Lobby

Reviews of Quality Inn Gallatin - Nashville Metro

2.5 out of 5
Quality Inn Gallatin - Nashville Metro
1001 Village Green Crossing, Gallatin, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 234 out of 533 reviews" "
Rating 8 - Good. 173 out of 533 reviews" "
Rating 6 - Okay. 76 out of 533 reviews" "
Rating 4 - Poor. 27 out of 533 reviews" "
Rating 2 - Terrible. 23 out of 533 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place
Stayed 2 nights in Mar 2024
Response from Jill Hart on Mar 18, 2024
Thank you!

10/10 Excellent

Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Feb 2024
Response from Jill Hart on Mar 18, 2024
Thank you!

6/10 Okay

Mackenzie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jill Hart on Mar 18, 2024
Thank you!

10/10 Excellent

Kioshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jill Hart on Mar 18, 2024
Thank you!

6/10 Okay

Jeff

Stayed 1 night in Dec 2023
Response from Jill Hart on Mar 18, 2024
Thank you

8/10 Good

Alissa

Travelled with group
It was just fine.
Stayed 3 nights in Jan 2024

6/10 Okay

Brian Keith, Milwaukie

Stayed 4 nights in Jan 2024

6/10 Okay

MICHAEL, Willis

Travelled with family
Liked: Staff & service
Staff was friendly. Price was reasonable. Property is very dated, and no elevator. We were placed on the second floor. Carrying heavy suitcases and bags up a flight of 17 stairs is not fun. I managed, but an elderly person would be in trouble. Please request the first floor if possible.
Stayed 4 nights in Dec 2023

10/10 Excellent

Olga, pembroke pines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yadira

Stayed 5 nights in Dec 2023

8/10 Good

Marsha, St Petersburg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Could use an update to the bathroom but since they allow pets at a reasonable rate and the price is right, we would stay there again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Tasha

Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you!

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from GM on Dec 19, 2023
Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you!

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Dec 19, 2023
Thank you!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Dec 19, 2023
Thank you!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023
Response from GM on Dec 9, 2023
Thank you!

8/10 Good

Norma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very kept
Stayed 3 nights in Nov 2023
Response from GM on Dec 9, 2023
Thank you!

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and very quiet
Stayed 1 night in Nov 2023
Response from Monarch Desai on Nov 28, 2023
Thank you!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Easy walk to restaurants. Nice complimentary breakfast, but one suggestion from a biscuit and gravy lover, please thicken up the gravy a bit.
Stayed 3 nights in Nov 2023
Response from GM on Nov 24, 2023
Thank you!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff! Many dining options nearby.
Stayed 2 nights in Nov 2023
Response from GM on Nov 24, 2023
Thank you!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
Thank you!

10/10 Excellent

Brandon

Business traveller
Very clean and nice place to stay. If in the area I will definitely stay there again
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
Thank you for your kind words. We can’t wait for you to come stay with us again.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff has always been superb, will always stay here when in the area.
Stayed 3 nights in Nov 2023
Response from GM on Nov 9, 2023
Thank you!

10/10 Excellent

Shyler

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised. For being a motel the rooms were nice and they had a waffle maker for breakfast.
Stayed 1 night in Nov 2023
Response from GM on Nov 6, 2023
Thank you!

6/10 Okay

Gavril, Buford

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older motel, not much to expect. Nice people.
Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank you!

10/10 Excellent

Kinsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
The place you can tell is old and needs many updates. But the staff was very friendly. Felt comfortable in my room. The room was clean and quiet.
Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Thank you!

10/10 Excellent

Carrie

Stayed 2 nights in Oct 2023
Response from GM on Nov 24, 2023
Thank you!

6/10 Okay

Jim

Front desk staff courteous and helpful.
Stayed 2 nights in Oct 2023
Response from GM on Oct 28, 2023
Thank you

10/10 Excellent

DebrA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jill Hart on Oct 25, 2023
Thank you!

