Exterior

Reviews of Hampton Inn Guntersville

2.5 out of 5
Hampton Inn Guntersville
14451 Us Highway 431, Guntersville, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 203 out of 333 reviews" "
Rating 8 - Good. 91 out of 333 reviews" "
Rating 6 - Okay. 24 out of 333 reviews" "
Rating 4 - Poor. 8 out of 333 reviews" "
Rating 2 - Terrible. 7 out of 333 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cecily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vickie Mills on Jan 25, 2024
Dear CecilyThank you for your business and your kind score.We hope to see you again soon!Sincerely,Vickie Thrower-MillsVP of Operations

10/10 Excellent

Keshia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location! Loved our stay!
Stayed 1 night in Nov 2023
Response from Vickie Mills on Jan 25, 2024
Dear KeshiaThank you for you business and your kind comments.We hope to see you again soon!Sincerely,Vickie Thrower-MillsVP of Operations

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vickie on Oct 18, 2023
Dear TiffanyThank you for your business and your kind review.We are going under a full renovation in November.We hope to see you again soon.SincreleyVickie Thrower-MillsVP of Operations

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Vickiw3 on Sep 20, 2023
Dear WilliamThank you for your business. We hope to see you again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a tournament there, and it was convenient to where we needed to be. Also close to food, and very close to the lake if that’s what people wanted to be near to.
Stayed 1 night in Sep 2023
Response from Vickie on Sep 20, 2023
Dear JulieThank you for your business, your kind comments about our hotel and staff. We hope you will stay with us again when you are in town for another tournament.Sincerely,Vickie Thrower-MillsGeneral Manager

4/10 Poor

Joseph

Travelled with family
Disliked: Staff & service, amenities
Phone didn't work, TV had to be replaced 3 times, no ice on any of the 4 floors, staff not responsive. Called Hampton Inn. Won't use Expedia again. . Tried to contact Expedia, but could not get anyone.....
Stayed 2 nights in Aug 2023
Response from Vickie Mills on Sep 6, 2023
Dear JosephWe are sorry about the inconveniences you encountered during your stay. This is not normal for us and we have addressed the TV issue with Spectrum. I wasn't aware of Ice machine issues but I did address that as well.We hope you will give us another chance when in Guntersville. Again we are sorry this happened as it is not normal for us. Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fire pit area you can sit there and look at guntervilles lake
Stayed 1 night in Aug 2023
Response from Vickie Mills on Sep 6, 2023
Dear KathyThank you for your kind comments about our hotel and your business. We hope to see you again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place. I would stay here every visit
Stayed 1 night in Jul 2023
Response from Vickie Mills on Jul 28, 2023
Dear BradThank you for your kind words about our hotel and for your business. We look forward to you staying with us in the future.SincerelyVickie Thrower-MillsGeneral Manager

4/10 Poor

Reyanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Vickie Mills on Sep 6, 2023
Dear ReyannaI noticed your low score but no comments. I am sorry for any inconvenience you may have encountered. We are about to be fully renovated soon.We hope you will give us another chance when in the area.sincerelyVickie Thrower-MillsGeneral Manager

2/10 Terrible

Jeanine

Disliked: Cleanliness, property conditions & facilities
Property is extremely run down. Carpets are full of stains and room smelled really bad. Wallpaper in the hallways is coming off the walls. Property is really dated.
Stayed 1 night in Jul 2023
Response from Vickie Mills on Jul 28, 2023
Dear JeanieWe are sorry about the hotel being run down. It is 21 years old and we have been approved for our full renovation as of the17th of July. We have already ordered new furniture, Wall Paper new tubs, showers etc. to do a complete renovation of the hotel. Interior and Exterior. We are only waiting on the bids to come in for the construction now.We hope to have this completed by February 2023 as it will start in September. Thank youVickie Thrower-MillsGeneral Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Vickie Mills on Jul 28, 2023
Dear JohnThank you for your business. We look forward to you staying with us in the future.SincerelyVickie Thrower-MillsGeneral Manager

