Indoor pool, outdoor pool

Reviews of Edgewater Hotel - Gatlinburg

3 out of 5
Edgewater Hotel - Gatlinburg
402 River Rd, Gatlinburg, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1008 reviews" "
Rating 8 - Good. 335 out of 1008 reviews" "
Rating 6 - Okay. 112 out of 1008 reviews" "
Rating 4 - Poor. 47 out of 1008 reviews" "
Rating 2 - Terrible. 10 out of 1008 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

KD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids LOVED the pool and its super close to Anakeesta
Stayed 1 night in Mar 2024
Response from Pete on Mar 18, 2024
Thank you for your review

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities
There were only 2 elevators for the hotel that serviced the hotel and the parking garage. There was always a long wait to use the elevator. Otherwise nice, clean place and would stay again if the elevator situation was ever remedied.
Stayed 2 nights in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review. Unfortunately, we do not have the ability to added more elevators.

8/10 Good

Halle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pete on Mar 18, 2024
Thank you for your review

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is recently renovated. Still some work going on. Really convenient for the Smoky Mountains.
Stayed 5 nights in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review and hope to see you again.

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent hotel , the location was great. It was walkable to the main street so we didn't have to drive and find parking.
Stayed 1 night in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review.

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location good condition for age of hotel
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you and come again

2/10 Terrible

Shelly

Disliked: Staff & service, amenities, property conditions & facilities
The beds are sagging in the middle, the toilet is broken, the door threshold is missing, and the hallway smells like weed. It's just gross.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for your feedback. I hope you reported the issues so they could be resolved. Have a good weekend

8/10 Good

Alyvia

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. Nice staff, Clean rooms. Breakfast overlooking river is nice. Elevators and parking are only downside.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you Alyvia. Come again soon!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean I liked it
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you Antonio. Have a great weekend!

2/10 Terrible

Jamie

Travelled with partner
Room was closed for naintebce
Stayed 1 night in Mar 2024
Response from Dina on Mar 6, 2024
Thank your feedback.

8/10 Good

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is excellent. It was affordable and clean.. Only down fall has a small pool and the water was cloudy..Overall all its a 4 out of 5 for me..I would rebook.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
Thank you Joan!@ We hope to see you again soon. Have a great day

8/10 Good

Luke

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Dina on Mar 6, 2024
Thank you for feedback. Come again.

10/10 Excellent

Hanna, Greenbrier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family enjoyed this place! we would definitely stay again. The kids loved the indoor pool!
Stayed 3 nights in Feb 2024
Response from Pete on Mar 3, 2024
Thank You for your review, we are glad that you and your family enjoyed your stay.

10/10 Excellent

Billy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Staff was great and helpful. Pool and hot tubs was clean and enjoyable. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Dina on Feb 29, 2024
Thank you . Come again.

10/10 Excellent

JERALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 1, 2024
Thank you Jerald and come again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. Nice room with jacuzzi.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Thank you Ryan. Come again soon!

10/10 Excellent

Retosha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great the staff was very friendly. Loved the hot breakfast every morning made it to starting your day easier and not having to get up and get out to have breakfast. Beds wasn't the most comfortable but over-all we will stay here again.
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you Retosha! We hope to see you again soon.

10/10 Excellent

Tanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in Gatlinburg numerous times throughout the years. Edgewater was a very nice suprise. We loved the location, breakfast, in-room fireplace, private balcony, and pool area. It was clean and the staff was friendly and welcoming. We plan to stay here again in the future.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you so much Tanna. We're happy you enjoyed your stay!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it overall! Such a great location, walking distance to everything in gatlinburg basically. And for the price you can’t beat it. The pool/hot tubs were a great addition-especially since they’re open/heated year round. Breakfast was amazing, and breakfast staff were so sweet and helpful. The cleaning ladies were also amazing. If I had to complain about anything it would be that the parking spaces are very close together-but for free parking in that location you can’t complain. Will definitely stay again in the future!
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for the wonderful review. We hope to see you again soon

10/10 Excellent

tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Parking is a bit tight for bigger vehicles.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Tracy, thank you and have a great day!

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything downtown. Friendly staff
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 12, 2024
Thank you for staying Keith. Have a good day!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodating and friendly
Stayed 1 night in Feb 2024
Response from Robbie Guest Services on Feb 11, 2024
Thank you Katherine and come back soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! Front staff were very helpful!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
Thank you Amy! We hope to see you again soon!

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service
Slow elevators, bed was broken and squeaky, staff was wonderful and room was clean.
Stayed 1 night in Feb 2024
Response from Pete on Feb 4, 2024
Thank you for your review. The elevators can be slow at times when everyone is trying to come down and going up especially when we are so busy. As far as the bed, did you by chance report this so we could have taken care of it?

10/10 Excellent

brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Amazing property
Stayed 2 nights in Dec 2023
Response from Robbie Guest Services on Feb 4, 2024
Thank you Brandon for the wonderful review. Have a great weekend and come again!

