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Reviews of Shangri-La Fuzhou

5 out of 5
Shangri-La Fuzhou
9 Xin Quan Nan Road, Fuzhou, Fujian

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 227 reviews" "
Rating 8 - Good. 70 out of 227 reviews" "
Rating 6 - Okay. 28 out of 227 reviews" "
Rating 4 - Poor. 4 out of 227 reviews" "
Rating 2 - Terrible. 3 out of 227 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Weiyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and helpful. The hotel is located in central downtown and walkable to many local attractions.
Stayed 1 night in Mar 2024

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Area was very convenient, but property uncleanness
Stayed 1 night in Feb 2024

10/10 Excellent

chunguang, califon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and facilities
Stayed 2 nights in Feb 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a tad dated and had a fair amount of construction in the front 🚧 but overall a good deal for the price.
Stayed 2 nights in Dec 2023

8/10 Good

Charles

Stayed 2 nights in Nov 2023

10/10 Excellent

zong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Caleb

Liked: Cleanliness, staff & service
older 5 star hotel that could use a bit of a refresh
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
从小在福州就跟自己说有一天要住进去感受下！
Stayed 1 night in Aug 2023

6/10 Okay

Kingshui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food is not so good.
The room is good but food is not good and not valuable so don’t include with your stay.
Stayed 4 nights in Jul 2023

10/10 Excellent

JingJing

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We check in very late, and got the room upgraded which we weren’t expecting! Check-in was quick. We were very satisfied with the cleanness and the location of the hotel. Some area of the hotel is still undergoing renovations which we couldn’t park the car near the hotel otherwise everything is perfect.
Stayed 1 night in Apr 2023

10/10 Excellent

Hsiu Hua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A considerable hotel
I really took a good night sleep. And thanks for the late check out until 2pm which is really helpful due to my con-call from 12:30-1:30pm on the day I left the hotel.
Stayed 1 night in Nov 2021

10/10 Excellent

Paul, China

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and Grand Lobby, Nice Receptionist, Good Breakfast, Comfortable and Spacious Room, Clean Washroom. No indoor parking is not as expected.
Stayed 1 night in Jul 2020
Response from Kris Zheng on Aug 5, 2020
Dear Guest, Thank you for deciding to stay at Shangri-La Hotel, Fuzhou. We are glad to hear that you have thoroughly enjoyed your time here and your kind words on our friendly and helpful service, and convenient location is most valuable. It was indeed our pleasure to have you here and we sure hope to see you again in a near future.

8/10 Good

Zhen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2020
Response from Kris Zheng on Jun 30, 2020
尊敬的宾客， 十分感谢您选择下榻福州香格里拉大酒店，并给予慷慨的点评。很荣幸得知您有一次愉快的入住体验，并且喜欢酒店的客房及健体中心。相信您的分享给予了更多旅行者一个有价值的参考。期待您再次光临，我们将继续为您提供优质的服务。另外，即日起预订福州香格里拉大酒店豪华客房，即可享受住宿早餐优惠房价，在夏宫全日制餐厅享受丰富的早餐。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Kris Zheng on Feb 12, 2020
尊敬的宾客， 十分感谢您选择下榻福州香格里拉大酒店，并给予慷慨的点评。很荣幸得知您有一次愉快的入住体验，并且喜欢酒店的地理位置、客房设施、早餐以及服务。相信您的分享给予了更多旅行者一个有价值的参考。另外，即日起预订福州香格里拉大酒店豪华客房，即可享受住宿+早餐优惠房价，在大堂酒廊享受丰富的早餐。期待您再次光临，我们将继续为您提供优质的服务。

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Kris Zheng on Jan 6, 2020
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Yan

Stayed 2 nights in Dec 2019

8/10 Good

Dani, Nyc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Rooms are a little outdated.
Stayed 1 night in Nov 2019
Response from Kris Zheng on Dec 16, 2019
Dear Guest, Thank you for deciding to stay at Shangri-La Hotel, Fuzhou. We are glad to hear that you have thoroughly enjoyed your time here and your kind words on our staff,It was indeed our pleasure to have you here and we sure hope to see you again in a near future.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Very nice hotel. Spotlessly clean Great location. Great choice of food. Breakfast superb.
Stayed 3 nights in Nov 2019
Response from Kris Zheng on Dec 16, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Kris Zheng on Dec 2, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

