“Doesn't Live Up to Baymont Quality”

The soda machines were empty and there was no soda or water anywhere in the facility. The carpets needed vacuuming and the bathroom floor was dirty. The facility did not live up to the Baymont name.

“Conflicting stays”

Stayed at this Dubuque Baymont on two consecutive Saturdays in July. For a 100% Smoke-Free Hotel, the first Saturday's stay was awful. The hallway and especially the room totally smelled like smoke. If we weren't in such a hurry for an event at check-in, would have demanded at least a room change. By 9AM the next morning, breakfast items were all picked over, so had to eat elsewhere. The second Saturday's stay was much better. Room was much nicer and smelled fine. Breakfast was well supplied the next morning. If these stays weren''t already prepaid, I probably would have cancelled the second night's stay, but all ended OK. I think remodeling was still ongoing, so maybe the first weekend's stay was in an older wing.

“Average.”

Our stay was comfortable but the "customer service" needs help. We arrived on a motorcycle and it rained the last half of our trip. I asked the person at the front desk if she had any additional hangers so we could dry our clothes. She looked under the front desk and said "no." No attempt was made to look elsewhere. I was rather disappointed to say the least.

“A cheap clean room with terrible service”

I thought that overall this hotel was a good value, but was very disappointed in the service. The positives were that it was a cheap clean room overall, it smelled good and was pretty clean with comfortable beds. The hotel is in a convenient location right across the street from a 24 hour Walmart, so that was nice. The negatives were that the toilets had terrible water pressure and you had to hold the handle until it was finished flushing, and even then you had to flush twice. I was also very disappointed in the service and the lack of keeping up with the breakfast items. The first morning of our stay my nephew got biscuits and gravy only to find out that the biscuits were frozen solid. The second morning of our stay I had to wait 10 minutes for some gravy, then when she brought some out it was barely lukewarm. I had to stick them in the microwave to get them at an edible temperature. I used to work as a night auditor at a hotel for years, and I had to check people out and take reservations and keep up with the breakfast by myself. This hotel had TWO people working the front desk, and they still couldn't keep up with the breakfast items. I was EXTREMELY disappointed in the service. They seemed like nice people and were polite, but there is no excuse for TWO people not keeping up with the breakfast items. The hotel itself is fine except for the toilets, but the service was just horrible I'm afraid. It is a good value, but the breakfast ruined it.

“Worked for what we needed.”

The staff were friendly and helpful to our needs. As a family traveling with 2 small children I felt the rooms were a bit small it was a tight fit once we sat up the pack-n-play. The breakfast area was small and they only had one highchair and the choices were limited and the waffle maker didn't do a great job so you were left with cereal or bagel/muffin for breakfast.