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Reviews of Iberostar Selection Fuerteventura Palace

5 out of 5
Iberostar Selection Fuerteventura Palace
Urbanizacion Las Gaviota, Pasaje de Playas, 1, Jandia, Pajara, Fuerteventura

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 266 reviews" "
Rating 8 - Good. 94 out of 266 reviews" "
Rating 6 - Okay. 13 out of 266 reviews" "
Rating 4 - Poor. 8 out of 266 reviews" "
Rating 2 - Terrible. 2 out of 266 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Niall

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled as a family and had a wonderful time at this hotel. The staff were friendly - especially with my children. The food was varied and of excellent quality. The only problem I had was with exercise equipment being out of use - but that's a minor thing for an otherwise great stay.
Stayed 7 nights in Apr 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very friendly service, excellent food choices, quiet (no rowdy people), and on a beautiful sandy beach. We loved it and will be back again to scape the British winter for a week in a beautiful weather and plenty of sun in February.
Stayed 7 nights in Feb 2024

8/10 Good

Stavroula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above average hotel, very clean, excellent food, fantastic location on top of endless beach
Stayed 4 nights in Feb 2024

10/10 Excellent

L

Stayed 4 nights in Nov 2023

10/10 Excellent

Dr. Sven

Stayed 7 nights in Sep 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fabulous as always
Stayed 3 nights in Jun 2023

10/10 Excellent

Andrew James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Stephanie

Stayed 9 nights in Oct 2022

10/10 Excellent

Nurit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property that is safe, relaxing and an overall pleasure to be at!
Stayed 8 nights in Sep 2022

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I have stayed at many iberostars all over Europe but this one is NOT a 5 stars - Check in: staff was rude, I understand they are under pressure but reception is the face of the hotel and we felt unwelcomed. We did not receive a welcome drink nor a bottle of wine. We were put in a room which we didn’t book overlooking the kids pool and the sunbeds with some sea views in between the sun beds. I booked side sea view and had to show her the options to book in expedia before she believed me. She then gave us set times for breakfast and dinner without asking us which times would suit us best and no words with regards to activities, amenities and or upgrade options were mentioned. Later on after a long travel and after a nap we called to change time of dinner and she was annoyed at us. Customer service is really bad and I am not used to that in iberostar, unfortunately will not let me book again and I am a horizon member. food: breakfast is good, fresh orange juice. Be careful if you book half board as non alcoholic drinks are NOT included during dinner and you pay 3.2 euro’s for a soft drink. amenities: basic, one elevator that takes you down to level 2 and 1 and when that was out of order no one had the decency to update the guests or put a sign on the elevator mentioning it’s not functioning again customer service! Entertainment: good mainly catering for german/english tourists no spanish flavour at all. All in all soulless hotel who needs to educate staff
Stayed 5 nights in Feb 2022

10/10 Excellent

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great holiday at the Iberostar Selection Fuerteventura. We had to remind the hotel of our VIP benefits a few times, but they came through with an upgrade as well as late checkout, which was fab. We had a sea view room on the ground floor, just above the beautiful sandy beach, and really enjoyed being able to access the beach so easily.
Stayed 6 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuerteventura Palace
Hotel modern. Buffet service good with wide selection of food. However, dining room closes at 9pm, too early in our opinion.
Stayed 7 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Stayed 6 nights in Dec 2021

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic food and service. Beautiful hotel - we’ll be staying again!
Stayed 3 nights in Nov 2021

10/10 Excellent

Ano

Stayed 14 nights in Oct 2021

10/10 Excellent

Faderin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service from all staff, speedy check in and out. Food was absolutely superb and a great selection to choose from. Would absolutely stay here again in the near future.
Stayed 4 nights in Oct 2021

