Ratings based on 510 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
76% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom d

Very nice

Posted 4-May-2015
Will stay again great valve for the price pool and jetted tub is Amazing
3 out of 5
by A verified traveller

Wasn't terrible. Nice view and sounds of the river

Posted 4-May-2015
Pros: The river
Cons: Replace the broken granite on the jacuzzi tub, touch up the paint and replace the beds and bedding. Shut down or discount until construction is done.
Location: Hot air balloon rides, fishing, shows, go karts, great food Dollywood.
The room was supposed to be remodeled and it was, but they cut a lot of corners and did some pretty poor work on the tile, there was thinset smeared on the walls, drywall mud in the hvac system, broken granite on the Jacuzzi tub and paint over spray on the balcony. The beds are not great, but not terrible. Sounds of cutting tile @ 7:30 am. the contractors they hired are just doing bad work. A bit over priced but the view and sounds of the river was great.
1 out of 5
by A verified travellerfrom k

Awful...nightmare

Posted 14-Mar-2015
This place is a nightmare. Broken blinds....paper thin walls no carpet trash everywhere. ...loud noise all night
5 out of 5
Recommended
for Couples
by Bradleyfrom Boaz AL

Nice stay

Posted 25-Feb-2015 on Hotels.com
The room was very clean and the staff was nice. The pool was green and didn't look to safe to swim in. Other than that, it was a nice hotel.
3 out of 5
Recommended
for Families
by Brettfrom Maryville

Diamond in the rough

Posted 20-Feb-2015 on Hotels.com
Massive remodel was underway. Had maint issue with jacuzzi, maint came and fixed immediately. Needed extra towels. They were delivered immediately. The motel was a mess but the room was really nice. Looks like the remodel will turn out very nice.
5 out of 5
Recommended
for Couples
by ashleyfrom Talladega al

smokey shadow inn

Posted 18-Feb-2015 on Hotels.com
Enjoy it and the hotel service was great
1 out of 5
Recommended
for Couples
by A verified traveller

Not that great a place

Posted 7-Feb-2015 on Hotels.com
Was a bad experience. Not only are the doing construction but one of the construction crew members busted a sprinkler and it flooded a lot of the hotel. Couldn't never get comfortable for fire alarm going off. Also indoor pool was closed
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 4-Feb-2015 on Hotels.com
1 out of 5
Recommended
for Couples
by A verified traveller

Disgusted

Posted 20-Jan-2015 on Hotels.com
The employees were very nice. The hotel looked appealing from outside. However the hotel room was FILTHY. The bath tub had hair in it, the jetted tub had brown particles/dirt all inside, there were ashes all over the side table, and there was half of a roll of toilet paper in the room. The room itself looked like there were no cleaning service employed. I will NEVER stay there again. Needless to say I got a refund.
1 out of 5
Recommended
for Couples
by A verified traveller

Do not stay here at all costs.

Posted 20-Jan-2015 on Hotels.com
Not one thing positive about this place other than the fact it's close by The Smokey Mountains. Staff was somewhat helpful but after having to move into 3 different rooms and room keys not working properly after the 2nd night of stay.