Indoor pool

Reviews of Holiday Inn Express Hotel & Suites Atlanta-Cumming, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 366 out of 593 reviews" "
Rating 8 - Good. 157 out of 593 reviews" "
Rating 6 - Okay. 40 out of 593 reviews" "
Rating 4 - Poor. 19 out of 593 reviews" "
Rating 2 - Terrible. 11 out of 593 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with group
Great customer service.
Stayed 3 nights in Feb 2024

10/10 Excellent

Stacey

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Noisy upstairs customers
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Customer Service from Check in to Check out. The Breakfast was amazing! The Room & the Bathroom was very clean .
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria Reina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

DARIUS

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy stay.
Stayed 1 night in Dec 2023

8/10 Good

Lana

Stayed 1 night in Nov 2023

4/10 Poor

Lana

Stayed 3 nights in Oct 2023

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equipment operator/ carpenter /retired military
The hotel was very clean, breakfast was very good .
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room
Nice front desk clerk and clean room. Good amenities in bathroom. Just Ice machine was out of order in 3rd floor.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

JAMES H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean lobby and breakfast room. Good breakfast. Friendly staff. Quiet...Not so visible from main road, would recommend a sign to show way back.

10/10 Excellent

JAMES H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, good breakfast, friendly staff. Location on side street. Could use some signs to help find
Stayed 2 nights in Sep 2023

6/10 Okay

laura

Travelled with family
Disliked: Staff & service, property conditions & facilities
This hotel was ok. It wasn’t the worse place I have ever stayed. The staff however did not impress me at all. We arrived early before check in and asked if our room was ready. The man at the front counter told me to check back in about an hour and the room maybe ready. After an hour I went back to the front desk and he was short with me and didn’t not even attempt to check to see if the room was ready. I sat in the lobby and not five minutes after I was told rooms weren’t ready, a gentleman came in and he instantly got his key even though he was early as well. The front desk staff was not what I am used when staying at other hotels of multiple different chains. I understand if rooms aren’t ready, but when you weren’t even willing to check and we’re rude when I asked at your recommended time.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael E Lamle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony, Nassau Bahamas

Stayed 3 nights in Sep 2023

10/10 Excellent

MIRELL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and well organized. Shower pressure was very impressive and the Dove shower products were top notch. The breakfast was probably one of the best we’ve had in a hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Galiya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, comfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Amy L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend business trip
The hotel was clean and the room was comfortable and spacious. We had to be up very early the next day and would not get breakfast. The guest service representative made sure to let the night auditor know and they had a grab and go bag ready for us in the morning. The hotel was located right by lots of restaurants and shops. My only complaint was that the sound proofing of the rooms was not that great. It was hard to sleep with doors slamming and loud footsteps from above. It sounded like people were stomping on the floor.
Stayed 1 night in Aug 2023

2/10 Terrible

Kristie

Stayed 2 nights in Jul 2023

10/10 Excellent

Srikanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Shminka

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place stay if you’re visiting Lake Lanier.
Stayed 1 night in Jul 2023

10/10 Excellent

Nadia

Stayed 1 night in Jul 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location and the room was large. Plenty of counter space in the bathroom. The staff was great and responsive. However, I would have liked to have had two comfy chairs to watch TV. There was only one and it was a King size bedroom so one would normally assume two people would be using the room. The "chair" was not a normal chair - it was one of those that is long so you have to put your legs up. Those are not very ergonomic.
Stayed 6 nights in Jul 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel! All went well!
Stayed 2 nights in Jul 2023

10/10 Excellent

Herman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jason

Stayed 1 night in Jun 2023

10/10 Excellent

Jerome

Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get stay!
Very clean and conveniently located.
Stayed 2 nights in Jun 2023

2/10 Terrible

Tanya

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here unless you want to plunge your own toilet. Horrible customer service.
Stayed 5 nights in Jun 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable. The staff was pleasant
Stayed 2 nights in May 2023

10/10 Excellent

Natalia

Stayed 3 nights in May 2023

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Marie

Stayed 1 night in Apr 2023

8/10 Good

Jay, Abbeville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, quiet and clean. Just disappointed that breakfast didn’t start until 7 am on weekends. Was up and out before then.
Stayed 1 night in Apr 2023

8/10 Good

Jairo

Stayed 1 night in Apr 2023

10/10 Excellent

Terrance

Stayed 1 night in Mar 2023

10/10 Excellent

Omodele

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good food
Stayed 1 night in Mar 2023

4/10 Poor

Patty

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First the staff is so nice and tries, but the toilet in the room was so hard to flush even after repairs. Room I stayed in was missing grout on the ceramic floor tiles. Can I say that it is so loud. Staff doesn’t seem to have control over individuals staying in the rooms. They let them run wild. Noise all night long. Kids running around jumping overhead until 1:30am. I found gum on my door, which is really sad because the facility was trying to remodel.
Stayed 2 nights in Mar 2023

8/10 Good

Tammy

Stayed 2 nights in Mar 2023