City view from property

Reviews of Q Hotel Grand Cru Gdańsk

4 out of 5
Q Hotel Grand Cru Gdańsk
Ul Rycerska 11-12, Gdansk, Pomerania

Reviews

9.0

Wonderful

Rating 10 - Excellent. 445 out of 832 reviews" "
Rating 8 - Good. 316 out of 832 reviews" "
Rating 6 - Okay. 54 out of 832 reviews" "
Rating 4 - Poor. 11 out of 832 reviews" "
Rating 2 - Terrible. 6 out of 832 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

vyvyennne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Nice breakfast. Dining menu uninspiring. Otherwise an enjoyable stay.
Stayed 4 nights in Sep 2023
Response from QTeam on Sep 27, 2023
Dear vyvyennne , Thank you for taking the time to complete our online review following your recent stay at the Q Hotel Grand Cru Gdansk. We are delighted that you enjoyed your stay overall and thank you for your additional comment, which have been noted and passed to the our breakfast teams. We very much look forward to welcoming you again at our hotels.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Zespół Q Hotel Grand Cru Gdańsk on May 21, 2023
Serdecznie dziękujemy za ocenę. Jest nam bardzo miło! Zapraszamy ponownie.

10/10 Excellent

Pawel

Stayed 3 nights in May 2023
Response from Załoga Q Hotel Grand Cru Gdańsk on May 30, 2023
Serdecznie dziękujemy za ocenę. Jest nam bardzo miło! Zapraszamy ponownie.

10/10 Excellent

Rafal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from QTeam on Feb 6, 2023
Dziękujemy! :)

10/10 Excellent

CLIVE R WATSON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely family stay - Highly recommended
A lovely hotel. Great waterfront location and a short walk into the old town. Ideal for the Christmas market. Staff were friendly and very accommodating. We arrived early and two of our three rooms were already, so we could check int them and leave all our luggage. Breakfast is amongst the best we have had at a hotel. Such a variety of foods and drinks. On our last day we had an early flight and we were provided with very nice packed breakfasts. My only minor criticisms were that the room was a little too warm for my liking, although with the cold temperatures outside I preferred that than it bring cold. Also, the shower water protruded over the very low floor seal and protruded in the bathroom. Both only minor points though and did not detract from the enjoyment of our stay.
Stayed 3 nights in Dec 2022
Response from QTeam on Dec 7, 2022
Dear Clive R Watson, Thank you for complete a guest satisfaction survey. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with some happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues. We hope to warmly welcome you again to Q Hotel Grand Cru Gdansk in the future and if we can be of any assistance in the meantime, please let us know. With best regards, QTeam

8/10 Good

Jan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from QTeam on Nov 27, 2022
Thank you for review!

2/10 Terrible

Michael

Stayed 2 nights in Aug 2022
Response from QTeam on Sep 21, 2022
Dear Michael, Thank you for sharing your review. We are very sorry for all inconveniences. Please accept our honest apologies.Yours faithfully,

4/10 Poor

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and the staff was friendly. Also the location was very good. However, this is where the positives have to end. The 4 stars (!) hotel has only partial and VERY weak, insufficient AC. Areas around elevators, stairways are not cooled at all. The room we received was so hot that we could hardly sleep the 1st night even with the fan working non stop. We received another room next day and, while much better, we still needed a fan to be able to function. So, overall it is o good hotel but not for summertime and feels overall like 3 stars one rather than 4 (quality of fitness room 2 stars).
Stayed 2 nights in Aug 2022
Response from Q Team on Aug 10, 2022
Dear George, Thank you for the detailed feedback - both positive and constructive - we welcome all comments.We wish to sincerely apologise for the disappointment of not insufficient AC.We are very sorry we failed to meet your expectations. We hope that you will reconsider and come back and see us again.

10/10 Excellent

Martin

Stayed 1 night in Aug 2022
Response from QTeam on Aug 7, 2022
Thank you for feedback! We sincerely hope that we will have the opportunity to welcome you back to Q Hotel Grand Cru Gdansk. Warm regards,

10/10 Excellent

Sarah

Stayed 3 nights in Jul 2022
Response from QTeam on Jul 27, 2022
Thank you :)

10/10 Excellent

Nick

Stayed 2 nights in May 2022

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff aways willing to help ya amazing hotel i will be back brilliant house keeper brilliant front of house staff food on breakfast was amazing and tasty Mr richard wall room 105 x
Stayed 2 nights in May 2022
Response from QTeam on Jul 27, 2022
Dear Richard, Thanks for taking the time to share your prestiged opinion about your stay with us at Q Hotel Grand Cru Gdansk. We take pride in giving outstanding service to every customers and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Warm regards,

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great bed, amazing shower, decent brekkie.
Stayed 2 nights in May 2022
Response from QTeam on Jul 27, 2022
Dear Frank,Thank you so much for review about your recent stay! We are very grateful for your generous rating on our services! I also send big thank you from our crew! We are hope you will visit us in future! Best of luck,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022
Response from QTeam on Jul 27, 2022
Thank you :)!

