for taking time write a review after your recent stay with us. We are sorry you had to live this experience with a staff member. Please accept our deepest apologies and be sure we will act accordingly to make sure it never happen again, making sure all crew members behave the same way. We certainly understand your disappointment and really hope that you can forgive us and will reserve again at the N'vY hotel so we can prove you were right choosing our hotel. Best regards,

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 11, 2023
Dear Derek, A warm thank you from the entire N'vY Hotel's team. We are delighted to read that you had a good experience staying with us and we really hope to see you again soon. Best regards,

8/10 Good

Jorge, Manassas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 30, 2023
Dear Jorge, Thank you for the review and the almost-perfect mark ! Please, don’t be afraid to contact us to tell us what we could do next time to score the fifth star.Kind regards,

8/10 Good

Sury

Stayed 1 night in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 30, 2023
Dear Sury, Thank you very much for the great score, we were delighted to read that you had a great time. Looking forward to welcome back you soon. Warm regards,

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool place and friendly staff!!
Stayed 2 nights in Dec 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 18, 2023
Dear Shannon, Thank you for leaving us the amizing review and rating. We are delighted to learn that your stay with us was such an enjoyable one. We will ensure to share your compliments within our team. For now, we hope to be able to welcome you back again soon. Kind regards,

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great - very helpful staff. Easy tram access to the UN HQ
Stayed 5 nights in Nov 2023
Response from Hubert Viard - N'vY Hotel Director on Dec 1, 2023
Dear Jennifer, Thank you for your honest review of our hotel. We are glad to hear that you enjoyed your stay with us and we hope we can welcome you back in the near future. Best regards,

8/10 Good

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and comfortable, staff was fluent in English and Spanish
Stayed 6 nights in Nov 2023
Response from Hubert Viard - N'vY Hotel Director on Nov 29, 2023
Dear Gonzalo, Thank you for sharing your great review and rating with us. We really appreciate your comments and sincerely hope to have the chance of welcoming you back in the future.Best regards,

10/10 Excellent

Clementine

Stayed 1 night in Nov 2023
Response from Hubert Viard - Directeur N'vY Hotel on Dec 18, 2023
Chère Clémentine, Merci à vous pour cette jolie note laissée suite à votre séjour dans notre hôtel. Nous sommes très contents d’avoir contribuer à la réussite de votre séjour et nous espérons vous accueillir à nouveau très vite. Cordialement,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Decor.. And very cool staff
Stayed 1 night in Nov 2023
Response from Hubert Viard - N'vY Hotel Director on Nov 24, 2023
Dear Gary, Many thanks for your kind words. We are so pleased to see you had such a great time and you enjoyed all our facilities and services, especially the service provided by our kindness and helpfull staff. We look forward to hosting you again soon so we can share another amazing experience with you. Warm regards,

2/10 Terrible

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Expedia needs to do a better job with providing status to its VIP access properties. Terrible check in experience. No benefits even though i hold Platinum status with expedia. Front desk claiming expedia didnt send over status information and expedia call center is horrible.
Stayed 1 night in Nov 2023
Response from Hubert Viard - N'vY Hotel Director on Nov 24, 2023
Dear Carlos, We would like to sincerly apologize for the unfortunate experience that you encountered when staying with us. Please be sure your voice is heard, it counts for us. This will help to strongly improve our welcome. We really hope that you can forgive us and will reserve again so we can prove you that you were right choosing our unique hotel. We will be more than happy to keep in touch and have the pleasure of welcoming you again. We all wish you a lovely day.

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Modern vibe
Stayed 1 night in Nov 2023
Response from Hubert Viard - N'vY Hotel Director on Nov 20, 2023
Dear Eric, Thank you for your honest review of our hotel. We are glad to hear that you enjoyed your stay with us and we hope we can welcome you back in the near future. Warm regards,

10/10 Excellent

Robyn

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I always stay here when in Geneva and appreciate the uniqueness and friendly staff. The food is good and it is quiet at night. The only down side is the gym-
Stayed 6 nights in Oct 2023
Response from Hubert Viard - N'vY Hotel Director on Nov 5, 2023
Dear Robyn, Thank you very much for taking the time to write this warm feedback! We are delighted to know that you’ve kept a good memory of your stay in our hotel It is always a pleasure to receive positive feedback regarding the friendliness of the team.We hope we may welcome you for your next trip in Geneva. Yours sincerly,

