Terrace/patio

Reviews of Protea Hotel by Marriott Bloemfontein

4 out of 5
Protea Hotel by Marriott Bloemfontein
202 Nelson Mandela Drive, Bloemfontein, Free State

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 83 reviews" "
Rating 8 - Good. 42 out of 83 reviews" "
Rating 6 - Okay. 15 out of 83 reviews" "
Rating 4 - Poor. 2 out of 83 reviews" "
Rating 2 - Terrible. 2 out of 83 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ziningi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Breakfast nice . Staff very friendly❤️
Stayed 1 night in Oct 2023
Response from PHBFN on Nov 3, 2023
Dear Awesome, Thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. We truly value the feedback. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Team

10/10 Excellent

JC

Stayed 1 night in Oct 2023
Response from Protea Hotel by Marriott Bloemfontein on Oct 17, 2023
Dear JC, Thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. We truly value the feedback. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Team

10/10 Excellent

Rajesh

Stayed 1 night in Aug 2023
Response from Protea Hotel by Marriott Bloemfontein on Aug 17, 2023
Dear Rajesh, Thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your feedback, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Team,

8/10 Good

Prudence

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Protea Hotel by Marriott Bloemfontein on Jun 1, 2023
Dear Prudence, Thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your feedback, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing!
Stayed 1 night in Apr 2023
Response from Protea Hotel by Marriott Bloemfontein on May 2, 2023
Dear Mark, thank you for taking the time to rate our Property on Expedia, this is really much appreciated. It is great to see that you found our services and staff satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Protea Hotel by Marriott Bloemfontein Team on Jan 10, 2022
Dear Matthew, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your feedback, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

2/10 Terrible

Jean-Pierre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed and overcharge
My booking did not show at the hotel and we had to wait 2 hours in the lobby before we were provided with a room. I provided the proof of paying by but the hotel wouldn’t accept it. We only got to our room at 23:30. It was simply exhausting. The room is old, dirty and worn out. It is in poor condition and at $91 it has no correlation with what you pay for what you get.
Stayed 1 night in Oct 2021
Response from Protea Hotel by Marriott Bloemfontein Team on Oct 14, 2021
Dear Jean-Pierre, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. Please take note that we have advised Top Management regarding your comments and rating, and we truly apologize for the issue reported. Our Team will investigate the matter for sure. Trust you will find the above in order. We truly hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

10/10 Excellent

Teboho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Heila Bezuidenhout on Sep 21, 2021
Dear Teboho, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

8/10 Good

Lerato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Heila Bezuidenhout on Jun 22, 2021
Dear Lerato, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

6/10 Okay

Carike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are nice but hotel are extremely noisy and walls extremely thin; you can only sleep if people are not to loud or walking past of even showering next door.
Stayed 1 night in May 2021
Response from Heila Bezuidenhout on May 27, 2021
Dear Carike, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. Your comments and rating has been shared with our entire Team. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

10/10 Excellent

Moutie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomadation
From the moment we stepped into the receiption, we were greeted with a big smile and a very friendly welcome. Check-in was fast. Our room was very comfortable. We enjoyed a relaxing afternoon at the pool side with hot beverages. The waitress was very friendly. All in all a wonderful stay.
Stayed 1 night in Jan 2021
Response from The Protea Hotel by Marriott Bloemfontein Team on Jan 12, 2021
Dear Moutie, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

8/10 Good

Balene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Protea Hotel by Marriott Bloemfontein on Jan 8, 2021
Dear Balene, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

8/10 Good

earl

Stayed 1 night in Jul 2020
Response from Heila Bezuidenhout on Jul 27, 2020
Dear earl, Thank you for taking the time to write your review on Expedia.com, this is really much appreciated. Thank you for your rating, we truly appreciate this a lot, and we hope to welcome you back in the near future. May you have a lovely day further. Kindest Regards Heila Bezuidenhout Cluster Sales & Marketing Plan Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein

2/10 Terrible

Annelisa

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Did not sleep a wink
I stopped over in Bloem for the night enroute to EC.. from about 22:00 until 03:00 in the morning the person in the room next door had the music soooo loud I could not sleep. At first I was convinced there was a club nearby only to realize that the music comes from inside the hotel. I am still not sure how the reception desk was not able to hear this sound. I eventually called the front desk and they sent security to address the issue..
Stayed 1 night in Jun 2020
Response from Heila Bezuidenhout on Jul 29, 2020
Dear Annelisa, Thank you for taking the time to write your review on Expedia.com, this is much appreciated. Please accept my sincere apologies for the inconvenience caused. It is important for us to know what we can do to make your stay more comfortable. I will definitely share your comments with my Front Office TEAM. Once again, please accept my sincere apologies, and I hope we can welcome you back in the near future. Have a great week. Kindest Regards Heila Bezuidenhout Cluster Sales & Marketing Plan Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night as we had an AGM and dinner to attend. Reception excellent when asked if we could move from 2nd floor to 1st due to my wifes not liking stairs due to her knees. However the bacon at breakfast was COLD but the choice of food excellent.
Stayed 1 night in Mar 2020

