Our experience was fair. On check in day there was a typo on our cc information. The hotel called demanding we come in right now to check in or they were going to give our room away. I explained to the lady we were in the middle of playing a ball game, but would be there to please hold our room. She demanded I give them credit card information, I told her I was not comfortable doing this over the telephone. When I asked her to give me reasonable information (hotels.com confirmation number) before sharing my cc information over the phone, she could not give me any information that matched mine. She then hung up on me. Once we were finally checked in, when we arrived the air in our room was turned off and it was about 90 in our room and took well over an hour to cool off to a reasonable temp. They only provided two towels for 4 guests for a 2 night stay, we had to go retrieve more towels and washcloths. On check out day, the electricity shut off about 9am, we had to take cold showers and get ready in a very dark room. We were offered no discounts or compensation for being unable to get ready properly. I did not have high expectations for this stay, but service was much worse than I anticipated.