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The kids LOVED the pool and its super close to Anakeesta
KD
Stayed 1 night in Mar 2024
Response from Pete on Mar 18, 2024
Thank you for your review
8/10 Good
Helen
Travelled with family
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities
There were only 2 elevators for the hotel that serviced the hotel and the parking garage. There was always a long wait to use the elevator. Otherwise nice, clean place and would stay again if the elevator situation was ever remedied.
Helen
Stayed 2 nights in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review. Unfortunately, we do not have the ability to added more elevators.
Location is excellent. It was affordable and clean.. Only down fall has a small pool and the water was cloudy..Overall all its a 4 out of 5 for me..I would rebook.
Joan
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
Thank you Joan!@ We hope to see you again soon. Have a great day
The location was great the staff was very friendly. Loved the hot breakfast every morning made it to starting your day easier and not having to get up and get out to have breakfast. Beds wasn't the most comfortable but over-all we will stay here again.
We have stayed in Gatlinburg numerous times throughout the years. Edgewater was a very nice suprise. We loved the location, breakfast, in-room fireplace, private balcony, and pool area. It was clean and the staff was friendly and welcoming. We plan to stay here again in the future.
Tanna
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you so much Tanna. We're happy you enjoyed your stay!
Loved it overall! Such a great location, walking distance to everything in gatlinburg basically. And for the price you can’t beat it. The pool/hot tubs were a great addition-especially since they’re open/heated year round. Breakfast was amazing, and breakfast staff were so sweet and helpful. The cleaning ladies were also amazing. If I had to complain about anything it would be that the parking spaces are very close together-but for free parking in that location you can’t complain. Will definitely stay again in the future!
Jonathan
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for the wonderful review. We hope to see you again soon
Slow elevators, bed was broken and squeaky, staff was wonderful and room was clean.
Tara
Stayed 1 night in Feb 2024
Response from Pete on Feb 4, 2024
Thank you for your review. The elevators can be slow at times when everyone is trying to come down and going up especially when we are so busy. As far as the bed, did you by chance report this so we could have taken care of it?
Response from Robbie Guest Services on Feb 4, 2024
Thank you Brandon for the wonderful review. Have a great weekend and come again!
8/10 Good
Timeka, Hattiesburg
Travelled with partner
Jan 27, 2024
Liked: Cleanliness, staff & service, amenities
Overall it was a good stay. My only issue was parking was not very good and the elevators are very slow at all times.
Timeka
Stayed 3 nights in Jan 2024
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for choosing the Edgewater. We appreciate your review and apologize for any inconvenience you experienced. Parking can be tight during busy times and the elevators can be slow during these times.We hope you will give us another opportunity to host you during your next visit to the Gatlinburg area.Sincerely,
Loved the property and the area of town it was in. The room was very nice with the fire place and jacuzzi tub. The staff were very nice as well. The only one thing I did not like about the place was they did not have what you would call quiet hours. A church group of kids were staying there as well and they were very loud all night in the pool and in the rooms. Other than that I would definitely stay there again. I will just ask next time if there will be any kid groups stating the same time.
Kerri
Stayed 2 nights in Jan 2024
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for your review. I apologize for the inconvenience you experienced during your stay. We normally have youth groups the last week-end in December and some week-ends in January. We will be glad to let you know their scheduled times.We look forward to hosting you again when travel plans bring you back to the Gatlinburg area.Best Regards,
6/10 Okay
Cheryl, Greenwood
Jan 23, 2024
Liked: Staff & service
Waiting for the elevators was awful and time consuming. The vending machines didn’t work very well. Breakfast was good. Staff were great. Overall condition of the hotel was fair.
Cheryl
Stayed 2 nights in Dec 2023
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for reviewing your recent stay at the Edgewater. I apologize for any issues you had during your stay. I hope you will consider giving us another opportunity to host you again when travel plans bring you back to the Gatlinburg area.Sincerely,
This place is definatly the best place to stay. In the center of everything. Walk across the street you are in downtown where everything is at. Everyone around downtown charges $20 for parking! The front desk ladies were very friendly. The breakfast was amazing. Great variety. Highly reco.mend. will stay again
Karen Marie
Stayed 4 nights in Jan 2024
Response from Robbie Guest Services on Jan 23, 2024
Thank you Karen for the wonderful review! We hope to see you again very soon.
We love staying here. Perfect location. Walking distance to everything.
We always get the jacuzzi room. It is so nice and so are the pool and hot tubs.
Elevators work fast. Front desk is always willing to assist with anything.
Stephanie
Stayed 4 nights in Jan 2024
Response from Pete on Jan 18, 2024
Thank you so much for your review. We're glad that you really enjoyed your stay and look forward to seeing you again.
Overall well hotel for walking access close to Gatlinburg. Maybe 10-15 mins to Ober Gatlinburg or other strip attractions. Parking garage within hotel.
Very convenient you can walk to pretty much all the main attractions. Staff was very nice and helpful. I’ll definitely stay there again if I go to Gatlinburg.
Yaneidys
Stayed 1 night in Jan 2024
Response from Pete on Jan 15, 2024
Thank you for your review and are glad that your enjoyed your stay. We will be looking forward to your next stay.
8/10 Good
James
Travelled with family, Travelled with family and small children
Overall good experience. Our bathroom tub was a little underwhelming seeing is how the repairs seemed to be rushed and you could see it in the work.
James
Stayed 1 night in Jan 2024
Response from Pete on Jan 9, 2024
Thank You for your review. We will have maintenance check into the bathtub situation. Thank you for letting us know. We apologize if there was an inconvenience.
10/10 Excellent
Armin
Travelled with family, Travelled with family and small children
Thank you for reviewing your stay at the Edgewater. We appreciate your patronage and hope to see you again when you are next in the Great Smoky Mountains area.Best Regards,
10/10 Excellent
Hermes
Jan 4, 2024
Hermes
Stayed 2 nights in Jan 2024
Response from Roberta Elliott on Jan 8, 2024
Thank you for staying at the Edgewater during your trip to Gatlinburg. We hope to see you again when travel plans bring you back to the Gatlinburg area.Best Regards,
Thank you for reviewing your recent stay at the Edgewater. We look forward to hosting you again when you are next in the Gatlinburg area.Best Regards,
10/10 Excellent
Gurnavtej
Jan 2, 2024
Gurnavtej
Stayed 2 nights in Dec 2023
Response from Pete on Jan 8, 2024
Thank You for your review
6/10 Okay
Gianny
Travelled with family and small children
Jan 1, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The breakfast was great. The staff was kind and friendly. But there is no daily room service. You must request it and be a waiting list. Then the job isn’t done throughly.
Gianny
Stayed 4 nights in Dec 2023
Response from Pete on Jan 8, 2024
Thank you for your review and we apologize for any problems that you encountered and will bring it up with the staff.
6/10 Okay
Kimberly
Travelled with family
Dec 29, 2023
Liked: Cleanliness, amenities
Great location within walking distance to everything. Beds are too hard and need more parking spaces.