Ratings based on 730 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom St. Louis, Mo

Posted 20-Nov-2014
Pros: Location was good
Cons: Clean carpeting and correspondence from Expedia and hotel!
Location: Lots to do, but the wether was bad.
I had marked that their were 5 guest and on their record, they only had 2. They did not give us a room that would fit a roll away bed, so 3 of us had to sleep/try to sleep in one bed! Made for a bad experience.
Comment from Hotel Management
25-Nov-2014 by guest, Hotel Management
Thank you for your review. We sincerely apologize that we could not properly accommodate your family due to the circumstances. We assure you that we are further developing our staff and your comment will be discussed with our associates. Although we could not accommodate you in the proper manner that you deserve, we would love it if you would give us another chance to prove that hotel is a great place to stay. Again, we appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom austin, texas

Nice hotel, great seeing the water from our room!

Posted 19-Nov-2014
We enjoyed walking less than a block to the water; seeing Pleasure Pier from our room, it was so colorful at night. The service at the hotel was friendly and helpful, we also enjoyed the good variety of breakfast items. The bed was comfortable and the room supplied with necessary things to make the stay pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Nov-2014
Only stayed one night before our cruise but very nice hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom friendswood texas

Great stay

Posted 10-Nov-2014
Pros: convenience and access to sea wall and biker attractions.
Cons: ice machine in every floor
Location: Galveston Texas the things I like to do are in walking or a short drive from hotel.
Room was nice next time I might request a room with a view. All I could see was the roof next store.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom E

Clean Hotel but terrible Staff

Posted 8-Nov-2014
The hotel was very nice and clean and you have your own private balcony with great views. However, the staff was rude as ever! The lady at the front desk needs to be replaced because her customer service is terrible!! She basically tried to kick me and my friend out of the hotel for checking out 10 minutes late! It was ridiculous and she should be fired for her behavior!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom south carolina

Very nice hotel close to the beach.

Posted 5-Nov-2014
Very nice and a beautiful places and hotel is very convenient to the beach and broadwalk very nice place.
2 out of 5
by A verified travellerfrom Iowa

Needs Some Improvements

Posted 5-Nov-2014
Pros: Location near Pleasure Pier and restaurants.
Cons: Rooms need freshened up and the mechanicals need some attention.
Although outwardly the hotel looked to be in good shape, the interior and features are getting kinda tired. There were stains in the carpet, cracks in the walls and the air conditioner was incredibly loud. Fortunately we really didn't have to run it as the weather was mild. The bathroom was clean and in good shape however. We did not receive maid service during the day and asked the desk to supply more bath towels. When we returned late that night there were no towels. So service was not very good. Bed was comfortable for me, but the pillows were small and pretty flat.
Comment from Hotel Management
20-Nov-2014 by guest, Hotel Management
I would like to thank you for taking a moment and sharing your impressions with us. It is important to hear and understand what a guest experiences during their time with us. On behalf of everyone here, I hope you will allow me to apologize for failing to meet your expectations. At all times we try to be a property that is enjoyable, relaxing and clean. It is disappointing to hear that we failed to be any of those things for you. Sincerely
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Winnipeg Canada

Nice Hotel great location!

Posted 21-Oct-2014
Pros: location and breakfast
Cons: shuttle could be free!
Location: Lots of nearby restaurants bars and places to sit and people watch. Right on the seawall with many cars out cruisin by!
We stayed in Galveston prior to a Cruise. I wanted something fairly close to the port but on the beach with a good view. I got it. Our room balcony looked out toward the Gulf of Mexico with wonderful views of the Galveston Pleasure Pier, which is really nice at night!. The room was clean and comfortable and there was many restaurants and bars near by as well the beach right across the street. We walked a couple of blocks to a bike rental place and rented one to ride around the area. My husband has limited walking ability so this was just perfect. Breakfast had wonderful fresh make yourself waffles , eggs and sausage, cereals and sweet buns. Something for everyone and they had a shuttle to the port for $10.00 pp. There was a convenience store near by for any needs too! I would stay here again in a heartbeat.
1 out of 5
by A verified travellerfrom Ft. Worth, Texas

Stay in Houston before you book here! Horrilbe

Posted 7-Oct-2014
Pros: Room was clean. Nothing else
Cons: Maybe some staff, other than front desk, that speaks English? Tear it down and start over? have Chick-fila train the staff on how to be friendly?
Location: Better walk if you found a parking place the first time. You won't have parking when you get back. Not really close to anything except water
Checked in at 3pm. Long line and 1 person at desk. Restrooms locked. Had to get key that you can't get because there is only one person. Room was clean. Walls paper-thin. Noise from next door all evening/night. Kids running up and down hall. Called front desk for blanket around 5. They said I could come down and get one. They were too busy. Got there and three people standing and talking. They said they had a line to the door. Sure cleared that line quicker than the line I was in earlier. Parking lot SMALL. People double parked blocking others. Not a good neighborhood. Leave car while you cruise at your own risk! Shuttle was 40 min. late taking us. Driver was friendly and picked us up on time. Do NOT think, just because you are near the beach, that you can see it from room. View of old neighborhood and parking lot. DO NOT WASTE YOUR MONEY ON THIS PLACE! I DID. LEARN FROM MY MISTAKE! Shuttle is NOT free. $20 per person roundtrip. Other hotels in area are free. Save your money and go ANYWHERE BUT HERE!!!!
Comment from Hotel Management
12-Oct-2014 by guest, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
2 out of 5
by A verified travellerfrom a

at first, we thought it was a great hotel because

Posted 15-Sep-2014
at first, we thought it was a great hotel because of the view of the beach in pleasure pier.then the hotel staff never told us we were going to get credit card charged abd only explained there is no smoking and no pets. The three pool was closed until my hubby and many others complained, they opened it.the staff was rude except one. If offered a room for free i wouldn't do it.
Comment from Hotel Management
22-Sep-2014 by guest, Hotel Management
On behalf of our team, I apologize that you had a poor experience with our Hotel. We take pride in providing a quality product. I will address with the management team your concerns. We value your business and appreciate your feedback. sincerly