Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
71% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom winchester, ky

Great price on average hotel

Posted 26-Nov-2014
Loved the balcony looking at river! The motel is dated more than the pictures show but for the price I would stay again. Staff very friendly, good indoor pool, room was clean just outdated on looks and location is right before u go into Gatlinburg. We had a very nice stay.
3 out of 5
for Everyone
by A verified travellerfrom Chilhowie, VA

Posted 25-Nov-2014
Pros: The indoor pool and the jet tub. Also the complimentary pancake breakfast.
Cons: Have exterminator come by.
Location: Good location, close to Dollywood and Dixie Stampede.
The facilities were nice in general and had amenities, however, I had to kill several bees that came in through the heating system. There was also one cockroach. The complimentary breakfast at the pancake house was a plus.
4 out of 5
for Everyone
by A verified travellerfrom Nashville, TN

Nice hotel and close to Dollywood!

Posted 25-Nov-2014
Pros: The price was good....the room was clean and we felt comfortable in the hotel. Also, the smoking room we had....did not smell like smoke!
Cons: A little bit of smoke smell in the hall.
Location: It is close to Dollywood....which is one of the reasons why we chose this hotel. It is also close to restaurants and shops too!!
Only stayed one night due to not having more time off work but had a good experience here and will definitely stay here again.
1 out of 5
by A verified travellerfrom d

Disgusting, dirty, live wasps

Posted 24-Nov-2014
To make this brief, we had a live wasps nest in our room, a comforter with noticeable white stains on it and they refused to change it. When I complained that we had 10-15 live wasps flying around in the room, they sent someone up to spray them, and just left the dead bodies on the floor. They never cleaned them up. Honestly worst hotel I've ever stayed at. Don't stay here!!!!!!!
4 out of 5
for Everyone
by A verified travellerfrom NC

Good hotel for price

Posted 23-Nov-2014
We had a room with balcony and river view. Very nice. Kids loved the big tub.
3 out of 5
for Everyone
by A verified travellerfrom jasper al

Great place at the Smokys

Posted 19-Nov-2014
Very enjoyable I will be back and bring family. We really enjoyed the indoor pool at night right before we went to bed very relaxing.
4 out of 5
for Everyone
by A verified travellerfrom Chillicothe, OH

Repeat visitor - yes I am!!!!

Posted 18-Nov-2014
Pros: We loved the patio over looking the river.
Cons: HOT WATER.... There was NO hot water in the shower but in the jetted tub there was.
Location: Right next to the best little restaurant for breakfast/lunch. Next to some shops. Its just beautiful.
This hotel is located toward the end of town. Perfect location - beautiful scenery - and its quiet there - very quiet. The loudest thing you will hear is the sound of the Little Pigeon Forge River located behind the hotel.
1 out of 5
by A verified travellerfrom kentucky


Posted 18-Nov-2014
We woke up the next morning with no hot water. The staff and manager kept telling us to give it 20 minutes to warm up BC there was so many people using hot water. This wasn't the fact. The water heater was torn up and the staff and manager was lying saying to just give it 20 mins but after about 5 hours we knew that wasn't true. We had to warm water up in microwave to bathe. Horrible!! Would have been much better to just have told us the truth and not made us keep waiting for the water to warm up. We won't stay here ever again!!
2 out of 5
by A verified traveller

You Get What You Pay For

Posted 17-Nov-2014
Cons: Interior, Smell, Exterior, Cleanliness. Seems like poor management.
The staff was friendly; however, the hotel is dated, the facilities were not very clean, we did not have hot water for the first morning because apparently it had been used by 9am. Stay here only if it is a last resort.
1 out of 5
by A verified travellerfrom ga


Posted 3-Nov-2014
Pros: nothings
Cons: new owners
Location: ripleys believe it or not
the room smelled bad sheet were wrinkle and not clean . ice box was frozen the bed cover had cigerttes burns in them. jazzuie dirty blinds torn up. I would never stay there again left a day early