Hall

Quality Inn Alachua - Gainesville Area – Avis

2.5 out of 5
Quality Inn Alachua - Gainesville Area
15960 NW US Highway 441, Alachua, FL

Avis

7,2

Bien

Note de 10 – Excellent, d’après 279 avis sur 1004." "
Note de 8 – Bien, d’après 309 avis sur 1004." "
Note de 6 – Acceptable, d’après 178 avis sur 1004." "
Note de 4 – Médiocre, d’après 133 avis sur 1004." "
Note de 2 – Terrible, d’après 105 avis sur 1004." "

7,2/10

Propreté

8,2/10

Service et personnel

6,8/10

Commodités

6,8/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Jean Michel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2019
Shawn VH a répondu le 16 juill. 2019
Thank you!

6/10 – Acceptable

Gwenaelle, Poitiers

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Pas génial
Pour une nuit c'est suffisant , trop motel, trop près de la route, pas très propre bref pour une nuit. Petit déjeuner très satisfaisant.

6/10 – Acceptable

MICHEL, SCEAUX

Bonne étape.
Grande chambre propre et confortable .Équipements complets et en bon état. Large piscine agréable et bien située.Belle salle séparée pour le petit déjeuner classique. Demander des chambres sur l'arrière, trop de bruit sur le coté voie rapide.
Jim a répondu le 17 oct. 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jim Frey General ManagerWrite your comment.

10/10 – Excellent

Otho

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Met & exceeded our expectations
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Miguel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Matt

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Maria

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The price was gouged $200 a night! The comforter on my bed had many blood spots and the floor made under my feet dirty. The carpet needs shampooing. The bed isn’t comfortable you can feel the springs in your back. The breakfast was ok! The waffle maker kept sticking so they keep burning. For the price I paid it wasn’t worth it!
Séjour de 1 nuit en mai 2024
Quality Inn a répondu le 11 mai 2024
Dear Maria,, We would like to apologize for failing to exceed your expectations regarding your recent stay with us. We apologize that your rates were higher on the weekend you visited. We do base our rates on very many factors, and sincerely apologize, we do not want anyone to feel gouged. Thank you for your feedback about the dirty floor and sheet. These are things that will be addressed with our housekeeping department. We do hope that you would consider staying with us again. Giving us another opportunity to give you an excellent experience.

10/10 – Excellent

Sai

Voyage en famille, Voyage de couple
Points forts : Service et personnel, commodités
Pretty reasonable for the price
Séjour de 1 nuit en mai 2024
Quality Inn a répondu le 11 mai 2024
Dear Valued guest, Thank you so much for taking the time to complete this survey. We are so grateful for your business and for giving us your feedback about our value. We do hope you will visit us again soon!

10/10 – Excellent

Charles

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing Pool! Best shower ever. Clean.
Séjour de 1 nuit en mai 2024
Quality Inn a répondu le 7 mai 2024
Dear Charles, Thank you so much for taking the time to complete this survey. We appreciate this 5 out of 5 ratting! We are so pleased you enjoyed our pool and shower! We hope to see you back again soon!

4/10 – Médiocre

james, Belchertown

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Needs a renovation, shower didn’t drain, mold in bathroom
Séjour de 1 nuit en mai 2024
Quality Inn a répondu le 7 mai 2024
Dear James, Thank you so much for taking the time to complete this survey. We appreciate your feedback regarding renovations needed. We do apologize for your shower failing to drain and for any mold you discovered. We hope that you would consider staying with us again in the future. Giving us another opportunity to give you an excellent experience.

4/10 – Médiocre

Kevin

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Light bulbs were out in the lamps, mini fridge was the loudest thing in the room between the constant knocking noise and high pitch of the compressor being on its last legs I’m unsure which was more bothering. However. Room was clean, bed was okay and staff was amazing
Séjour de 1 nuit en mai 2024
Quality Inn a répondu le 7 mai 2024
Dear Valued Guest, Thank you so much for taking the time to complete this survey. On behalf of our entire team please accept my apologies for failing to ensure that the lightbulbs were in working order. Also for the noisy fridge. We do hope that you will consider staying with us again giving us another opportunity to give you an excellent stay!