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfectly located. Close/easily walkable to train station, Lake Geneva and major high end shopping. Lots of great restaurants. Easy access to city tours.
Stayed 4 nights in Oct 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 24, 2023
Dear Jill, A warm thank you from the entire N'vY Hotel's team. We are delighted to read that you had a good experience staying with us and we really hope to see you again soon. Best regards,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Very convenient to train station but no train noise.
Stayed 5 nights in Oct 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 24, 2023
Dear Jeff, Thank you so much for having chosen our hotel for your stay in Your satisfaction is our priority. Thank you again for your brilliant review, we so look forward to welcoming you back to our home again.Best regards,

8/10 Good

BRENDAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean & staff friendly, but coffee machine and iron did not work. Bath tub was a bit high off the ground so was tricky getting out of the shower. Bedroom Carpet had stains and should be replaced. Food was good.
Response from Hubert Viard - N'vY Hotel Director on Oct 12, 2023
Dear Brendan, Thank you so much for your feedback, we are truly happy you enjoyed your stay with us. We are looking forward to seeing you again soon. Best regards,

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 9, 2023
Dear Philip, A warm thank you from the entire N'vY Hotel's team. We are delighted to read that you had a good experience staying with us and we really hope to see you again soon. Kind regards,

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very poor service from the front desk. Never got greeted when we came in and waited 30 minutes and we have two young kids. Also the front desk staff doesn’t understand hospitality on how to apologies and make things right when things have gone wrong. The room itself is newly renovated and done well but the service is very poor. Wouldn’t recommend bc of this.
Stayed 2 nights in Oct 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 9, 2023
Dear Jonathan, We would like to sincerly apologize for the unfortunate experience that you encountered when staying with us. Please be sure your voice is heard, it counts for us. This will help to strongly improve our welcome. We really hope that you can forgive us and will reserve again so we can prove you that you were right choosing our unique hotel. We will be more than happy to keep in touch and have the pleasure of welcoming you again. We all wish you a lovely day. Best regards,

8/10 Good

Jesse, Calgary

Stayed 2 nights in Oct 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 6, 2023
Dear Jesse, Thank you so much for your feedback, we are truly happy you enjoyed your stay with us. We are looking forward to seeing you again soon. Best regards,

10/10 Excellent

Edward

Stayed 3 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 4, 2023
Dear Edward, Thank you so much for your review. It’s great to hear that you had such an enjoyable stay. We really apreciate the feedback and we do hope to welcome you back to the hotel soon.Kind regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 4, 2023
Dear Ian, Thank you very much for the great feedback and score, we were delighted to read that you had a great time. Looking forward to welcome back you soon. Warm regards.

10/10 Excellent

Robbie

Stayed 2 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 4, 2023
Dear Robbie, We were delighted to read your overwhelmingly positive feedback. We are pleased that you chose to stay at the N'vY Hotel and would love to host you again in the future. Kind regards,

10/10 Excellent

Dave

Stayed 1 night in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Oct 4, 2023
Dear Dave, Thanks for sharing your great recommendation with us. We really appreciate your comments and can't wait to welcome you back.Warm regards,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Friendly staff
Stayed 7 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 22, 2023
Dear Heather,A warm thank you from the entire N'vY Hotel's team. We are delighted to read that you had a good experience staying with us and we really hope to see you again soon. Best regards

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 22, 2023
Dear Robert, Thank you so much for having chosen our hotel for your stay in Your satisfaction is our priority. Thank you again for your brilliant review, we so look forward to welcoming you back to our home again.Kind regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, good service, food and facilities. Near to all the main sites with good transport.
Stayed 2 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 22, 2023
Dear Michael, Thank you for your review. We are so happy you had a fabulous stay and that you enjoyed our hotel! We hope we can welcome you back soon. Warm regards,

4/10 Poor

Giovanni

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really struggle to agree with the positive reviews for this hotel. Let’s try to be fair, it claims to be a 4 stars plus and it is not that cheap either. Location: not the best, not sure if it was the room with no sound proofing or the area itself, but you could often here people shouting from the street and the noise was not pleasant. Facilities: apart the entrance that is nice, the rest of the hotel doesn’t really offer much. The gym is far too small. Room: it may have been nice at the beginning, but now you have dirty carpet, mouldy bathroom, uncomfortable bed and pillow, weird shower, poor lighting. Breakfast: embarrassing for this class of hotel. Service: which service? No one at breakfast ever asked me if I wanted an expresso or something else, I had to chase the waiter to get one. Final note: if you have booked with Expedia and you are gold or above, do not expect to get any perks. Not only, as seen in at least another review, it seems they give you the worst rooms instead. Expedia should remove this hotel from their VIP list as this stay had nothing VIP at all.
Stayed 3 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 22, 2023
Dear Giovanni, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best regards,

