Piscine

Hampton Inn & Suites Greenfield – Avis

2.5 out of 5
Hampton Inn & Suites Greenfield
184 Shelburne Rd, Greenfield, MA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 378 avis sur 692." "
Note de 8 – Bien, d’après 212 avis sur 692." "
Note de 6 – Acceptable, d’après 60 avis sur 692." "
Note de 4 – Médiocre, d’après 19 avis sur 692." "
Note de 2 – Terrible, d’après 23 avis sur 692." "

9,2/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Yves

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nous étions de passage. Chambre spacieuse. Accueil particilierement accueillant. Petit déjeuner complet
General Manager a répondu le 29 nov. 2016
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were extremely satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful. Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future Carla Chaffee, GM

6/10 – Acceptable

Leslie

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024

8/10 – Bien

Raymond, Windsor

Points forts : Propreté, service et personnel
It was fine. Parking and surrounding area not the greatest
Séjour de 1 nuit en avril 2024

8/10 – Bien

Joanne

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
staff was excelent
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Robert, 479 Harbor View Drive

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff is awesome. Facility was clean.
Séjour de 2 nuits en mars 2024

8/10 – Bien

Garrett, State College

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Sarah

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Front deal staff were super friendly!
Séjour de 1 nuit en février 2024

10/10 – Excellent

Carol

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location, nice and clean rooms, internet access and friendly staff.
Séjour de 2 nuits en février 2024

8/10 – Bien

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024

10/10 – Excellent

Lance

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didn't find the parking area to be clean.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Damion

Ended up checking out an hour later
Séjour de 1 nuit en février 2024
Megan a répondu le 8 févr. 2024
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

10/10 – Excellent

Renee

All the staff were very nice and helpful. The breakfast was quite good. I liked the hotel’s proximity to many area locales.
Séjour de 4 nuits en janvier 2024
Megan a répondu le 5 févr. 2024
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

6/10 – Acceptable

Sherry

Voyage d’affaires
Points faibles : Propreté
Cleanliness of the room was not okay. Plus did not empty trash or make bed for one night of the stay, or replace empty Kleenex box.
Séjour de 3 nuits en janvier 2024
Megan a répondu le 23 janv. 2024
We appreciate your review and preference for the Hampton Inn, Your feedback is critical for the continuation of improvement of our services. I apologize for the misstep on behalf of housekeeping; I have reached out to the head of housekeeping and informed her of this issue so that we can improve for the future. Again, I do apologize for the inconvenience. Please reach out in case we can be of further assistance. Looking forward to hosting you again soon!

2/10 – Terrible

Gwyn

Séjour de 1 nuit en janvier 2024

8/10 – Bien

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was safe and clean. The only downside was the tv had a recent upgrade. Ours wasnt connected properly so we didnt have a tv to watch, but staff was very helpful and apologetic about it, so no big deal.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Holly, Mechanicville

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location was great…restaurants, gas & a few stores within walking distance
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Glenn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pleasant no-hassle atmosphere
Séjour de 1 nuit en novembre 2023
Megan, front desk a répondu le 29 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

8/10 – Bien

Vadim, Newton

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We liked very much the breakfast - just delicious - & the pool which is salt-disinfected (water smells & feels very good). What we disliked was the heat pump heating unit that we couldn't switch to "heat" (only auto) & it kept blowing cold air 1st the whole night.
Séjour de 1 nuit en novembre 2023
Megan, Front desk a répondu le 27 nov. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take feedback very seriously and strive to go above and beyond for you. Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I hope you will allow us the opportunity to serve your future lodging needs.

