Ratings based on 522 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
76% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel!

Posted 29-Jun-2015
By far the best we've stayed in yet. Very large room. Great balcony view of the river. Pool was a little small and crowded. Room service left towels at the door for us and we didn't even ask. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from D

Close to everything! Especially Dollywood.

Posted 29-Jun-2015
Loved it. Everyone very nice and friendly! Great room service!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great value for the price

Posted 23-Jun-2015
The rooms was spacious. A great value for the price. The river was beautiful. Pet friendly! Very nice staff
3 out of 5
by A verified traveller from Kentucky

Pet friendly

Posted 16-Jun-2015
Would not stay here again. When I booked online I requested a pet friendly room with balconly overlooking the river. When checking in they didn't have me down for either so I got changed to a pet room but didn't get river view. Now to the fire alarms our first night it went off around 1:30 am and we had to evacuate the hotel then it went off again at 6:30 am didn't evecuate then the next afternoon at 5:30 pm and who knows how many times when we wasnt there. The beds are hard never the less we didn't sleep much in 3 days and we're exhausted. The good thing is they are pet friendly.
1 out of 5
by A verified traveller from pigeon forge tn

Terrible hotel. A lot of shady characters.

Posted 14-Jun-2015
Worst hotel experience of my life. fire alarm goes off after 1 a.m... had to evacuate. They're only words at checkout were .. sorry.
2 out of 5
by A verified traveller from Kentucky

Smokey shadows

Posted 9-Jun-2015
Rooms very dirty beds stained and very old tv barley worked and bed sheets had burn holes and were out on inside out only reason I stayed another night was I got a cold while I was there
3 out of 5
Recommended
for Everyone
by A verified traveller

convienet

Posted 8-Jun-2015
Enjoyed the hote the only thing was that the outdoor pool was not open :(
5 out of 5
Recommended
for Everyone
by A verified traveller

Really nice. View of the river was nice. Clean.

Posted 8-Jun-2015
The hotel was really nice. Definitely recommend the view with the river. It was clean. I would definitely come back.
2 out of 5
by A verified traveller from tenn

Misleading advertisement

Posted 5-Jun-2015
The site stated indoor and outdoor pool and that was the main reason we choose this place and upon arrival outdoor pool is broken which they plan on closing for good and indoor was closed for cleaning, which front desk said would be open later that day and never was not even the next day. We check out early.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not bad

Posted 1-Jun-2015
The beds weren't very comfortable and the jacuzzi didn't work but not a bad stay