10/10 – Excellent

sonia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Quality Inn a répondu le 2 mai 2024
Dear Valued Guest, We are so grateful for this 5 out of 5 ratting! We would love to see you back again soon!

10/10 – Excellent

Jae Hayley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was pleasantly surprised at the condition of the hotel and rooms, since it is an older place. The staff was welcoming and kind. There is a Waffle House across the street, which was nice since we came in very late. I would stay here again.
Séjour de 2 nuits en avril 2024
Quality Inn a répondu le 2 mai 2024
Dear Valued Guest, Thank you for taking the time to complete this survey and for giving us your feedback. We are so pleased you had a pleasant experience and we are looking forward to seeing you again!

10/10 – Excellent

Angeliki

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super friendly and helpful staff!
Séjour de 1 nuit en avril 2024
Quality Inn a répondu le 26 avr. 2024
Dear Valued Guest, Thank you so much for taking the time to complete this survey. We are so grateful for your business. We are pleased you had a great experience with our staff. I will share this review with them it will encourage the entire team! We do hope to see you back again soon!

4/10 – Médiocre

DANNY, REYNOLDSBURG

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Not the 2.5 rating that was expected.
Séjour de 4 nuits en avril 2024
Quality Inn a répondu le 25 avr. 2024
Dear valued Guest, Please accept our apologies on behalf of our entire team for failing to meet your expectations. We appreciate your feedback and would love another opportunity to give you an excellent experience. Please consider staying with us in the future as we will continue to strive to better our facility and services. Thank you so much for your business.

2/10 – Terrible

Anthony

Séjour de 2 nuits en avril 2024

4/10 – Médiocre

Aleksey

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The AC didn’t work full night and it was very hot when we got to the room. Staff was trying to help but wasn’t able to fix the issue during the night.
Séjour de 1 nuit en avril 2024
Cathy T. a répondu le 16 avr. 2024
Dear Aleksey, On behalf of our staff I would first like to thank you so very much for your honest feed back. I am sincerely sorry your experience wasn't as we would of hoped. It is most unfortunate to hear your A/C wasn't working properly. Please rest assured that our goal here at the Quality Inn in Alachua Fl is to give the very best experience we can. we have a dedicated staff that go above and beyond. We hope that your next visit with us will be a 10 out of 10 rating. Thank you again for your feedback. Sincerly, Cathy T.

10/10 – Excellent

Dakota

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I had a great stay
Séjour de 1 nuit en avril 2024
Quality Inn a répondu le 10 avr. 2024
Dear Dakota, Thank you so much for staying with us! We appreciate you completing this survey. We are so pleased you enjoyed your stay and we do hope to see you back again very soon!

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Quality Inn a répondu le 3 avr. 2024
Dear Valued Guest, We are so grateful for this 5 out 5 ratting! We hope to see you back again soon!

10/10 – Excellent

lucia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Exelente todo
Séjour de 1 nuit en mars 2024
Quality Inn a répondu le 1 avr. 2024
Dear Lucia, Thank you so much for taking the time to complete this survey. We appreciate your feedback and for this 5 out of 5! We hope to see you back again very soon!

10/10 – Excellent

paul

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mars 2024
Quality Inn a répondu le 23 mars 2024
Dear Valued Guest, Thank you for completing this survey and for staying with us! We appreciate this 5 out of 5 ratting! We hope that you will visit us again soon!

8/10 – Bien

Carmen

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff, comfortable
Séjour de 3 nuits en mars 2024
Quality Inn a répondu le 19 mars 2024
Dear Valued Guest, Thank you so much for completing this survey! We appreciate your kind words about our staff! We are so pleased that your stay was comfortable! We do hope to see you back again very soon!