BOON HWA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Kris Zheng on Dec 2, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient and friendly staff. Ideal location - walking distance to many attractions, such as Yushan Scenic Area and 3 Lanes and 7 Alleys. Combining the Manager's welcome message and observing their general tidiness & cleanliness, I can tell they are trying. Hope that reupholstering or replacing their (in-room) couch is high up on their priority list. I was delighted that they have electrical outlets that accept US plugs without the aid of an adapter (although I have brought along my own just in case). We have thoroughly enjoyed our 3-night stay at Shangri-La.
Stayed 3 nights in Nov 2019
Response from Kris Zheng on Nov 25, 2019
Dear Guest: Thank you very much for choosing your stay at Shangri-La Hotel, Fuzhou on your recent trip. We are delighted to hear that you like the location and the services of our hotel. We would also like to thank you for your kind writing us the review. We wish to have the opportunity to welcome you back to stay with us again soon.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Kris Zheng on Nov 13, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel is old and it’s time for refurbishment. The furniture is old. Staff service is good and location is good.
Stayed 1 night in Nov 2019
Response from Kris Zheng on Nov 13, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

may

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing to complain. good location, prompt help. big room.
Stayed 3 nights in Oct 2019
Response from Kris Zheng on Nov 13, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location and overall meeting our expectations for what we paid.
Stayed 2 nights in Nov 2019
Response from Kris Zheng on Nov 13, 2019
Dear Guest, Thank you for deciding to stay at Shangri-La Hotel, Fuzhou. We are glad to hear that you have thoroughly enjoyed your time here and your kind words on our friendly and helpful service, and convenient location is most valuable. It was indeed our pleasure to have you here and we sure hope to see you again in a near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service, very comfortable bed; great stay
Awesome service; staff ensured to change my mum's room which reeked of smoke initially. Room was changed when we returned after dinner with complimentary desserts for all of our 3 rooms. Bed was very comfortable. Location convenient; 10 min from subway, some food options & convenience store. Best part of the hotel had to be the impeccable service from the first to the last day, from concierge to bell boy & cleaning staff.
Stayed 3 nights in Oct 2019
Response from Kris Zheng on Nov 6, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Kris Zheng on Nov 13, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Teck Keng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with great service staff..great condition of room.
Stayed 2 nights in Oct 2019
Response from Kris Zheng on Oct 26, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location, we book the hotel for a transfer stay from the airport to the train station, the traffic is smooth, highly recommended for the traveler catching up the train from the airport on the second day
Stayed 1 night in Sep 2019
Response from Kris Zheng on Oct 2, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Kris Zheng on Jul 29, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I was bitten by some unknown bugs several times. Most staff were friendly and nice.
Stayed 7 nights in Jul 2019
Response from Kris Zheng on Jul 29, 2019
Dear Guest: Thank you for taking the time to share your comment. While we wish you had a better experience, feedback such as yours is very valuable and helps us to improve our service and product. Please accept our sincerest apologies, I hope you will indulge us on this occasion and be assured that this is not reflective of our usual service standard at Shangri-La. Once again, thank you for helping us to be a better hotel. I look forward to welcoming you back and personally look after your future stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff at Concierge / Front Desk
The staff at the concierge were very helpful and we are very satisfied with our stay at Shangrila Hotel Fuzhou.
Stayed 3 nights in Jul 2019
Response from Kris Zheng on Jul 15, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

shao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay at this hotel, so impress the service received , staffs were so friendly and helpful , Bruce Zheng at reception and club house Leader Weate Huang and Tony Zhang , Andrew wang were all very helpful and friendly
Stayed 1 night in Jun 2019
Response from Kris Zheng on Jul 9, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than my expectation. It's an old building in Fuzhou but interior still in a decent condition. It's still the best hotel in city centre of FZ. Recommended!
Stayed 2 nights in Apr 2019
Response from Kris Zheng on Apr 22, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Katum Wisman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Mar 2019
Response from Kris Zheng on Apr 15, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Kris Zheng on Apr 15, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness
ok............
Stayed 2 nights in Mar 2019
Response from Kris Zheng on May 7, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Kris Zheng on Apr 16, 2019
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

8/10 Good

Teh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean environment and staff at counter respond well when asked. Help at concierge was prompt and reliable . Mr Allan Cao provided good service. Mr Ben Xue also helped to find the precise address of a church we wanted to go to and talked to the taxi drjiver to ensure he knows where we wanted to go. Good experience overall. But staff in restaurant and room service lacked the warmth, eq and accessibility expected from staff working in the hospitality sector.
Stayed 4 nights in Dec 2018
Response from Kris Zheng on Jan 2, 2019
Dear Guest: We are delighted that you have chosen to stay at Shangri-La Hotel, Fuzhou. Thank you very much for sharing your experience and leaving your review. It makes us very pleased to hear that you had an excellent stay with us. Your compliments about our service, restaurants and breakfast are highly appreciated and your recommendations mean a lot to us. We wish to have the opportunity to welcome you back again soon.

