Property amenity

Reviews of Econo Lodge Sevierville-Pigeon Forge on the River

2 out of 5
Econo Lodge Sevierville-Pigeon Forge on the River
423 Forks Of The River Pkwy, Sevierville, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 39 reviews" "
Rating 8 - Good. 7 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Close to everything but not right in the madness! Clean place
Response from Manager on Mar 22, 2024
Hello Allen,We're delighted to hear you found our location convenient and our hotel clean during your stay. Our team works hard to provide a comfortable experience for all our guests. Should you have any future questions or concerns, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us!

6/10 Okay

Amy

Liked: Staff & service, amenities, property conditions & facilities
Good location wonderful staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Amy, We are delighted to hear that you enjoyed our hotel's convenient location and the exceptional service provided by our staff. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not a bad spot to grab a nights sleep while passing through. But that's about all it is. You cannot really expect to much in a tourist town.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Mark, We appreciate your feedback and are glad you found our hotel suitable for a night's stay. Our location in a bustling tourist town offers convenience to many visitors. Should you have any further comments or suggestions, please feel free to reach out to us directly.

4/10 Poor

Nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Nancy, We appreciate you taking the time to share your experience with us. Please feel free to reach out to us directly with any specific feedback you have from your stay so we can address it accordingly. We hope to have the opportunity to welcome you back in the future and provide a better experience for you.

4/10 Poor

Suzie

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean and had no shower curtain in the bathroom.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Suzie, We value your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our housekeeping team for review and improvement. If you have any further concerns, please reach out to us directly for assistance.

10/10 Excellent

Winifred Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Winifred Lyn,Thank you for choosing our hotel for your stay! We are delighted to hear that you rated your experience with us a perfect 10. We strive to provide exceptional service to all our guests, and it is wonderful to know that we met your expectations. We hope to welcome you back soon for another outstanding stay.

2/10 Terrible

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The river makes it beautiful outside. The room is clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Heather, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the beautiful surroundings and found your room to be clean. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Amanda,Thank you very much for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and we are delighted to know that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello Tanya,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was excellent. We would recommend this place to everyone. I’m
Stayed 16 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Janet,so glad to hear that you found our hotel to be very clean and our staff to be excellent! It's always fantastic to receive recommendations from our satisfied guests. We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick check in clean rooms
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Terry,Thank you for taking the time to leave your feedback! We're glad to hear that your check-in process was efficient and that you found our rooms to be clean. We appreciate your patronage and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Susan

Stayed 4 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Susan,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide excellent service and ensure that our guests have a memorable time. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to hosting you again in the future!

10/10 Excellent

Ricky

Stayed 3 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello Ricky,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a memorable stay for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnot like bed. Did not have a elevator . The couch and toilet was dirty. The price was good.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Michael,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your positive comment regarding our pricing. We do take cleanliness seriously and will address the issue promptly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Even though the property is located by the main highway, we heard very little noise at all. Our room was very clean and well stocked with plenty of bath towels and wash cloths. Would stay again and will recommend to family and friends.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Jason,Thank you for your positive review! We're glad to hear that you had a peaceful and comfortable stay in our clean and well-stocked room. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 5 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Carlos,Thank you for sharing this review, and we welcome you to visit us again anytime!

4/10 Poor

Brandi

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I went off the reviews and this place had really good reviews. Once arriving the room had a funny smell, nasty stuff on the walls, stains on the sheets, says no pets, but found animal hair, and the floor turned your feet black. I would not recommend this motel. Yes it was in a convenient area, but was not a clean place. I was not happy at all.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Brandi, Thank you for sharing your feedback. We appreciate your review and apologize for any inconvenience you experienced during your stay. We strive to provide a pleasant and clean environment for all our guests and apologize if we fell short of your expectations. We value your comments and will address them with our team to ensure we continue to improve. Please feel free to contact our management team who would be more than happy to assist you further. Thank you again for bringing this to our attention.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel was fine, but no coffees maker in room. Pillows were not very comfortable, too flat for me, but bed was comfortable. It suited our needs for a place to sleep for a couple of nights so we could go to Dollywood. Staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Dear Guest, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We value your input and apologize for any inconveniences you experienced during your visit. We appreciate your kind words about our friendly staff and are glad to hear that the bed provided you with a comfortable night's sleep. We take note of your comment regarding the pillows and will share it with our maintenance team for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tina

Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Tina,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

8/10 Good

Stefanie

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room nothing fancy
This is a no frills simple hotel located about 10-15 from the interstate on the way to Pigeon Forge.. Pros: spacious room, quiet, nice view of the river from your private balcony, Clean, WiFi worked great, nice HDTV. Nice to be able to park right in front of your room and unload your car. Cons: shower water lukewarm even though sink water blazing hot, room was missing the extra chair pictured in room description. No hairdryer, ironing board, iron, or suitcase holder that folds up, bed is hard.
View of river after rain
View outside your hotel door
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Stefanie, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the spacious rooms, quiet atmosphere, and the beautiful river view from your balcony. We take pride in maintaining a clean and comfortable environment for our guests and we're delighted that you found the WiFi and HDTV to be satisfactory. We apologize for any inconvenience you experienced with the lukewarm shower water and the missing chair. We appreciate your input and will forward it to our management for further review. Thank you for choosing our hotel and we hope you had an enjoyable time in Pigeon Forge.

