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Reviews of Gateway Motel

2 out of 5
Gateway Motel
819 King St W, Gananoque, ON

Reviews

5.6
Rating 10 - Excellent. 15 out of 210 reviews" "
Rating 8 - Good. 57 out of 210 reviews" "
Rating 6 - Okay. 54 out of 210 reviews" "
Rating 4 - Poor. 39 out of 210 reviews" "
Rating 2 - Terrible. 45 out of 210 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Recentguest

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The manager was friendly and helpful when the hot water tap didn't get hot. He stressed it was a seasonal operation and they were shutting down at the end of October. It was a cool night 3C. The room was cold and we had to crank up the baseboard heater to full to get it warm enough. The bathroom was ice cold. Could not take a shower as the floors were too cold. Perhaps in the warmer months this property would suffice.
Stayed 1 night in Oct 2019

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far off highway 401. Close to downtown and boat cruises.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good trip for me. Motel is clean, room is big and it’s very close to wharf.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, room comfort
needs some updating
The booking and getting in were good. A bit of a musty smell. Staff was excellent. room needed work.
Stayed 1 night in Oct 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Utkarsh, Ontario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay . Awesome & friendly staff
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very decent for the price. The beds were comfortable. The room had a mini-fridge and microwave.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’s like a typical motel, but the beds and pillows were exceptionally comfortable!!! The gentleman at the front desk was very friendly and helped us get checked in quickly. Only downside was that a family with lots of kids had rented the 2 rooms beside ours and clearly had the adjoining door open between them because their kids were running back and forth like a herd of elephants which shook our whole room; I could even feel the shaking while I was laying in bed! They’d always rein them by 11pm, so at least we still got a good sleep, none of which was the motel’s fault, just bad parenting.
Stayed 2 nights in Aug 2019

4/10 Poor

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What we didn't like was the room felt like it was dirty and smelt, we didn't unpack or take anything out because you didn't want your stuff to touch anythins
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing spectacular about this motel, as a matter of fact the physical look isn’t good at all , it’s very old and not renovated to push up the standard . In my opinion I think this type of motel shouldn’t be listed on the website . There are flies/insects by the entrance light into the room always waiting for door to be opened and go inside. And I was also charged $20.00 for an extra guest which was not provided for. My experience at this motel was horrible.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room weren't nice the plugin in the bathroom wood work no plag for the tub you can see outside the door when it's closed the bed is hard and the rugs are filthy dirty I would suggest this to anybody just motel and I found a handful of thumbtacks in the driveway
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Gordon

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It is inexpensive, clean, quiet and a couple of minutes to centertown. No frills lodging. The facilities we occupied were worn but in working order. Note the outdoor pool was out of service and needs repair..
Stayed 1 night in Aug 2019

6/10 Okay

Carol

Stayed 1 night in Aug 2019

4/10 Poor

HH, Quebec

Travelled with family
Liked: Cleanliness, staff & service
It was convenient for a family of six but there was (and still is) an unauthorized charge on my credit card. And the only phone number I can find for the motel goes to a voicemail that doesn't even say the name of the motel, so I cannot discuss the issue with them. I'd hesitate to go back or recommend it.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is way different from pictures. When we arrived, they were replacing the roof, taking electricity from our room i.e. workers walking into our room with boots ... This property is fine to stay for sleeping but absolutely over priced. Also bed sheets were dirty.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
This property should not be on Expedia site. Misleading customers.not fair for other property when serving better and same cost. I offer one of your stuff for free one night at my cost. This property should be closed. On other side your expedia agent hang up on me while reviewing the issue and never call back fo follow up.
Stayed 1 night in Aug 2019

8/10 Good

Victor

Liked: Cleanliness, staff & service, room comfort
We had a lovely 2-day trip to Gananoque. We did a 1,000 Islands boat cruise, and saw some local sites. The manager of the hotel was very nice and friendly. He gave us restaurant dining tips that were outstanding. He also helped us with our trip away. We wanted to go to Kingston and he recommended that we take Hwy 2 because it would take us right downtown Kingston. We wanted to avoid the 401.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The owner has just taken over this place and is trying to do it up. It is aged, but has potential.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Everything, over priced and not as advertised. What more can be said.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Chery

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water! Run down property. Not comfortable. We did not stay for breakfast.
Stayed 1 night in Aug 2019

6/10 Okay

Kk

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Close to the boat cruise and other store restaurants need more cleanliness
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Fay

Property was rin down - needed paint and repairs eg carpet was taped in main area. TV Volume control did not work lighting in main room poor Breakfast consisted of coffee nade with local water - sulfur? Chlorine? Jam was almost gone except for bottom of jar scrappings no fruit cookies were broken and soggy commercial orange juice and yogurt were fine Trivago advertized the room for $99 but when I went to the site it was #129 (original price)
Stayed 1 night in Aug 2019

8/10 Good

ahmed

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Ben, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 6 (4 young kids). Stayed one night and it totally met our needs with a room with three queen beds. Very friendly front desk, clean room and simple contintental. All for a very affordable price.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t like anything Very old not clean mosquito everywhere noisy fridge very little hot water Overall not healthy
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
A no-frills, clean, quiet hotel. Very little in the way of amenities, but well priced and in a good location on the edge of town.
Stayed 3 nights in Jul 2019

8/10 Good

Ricardo

Liked: Staff & service
Good staff great price that included breakfast will be back one more time Saturday
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

JS

Liked: Staff & service
Did not realize pool was closed and under repair, was not mentioned on Expedia website. Typical roadside motel
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Property was ok. Pool not ooened location was good.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Gateway Motel! The hosts are charming, the room was simple but adequate, everything was super-clean, and the beds were very comfortable. We loved the family room, which provided everything we needed for our family of five. If you are looking for new, modern and fancy, this is not for you. However, if you are looking for a clean and comfortable space at a reasonable price, the Gateway Motel delivers. The only thing that disappointed us was that the pool was not open while we were there.
Stayed 1 night in Jul 2019

2/10 Terrible

Jag

Travelled with family and small children, Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's true, it's an old hotel, but I think that for the price you can get many better things. In my case I will not return to this hotel first because they offer services that they really do not have. Example pool did not work and the breakfast does not really exist. A disappointment.
Stayed 1 night in Jul 2019

2/10 Terrible

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
S e puede conseguir un mejor lugar por este precio. Es cierto que es un poco viejo el You can get a better place for this price. It is true that the site is a little old, but I think what bothers me most is to offer services that do not really have, such as the pool does not work or breakfast included (there really is not a breakfast).
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The place was very dated, but it was clean. Staff was friendly. Continental breakfast was standard. Nothing special, but serviceable place. I thought it was expensive for what it was. We stayed in several other places in Canada for the same place that were much nicer.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019