Franklin Vacation Packages

The cleaners forgot to clean my room twice in a row and we were also told we could request every day cleaning but when we asked for this they did not provide this. The restaurant staff were nice and attentive but the front desk were not apologetic when we phoned to say they had forgotten to clean the room. I also did not like there were hidden charges when we arrived. However the actual room is nice and spacious and about a 10/15 minute from the French quarter. It was my mums 70th but it did not end up being particularly special. We had to keep on requesting refills of shower gel and towels and toilet roll which you would not expect for the supposed quality of the hotel. The floor was also dirty. We also told them about us leaving at 5am and was told there would be people to help but there was not anyone around and we could not do express check out as it want working so we were walking around trying to find someone and had to do our own luggage.

The staff is amazing. The pool area is great relaxing area. Spacious rooms and areas around the facility.

Very convenient, very clean, very friendly

Let’s start with the good: the staff here is very nice, and the location is fantastic in terms of being central. You’re next to a 24hr convenience store and ATM, a block into the French Quarter and walkable to all of that, and a block from Canal Street for easy Uber rides without having to make them drive into the Quarter. The rooms are clean, and have a cute little “living room” area and kitchenette with microwave, sink, and fridge. But the Queen beds are a bit small — definitely hard with my 6’5” husband. And there’s a small desk on one side of the bed, when 2 night tables would be more useful (so both people could put a water by the bed, for example). The beds are fine in terms of comfort — although the pillows do feel more like hard cotton balls than the ones you get at a nice hotel. The biggest complaint I had was the noise. The photos online show this place as being on a quiet side street with pretty balconies facing the street. Our room faced the alley, was always dark (and yes I know you don’t spend your day in the room, but it’s nice to wake up to light) — and had the loudest alley noise at 2am, 3am, 4am, 5am, etc. Garbage trucks, some sort of other trucks, more garbage trucks, workers rolling trash cans into the alley to dump bottles, etc. One of the hardest times I’ve had sleeping in New Orleans in 10 years of coming here unfortunately.

The decor was opulent. There was no pool and rooftop acess. They were doing a lot of maintenance. This is good they are updating and maintaining. However, it was cumbersome maneuvering the elevator. I thibk I will stay again.