10/10 – Excellent

Neal

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Desk Person was extremely helpful.
Séjour de 1 nuit en mars 2024
Cathy T. a répondu le 9 mars 2024
Dear Neal, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you so much for staying with us. We hope to see you again soon. All the best. Cathy T.

10/10 – Excellent

Andrew

Points forts : Service et personnel, état et installations de l’hébergement
Was a safe place to stay
Séjour de 1 nuit en février 2024
Cathy T. a répondu le 27 févr. 2024
Dear Andrew, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. We sincerely appreciate your feedback as a valued customer. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope to see you again very soon.

10/10 – Excellent

Kathie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly woman at front desk. Property was older but had been renovated. Very clean.
Séjour de 1 nuit en février 2024
Quality Inn a répondu le 23 févr. 2024
Dear Kathie, Thank you so much for taking the time to complete this survey! We thank you for recognizing our front desk staff for being friendly and for noticing our efforts to update the property. We hope that we see you back again soon!

2/10 – Terrible

Karen

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Terrible. Black mold throughout the room, homeless people loitering around the rooms, smell of stale smoke. We didn’t feel at all safe, didn’t stay. Checked in and left after seeing the room. Will never book here again.
Séjour de 4 nuits en février 2024
Quality Inn a répondu le 21 févr. 2024
Dear Karen, Please accept on behalf of our entire team our sincerest apologies for failing to meet your expectations. We will address your concerns immediately. We would like to thank you for taking the time to complete this survey. Please be assured we will use this feed back to better serve our guests in the future. We do hope that you would consider staying with us again in the future.

8/10 – Bien

Thanh

Séjour de 2 nuits en février 2024
Quality Inn a répondu le 23 mars 2024
Dear Valued Guest, Thank you for taking the time to complete this survey and for staying with us! We appreciate this 4 out of 5 ratting and hope that you will give us feedback on your next visit. See you soon!

4/10 – Médiocre

Daniall

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
outside was updated but inside had the old smell to it
Séjour de 1 nuit en février 2024
Cathy T. a répondu le 20 févr. 2024
Dear Daniall, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of our hotel. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope you will come back and stay with us so we can turn your rating of 2 out of 5 to a 5 out of 5.

2/10 – Terrible

Ethan

Séjour de 2 nuits en février 2024
Cathy T. a répondu le 20 févr. 2024
Dear Ethan, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope you will come stay with us again so we can make your 2 out of 10 a 10 out of 10.

10/10 – Excellent

Benjamin

Séjour de 1 nuit en février 2024
Cathy T. a répondu le 20 févr. 2024
Dear Benjamin, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope you come back and stay with us again soon.

2/10 – Terrible

April

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
Quality Inn a répondu le 18 févr. 2024
Dear Valued Guest, Thank you so much for taking the time to complete to this survey. Please accept or sincerest apologies for failing to exceed your expectations. We would have loved to hear your feedback about what we could have done better. We would like to have another opportunity to give you an excellent guest experience. We hope you will consider staying with us again in the future.

8/10 – Bien

Douglas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Quality Inn a répondu le 17 févr. 2024
Dear Valued Guest, Thank you so much for completing this survey. We appreciate your business and do hope to see you back again soon. Giving us another opportunity to make this 8 out of 10 a 10 out of 10 stay!

8/10 – Bien

susan e

Points forts : Propreté, service et personnel
Points faibles : Commodités
The staff was super friendly and helpful. The facilities and the room were clean. The property was old and run down, but well kept. The breakfast had very little amenities. The coffee was great and the dining room was very stylish! Overall, it's not a fancy place, but it was perfect for a quick stay.
Séjour de 3 nuits en février 2024
Quality Inn a répondu le 13 févr. 2024
Dear Susan, Thank you on behalf of our entire team for taking the time to complete this survey. We appreciate your feedback and will use this to better serve our guest in the future. We are so pleased that you were met with a friendly and helpful staff. We do know our property has been here for over 20 years and are working hard on making updates to our facility and grounds. We do thank you so much for this kind review. We hope to see you back again in the future. We hope next time to give you a 5 out of 5 stay!