6/10 Okay

Norman

Stayed 3 nights in Jul 2021

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel maybe good 4 star
The hotel was lovely and well situated. We found the insistence on masks both indoors and out rather surreal although we understand this is a Spanish government requirement. We were disappointed to be refused a late check out after explaining we were gold members.
Stayed 7 nights in Dec 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Decent Hotel - Worst food on the planet, literally
This is a large property with beautiful beaches. Overall maintained well. Staff mostly very good (big shout out to Yolanda at the front desk - she is amazing) with a few exceptions. pools are nice with plenty of space. However this is where the good stuff stops. Unless you book a premium room - you’ll be looking at a ditch with graffiti overlooking a highway and a burger king. The food is some of the worst I’ve ever had. Ever. Food handling procedures are poor. Temps of food are dangerously off. I sadly am writing this having just left the property with the worst food poisoning I’ve ever experienced. Not sure how the restaurant cannot keep hot food hot or cold food cold. No one is checking temps and the quantities of food in the buffet are so large that it doesn’t turn over fast enough leaving food sitting for long periods. Don’t bother with the star prestige at this property. Makes little difference unlike some other iberostar locations. The location is remote with little around so you have no other options for food. The clientele is mostly German and staff speak German and Spanish. Many speak some English - but knowing basic Spanish goes a long way. In summary - nice property if you have the right room - generous beverages - HORRIBLE FOOD
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at the level of others but great value
Stayed here for four days in January. We were fortunate with the weather. The hotel is on a beautiful beach, there isn't too much around it. Check in wasn't as good as some other Iberostar's of this rating I've stayed at, a little surly and abrupt. Like checking into a Premier Inn. They don't make it clear at all during check in what's included in all inclusive (mini-bar or spa etc) so make sure to ask if they don't as it's confusing. Room was lovely, large TV with movies and Netflix, but has two single beds together, I think most are like this so worth noting if you're a couple. Pools were a touch cold for the time of year but swimable. Staff here are great, bringing round treats and regularly taking drinks orders. Spa is not worth 15 euros pp for two hours (we got a free voucher when booking). It has a lovely warm saltwater pool, but no jacuzzi, steam room smelled bad and wasn't much steam - the sauna just wasn't on at all. We were in there probably half an hour. Gym is good and well equipped. The main buffet restaurant was great, a wide selection of fresh food, some really healthy options, they changed it up every day. Wine was good and in general the waiting staff were brilliant. Japanese restaurant was worthwhile, delicious food and the chefs are very entertaining, however the staff serving were a bit haphazard and didn't quite match the standard of the setting. Entertainment was a bit Butlins, but had a charm that made us smile Great value upscale hotel
Stayed 4 nights in Jan 2020