8/10 Good

Patience

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Value for money
Good place, bathroom is dated and can do with some renovations
Stayed 1 night in Feb 2020

8/10 Good

Hugh

Business traveller
An OK Hotel
It was a quiet night with few guests. The room was good. The bathroom needed a bit of a clean. Dinner was limited and too many heavy dishes on the menu. Breakfast wasnt taken.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Leslie

Stayed 2 nights in Dec 2019

8/10 Good

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very comfortable stay. Hotel is neat and clean. Staff are friendly. Thank you!
Stayed 1 night in Jan 2020

8/10 Good

LYNN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Lunice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wxcellent overnight stay
An excellent overnight stop. With all the outdoor amenities i.e. swimmingpool and restaurant one could easily stay longer. Would definitely recommend the hotel
Stayed 1 night in Jan 2020

8/10 Good

Heinrich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Nqobile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Andries

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop-over with Family
Stayed over one night on a stop-over from Pretoria to Cape Town with the family. Great service, good facilities, good location close to the highway.Not much else to do in the area, but very functional as a stop-over.
Stayed 1 night in Dec 2019

8/10 Good

Mattheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room service a huge turn down
My only complaint is that when ordered room service the price on the menu and the bill differs. The excuse offered was that I had an old menu in the room which I feel was not my mistake. I choose my dinner base on the price given in the menu and not be surprised that it cost in the end R65 more than expected. For that prize it could have eaten out. Thank you
Stayed 2 nights in Nov 2019

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the cost, everything as it should be at a Protea Hotel.
Stayed 1 night in Aug 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The overall stay was excellent,the rooms are clean and spacious,the staff is very helpful and courteous.The hotel can however improve on the food especially the buffet. The hotel is otherwise very comfortable and there is ample parking and good security measures in place for vehicles so you can sleep peacefully.The room price was really amazing as i did not expect to pay so little for so much comfort.
Stayed 1 night in Apr 2019

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
The hotel is great with please try service . Bathroom is a little cramp with shower just big enough to fit in. The area is very noisy as I assume it's near a university. I stayed only one night which was Wednesday and I could hear constant loud voices outside from nearby that went on till late hours f the night
Stayed 1 night in Mar 2019

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel in Bloem
This is a great hotel to stay at for business in Bloemfontein. The rooms are modern, clean and comfortable. The service is good. I am not sure that the breakfast, although pleasant, is worth the additional cost.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff at check in. Good road trip hote between Johannesburg and Cape town.l
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for Rugby weekend. Close to centre and walking distance to the ground.

6/10 Okay

Jos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The shower not draining, shower head missing. Room and bathroom looks old and run down. coffee rations one cup per day per man perhaps! Shampoo like hand lotion??

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

marius

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family road trip. Overall reception, check out and room great. The restaurant food and service was however shocking.
Stayed 1 night in Nov 2017

6/10 Okay

Ronel, Port Elizabeth

Liked: Cleanliness, room comfort
Rugby stay over
Book in only at 14h30 although we arrived already 12h30. Staff are all friendly but slow. Food look nice but not impressive.
Stayed 1 night in Sep 2017

10/10 Excellent

MARIANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VISIT 12-14 MAY
The approach to front gate / boom is very disappointing (as you turn into the short road that leads to gate)...pavement, gutter, road etc not good at all....unfortunately a Munisipality issue, I would think...it detracts from the image of the hotel. I was actually unsure whether I had taken the right turn-off. The food from Room service was "dried out", not very appetising.....fairly quick though....thank you. On second day, late morning (when returned from town), had to phone for coffee etc replacements...room had been done though....reaction very quick though...thank you. Staff very friendly. Thank you

8/10 Good

Barry, Oman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
Nice clean room with comfortable bed. Staff were very helpful and friendly. Good stay overall.

8/10 Good

BERYL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and good hotel
It was a good incident free stay with no problems Especially friendly staff

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Aneeza

Liked: Cleanliness, staff & service
Great Business hotel
The staff were accommodating. We arrived late due to flight delays and were quickly checked in and made comfortable

10/10 Excellent

Mary, Maseru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Relaxing
It was good

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sanjith, Durban

Liked: Cleanliness, property conditions & facilities, room comfort
Bloemfontein Protea!
Check in was 5 star! Had a glitch in my dinner order which was rectified by the manager who then took fI'll charge of my stay at the hotel. Value for money and will definitely return!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food at the restaurant is a bit on the expensive side, but other than that, it was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
good location, but lots of traffic noise
Clean hotel, safe with a gaurd at the gate., traffic noise was bothersome. Lots of parking availble Very neat and clean grounds

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very friendly staff, comfortable and very accessible. Unfortunately, it is on the main road and you do have some road noise when the local idiot decided to race his motor bike between traffic lights at 2 in the morning.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Between good and average hotel!
Good hotel. Nothing special. Good service! Best for business people just staying over for one night.