Ratings based on 593 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Near the beach

Posted 29-Jul-2014
Pros: Close proximity of beach
Cons: Customer service
Hotel was nice. Nothing fancy but it is near the beach and several places to eat. Hotel staff was really not very friendly. We didn't have any issues to resolve but when asking questions about the area it seemed I was putting them out. Would stay again but would also look else where if customer service is high on the priorities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2014
The room was cleaned with great view of the ocean, staff were friendly. Good hot breakfast but internet was slow. I would definitely stay at this hotel again.
2 out of 5
by A verified traveller from austin, tx

Close to the beach

Posted 18-Jul-2014
Not a good experience, the room was not clean, we saw bugs.
Comment from Hotel Management
24-Jul-2014 by guest, Hotel Management
Thank you for taking the time to post this review. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, would stay again

Posted 17-Jul-2014
Comfortable, clean hotel. Indoor pool water was cold with too much chlorine. Overall our stay was good. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma City

Great Service - Great Food - Great Place

Posted 12-Jul-2014
We thoroughly enjoyed our stay and were pleased with all facets of the hotel! The Free Breakfast was great and offered many choices: Muffins - Waffles - Eggs - Cereal (hot & cold) - Fresh Fruit - Yogurt - and more... The rooms were clean - The staff was friendly, available, and helpful on all topics - The pool area was clean - Can't find a complaint!
2 out of 5
by A verified traveller

Posted 11-Jul-2014
Just a basic room. To much money for a basic room. The breakfast was cold and under cooked.
Comment from Hotel Management
13-Jul-2014 by guest, Hotel Management
Thank you for taking the time to post this review .On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from Conroe, Tx

Very close to the beach and Pleasure Pier.

Posted 8-Jul-2014
Pros: Location
Cons: Shampoo the carpets regularly.
Location: Beach, Pleasure Pier, shops
My only complaint about our room was the carpet needed to be shampooed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel on the seawall

Posted 29-Jun-2014
The hotel looked just like the pics I saw online. It was nice and our rm had a balcony with the ocean view. Very clean. I will stay there again!
2 out of 5
by A verified traveller from Austin, Texas

Beach Hotel

Posted 27-Jun-2014
Pros: Not much---people that worked there were nice that's about it!
Cons: Prey much everything!
Location: Good beach location.
The balcony to the room was above air conditioners, making it loud and hot from AC blowers. Also, extremely small. View was ok, if you could stand the heat and noise. TV reception was bad the first day, improved somewhat the next day (Dish). Plate to microwave did not fit microwave, so it did not turn. Bed was extremely uncomfortable, could feel springs! Food was pretty bad. Rolls frozen, selection limited. Parking spaces made for mini-cars. Pool tiny and inside.
Comment from Hotel Management
1-Jul-2014 by guest, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
Comment from Hotel Management
1-Jul-2014 by guest, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
Comment from Hotel Management
1-Jul-2014 by guest, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
4 out of 5
Recommended
for Families
by A verified traveller from Texas

Nice Hotel right across the street from the beach.

Posted 23-Jun-2014
Pros: The staff was very polite, and the cleaning staff did en excellent job!
Cons: Maybe an outdoor shower so that beachgoers could remove the sand before entering the hotel facilities...and pool.
Location: It was a stones throw from the beach, and a short walk to Murdoch's, and Pleasure pier.
We had a wonderful 3 night four day stay at the Country Inn and Suites at Galveston. Everything worked, nice cold air, clean rooms and clean corridors and lobby. Cleaning staff did a wonderful job cleaning and the bathrooms were especially nice and clean (one of my peeves). The only thing the hotel needs is maybe a snack bar and outdoor showers for us to use when returning from the beach. I noticed several families returning from the beach go straight into the pool facilities to rinse the beach sand off. Maybe the pool would have a little less sand in it if their were outdoor shower facilities. My family did locate an outdoor faucet with sprayer to clean our feet before entering the hotel.