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect beach location. The food and staff were excellent.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness excellent always pleased to help
Stayed 14 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt need to search for empty sunbeds. Plenty available
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday, despite front desk staff
Really lovely week long stay on half-board at this beach-front hotel. The rooms and meals were excellent. The service at the front desk, however, left a lot to be desired, and the entertainment was verging on amateurish on some evenings. In contrast, the staff who cared for the rooms each day were stellar - very friendly and hugely helpful. The views from the hotel are spectacular, and the fitness offerings were wonderful - as was the instructor who could speak a half-dozen languages.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very new and clean. The staff always went the extra mile and the food and wine was superb. Lots of room so I always got a seat and a sun lounger. Was just wonderful.
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location Liked the room Did not like the Entertainment Did not like the Flies buzzing about the restaurant
Stayed 14 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is excellent. It's right on the beach, 5 minutes walk to the nearest shopping centre and supermarket, 15 minutes walk from the main strip. As expected from an Iberostar Selection hotel, the food is an attraction in itself. The quality and variety are the best we have encountered on an all inclusive holiday. Only one issue, and it's one that probably affect a small portion of guests, it's the evening entertainment on the terrace. If you are an early-ish sleeper who wants to sleep before 11:30pm, you will want a room as far from the terrace as possible. During our stay, there were 2 evenings when terrace entertainment was scheduled to start at 10pm and finish at 11:30pm. One of these evenings the acts started 20 minutes late so their show ended at 11:50pm. This entertainment area is also home to a bar that opens until 1am. We had some drunk guests one night who shouted and laughed loudly until 1am. We reported this disturbance to reception twice during that evening, but I guess there is only so much they can do without having a negative effect on the drunk guests' holidays. However, on both occasions, reception sent someone to speak to the guests within 5 minutes. The following morning we were moved to one of the rooms furthest away from the main building. All the rooms in block 4 (rooms with 2nd digit "4" in their room number) overlook this terrace entertainment and bar area. Also, a few Star Prestige rooms are directly underneath this area too.
Stayed 7 nights in May 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Break
It was a perfect anniversary break for myself and my wife. Everything was great and the arranged champagne, flowers and chocolates was in the room as preorderd. Fabulous food and cleanliness through out. Facilities were great. The only downside was on our last night when there was a mess up for us and 10 other people in the Japanese restaurant. They failed to inform us that they changed the booking time but claimed they did. Yet ourselves and the whole group had not received any notification at all. A receptionist attended the restaurant and apologised to us all and promised some kind of compensation. We missed our last nights whole evenings entertainment as a result and when we asked about the compensation on check out the next morning, the manager came and told us we would be emailed or called at 2pm before we board our flight. Still have heard nothing and felt like we was brushed under the carpet. Only other dislike is mind your toes when opening the wardrobe as there is a metal spike in the floor to stop the main front door from opening on to the wardrobe! Must of stood on it about 10 times!!! All in all was really great and would return but would appreciate if they would contact us as the promised concerning our last night.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing in every single way. Very friendly staff, great food
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is superb. From the moment we arrived in Reception we were looked after. The staff are really helpful and friendly. The food is better than most hotels we have been to with an exceptional choice. The beach is great for a really long walk and there is a running/walking track if you prefer leading to an array of duty free and fashion shops. Not sure what the nightlife is like as we were All Inclusive so didn’t really sample it. The hotel is very clean as it has been recently renovated. The room was great with a lovely sea view and a really large rain shower in the bathroom. The only gripe would be there is not much storage as the rooms don’t have many drawers or cupboards. A really handy surprise was charging points by the bed so you don’t need to use a travel plug as long as you have a cable. We would definitely recommend this hotel.
Stayed 11 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

8/10 Good

Jimmo, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, beautiful view of the beach.
Mother and daughter, staying 4 nights, 5 day, all inclusive, adult only hotel. There are two Iberostar hotels opposite each other, one is family, one is adults only. Pros: Staff are this hotels main asset, they were excellent. Room was modern, clean and had everything you would expect of a 4/5 star hotel, Hotel app available to download (not sure its that much use) Restaurant: Food was very good and plenty of choice, white wine was surprisingly good. Japanese restaurant was entertaining and made a change to the main restaurant,. Plenty of very comfortable sun beds and umbrellas, although you are very close to each other. Cons: Lack of draw space made it impossible to put everything away and we had to use our suitcase for storage too. Air-con very poor. We had a side room opposite other hotel which was very noisy in the evenings as they had a disco in the bar most nights until 1am. A map of the hotel would have been very useful, it is a bit of a warren when you go to the bedrooms or are trying to find your way around, certain lifts go to certain floors etc., Music in the evenings is geared towards their German guests (80%)
Stayed 4 nights in Aug 2018

10/10 Excellent

Kasia, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel
It's a fantastic hotel. You can go straihgt to the beach. Lovely staff, very nice atmosphere. Totally family friendly. Full of attractions everyday. We had an amazing holoday with the star! Thanks

4/10 Poor

Lynn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This is not 4 star!
Friendly staff and clean premesis but 3 star at best. Food all buffet and poor quality. Drinks the worst quality I've ever seen on an all inclusive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

CDM, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, gorgeous beach and welcoming staff
Spent a relaxing week here with my teenage daughter. Staff very helpful, cheerful and welcoming. Food was surprisingly good with a huge range of fresh, healthy and tasty food to suit most tastes at every meal. Would recommend! We have nice sunny weather too which helped!