10/10 – Excellent

Seth

Séjour de 1 nuit en novembre 2023

8/10 – Bien

Avery

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was good
Séjour de 1 nuit en novembre 2023
Megan, front desk a répondu le 20 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

10/10 – Excellent

Justin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Megan, Front Desk a répondu le 11 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 – Bien

Heidi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is our second stay here for a lacrosse tournament @ UMASS Amherst- both stays Nov 2022 & Nov 2023 were great. our only complaint this time was the tv and bed were off kilter so difficult to be comfy & watch tv but that is just a personal opinion. We are definitely returning for Nov 2024
Séjour de 1 nuit en novembre 2023
Megan, Front Desk a répondu le 11 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 – Bien

Kristyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was clean. Breakfast was a bonus.
Séjour de 1 nuit en novembre 2023
Megan, Front desk a répondu le 6 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

2/10 – Terrible

Alan

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst stay ever!!!
This Hotel was filthy. $800.00 for 2 nights and filthy!
Séjour de 2 nuits en octobre 2023
Austin a répondu le 17 oct. 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The hotel room was nice. The price gauging was insane. To pay 600 a night to stay at a place that overlooks a parking lot and 99 is insane. At the most or should have cost 150.
Séjour de 1 nuit en octobre 2023
Austin a répondu le 17 oct. 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

10/10 – Excellent

Greg

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Megan, Front desk a répondu le 6 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

10/10 – Excellent

Geraldine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient for my meeting in Greenfield.
Séjour de 1 nuit en septembre 2023
Megan, Front Desk a répondu le 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 – Excellent

Susan

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything hS been great, from check in the very quiet for restful sleep, to allowing my pups to accompany us on our trip. Breakfast was good too! Looking forward to spending tonight as well.
Séjour de 1 nuit en septembre 2023
Megan, Front Desk a répondu le 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

4/10 – Médiocre

Pavel

Points forts : Service et personnel
Séjour de 2 nuits en septembre 2023
Megan, Front Desk a répondu le 28 sept. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

6/10 – Acceptable

Marlies

Points forts : Propreté
Hotelkette in die Jahre gekommen
Es ist das zweite Hampton Inn & Suites, welches wir bezogen haben. Allgemein stellen wir fest, dass diese Hotelkette langsam in die Jahre gekommen ist. Zimmer werden nur auf ausdrücklichen Antrag gemacht.
Séjour de 1 nuit en septembre 2023
Megan, front desk a répondu le 18 sept. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take feedback very seriously and strive to go above and beyond for you. Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I hope you will allow us the opportunity to serve your future lodging needs.

10/10 – Excellent

Patrick

Séjour de 1 nuit en août 2023
Megan, Front Desk a répondu le 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 – Excellent

Caitlin

Séjour de 1 nuit en septembre 2023
Megan, Front Desk a répondu le 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cole was so helpful!
Séjour de 1 nuit en avril 2023
Megan, Front Desk a répondu le 22 août 2023
Third Party Response Thank you for taking the time to complete this survey for the Hampton Inn & Suites Greenfield, we are pleased that you were satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful. Thank you for your kind words, we look forward to serving you again soon!

10/10 – Excellent

Jorge

Séjour de 1 nuit en août 2023
Megan, front desk a répondu le 18 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 – Excellent

Ning

Points forts : Propreté, commodités et état et installations de l’hébergement.
N/A
Séjour de 1 nuit en juin 2023
Mean, Front Desk a répondu le 10 août 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Grearovernight stay
This was a quick overnight getaway to watch the Greenfield Triathlon and the room was perfect.
Séjour de 1 nuit en août 2023
Megan, Front desk a répondu le 10 août 2023
Thank you so much for taking the time to leave us with some positive feedback. We are thrilled to hear you enjoyed your room, and I hope you got the chance to enjoy the amenities we have available for you as well. Thank you for your review and choosing Hampton inn Greenfield for your stay. We hope to have the pleasure of welcoming you back in the future.

6/10 – Acceptable

Genevieve

Voyage en famille
Furniture a bit worn out; need better maintenance
Séjour de 1 nuit en juillet 2023
Megan, Front Desk a répondu le 1 août 2023
Thank you so much for taking the time to leave us a review Genevieve. I am very sorry our hotel did not meet your expectations, and I have brought this issue to the attention of our staff. I hope you were able to enjoy your stay regardless of this inconvenience, and we hope to improve from this issue. Thank you again for your stay and review, we hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 – Excellent

Timothy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Hotel wasn't convenient to the fields where we had a softball tournament. easy walk to the 99 and Friendly's. right off the highway. Staff was very nice and helpful. Only issue was the elevator seemed to get stuck a couple of times and there was a large hair ball/ swirl left in the bathroom.
Séjour de 1 nuit en juillet 2023
Megan, Front Desk a répondu le 1 août 2023
Thank you so much for your review Timothy. We really appreciate your kind words, despite the inconveniences you experienced. I am so sorry for the aspects of your stay that troubled you, and I have brought your concerns to our staff's attention. I hope you will allow us the opportunity to improve from this, and we hope to see you soon. Thank you again for your stay, and your kind words!