10/10 Excellent

Jiankai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Kris Zheng on Dec 19, 2018
Dear Guest: We are delighted that you have chosen to stay at Shangri-La Hotel, Fuzhou. Thank you very much for sharing your experience and leaving your review. It makes us very pleased to hear that you had an excellent stay with us. Your compliments about our service, restaurants and breakfast are highly appreciated and your recommendations mean a lot to us. We wish to have the opportunity to welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff with special mentioning of the Ez Cafe manager Ms. Candy Wang whose warm hospitality makes me feel at home during the stay
Stayed 2 nights in Nov 2018
Response from Kris Zheng on Dec 14, 2018
Dear Guest: We are delighted that you have chosen to stay at Shangri-La Hotel, Fuzhou. Thank you very much for sharing your experience and leaving your review. It makes us very pleased to hear that you had an excellent stay with us. Your compliments about our eZ cafe manager Ms. Candy are highly appreciated. We wish to have the opportunity to welcome you back again soon.

10/10 Excellent

Alain, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic food and service. Outstanding.
Stayed 1 night in Nov 2018
Response from Kris Zheng on Dec 7, 2018
Dear Guest: We are delighted that you have chosen to stay at Shangri-La Hotel, Fuzhou. Thank you very much for sharing your experience and leaving your review. It makes us very pleased to hear that you had an excellent stay with us. Your compliments about our service, restaurants and breakfast are highly appreciated and your recommendations mean a lot to us. We wish to have the opportunity to welcome you back again soon.

10/10 Excellent

Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Kris Zheng on Dec 3, 2018
Thank you very much for choosing your stay at Shangri-La Hotel, Fuzhou on your recent trip. We are delighted to hear that you like the location, the restaurants and the services of our hotel. We would also like to thank you for your kind writing us the review. We wish to have the opportunity to welcome you back to stay with us again soon.

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very good business hotel
Stayed 3 nights in Oct 2018
Response from Kris Zheng on Oct 23, 2018
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

8/10 Good

Anthony

Liked: Cleanliness, staff & service
1 night in Fuzhou
Very nice service in the lobby and the club lounge. The rooms need some renovation updates though and the bed was too hard
Stayed 1 night in Oct 2018
Response from Kris Zheng on Oct 22, 2018
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Lap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel chain that’s never disappointed
It’s a grand and very comfortable hotel providing pro gym and swimming pool, plus large whirling pool.
Stayed 1 night in Sep 2018
Response from Kris Zheng on Oct 15, 2018
Dear Guest: We are delighted that you have chosen to stay at Shangri-La Hotel, Fuzhou. Thank you very much for sharing your experience and leaving your review. It makes us very pleased to hear that you had an excellent stay with us. Your compliments about our service, restaurants and breakfast are highly appreciated and your recommendations mean a lot to us. We wish to have the opportunity to welcome you back again soon.

8/10 Good

Verified traveller

small town, but hospitable and friendly helpful staff always greeting you with a smile. hotel has a semi older feel, but well maintained. large and sizable cafe ammenities with plenty of options. wide range of dine in room options.
Stayed 4 nights in Aug 2018
Response from Kris Zheng on Sep 5, 2018
Dear Guest: Thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Kris on Jul 5, 2018
亲爱的客户， 感谢您选择下榻福州香格里拉大酒店与我们分享您的入住体验。您的建议及反馈对我们来说非常重要，因为它将帮助我们更好地为宾客们提供宾至如归的下榻体验。 十分感谢您对我们品牌的信任，并对我们酒店给予极高的好评！我们期待您的再次光临，衷心为您提供更优质的服务！

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Wonderful and clean experience
Response from Kris on May 9, 2018
Dear guest, thank you for sharing this with us. We’re glad to hear that you had a pleasant stay, especially thanks to our sincere hospitality and the arrangement made by our team. We highly appreciate your feedback, as it will help us to improve and do better. We look forward to welcoming you back again in the future. Warm regards.