8/10 Good

CARL

Liked: Cleanliness
everything was fine
Stayed 1 night in Oct 2023
Response from Jill Hart on Oct 25, 2023
Thank you!

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Jill Hart on Oct 25, 2023
Thank You!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 17, 2023
Thank you!

8/10 Good

Robert

Business traveller
Liked: Room comfort
Typical quality for the price
It was typical condition/quality for the price. The only major issue was that there was no ice machine available. Well, it was available, just not working. Front desk clerk said they were supposed to come that day but didn't. They didn't come the next day either. Had to walk next door to the partner hotel to get ice. A major plus was the shower water pressure. Nice and strong. When traveling by motorcycle it's nice to stay right in front of your bike so I would likely use again.
Stayed 2 nights in Sep 2023
Response from GM on Oct 17, 2023
Thank you for your detailed review. Our new ice machine is ordered and will be replaced by 10/20/2023. Thank you for all the compliments. We look forward to serving you guys soon!

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Just know that when you go this location makes you pay your $150 damage deposit from the time you check in. After you leave then you get it back. It wasn’t a problem for us just wish it was advertised more.
Stayed 4 nights in Oct 2023
Response from GM on Oct 17, 2023
Thank you for your feedback!

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made it easy to check in.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you!

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place the front staff was very helpful
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you so much!

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and the staff was friendly, the walls are very thin. We could hear our neighbors TV and every noise around. When we arrived they didn't have our reservation but staff was happy to help sort it out.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
sorry about the trouble with check inn. We are glad you came and stayed with us. We will make the next trip[ better. Thank you team Quality Inn Gallatin - Nashville.

4/10 Poor

Jacob

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Monarch Desai on Oct 4, 2023
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from GM on Oct 3, 2023
Thank you!

10/10 Excellent

Brookelyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check in. Location was close to everything we needed yet was tucked quietly away. They accommodated or needs and put us in a pet friendly room since we had our pup with us. Great pricing as well. We would book again and highly recommend to anyone.
Stayed 2 nights in Sep 2023
Response from GM on Oct 3, 2023
Thank you!

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from GM on Oct 3, 2023
Thank you

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from GM on Sep 27, 2023
THANK YOU!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We were looking for a place to sleep only one night with a hot breakfast, and not just fruit and cereal. This was the place. Everyone was extremely nice, genuine and helpful. The price was much appreciated in our currently over-inflated everything! Would return here, if we come back to Nashville.
Stayed 1 night in Sep 2023
Response from GM on Oct 28, 2023
Thank you!

8/10 Good

Brandon

Stayed 1 night in Sep 2023
Response from GM on Oct 16, 2023
Thank you!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from GM on Sep 27, 2023
Thank you!

6/10 Okay

Kayla

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from GM on Sep 19, 2023
Thank you.

2/10 Terrible

james

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on Sep 19, 2023
Thank you for your feedback.

10/10 Excellent

Tasha

Liked: Cleanliness, property conditions & facilities, room comfort
My review for this hotel
The place was amazing!The customer service was great and the breakfast was good! Location of hotel was great too! Room was clean and it was very nice. I got some really good sleep. I highly recommend this place! I will be back again!
Stayed 3 nights in Sep 2023
Response from Jill Hart, Assistant Manager on Sep 12, 2023
Thank you so much for the positive feedback! We really appreciate and hope to see you again soon! Have a wonderful day!

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend.
The entire stay was perfect from the welcoming front desk attendant, room was clean and comfy, and breakfast was excellent. The only complaint would be that the pool was dirty and I could tell had not been cleaned in awhile. Pool chairs in disarray and the umbrellas weren't put up.
Stayed 1 night in Sep 2023
Response from Jill Hart, Assistant Manager on Sep 11, 2023
Thank you for your feedback. We appreciate and value your opinion. We have addressed to the pool issue and hope that you stay with us next time you are in town.