6/10 Okay

Maria

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It was fairly clean. But this property is tired. Need major rehab. Things were broken down, needs to be redone.
Stayed 1 night in Jun 2023
Response from Vickie Mills on Jul 28, 2023
Dear MariaThank you for your business. We are starting a full renovation in September of this year interior and exterior.All furniture, Wall paper, tubs, showers, TV's etc have been ordered. We hope to see you when that is finished. Again, thank you for your business.Sincerely,Vickie Thrower-MillsGeneral manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is convenient to everything. We were there to fish and everything was less than a five minute drive. The staff was super friendly and helpful.
Stayed 1 night in Jun 2023
Response from Vickie Mills on Jul 28, 2023
Dear MichaelThank you for your business and your kind comments about our staff. We hope to see you again soon.Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Kevin, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Vickie Mills on Jul 28, 2023
Dear Kevinthank you for your business. We look forward to seeing you again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee all day. Staff very friendly and helpful. It was awkward that we arrived 25 minutes before check-in time and was told to wait because our room was not ready. I feel we could have completed check-in at least. We went over and sat in an attractive lobby area and waited till called. We did get a clean room with a great view. Handicap parking is under a group of bird nests which are used to eat bugs. Very ecologically friendly, but need to make time to wash off sidewalk below at least once a day. Great people and great stay. Thank you.
Stayed 2 nights in Jun 2023
Response from Vickie Mills on Jul 28, 2023
Dear Mitchell Thank you for your business and your comments. We are sorry you had to wait to check in. It looks like we were sold out the night before you arrived. Sometimes if we have huge groups and we did all rooms cannot be ready on time because checkout is 12:00.The birds are a huge problem and we are working to make sure they don't return the next season. We are going to have a complete renovation of the interior and exterior of the hotel starting in September. Hopefully the preventative measures will help. Thank you for your kind words about our staff. We look forward to you staying with us again in the future.Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Lisa

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It was conveniently located, quiet, and felt safe. I wish we could have stayed in the original roomed we were booked for. It was on the 3rd floor with a lake view, but it hadn't been cleaned so we were transferred to the 1st floor with a view of the parking lot. They need more people at the front desk when they are busy. Also, needs a remodel. Wasn't really worth $200.
Stayed 1 night in Apr 2023

10/10 Excellent

Terri

Stayed 1 night in Apr 2023

6/10 Okay

Frederick

Liked: Cleanliness
For $150 a night, I would expect to have our room serviced without having to arrange for it to be done.
Stayed 3 nights in Mar 2023

10/10 Excellent

James

Liked: Staff & service
Lady at the desk was very very help and breakfast was good. Also the maid thanked us for staying at Hampton Inn. Staff was very nice!
Stayed 1 night in Mar 2023

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is dated an in serious need of updates. The place was very clean and the staff was so sweet and friendly!! Breakfast was great. Location was great ! I would stay again even if they don't update .
Stayed 2 nights in Feb 2023

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Vickie Mills on Dec 19, 2022
Dear Helen Thank you for your business and your survey. We hope to see you again soon!Sincerely Vickie Thrower MillsVP of Operations

2/10 Terrible

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Vickie Mills on Dec 19, 2022
Dear JamesWe received your survey but no comments. We are always concerned with low scores. Please let us know what we could have done better. We are going under a complete renovation beginning in January 2023.We hope you will give us another chance.Sincerely,Vickie Thrower-MillsVP of Operations

6/10 Okay

Amy

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Smelly room.
Service was great, breakfast was good, bed was comfortable, location was good but our room (411) smelt musty, almost like someone had smoked in our room. I borrowed Lysol from housekeeping and sprayed it constantly. Hotel room could definitely use updating!
Stayed 1 night in Oct 2022
Response from Vickie Mills on Dec 19, 2022
Dear AmyThank you for staying with us. We apologize for the inconvenience you encountered. We are beginning a full renovation of the Hotel in January 2023. We are waiting on Hilton to approve our design documents. We hope to see you again soon!Sincerely,Vickie Thrower-MillsVP of Operations

2/10 Terrible

joey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Arrived to a room that had been occupied previously without being cleaned or linens changed. Waited 45 minutes for another room and on day to the card to enter the room would not function. Had to get the key reprogrammed and never heard anything from management about making it right. Will not stay again.
Stayed 2 nights in Oct 2022
Response from Vickie Mills on Oct 10, 2022
Dear JoeyWe apologize for the inconvenience you encountered that is not normal for us. I have researched to see why the room was dirty and it was a internal error on the part of our housekeeping dept. I have addressed the situation so it doesn't happen again. Since your room was booked through Expedia I cannot change or refund your room. I would have been more than happy to refund you first night as I wanted to do when I heard what happened. When you use a 3rd party company we are not allowed to change anything. I would love to give you a free night if you return to Guntersville in the future or send you a 150.00 gift card.Please call me or Beth Brown at the hotel so we can discuss this with you. We look forward to hearing from you. SincerelyVickie Thrower-MillsVP of operations

6/10 Okay

Michael

Disliked: Property conditions & facilities
outdated
Outdated rooms. Sadly the best hotel in the area. wife had an issue with hair dryer and nowhere in the room to call front desk or instructions to call for help. went down to desk and they stated since it was hardwired couldn't do anything. for $260 expected better.
Stayed 1 night in Oct 2022
Response from Vickie Mills on Oct 10, 2022
Dear Michael We apologize for the inconvenience you encountered about the hair dryer. Thank you for bringing this to my attention. Our hairdryers are mounted to the wall but they are not hardwired. I understand the desk clerk went to get one for your room and a lady told her never mind and used some very vulgar language toward her about the price of the room and us being in the middle of nowhere. The hair dryer in room 410 does work. We checked it. Every phone in the rooms have directions on it. Dial zero for the desk, I checked the room I think you were in and directions were on the phone. We are 20 years old and currently starting renovations immediately, if all goes well. We are waiting on Hilton to approve the drawings now. A contractor is in the waiting line to start. Again we are sorry you were not happy with our hotel this is not normal for us. We hope you will give us another chance when in Guntersville. Sincerely