8/10 Good

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in the centre without the hustle and bustle
Extremely pleasant stay in the centre of Gdańsk close to the best attractions. Super quiet room, amazing breakfast and friendly staff.
Stayed 2 nights in Jan 2022
Response from QTeam on Jul 27, 2022
Dear Justina, Thank you for your review of your stay at the Q Hotel Grand Cru Gdansk. We are very pleased to read your positive feedback about your experience and are delighted that you enjoyed your stay and your time with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope to be able to welcome you back to stay with us in the near future. Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2020

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet glass door whit no sound isolation
Fine hotel but.. the door to bathroom was next the bed and is was a glass door that was absolutely not sound isolated. Not very nice feature 😕
Stayed 2 nights in Aug 2020

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great location
Hotel is located in an ideal location. Very close to the river and yeh WW2 museum. Rooms were modern and stylish. Staff were helpful and very friendly. Great value hotel.
Stayed 2 nights in Feb 2020
Response from QTeam on Feb 23, 2020
Dear Paul, Thank you so much for your review! We are so happy you enjoyed our location. Indeed, we are close to all beautiful and interesting places on the Old Town :) IIWW Museum is open since 2017, worth to mention that a lot of exhibits were provided by private individuals. We also happy you enyojed our rooms design, actually you noticed exacly what we was trying to achive! :) Thank you also for kind words about our staff, we all sends warm greetings! :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms small for a 4 star hotel. Hotel warm and comfortable in great location.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No English tv channels & couldn't cool room lower than 19 degrees. Staff nice, decent size room.
Stayed 3 nights in Sep 2019

10/10 Excellent

Nijaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Don’t want to ramble too much... it’s a great place for everyone who appreciate good service, cleanness and comfortable rooms.
Stayed 4 nights in Sep 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Excellent breakfast. Friendly staff. Centrally located.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enteral location, clean and comfortable. Very good breakfast.
Stayed 4 nights in Jul 2019

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful.
Stayed 4 nights in Jul 2019
Response from Q Hotel Grand Cru Gdansk Team on Jul 25, 2019
Dear Leslie, Absolutely big thank you! We are delighted with your review! Hope to see you again Best wishes,

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Q Hotel Grand Cru Gdansk Team on Jul 25, 2019
Thank you :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Q Hotel Grand Cru Gdansk Team on Jul 25, 2019
Thank you :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Q Team on Jun 28, 2019
Thank you! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from QTeam on Jun 3, 2019
Thank you ! :)

10/10 Excellent

RENATA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from QTeam on Jun 3, 2019
Thank you ! :)

10/10 Excellent

Michael, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel a little far from center but still walking distance and also have some attractions nearby on the riverside. Modern big room with nice modern bathroom.
Stayed 1 night in Mar 2019
Response from QTeam on Mar 27, 2019
Thank you !

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t think this hotel deserved its rating. The food was abysmal here. The breakfast buffet is probably better if available at a hostel... The staff were polite but not well trained at all. Only good point was front desk helped me with something. The sport facility is embarrassing. They should just remove it it’s better. The room was a sauna and I asked them to turn off the heat and it was still bad. Not going to come back here. Oh again, the food... just no. Ratings were misleading
Stayed 4 nights in Jan 2019
Response from Reception on Mar 21, 2019
Dear Sirs, Thank you for your opinion. We try to provide the highest standard of offered services and every comment is always highly appreciated. For any inconveniences we are very sorry about. Best regards, Q Hotel Grand Cru Team

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from QHotel Team on Nov 5, 2018
Thank you! :)

8/10 Good

Soeren, Munich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just outside the Old Town close to rhw river. Everything can be reached in walking distance. Looks like further development is coming along the river, so this place becomes more central in the future
Stayed 5 nights in Oct 2018
Response from Anna Kwidzińska, Acting Front Office Manager on Oct 13, 2018
Dear Soeren, Thank you for all nice words. Each day we do our best to make stay of QHotel's Guest memorable. I am happy that central location of Hotel was perfect for you. In near future area will be developed and you will find closer neighborhood more touristic friendly. You are welcomed to check another time what's new near us :) Best wishes !

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprasingly nice place
Very good choice for 2-3 days stay. Close to good restaurants/bars/attractions.
Stayed 2 nights in Sep 2018
Response from Q Hotel Grand Cru Team on Oct 5, 2018
Dear Sir, Thank you so much! It is always better to surprise yourself positively than badly disappoint! We are so happy that we are option number one-in this case! We are hope to host you again :)

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Gdansk
All good comfy central
Stayed 2 nights in Sep 2018
Response from Q Hotel Grand Cru Gdansk on Oct 5, 2018
Dear Sirs, Thank you for your opinion. We try to provide the highest standard of offered services and every comment is always highly appreciated. We hope that you enjoyed your stay and you will revisit our hotel in the nearest future.