10/10 Excellent

Michael C, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with brilliant staff
We had a relaxing week with our 3 year old son. There was plenty of things for kids to do although he was mostly happy playing at the pool or the beach. The hotel was great especially the staff who were amazingly friendly and always took the time to speak to you. Would definitely return. As its at the southern tip of the island its probably worth hiring a car like we did. Also highly recommend the Oasis Park zoo which was very organised with lots to see.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The staff were excellent. They were very friendly and helpful and were really good with our son. The room we were in was large looked out onto the kids pool but it was fairly quiet and fine for sitting oit on the balcony. The food was good and what you would expect from buffet food. The choice could be better for breakfast and lunch but it is not bad. We had a very relaxing holiday at this hotel and we will be looking at booking again for next year.

10/10 Excellent

Valentina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and very big. Staff absolutely fant.
We've been staying in many hotels but hotel and staff here was absolutely amazing. Everything was just perfect.

8/10 Good

Trevor 08, Hereford

Liked: Cleanliness, staff & service, room comfort
Great staff.
Beautiful location, walk out of hotel doors on to the beach. The hotel lay out would NOT suit folk that didn't like stairs or long corridors. It was VERY dark in some corridors. As with most Canary Island pools the ones here were VERY cold ... but it was January and we did go in. The walk along the beach to the small town is excellent but takes about an hour good walking.
Beach outside hotel
View half way along beach to Moro Jable
Sea view balcony level 2

10/10 Excellent

PS23, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Huge hotel across the beach from the hotel. The hotel is very clean and rooms are cleaned everyday. The staff are very polite and are always happy to help. The hotel mainly caters for German holidaymakers but staff at the hotel are also fluent in English. Check in and check out are very simple and quick. The rooms are a good size and there are 3 pools at the hotel. The hotel is built in to rock and so you have to work your way down to the beach.

10/10 Excellent

patsy, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good all round value for the pound,
The staff were excellant very helpful in every way. The food was out of this world Very very good.. We have travelled a lot and this hotel is one of the best we have ever stayed.in. One small detail is that we had no coffee or tea making facilities in the room. I would be happy to recommend this holiday to anybody. There were lifts every where so if you had trouble climbing a lot of stairs as I have this is a great help. The one bug bear is that the hotel is 80 kilometers from the airport so book a shuttle when booking your holiday. Time from airport to hotel about 2 hours

10/10 Excellent

Stephen, Fort Collins, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A PERFECT VACATION!
Staying at the Iberostar Palace was like being on a dream liner cruise ship that you could get on and off when you desired. The hotel is massive, but run with incredible efficiency and care. Our sea view room was great! Our room was meticulously cleaned each day and on a couple of occasions we returned to our room to find towel animals intricately created awaiting us on our bed. One day we even returned to find that the manager had given us a beautiful potted gerber daisy, thanking us for staying at the hotel...so very thoughtful! The breakfast, which was included, was beyond amazing with cava, caviar, fresh salmon, homemade fruit smoothies, fresh eggs and breads, fruits, yogurts, and pots of coffee or tea awaiting us each morning. We opted to not have dinner at the hotel so as to experience the local cuisine from the neighboring villages of Jandia and Morro Jable. Many people choose to "hang out" at the beautiful pools and participate in activities being offered by the staff like water aerobics, water polo, wine tastings, and cooking classes, but we elected to walk a hundred meters to the beach instead. We participated in a couple of the evenings animation presentations, Michael Jackson and Beatles tribute band, which were fun! We felt we were well taken care of and given permission to forget all of our worries, a perfect vacation!

8/10 Good

Brian, Sussex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Star Hotel in prime beachfront location
We were late arriving but received a warm welcome from courteous English speaking reception staff. Although a sea view room had been requested we were allocated a room facing a busy road. We complained about this and were relocated without fuss to a poolside room with sea view. Food of excellent quality and variety was served buffet style in a pleasant restaurant environment. Overall the 4 star rating was well merited.

10/10 Excellent

bp, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly staff, ideal location
Lovely hotel, friendly staff, ideally located close to the beach. We decided to go with breakfast only which was very nice. There is the town of Morro Jable 5 minutes taxi ride away which has some lovely restaurants and bars at the seafront. This is where we went for dinner as we didn't want to be "tied" to the hotel every evening. Would definitely recommend the hotel and location.