10/10 – Excellent

Samuel

Person behind counter was friendly and efficient
Séjour de 1 nuit en janvier 2024
Quality Inn a répondu le 31 janv. 2024
Dear Valued Guest, Thank you so much for taking the time to complete this survey. We appreciate your feedback and will use this to recognize our front desk staff! We thank you for this 5 out of 5 ratting and hope to see you back again soon!

10/10 – Excellent

Jilane

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Cathy T. a répondu le 23 janv. 2024
Dear Jilane, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. We sincerely appreciate and value your feedback. Your 10 out of 10 rating will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 – Bien

Anthony

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
Cathy T. a répondu le 23 janv. 2024
Dear Anthony Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. We sincerely appreciate and value your feedback. Your 4 out of 5 rating will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope to see you soon on your next stay with us.

4/10 – Médiocre

Leonard

Voyage de couple
Front desk was very professional, checking in and out. Rooms are in serious need of renovation!
Séjour de 1 nuit en janvier 2024
Cathy T. a répondu le 23 janv. 2024
Dear Leonard, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. Your feedback about the condition of our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We will also be sure to pass along your praise to our front desk staff. We look forward to your next stay with us.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Service was amazing. The Hotel has old bones for sure, but the upgrades helped a lot. Not a 5 start resort by any means, but adequate for my needs. Was expecting a worse situation than I encountered and the staff really went out of their way.
Séjour de 1 nuit en janvier 2024
Cathy T. a répondu le 16 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. We sincerely appreciate and value your feedback.. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 – Excellent

Reinier, Miami Gardens

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
CathyT. a répondu le 14 janv. 2024
Dear Mr. Reinier Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We look forward to your next visit.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent staff and breakfast.
Séjour de 1 nuit en janvier 2024
Cathy T. a répondu le 13 janv. 2024
Dear valued guest, Thank you very much for your feedback. We are so glad you had a great experience with us and look forward to your next stay.

8/10 – Bien

Fisnik

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
Front desk lady was very sweet, room was fine besides the tub drain backing up and some body hairs on floor.. overall good for a night..
Séjour de 1 nuit en janvier 2024
Quality Inn a répondu le 9 janv. 2024
Dear Valued Guest, Thank you so much for taking the time to complete this survey. We appreciate your feedback regarding the tub drain and finding hair on the floor. We will use this feedback to better serve our guests in the future. We are glad that you had a good experience with the front desk. We do hope you will stay with us again soon!

10/10 – Excellent

Angella

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean Hotel
Very clean, no nasty odor, I was pleasantly surprised.
Séjour de 2 nuits en janvier 2024
Quality Inn a répondu le 9 janv. 2024
Dear Angella, Thank you for taking the time to complete this survey, and for this 10 out of 10 score! We appreciate your feedback regarding our cleanliness and do hope that you will visit us again very soon!

10/10 – Excellent

Perer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Quality Inn a répondu le 9 janv. 2024
Dear Peter, Thank you for giving us this 5 out of 5 ratting and for taking the time to complete this survey. We do hope you will consider staying with us again soon!

8/10 – Bien

jarod

Voyage en groupe
Points forts : Propreté, commodités
Not enough breakfast items to choose from
Séjour de 1 nuit en décembre 2023
Quality Inn a répondu le 9 janv. 2024
Dear Jarod,Thank you for taking the time to complete this survey. We appreciate your feedback regarding our breakfast selections. Please accept on behalf of our entire team my apologies for failing to exceed your expectations with breakfast. We will use this feedback to better serve our guests in the future. We do hope you will visit us again soon!

