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Reviews of TownePlace Suites by Marriott Fresno

2.5 out of 5
TownePlace Suites by Marriott Fresno
7127 North Fresno Street, Fresno, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 294 reviews" "
Rating 8 - Good. 91 out of 294 reviews" "
Rating 6 - Okay. 31 out of 294 reviews" "
Rating 4 - Poor. 12 out of 294 reviews" "
Rating 2 - Terrible. 10 out of 294 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sean, Red Hook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Virginia

The toilet bowl was dirty. They charged me more than the amount when I reserved the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I great place to stay.
Stayed 1 night in Apr 2024

8/10 Good

Janis, Kapolei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great room for our family. Bedrooms were big and the kitchen was a plus.
Stayed 5 nights in Mar 2024

10/10 Excellent

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this location for its convenience to the various medical appointments we have in this area.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great room, service could be better.
Room was great. Room cleaning every other day,we had to ask for cleaning on day 3. Breakfast area very small,had to take breakfast to the room,no place to sit down.
Stayed 7 nights in Oct 2023

10/10 Excellent

Anna, Goodyear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Convenient location to Yosemite.
Stayed 1 night in Oct 2023

10/10 Excellent

Julius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Alister

Stayed 1 night in Oct 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Sep 2023

10/10 Excellent

Beth Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Irma

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms, busted tv, rooms smelled, building in need of maintenance, breakfast terrible
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 6, 2023
We apologize for the negative stay you had. We will share your feedback to our management team.

10/10 Excellent

Trong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Our stay was great! It was comfortable and amazing
Stayed 2 nights in Jul 2023
Response from Staff on Aug 9, 2023
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

6/10 Okay

Antonius, granada hills

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The unit was remodeled and clean.unfortunately the room has lingering food smell that won’t go away during our stay there. It makes our stay less pleasant.
Stayed 2 nights in Jul 2023
Response from Staff on Aug 9, 2023
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great makeover/update!
Great service from the front desk, excellent breakfast too. Our air conditioner kept the room extremely humid and smelled a bit like mildew. The quality of the front office, hallways, and breakfast room was all top notch makeover from the hotel it preciously was, it did feel like maybe the rooms weren’t completely finished in their transition to TownePlace suites. Unrelated to this rating, but the EV chargers outside [and not run by the hotel] were extremely problematic, I finally got one to work after about 30 minutes.
Stayed 1 night in Jul 2023
Response from Staff on Aug 9, 2023
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Staff on Aug 9, 2023
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Staff on Aug 9, 2023
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy apartment style stay
I enjoyed the hotel room. It was clean but could have been more updated. I enjoyed the cozy apartment style of the suite. The first day my building had a horrible smell. It may have been from someone cooking as the suites do have kitchens but the floors should have air fresheners. The hotel also offers free breakfast but I would suggest to skip the breakfast. If you are low on cash they its decent but other hotels offer better breakfast. The most clean and updated part of the hotel was the lobby. The effort of the lobby should be added to the rooms.
Stayed 2 nights in Apr 2023

10/10 Excellent

Maksim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great property! The only thing they should improve is move the locks to nfc cards since the locks they have now work very poorly. I ended up being to have my key fixed every day.
Stayed 4 nights in Apr 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and nice.
Lovely stay. Place was comfy and clean.
Stayed 1 night in Mar 2023

2/10 Terrible

Chris

Disliked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Evelyn

Business traveller
Liked: Staff & service
Stenchy Smell
As soon as we opened the door to our room we were greeted with a stenchy odor. We tried to air out our room by opening the windows but it didn’t help. The sheets on the bed had an imbedded stains and so did the extra sheets used for the sofa bed. The room overall felt dirty and I was expecting better from Marriott.
Stayed 1 night in Oct 2022
Response from Manager on Oct 26, 2022
We value your feedback and thank you for taking the time to share your thoughts. We will pass on your concerns to the appropriate leadership team.