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (especially Leo) went out of their way to be helpful. Made us feel like VIPs. The room was spacious and well-appointed. Breakfasts were excellent. The art in the hotel was appealing and well done. Good location, excellent view of Lake Geneva. Quiet and safe. Easy walk to the train and bus stations and 20 minutes to Old Town.
Stayed 2 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 14, 2023
Dear Monica, Seeing that you had a 5/5 experience is the best thing we could hope for! Our team will be happy to hear their hard work has paid off. We'll pass on your lovely feedback to Leo. Thanks again for taking time to share your experiencewith usWarm regards,

6/10 Okay

Arvinder

Travelled with family
Liked: Staff & service, property conditions & facilities
No daily water as part of stay. Extra pillow/s on bed needed, as one soft was not enough. Could be a bit harder. Towel hangers outside shower in wrong place.
Stayed 3 nights in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 14, 2023
Dear Arvinder, We appreciate you taking the time to hare your experience with us. Our sincere apologies for the fact that not every aspect of your stay was up to your expectations. Despite this, we hope you will consider staying with us again is the future. If so, please do not hesitate to contact us to accomodate all your needs. Kind regards,

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Weekend in Geneva at Hotel NVY
Overall the hotel was true to the pictures advertised. Service was average and the room does not include an iron. There are a couple iron rooms across 2 floors which one was out of order. Location was decent and is a 15 minute walk to the lake.
Stayed 1 night in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 12, 2023
Dear Deborah, A warm thank you from the entire N'vY Hotel's team. We are delighted to read that you had a good experience staying with us and we really hope to see you again soon. Kind regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 7, 2023
A warm thank you from the entire N'vY Hotel's team. We are delighted to read that you had a good experience staying with us and we really hope to see you again soon. Best regards,

10/10 Excellent

Liseli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great area to get in and around Geneva with great views of the Lake.
Stayed 4 nights in Aug 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 6, 2023
Dear Liseli, We were delighted to read your overwhelmingly positive feedback. We are pleased that you chose to stay at the N'vY Hotel and would love to host you again in the future. Warm regards,

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very good. Not all light switches worked. We could not turn off the bathroom lights. The switch was not repaired during our stay. The workaround was to turn off electricity for the night. Fortunately the air conditioning continued to work, as did the plug-ins, just not the lights. Location was very convenient.
Stayed 1 night in Aug 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 1, 2023
Dear Julie, Thank you for choosing our property, and we appreciate your feedback. We apologize for the inconvenience with the light switches in the bathroom. We will address this issue promptly to ensure it doesn't happen again. We're glad to hear that the rest of your stay was enjoyable, and we hope to welcome you back soon.Best regards,

10/10 Excellent

Ulrico

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed there for a night and it’s very clean and the amenities were excellent! Beautiful room and very clean! We love it! And the housekeeper went above and beyond to help us find our room because we were lost! Everything is great in N’VY hotel. Highly recommended.
Stayed 1 night in Aug 2023
Response from Hubert Viard - N'vY Hotel Director on Aug 27, 2023
Dear Ulrico, Thank you for leaving us the amizing review and rating. We are delighted to learn that your stay with us was such an enjoyable one. We will ensure to share your compliments within our team. For now, we hope to be able to welcome you back again soon. Warm regards,

6/10 Okay

Kaveh

Travelled with family
Liked: Cleanliness, property conditions & facilities
For the price, not enough amenities. One AC was not working so one room was hot all night. Staff were friendly but were very busy
Stayed 1 night in Aug 2023
Response from Hubert Viard - N'vY Hotel Director on Sep 1, 2023
Dear Kaveh,Thank you for your feedback. We apologize for the inconvenience you experienced with the amenities and the AC issue. Your comments are valuable to us, and we will use them to enhance our services. We hope to welcome you back in the future for a better experience.Best regards,

8/10 Good

Hayden J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice my only complaint was that the air conditioning couldn't keep up with the abnormaly high temperatures. It was very nearly 100 degrees fahrenheit. The AC did keep it well below 80, but low 70's would have been nice.
Stayed 1 night in Aug 2023
Response from Hubert Viard - N'vY Hotel Director on Aug 27, 2023
Dear Hayden J, Many thanks for taking time to share your review about your recent stay with us. With the unexpected heat in Geneva this summer. It was indeed a real challenge to keep our rooms as cooler as possible, but please rest assured that our engeneering department work hard to make it possible. We nevertheless understand that the temperature were not at your convenience and we are sorry for that.Kind regards,

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, quiet and comfortable. Not adequate for someone that has trouble Getty in and. Out of a bathtub as it is quite high.
Stayed 2 nights in Aug 2023
Response from Hubert Viard - N'vY Hotel Director on Aug 27, 2023
Dear Mayra, Thank you for your honest review of our hotel. We are glad to hear that you enjoyed your stay with us and we hope we can welcome you back in the near future. Warm regards,