2/10 – Terrible

Trine

Séjour de 1 nuit en décembre 2023
Cathy T. a répondu le 21 janv. 2024
Dear Trine, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. Your feedback is important to us. Rest assured that we use your score to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Cathy Quality Inn Alachua - Gainesville Area

4/10 – Médiocre

Kurt

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
You definitely get what you paid for
We knew it was an older aged motel love them..but didn’t expect basic issues. - check in took a bit cause of training we understood, room well…things that didn’t work- had to throw your whole body into the door to get it close or open, phone , fridge, ac/heat, lights on headboard, end table lights, towels-hubby said he wouldn’t wash his truck with so thin & worn. I passed on a shower so he could use all the towels. Had to go to front desk to get help with ac/heat, offered to move us but we were settled in so passed. Cause we booked with 3rd party she couldn’t offer a refund, we asked for the pet fee to be removed cause that was within her control. ($35 a bit high) She said she’d check with maintenance on the ac but never came back & couldn’t call us cause phone didn’t work. Bkft…just waffles, cereal, old bananas, yogurt, coffee juice basics The property outside was aged too, positive side…tv worked, hot water did too which we ran to help get the chill out of the room. Good luck if you try this place!
Séjour de 1 nuit en décembre 2023
Quality Inn a répondu le 4 janv. 2024
Dear Valued Guest,Thank you for taking the time to complete this survey. Please accept on behalf of our entire team our apologies for failing so badly to meet your expectations. We will use the feedback you provided to better serve our guests in the future. We do hope you will consider staying with us again. Giving us another opportunity to give you a great guest experience.

10/10 – Excellent

Rajesh

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The check in person Radha was courteous, helpful and professional. Excellent check in experience
Séjour de 1 nuit en décembre 2023
Office Manager a répondu le 22 déc. 2023
Dear Rajesh, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Alachua - Gainesville Area. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Thank you!

8/10 – Bien

Joy

Séjour de 1 nuit en décembre 2023
Quality Inn a répondu le 4 janv. 2024
Thank you Joy, for staying with us and for this 8 out of 10 ratting. We look forward to seeing you next time, with the goal of making your next stay a 10 out of 10!

2/10 – Terrible

Megan

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The breakfast was horrible they offered waffles that was it for a hot breakfast no protein no eggs no meat no nothing and they're waffle batter was so thin that when it made a waffle and you cut it it was like a sponge and rubbery. The refrigerator did not work in the room and I had informed the acting manager since the actual manager was not going to be there for a week that the fridge wasn't working she said she would have someone come in and that they got there at 10:00 I had informed her that I was leaving to go take care of business and I would inform her when I returned that no one was to go in that room she had agreed and didn't even give the maintenance dude the work order because she was waiting for me to inform her well she failed to inform the staff and I had people go in the room move my belongings around to strip the beds with my gun in the safe yes it may have been in the safe but she was informed that no one was to go in that room then when I said that I was checking out that this was completely unacceptable she said that she was unable to do a refund due to the fact of me booking through a third party site and not through them so we still left the facility and checked out but this establishment and the staff that is there is unprofessional. You book a non-smoking room and the staff walks up to the room with a cigarette in their mouth and then proceeds to walk inside a non-smoking room like to me that's ridiculous
Séjour de 2 nuits en décembre 2023
Quality Inn a répondu le 13 déc. 2023
Dear Valued Guest, Thank you so much for taking the time complete this survey and for giving us your feedback. Please accept on behalf of our entire team our sincerest apologies for failing to comminate to our housekeeping staff to not enter your room, and for failing to coordinate with our maintenance department to get your issues solved. We also would like to apologize for the staff smoking in non designated areas. We will most assuredly use this feedback to better serve our guest in the future. We do hope that you will consider staying with us again and giving us another opportunity to give you an excellent experience.

4/10 – Médiocre

angela canell

Séjour de 1 nuit en novembre 2023
Quality Inn a répondu le 4 janv. 2024
Dear Angela, Thank you for taking the time to complete this survey. We hope that you will consider staying with us again in the future giving us another opportunity to make it a 5 out of 5 experience.