Ratings based on 560 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Pennie from Killeen, TX

Nice hotel close to the beach

Posted 17-Apr-2014
Pros: We loved the pool and the quality of the room.
Cons: The bread and pastry items at the breakfast tasted stale.
Location: This hotel is within walking distance to the beach, souvenir shops, and the pier with all sorts of fun activities there.
The staff was friendly but a little slow during check in & out. The room and pool area were clean and enjoyable. However we had to deal with a lot of stomping and yelling from the room above us. It didn't get much better even after we called the management about it. Their continental breakfast was decent.
2 out of 5
by A verified traveller

Disappointing

Posted 5-Apr-2014
Cons: Better cleaning of rooms. Try a vacuum.
Travelling with young child needing clean room. Found old French fries on floor and had to stop child from grabbing and eating them. For the price that we paid, the place was disappointing. We just needed a place to stay overnight before going on a short cruise.
Comment from
8-Jan-2014
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to beach

Posted 25-Mar-2014
Pros: Location and breakfast
Enjoyed the stay except for the loud group late at night and early in the morning next to us. It was quite in the sitting room but not back in the bedroom.
4 out of 5
Recommended
for Everyone
by A verified traveller

good

Posted 24-Mar-2014
great hotel, unfortunately weather too cold outside
3 out of 5
Recommended
for Everyone
by Pete from Austin suburb

Good location, adequate amenities

Posted 18-Mar-2014
Good points include the convenient location to the Kemah boardwalk and seafood restaurants, and relatively low room rates. Negatives include insufficient parking spots (I had to park in a handicap spot with the permission of the desk clerk), and a requirement to pay a $50 "incidentals" fee upfront, which gets refunded in 2-4 days (hopefully!) The breakfast buffet was slightly below par, and a patio light was kept on all night, which could be a problem for anyone that needs a very dark room to get to sleep.
1 out of 5
by gloria from texas

I am sooooooo disappointed...hotel turned us away

Posted 15-Mar-2014
Pros: I have no idea about the state of the hotel since we were rudefully turned away; they kept my money, though.
Cons: policies can be modified as a honest way to live and keep customers happy...
Location: Galveston...port of call and disembarkation
w hotel turned us away claiming that I should have read about the hotel ... I did not visit the hotel's website. I just saw the price and the rating of the hotel. i was planning to treat my husband to a 2nd honeymoon...but disaster hit our plans. expedia was paid $411.71; an additional $400+ had to be paid to a 2-star inn on thr opposite end of the island from the cruise ship center.
Comment from
22-Jan-2014
Thank you for taking the time to post this review.On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 11-Mar-2014
It was nice and a great price. The breakfast was great.
3 out of 5
Recommended
for Families
by A verified traveller

No hot water. Loud sand blast building all stay

Posted 3-Mar-2014
Pros: indoor pool. could walk to eat and entertainment
Cons: Do major maintenance on weekdays. No on weekends or major event weekends.
Location: can walk to eat and entertainment
No hot water. Were using power tools, out side room all weekend. Power washing, loud air tools, grinding, painting. Could not enjoy reading on balcony. Loud music in lobby. Other wise. Beds comfortable, roomy. Close to places to eat and entertainment.
Comment from
5-Jan-2014
Thank you for your recent stay with us and reviewing our property I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for the dissatisfaction you had.Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. We appreciate your feedback as this is our best resource for improving guest services. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
4 out of 5
Recommended
for Everyone
by CC from Spring, Tx

Nice Location and Clean

Posted 25-Feb-2014
Pros: Clean, nice location, Staff friendly.
Cons: Construction lift in parking area at the time we were there made parking a little hectic. I'm sure it's not there normally.
Location: Pleasure Pier, Strand, Moody Gardens, Beach, Restaurants
A nice place to stay during Madi Gra. We had a clean spacious room located near town. We were within walking distance of Pleasure Pier and many other Restaurants. We had a great view from our room of the Gulf. The Staff was very accommodating and nice.
4 out of 5
Recommended
for Everyone
by T from Houston, TX

Overnight stay

Posted 24-Feb-2014
Pros: nice but under constuction at this time
Cons: PARKING!!! not enough parking, you can't park on the street in fear of getting towed..
The hotel was under construction and early Saturday morning they were out working and the constent beeping (like someone was backing up) noise was annoying when you are trying to sleep. We were on the south side of the hotel and there is a bar across the street and you could hear the music like you were standing outside. The hotel is nice but they need to insulate better and not start work until at least 8am on Sat & Sun.
Comment from
5-Jan-2014
Thank you for the review of our hotel.We are hospitality professionals who pride ourselves on delivering a world class experience. For that reason, the comments are troubling and will certainly be looked into. Most importantly, I'd like to apologize for the issues you encountered and for any discomfort you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.