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations, although the property needs updating.
Stayed 3 nights in Aug 2022
Response from Vickie Mills on Oct 10, 2022
Dear KellyThank you for your kind comments and your business. We are currently awaiting on the approval of our drawings and a full renovation will begin before the end of this month. We hope to see you soon!SincerelyVickie Thrower-MillVP President of Operations

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay. Very nice! Excellent customer service and everyone on staff is so friendly!
Stayed 1 night in Aug 2022
Response from Vickie Mills on Oct 10, 2022
Dear LanceThank you for your business and your kind comments about our staff. We are starting renovations of the entire hotel by the end of this month. We hope to see you again soon!SincerelyVickie Thrower-MillsVP of Operations

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a Hampton inn this was an older property and not the freshest inviting room. For the price I feel this should be nicer and updated. The room had a musty smell and the tub shower did not drain properly. Other than that it was clean and safe.
Stayed 1 night in Aug 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and consistent, our family stays each year while attending our family reunion.
Stayed 3 nights in Jul 2022

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay. The room was clean and the beds were comfy. The breakfast was great every morning. The pool area was clean and the kids had fun swimming. They didn’t keep the pool towels stocked but that’s a minor thing. The fitness room was nice to work off all that food we were eating and it was really close to the lake. We were able to watch the fireworks show from the comfort of our hotel room.
Stayed 2 nights in Jul 2022

10/10 Excellent

Charlena

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific Room
This hotel had a 9.0 rating so we were excited to stay. We pulled in at noon originally but they said the room wasn't ready so we came back at 5 and when we got to the room it smelled of cigarette smoke, had stains on the furniture and curtains and the pullout sofa was decades old. The sofa mattress also had stains on it. The shower was the worst part bc it was stained and had been glued back together where pieces had broken, and the tub was broken in the center. It moved under your feet and water puddled where the floor of the tub was indented from the broken fiberglass. TERRIBLE!!! My son immediately begain coughing and we both had a headache within 15 minutes. I packed us up and went back to the lobby to let them know we could not stay there. They did not have any other rooms available and said they were so sorry, and took my information for the manager to call me Monday. Never heard from management. We drove to Huntsville an hour away and stayed at a professional, clean, updated, non smoking hotel for a lesser price in downtown Huntsville. A better atmosphere and experience altogether, but we would have rather slept in the car than stay in this room at this Hampton.
Stayed 1 night in Jun 2022

4/10 Poor

Thomas M.

Travelled with partner
Disliked: Cleanliness, staff & service
Not all of the staff was friendly. Breakfast area was not clean. Looks as if the common areas of the hotel are due for a refresh.
Stayed 2 nights in Jun 2022

10/10 Excellent

Don

Stayed 2 nights in May 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Vicki

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This hotel was ok, but not as nice as other Hamptons that we have stayed in. It is in need of an update. Also, breakfast was supposed to be until 10am. We went down at 9:30. They were almost out of everything and they were not going to make more. If they are offering breakfast, they should have it.
Stayed 1 night in May 2022

6/10 Okay

Terry

Business traveller
Liked: Cleanliness
Payed for and confirmed a king room got there and they didn’t have one left. They tried to explain why but forgot we are living in the internet age
Stayed 1 night in May 2022

10/10 Excellent

Pamela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property multiple times and always the same high quality hotel.
Stayed 1 night in Apr 2022

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Hotel is clean and the staff was great. Good breakfast and great location for Sand Mountain and fishing.
Stayed 2 nights in Apr 2022

6/10 Okay

Shanaveia

Stayed 1 night in Apr 2022

8/10 Good

Drew

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service
Good breakfast clean room
Stayed 1 night in Feb 2022

6/10 Okay

José

J
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Inconvenienced
Evidently with Hampton, if you book through a third-party company, even two weeks in advance. They will book your room direct to someone else and send you somewhere else. Not happy at all about my experience.
Stayed 1 night in Feb 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
Good location and view of lake!
Stayed 2 nights in Jan 2022

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grappling Trip
The hotel was in a great location, was clean, and had nice amenities.
Stayed 1 night in Jan 2022

4/10 Poor

Randall

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Well…when you advertise something that you provide…it doesn’t mean if you have a full hotel or not…NO BREAKFAST.
Stayed 2 nights in Dec 2021