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Reviews of Hampton Inn & Suites Fresno-Northwest

2.5 out of 5
Hampton Inn & Suites Fresno-Northwest
7194 Kathryn Avenue, Fresno, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 333 out of 654 reviews" "
Rating 8 - Good. 196 out of 654 reviews" "
Rating 6 - Okay. 58 out of 654 reviews" "
Rating 4 - Poor. 37 out of 654 reviews" "
Rating 2 - Terrible. 30 out of 654 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Beautiful

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Room is a great size.
Stayed 1 night in Mar 2024

8/10 Good

Monica

Stayed 1 night in Mar 2024

6/10 Okay

DANNY

Liked: Staff & service
Disliked: Cleanliness
Response from ck on Feb 14, 2024
Hello Danny, I'm saddened to hear about your negative experience with us. We try to make every stay as great as we can. I had my housekeeping team look over the room you rented and do a deep cleaning. Although our hotel is a little dated, we are on schedule to remodel this year and would love for you to give us another chance in the future.

8/10 Good

James, Strathmore

Liked: Cleanliness, property conditions & facilities
Poor Breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot buffet breakfast and easy parking
Stayed 3 nights in Jan 2024

10/10 Excellent

Hefziba

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet and safe location.
Stayed 1 night in Dec 2023

8/10 Good

Anh-Dao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

CARRIE, Santa Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all we were happy. Walls are super thin but really liked the breakfast
Stayed 2 nights in Dec 2023

2/10 Terrible

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
The fan from the bathroom wasn’t working the motor was stuck and made loud noise the all night Was terrible
Stayed 1 night in Dec 2023
Response from ck on Dec 26, 2023
Hello Jorge, Unfortunately, we do not have any bathroom fans. We have continuous air that circulates threw the hotel. I'm going to have my maintenance go in and identify the noise and fix the problem. Thank you for your honest feedback and hope to see you again soon!

10/10 Excellent

rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Dongdong

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Front desk employee not professional. Asked for napkins but he didn’t give for the first time until the second time I showed him the empty box then he gave me a new one.
Stayed 1 night in Dec 2023
Response from ck on Dec 23, 2023
I'm truly sorry to hear about your stay with us. We stive on providing the best possible service with each stay and it saddens me to know we failed with you. I'm going to have a front desk meeting to go over hotel etiquette for the staff and the proper way to treat our guest.

8/10 Good

Richard

Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Unfortunate
Trains were loud Bed was hard Breakfast was not hot and the fruit smelled stale.
Stayed 1 night in Dec 2023

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

claudia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff and very accommodating to our needs.
Stayed 2 nights in Nov 2023

10/10 Excellent

Heather, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off 99 with Starbucks and Einsteins bagels next door, gas station near by and some restaurants within 1 mile away. Super comfy bed, able to control temp of the room and nice shower pressure. Will stay here again!
Stayed 2 nights in Nov 2023

8/10 Good

Leslie

Stayed 1 night in Nov 2023

2/10 Terrible

susan

Disliked: Property conditions & facilities
The hotel shuts down the air conditioning during the night and the room got very warm. Made it impossible to sleep.
Stayed 1 night in Oct 2023
Response from ck on Nov 10, 2023
Hello,Each room has their own thermostat, the hotel does not have access to the units or temperature of each room. If there were any issues, please contact the front desk and they will gladly assist you.

6/10 Okay

Gregory

Stayed 1 night in Oct 2023

6/10 Okay

brenda

Disliked: Property conditions & facilities
I did not like the coffee maker and ice bucket sitting inside the bathroom, next to the toilet. The room has a bad setup.
Stayed 1 night in Oct 2023

4/10 Poor

George

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property needs to be upgraded/renovated. The furniture and decor are dated and worn. Also, the area around the hotel is bleak. Not convenient for dining options.
Stayed 4 nights in Oct 2023
Response from Hampton F-D. on Oct 19, 2023
Hotel renovations are scheduled to be done this upcoming year. Also, we do have a shopping center within walking distance from the hotel that has many entertainment options including restaurants, shopping and a movie theatre.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff seemed confused about the maid service. After my room wasn't cleaned I asked the front desk about their policy. They told me they cleaned after the 3rd day. The sign in the room said every other day. I did ask to have my room cleaned after 2 nights and they took care of it. I asked about the train frequency and was told once a week; it was every day. The train was only once a day so not too noisy for very long. Vacant lot beside the motel was dirt so my vehicle was covered in dust every morning, not a deal breaker. They did have a pretty decent breakfast and loved the to go bags. Power did go out one morning and shut down the breakfast area again not the hotels fault. I was close to a new Mall so many dining options close. Pool was clean and inviting but the hot tub was cold water.
Stayed 4 nights in Oct 2023

10/10 Excellent

Bill

Stayed 1 night in Oct 2023

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Oct 2023

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here all the time, its practically a second home. It's cleaner than it looks and I'm always happy to come back after a long day at work
Stayed 11 nights in Sep 2023

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is facing the freeway and the train station and it’s kind of noisy though.
Stayed 1 night in Sep 2023

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Overall comfortable room and great staff
Stayed 1 night in Aug 2023

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Cobreasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice and though there is construction going on the property wasn’t hard to find and was close to the highway. Very easy to access.
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was outstanding
Stayed 1 night in Jul 2023

8/10 Good

vic, Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need to be updated. No USB connections. Everything is pre 2000z
Stayed 2 nights in Jul 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and organized. The AC was already set low, making it really inviting. The breakfast had a lot of quality options and everything was tasty and wonderful. Would stay at this location anytime!
Stayed 1 night in Jul 2023

10/10 Excellent

Al

Stayed 1 night in Jun 2023

4/10 Poor

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Jun 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great night sleep both nights.
Stayed 1 night in Jun 2023

8/10 Good

Kristie

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very comfortable. And the property was conveniently located off the freeway.
Stayed 1 night in Jun 2023

10/10 Excellent

Carol

Stayed 1 night in Jun 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to freeway. Shopping center nearby. Noise from freeway.
Stayed 1 night in May 2023

10/10 Excellent

Russ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Spot
Great spot for the price. Love the paper in the morning, good breakfast also.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

WALTER

Stayed 1 night in May 2023

8/10 Good

Willie, Citrus Heights

Travelled with family
Liked: Cleanliness, staff & service
Construction area near future high speed rail line.
Stayed 1 night in May 2023