8/10 Good

Timeka, Hattiesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall it was a good stay. My only issue was parking was not very good and the elevators are very slow at all times.
Stayed 3 nights in Jan 2024
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for choosing the Edgewater. We appreciate your review and apologize for any inconvenience you experienced. Parking can be tight during busy times and the elevators can be slow during these times.We hope you will give us another opportunity to host you during your next visit to the Gatlinburg area.Sincerely,

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the area of town it was in. The room was very nice with the fire place and jacuzzi tub. The staff were very nice as well. The only one thing I did not like about the place was they did not have what you would call quiet hours. A church group of kids were staying there as well and they were very loud all night in the pool and in the rooms. Other than that I would definitely stay there again. I will just ask next time if there will be any kid groups stating the same time.
Stayed 2 nights in Jan 2024
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for your review. I apologize for the inconvenience you experienced during your stay. We normally have youth groups the last week-end in December and some week-ends in January. We will be glad to let you know their scheduled times.We look forward to hosting you again when travel plans bring you back to the Gatlinburg area.Best Regards,

6/10 Okay

Cheryl, Greenwood

Liked: Staff & service
Waiting for the elevators was awful and time consuming. The vending machines didn’t work very well. Breakfast was good. Staff were great. Overall condition of the hotel was fair.
Stayed 2 nights in Dec 2023
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for reviewing your recent stay at the Edgewater. I apologize for any issues you had during your stay. I hope you will consider giving us another opportunity to host you again when travel plans bring you back to the Gatlinburg area.Sincerely,

10/10 Excellent

Karen Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is definatly the best place to stay. In the center of everything. Walk across the street you are in downtown where everything is at. Everyone around downtown charges $20 for parking! The front desk ladies were very friendly. The breakfast was amazing. Great variety. Highly reco.mend. will stay again
Stayed 4 nights in Jan 2024
Response from Robbie Guest Services on Jan 23, 2024
Thank you Karen for the wonderful review! We hope to see you again very soon.

10/10 Excellent

keisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying here. And we love the continental breakfast.
Stayed 2 nights in Jan 2024
Response from GUEST SERVICES on Jan 21, 2024
THANK YOU AND WE HOPE TO SEE YOU AGAIN SOON!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quiet weekend at Edgewater!!!
Stayed 2 nights in Jan 2024
Response from GUEST SERVICES on Jan 21, 2024
THANK YOU FOR STAYING. A QUIET WEEKEND IN GATLINBURG IS RARE FOR SURE! LOL WE HOPE TO SEE YOU AGAIN SOON AND HAVE A GREAT DAY!

10/10 Excellent

shannan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel
Response from Dina on Jan 21, 2024
Thank you and come again.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff. Very convenient to all shops and restaurants in downtown Gatlinburg!
Stayed 1 night in Jan 2024
Response from GUEST SERVICES on Jan 20, 2024
THANK YOU SO MUCH AND WE HOPE TO SEE YOU AGAIN SOON!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. Perfect location. Walking distance to everything. We always get the jacuzzi room. It is so nice and so are the pool and hot tubs. Elevators work fast. Front desk is always willing to assist with anything.
Stayed 4 nights in Jan 2024
Response from Pete on Jan 18, 2024
Thank you so much for your review. We're glad that you really enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Shailina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pete on Jan 17, 2024
Thank you for your review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pete on Jan 16, 2024
Thank you for your review

8/10 Good

Maggie

Travelled with partner
Liked: Amenities
Overall well hotel for walking access close to Gatlinburg. Maybe 10-15 mins to Ober Gatlinburg or other strip attractions. Parking garage within hotel.
Stayed 3 nights in Jan 2024
Response from Pete on Jan 15, 2024
Thank you for your review.

8/10 Good

Heidi, Bowling Green

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk downtown
Stayed 2 nights in Dec 2023
Response from Pete on Jan 15, 2024
Thank you for your review

10/10 Excellent

Yaneidys, miami beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pete on Jan 15, 2024
Thank You for your review

10/10 Excellent

Yaneidys, miami beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient you can walk to pretty much all the main attractions. Staff was very nice and helpful. I’ll definitely stay there again if I go to Gatlinburg.
Stayed 1 night in Jan 2024
Response from Pete on Jan 15, 2024
Thank you for your review and are glad that your enjoyed your stay. We will be looking forward to your next stay.

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall good experience. Our bathroom tub was a little underwhelming seeing is how the repairs seemed to be rushed and you could see it in the work.
Stayed 1 night in Jan 2024
Response from Pete on Jan 9, 2024
Thank You for your review. We will have maintenance check into the bathtub situation. Thank you for letting us know. We apologize if there was an inconvenience.

10/10 Excellent

Armin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Pete on Jan 9, 2024
Thank you for your review.

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Roberta Elliott on Jan 8, 2024
Thank you for reviewing your stay at the Edgewater. We appreciate your patronage and hope to see you again when you are next in the Great Smoky Mountains area.Best Regards,

10/10 Excellent

Hermes

Stayed 2 nights in Jan 2024
Response from Roberta Elliott on Jan 8, 2024
Thank you for staying at the Edgewater during your trip to Gatlinburg. We hope to see you again when travel plans bring you back to the Gatlinburg area.Best Regards,

10/10 Excellent

Sheryl Rebecca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Roberta Elliott on Jan 8, 2024
Thank you for reviewing your recent stay at the Edgewater. We look forward to hosting you again when you are next in the Gatlinburg area.Best Regards,

10/10 Excellent

Gurnavtej

Stayed 2 nights in Dec 2023
Response from Pete on Jan 8, 2024
Thank You for your review

6/10 Okay

Gianny

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The breakfast was great. The staff was kind and friendly. But there is no daily room service. You must request it and be a waiting list. Then the job isn’t done throughly.
Stayed 4 nights in Dec 2023
Response from Pete on Jan 8, 2024
Thank you for your review and we apologize for any problems that you encountered and will bring it up with the staff.

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, amenities
Great location within walking distance to everything. Beds are too hard and need more parking spaces.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you and have a good day

8/10 Good

Neil

Liked: Staff & service
Very slow elevators
Response from Guest Services on Feb 11, 2024
Thank you and have great day

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable rooms; excellent customer service; convenient location.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 28, 2023
Thank you so much. Have a wonderful New Year's