10/10 Excellent

Weng Soon

We will return!
The front desk and breakfast staff were very helpful and cheerful. The latter did not hurry us when we came down near to closing time for breakfast. The former were very helpful in answering our enquiries and satisfying a few of our demands. The chamber aids were not so thorough in cleaning our toilet and bathroom one day.
Stayed 4 nights in Sep 2018
Response from Q Hotel Grand Cru Gdansk on Oct 5, 2018
Dear Weng Soon, We are so grateful! Thank you so much for sharing your experience :) We always try to provide the highest standard of offered service and the biggest reward for us is when our Guest appreciate our trying! We are so happy that you enjoyed your stay:) We hope to host you in future :)

8/10 Good

D, Blackburn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Old modern hotel.
Apart from a few minor details which were quickly dealt with my stay was enjoyable.
Stayed 2 nights in Sep 2018
Response from QHotel Team on Oct 22, 2018
Dear D, Thanks for taking time to write that feedback! :) Be sure that I will pass your experience with all staff. We allways apriciate all comments. Please accept my invitation for next stay, I hope we will have chance to host you once more.

8/10 Good

Dan, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in great location, very clean in all areas. We stayed for our wedding anniversary and staff made towel swans and placed flowers in a heart shape on our bed on arrival, very nice touch. However on arrival we noticed aircon was broken, staff must have been aware as a fan had been placed in room, we reported to front desk every day during our 5 day stay and each time it was like they were just being made aware, still not repaired on our departure. Very nice room with balcony that we enjoyed using to relax after a day sightseeing. Bed was made up of two very narrow single beds and was comfortable but very small. Overall good hotel and would use again.
Stayed 4 nights in Aug 2018
Response from QHotel Team on Oct 28, 2018
Dear Sirs, Thank you for your opinion. We try to provide the highest standard of offered services and every comment is always highly appreciated. We hope that you enjoyed your stay and you will revisit our hotel in the nearest future. Best regards,

10/10 Excellent

Yevgeniy, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatly located in the middle of old town. Nice, clean room. Exellent food. Pleasent staff. Free parking. Everything you can wish for in the hotel. Book without hesitation!
Stayed 2 nights in Aug 2018

8/10 Good

charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Big rooms and good location
Nice new hotel in a great area, but service is lacking, the staff here could be better for such a nicer hotel. We asked for a wakeup call and the call never came, we are lucky we didn't miss our flight.
Stayed 1 night in Aug 2018
Response from Anna Kwidzińska, Acting Front Office Manager on Aug 22, 2018
Dear Charlie, Thank you for taking time to write that opinion. I am really happy that you liked our central position of Hotel and our interiors. We do really appriciate all comments from our Guest - it can involve for making our service only better. I would like to apologize for missing your wake up call - please be sure that we will draw conclusion from that. I am happy that you catch up your flight and come safety to home. Please accept my invitation for your next stay - hope in near future. With best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, Conveniently situated hotel
Lovely hotel, conveniently situated without being right in the middle of the busy part. Everything was within walking distance. Hotel staff friendly...there was no mini bar in the room as seemingly it was broken and away for repair (wanted somewhere to keep milk and water), after I spoke to the staff on Reception they arranged for a replacement (they probably should have thought of that before letting out the room but it was sorted within the hour). Breakfast had hot and cold items and they were able to give me GF bread :-)
Stayed 3 nights in Aug 2018
Response from Debora Szlak on Aug 15, 2018
Dear Sirs, Thank you for your opinion. We try to provide the highest standard of offered services and every comment is always highly appreciated. We hope that you enjoyed your stay and you will revisit our hotel in the nearest future. Best regards, Debora Szlak Reception

10/10 Excellent

Gill, spalding

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to the river and the local sights.
Stayed 7 nights in Jul 2018

6/10 Okay

elaine, ireland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on the edge of the old town
Reasonable hotel at the edge of the old town in good location. Nicely decorated at a good price but in our twin room we had a camp bed which was awful. Room should have had 2 beds in it. Noise can travel from the corridor if you are unlucky. Saying that, I’d stay here again if price was right
Stayed 3 nights in Jul 2018

10/10 Excellent

Beata, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the Motlawa river
Very convenient location, friendly staff, modern facilities. Rooms are very clean, highly recommended accommodation.
Stayed 1 night in Jul 2018

6/10 Okay

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel/ location but holds noisy weddings
Great hotel in perfect location. breakfast really good. staff very helpful. only negative is they had a weddings in the restaurant and the very loud music went on till 03.00 am. we were on the 3rd floor and whilst it was noticeable it was the thumping of the bass that annoyed us. So ask if there is a party on before you book! Advice to the hotel - install noise senors that cut the music if it goes above a set volume - most modern function rooms have this feature - or stop having noisy weddings that go on so late
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Pros: good location, modern interior design, comfortable, very clean Cons: no hotel or room view, nothing wrong with customer but no WOW factor, no welcome pack
Stayed 3 nights in Apr 2018