4/10 Poor

Vickie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs
Found bugs in bed crawling
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Vickie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Todd

Stayed 3 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Todd, We appreciate you choosing our hotel for your stay and thank you for sharing your rating. If there is any specific feedback you would like to provide, please don't hesitate to reach out to us directly so that we can address any concerns you may have had during your visit. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We absolutely enjoyed our stay and will definitely choose this location again. The guy at the service desk was so kind,accommodating and had a smile on his face. Checking and out was a breeze. The room/ beds were clean and comfortable. Not much in walking distance but it is a short drive to most attractions. Everything about our stay was great.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Priscilla,Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed your stay and found our service desk team to be accommodating. It's wonderful that checking in and out was a breeze for you. We're glad you found your room and beds to be clean and comfortable. While we may not be within walking distance to attractions, we're pleased that it was a short drive for you. We hope to welcome you back for another great stay in the future.

6/10 Okay

Joe

Travelled with partner
Liked: Staff & service, property conditions & facilities
Noise from the road. Room was clean.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Joe,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness of our rooms. We apologize for any inconvenience you experienced due to noise from the road. We always strive to provide a comfortable and peaceful stay for our guests. Your feedback is valuable to us and will be shared with our team for improvement.

8/10 Good

Joanne

Stayed 2 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello Joanne, Thank you for staying with us and for taking the time to share your experience. We value your opinion and would appreciate any feedback you may have. Please don't hesitate to reach out to us directly so that we can address any issues and make your next stay even more enjoyable. We hope to welcome you back soon!

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
My family made a quick last minute trip to Pigeon Forge from several hours away to do some shopping and we hoped Dollywood but the rain kept us away. We checked in later in the evening but our room was ready and clean. Would definitely stay again
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Kristina,Thank you for choosing our hotel for your last-minute trip to Pigeon Forge. We appreciate your kind words about the cleanliness and readiness of your room upon arrival. We hope to welcome you and your family back again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good service
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Michael,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be clean and that you received good service. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall. Staff was efficient , room was clean and very spacious . Not walkable to a lot but definitely a lot in the area nearby to drive to. Good rates on rooms , would stay there again!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Ashley,Thank you for sharing your positive experience with us! We're glad to hear that our efficient staff, clean and spacious rooms, and competitive rates made your stay enjoyable. Although our location may not be within walking distance to many attractions, we're happy to know that there were plenty of options nearby for you to explore. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bernitta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. I l9ved my room. The mattress was a little too hard for me. Please put a suitcase stand in the closet for luggage. Also add a sofa table to put make up, snacks, purse on.
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Bernitta,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your room. We appreciate your suggestion regarding the mattress and will take it into consideration. Your recommendations for adding a suitcase stand to the closet and a sofa table for convenience are noted for future improvements. We hope to welcome you back in the near future!

8/10 Good

BEVERLY, Statesville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient location. Not right in the middle of everything which we liked. Plenty of restaurants and shopping close by.
Response from Manager on Nov 21, 2023
Hello BEVERLY,Thank you for your review! We're glad you found our hotel clean and conveniently located near restaurants and shopping. We strive to provide our guests with a peaceful stay away from the hustle and bustle of the city center. We appreciate your feedback and hope to welcome you back again in the future.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Andrew,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

8/10 Good

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Melvin,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We appreciate your input and will use it to improve our services. For any further assistance or to address specific concerns, please reach out to our management team directly.

10/10 Excellent

Gerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS Hotel is an EXCELLENT choice.
I only stay at this particular Hotel when I'm in the area. It's been a couple years and since that time it has turned into an Econo Lodge.... major improvement and I loved it before. Great location! Clean! Friendly! And.... Expedia I must add gave me an awesome rate at a very busy time! I highly recommend this Hotel. (the balcony is a great place to sit with morning coffee)
Stayed 3 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Gerry,Thank you for your loyalty and for choosing our hotel for your stay. We are thrilled to hear that you enjoyed the improvements we made and found our location convenient. It's great to know that our clean rooms and friendly service met your expectations. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Sheila,Thank you for your excellent rating! We are thrilled to hear that you had such a fantastic experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Deborah

Travelled with group
Very clean and staff very accommodating. Will book there again
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Deborah,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Karen

Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Karen,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a remarkable experience with us. We hope you had a memorable time and we look forward to welcoming you back in the future.