Ratings based on 348 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
71% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel for the price

Posted 20-Oct-2014
The room is very spacious. It has a frige, a microwave oven, a coffee maker, and a toaster! We love a large dining table in the middle of the room. It is located between Pigeon Forge main area and Gatlinburg. Very convenient. The price is very reasonable. I strongly recommend this hotel
3 out of 5
Recommended
for Everyone
by A verified traveller from Russellville Al

Short stay in smokies

Posted 20-Oct-2014
Cons: Needs a general upgrade
We only had Friday night and Saturday so we had to pack in a lot in a short time. We took the grandkids to the nascar park and had a ball. hope to have more time the next time.
4 out of 5
Recommended
for Everyone
by A verified traveller from south carolina

Close to good eating and shopping

Posted 19-Oct-2014
Good enjoyed ourselves.Would come back for another visit.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Oct-2014
It's was good. The carpet was dirty but over all it was good.
1 out of 5
by A verified traveller from NC

Stay here if you want to smell smoke!

Posted 18-Oct-2014
The room wasn't ready when we arrived. The hall carpet was nasty and the entire Hall smelled like smoke. The pool water was cloudy and had stuff floating in it. The entry way to the elevator floor was full of leaves and dirt. Trash was hanging I n bags every where. Our room was supposed to be non smoking but we had to go to Walmart and purchase air fresher just to stay there. Won't stay again. You get what you pay for.
1 out of 5
by A verified traveller from Wildwood GA

Not Happy

Posted 17-Oct-2014
Worst hotel/motel experience ever!!!!! The only reason we stayed is because a refund was not an option!!!!!
2 out of 5
Recommended
for Everyone
by A verified traveller from tampa

Hotel close to everything

Posted 17-Oct-2014
The room was very spacious but the carpet was very dirty. Carpets in hallways were even worse with huge filthy spots. At check in we noticed trash by elevator was over flowing and it remained that way until we left. It's an older hotel, but could be improved by simply cleaning it up.
3 out of 5
Recommended
for Everyone
by A verified traveller from ohio

Ok for short stay.

Posted 14-Oct-2014
We were only there 1 night. It was good for that. Not much else to say.
4 out of 5
Recommended
for Everyone
by A verified traveller from b

Right by the river and close to everything

Posted 13-Oct-2014
I was worried that I booked the wrong hotel after reading some of the reviews but I'm glad I went on cause our experience was great were bringing the kids back with us next time and yes well be staying at the smokey shadows hotel....
2 out of 5
by A verified traveller from Kentucky

Cleanliness was sub-par.

Posted 12-Oct-2014
Pros: Great view from the balcony of the creek below. Decent location that was easy to get in and out.
Cons: Cleanliness. Availability of necessities such as towels, washcloths, soap and toilet paper.
Location: Located near the south end of Pigeon Forge. The original Smoky Shadows motels on each side of the building we stayed at were dumps.
We stayed 4 nights. Carpet in hallway was dirty with large stains all up and down the long hall. The carpet and tile inside the room was very dirty. My grandson's socks were black from dirt! Water was spilled on the ceramic tile floor in front of the sink and I grabbed a hand towel to mop it up. The hand towel was black from the small amount of wiping that I did! Had to go to office to ask for adequate towels for the 4 of us to have one each. Also, on 2 of the 4 days, we had no washcloths. Inquiring at the desk, we were told that the housekeeper was only allowed to put out so much stuff and it wasn't her fault. Desk clerk stated that they needed to order more linens. While in bed at night, I kept smelling a bad odor that smelled like mouse urine or droppings coming from behind the bedside table. Looking behind the table, I saw that it was really dirty also. Toilet paper and hand soap were scarcities that we had to ask for. The housekeeper came in to make the bed while we were gone, but, when the bedspread was pulled back, it was just pulled up over the wrinkled sheets. The bathroom smelled very strongly of urine around the toilet, and the tub did not drain properly. There was no breakfast but you got a coupon for 1.00 off meal at restaurant across the highway. Positive: Great view of creek from balcony, location was ok. Overall, the motel needs a thorough scrubbing and possibly replace the soiled and stained carpet. The auto spray deodorizers in hall helped mask smell.