10/10 Excellent

ACCO

Stayed 3 nights in Jul 2022

6/10 Okay

Daniel, Santa Barbara

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was ok. Rooms were just ok. Needs some updating.
Stayed 2 nights in Dec 2021

10/10 Excellent

xochitl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Wry pleasant place. Loved it. Booking for Thanksgiving weekend family time.
Stayed 2 nights in Sep 2021

8/10 Good

Jirmy, SAN JOSE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Sep 2021

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building and rooms are a little dated but I love marriot's cute studio apartment townplace suites. Have not been disappointed in any state by a townplace suites, dated or not. Solid place to stay here in Fresno.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on vacation with my elderly in laws to Yosemite and were evacuated because of the River fire. We live in San Diego so driving home at 7pm wasn’t an option for us and we have our dog with us so the only pet friendly hotel in the area with semi good reviews was hometowne suites. We check in and are told we’re being charged an extra $100 for our dog (checked in at 8:30pm and checked out 8:30am mind you). We go to our room which smells moldy and found dead roaches in the living room. The AC also was not working and wouldn’t cool below 78°.. it’s 110° outside… so we go back to the front desk and let them know so they put us in another room on the 3rd floor on the other side of the building. We get to the new room and try to turn on the TVs in both the bedrooms and there was only one remote. For three TVs in the suite. This morning when we got up we realized there were only 2 towels. This is a 2 bedroom suite so why were we only provided 2 towels? We then go get the free breakfast provided that’s a frozen jimmy dean biscuit that we had to take back to our room to heat up in our own microwave. Thank goodness we had brought our own food but then realized there were only 2 forks in the kitchenette. Again a 2 bedroom suite and only 2 forks? The staff was helpful in moving us over but the hotel itself was very outdated and unclean and the new room wasn’t much better. We had to pay almost $400 for a subpar room that we were in for 12 hours. Do better, Marriott!!
Stayed 1 night in Jul 2021
Response from Jennifer Christensen on Jul 12, 2021
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make sure you have the most enjoyable stay possible. Thank you for your time and we hope you have a great summer!

4/10 Poor

Angeline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a comfortable stay
The place was outdated, sheets were not clean, AC unit was loud, couch has several dirty spots, carpet was dusty. Tables and counter top were dusty. I booked a two bedroom unit, only provided two bath towelsI would not come back to this place.
Stayed 2 nights in Jul 2021
Response from Jennifer Christensen on Jul 12, 2021
Thank you for your review. We will share your feedback with our team. Have a great summer!

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

6/10 Okay

Jeffrey

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Had teiuble with several keycards on the common entry door. Good location, roomy, well supplied unit.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled terrible. My room was not ready at 3pm check-in. The front desk staff seemed untrained and unequipped to provide basic service.
Stayed 1 night in Jun 2021

6/10 Okay

Mary

Travelled with family
Disliked: Staff & service
It took 30 minutes to check in, had to wait for room to be cleaned and ready check in after 3
Stayed 1 night in Jun 2021
Response from Jennifer on Jun 8, 2021
Please know we try very hard to make sure you enjoy your stay with us. We are so sorry for the delay but making sure your room is perfect is our first priority. We thank you for your time and know we are perfecting the room so you enjoy your stay with us. Best Regards,

8/10 Good

Richard

Stayed 1 night in May 2021
Response from Jennifer on Jun 8, 2021
Thank you for staying with us! Have a great summer!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in May 2021
Response from Jennifer on Jun 8, 2021
Thank you for noticing our friendly staff at the TownePlace Suites by Marriott Hotel in Fresno! We hope you return to stay with us soon! Best Regards

10/10 Excellent

Ana

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Rooms were supper clean and the staff was super nice. Close to the hospital and good restaurants
Stayed 5 nights in May 2021
Response from Jennifer on Jun 8, 2021
We are so pleased to hear you enjoyed our super nice staff and the cleanliness of our hotel. We look forward to having you stay with us once again! Thank you so much!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Jennifer on Jun 8, 2021
Thank you for a high score! We look forward to having you stay with us again!

2/10 Terrible

Mischa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst!
Room was dirty, had a Terrible odor, the bathroom door did not have a lock and didn’t close correctly, the tile floor was sticky, there was garbage in the room when we got there. There was nothing comfortable about the stay. Only one staff member was friendly and I found out the next day the information she gave me was incorrect. Will never stay here again.
Stayed 3 nights in Apr 2021
Response from Jennifer on Jun 8, 2021
We are so sorry that we missed our goal of providing a perfect stay. Thank you for letting us know so we can share this with our team. Travel Safely,

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2021

4/10 Poor

Lee

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Didn’t sleep well
Bed was uncomfortable. Bathroom outdated. Sink was slow to drain.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020