Ratings based on 823 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Houston

Speechless

Posted 27-Mar-2015
Pros: Absolutely nothing!!!
Cons: Better staff. Both the night and morning personnel were very rude. The morning personnel should learn how to dress appropriately.
My wife and I are just speechless about the service that we received. First, when we checked in, we were checked in to the wrong room. We had requested a king size bed and received instead two full size beds. The gentleman tried to get us the correct room but seemed like he didn't know what he was doing. Finally, the person who he was on the phone with figured out the room situation. When we got into the correct room, my wife noticed stains on the bed cover. I went down and requested new covers. We waited about an hour, but no one brought anything. This is by far the worst service that we have received. Way to ruin our anniversary. i will never book this hotel again!!!!!!
Comment from Hotel Management
28-Mar-2015 by Dee Singh, Hotel Management
I would like to thank you for taking a moment and sharing your impressions with us. It is important to hear and understand what a guest experiences during their time with us. On behalf of everyone here, I hope you will allow me to apologize for failing to meet your expectations. At all times we try to be a property that is enjoyable, relaxing and clean. It is disappointing to hear that we failed to be any of those things for you.Sincerely
1 out of 5
by A verified travellerfrom Killeen Texas

Never experienced anything like this hotel!

Posted 24-Mar-2015
If you are expecting clean sheets, clean blankets and blankets without holes don't stay here. The manger was very rude and said she was tired of my family calling front desk. Called police to kick us out cause we kept asking for clean linen. All they had to do is give their guest a clean bed to sleep in when we first asked but we never got it and to top it off they put the same dirty linen we threw on the floor back on our beds. We knew this because the exact same stains and dried up substances was on the covers. As a military spouse I have traveled the world and stay at many hotels, but this was the worst experience for me! I'm glad I took pictures of everything. The good thing is the hotel was close the the beach and had great hot water!
Comment from Hotel Management
27-Mar-2015 by Dee, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sugar land

Perfect location.

Posted 16-Mar-2015
Great place, nice pool, excellent breakfast. ...can't ask for more. .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MS

Posted 15-Mar-2015
We checked in late evening. There was no parking spaces to be found, so Malcolm moved his vehicle so we could park. We had several questions throughout our stay and the staff helped us out. Will stay here again! Thanks.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Marcos, TX

Great Location

Posted 11-Mar-2015
Pros: Location
Location: Lots of great restaurants, steps to the beach and Pleasure Pier...
Enjoyed our value added stay here. Very well located hotel, right on the beach, near many attractions. Modern, clean, would return.
1 out of 5
by A verified traveller

Worst stay ever.

Posted 11-Mar-2015
Pros: Not a thing.
Cons: New management and maintance
Not only a Bradley managed and maintained hotel I was charged for pillows I did not take and would not use for a dog. Non smoking hotel designation was a joke. I could not open the balcony doors with due to smoke, not all legal from other rooms. I'll let the credit card company duke it out with the hotel!!!
Comment from Hotel Management
15-Mar-2015 by Dee, Hotel Management
Thank you for taking the time to post the response.On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice!

Posted 10-Mar-2015
Nice place to stay. Right across from beach. Would stay there again.
2 out of 5
by A verified travellerfrom Little Rock

Posted 24-Feb-2015
It did not have a clean feeling. Didn't like that they advertised free cruise parking but charge $10per/person per trip. The only way that would make since is if there is only one person in the vehicle.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
The staff was very friendly, Ms. Adriana, took care of us when arrived. She welcomed us to use any of the amenities at the hotel, including the pool while our room was ready. My girls loved the inside pool. Perfect for a February stay with a pool. And the night staff was wonderful as well. One of the employee came outside to help out with some parking when our awesome parking space was taken, when we went out to eat. He made sure we had a place to park, since it was full night. Thank you guys!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2015
We were totally pleased with the friendly staff, great room and the location for Mardi Gras was perfect. We had stayed in Galviston for the purpose of the Mardi Gras to extend our vacation and could not have chose a better hotel. We would definitely stay there again!