10/10 – Excellent

Jennylynd, Toronto

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Smells clean
Séjour de 2 nuits en juillet 2023
Megan, Front Desk a répondu le 1 août 2023
Thank you so much for taking the time to leave us a review. We really appreciate the positive feedback, and we're so happy to hear you were welcomed to our hotel with a pleasant scent. We hope to welcome you back soon, thank you again!

2/10 – Terrible

Katie

Séjour de 2 nuits en juillet 2023
Megan, front desk a répondu le 18 sept. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

6/10 – Acceptable

Kelsie

Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
The staff was very nice and welcoming. However, I would not stay here again for the price of the room and the room condition. The mattress and linens were great but the room is outdated. The wall paper was peeling in some areas and the drain in the bathroom sink seemed to be clogged. The hotel itself seemed clean but I would never pay the nightly rate here again.
Séjour de 1 nuit en juillet 2023
Megan, Front Desk a répondu le 25 juill. 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

8/10 – Bien

Peter

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean, comfortable hotel
The hotel was clean and comfortable. Free breakfast was nice, western omelet, French toast sticks, and sausage along with breads, cereal, fruit and beverages.
Séjour de 1 nuit en juillet 2023
Mean, Front Desk a répondu le 20 juill. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 – Excellent

Alison

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Breakfast assiciate was very friendly. Check in associate was also a pleasure even though we couldnt check in early ( plans canceled due to rain).
Séjour de 1 nuit en juillet 2023
Mean, Front Desk a répondu le 20 juill. 2023
Thank you Alison, for responding to our survey regarding your recent stay at the Hampton Inn & Suites Greenfield. We are thrilled to hear you had a great stay, and that you were able to enjoy our complimentary hot breakfast. I am sorry we didn't have the availability to give you an early check in. Thank you so much for your stay, and feedback, we hope to have the pleasure of welcoming you back in the future.

10/10 – Excellent

Kelly, Northfield

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable and clean with nice breakfast. Interior was great. Staff pleasant. Hotel next door was not as well maintained and had lots of displaced families with children playing in parking lot. Outside area had poor parking and very congested. Several panhandlers in area near hotel.
Séjour de 1 nuit en juillet 2023
Megan, Front Desk a répondu le 11 juill. 2023
Thank you for leaving some feedback regarding your recent stay at the Hampton Inn & Suites Greenfield. We are thrilled that you enjoyed our hotel, as well as some of the amenities we have available. I am sorry to hear that some of the things taking place in the area took away from what you were expecting your stay to be. Thank you again for your stay as well as taking the time to leave us a review. We hope to have the pleasure of welcoming you back in the future.

10/10 – Excellent

Steve

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2023
Mean, Front Desk a répondu le 11 juill. 2023
Thank you for leaving us with some positive feedback regarding your recent stay at the Hampton Inn & Suites Greenfield. We hope you were able to take advantage of and enjoy the amenities we have to offer. We also hope you found our staff to be friendly and helpful. Thank you again for your stay as well as leaving us a rating. We hope to have the pleasure of welcoming you back soon.

10/10 – Excellent

Diane

Séjour de 1 nuit en juin 2023
Megan, Front Desk a répondu le 1 août 2023
Thank you Diane! We really appreciate you taking the time to leave us with some positive feedback. We are thrilled to hear you enjoyed your stay with us, and hope you got the chance to enjoy some of the amenities we have available for you. Thank you for your stay and review. We hope to see you soon Diane!

8/10 – Bien

Matthew

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was fine
Séjour de 2 nuits en juin 2023
Megan, Front Desk a répondu le 3 juill. 2023
We appreciate your review and preference for the Hampton Inn,  I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration.  Thank you again for your stay and we hope to see you soon!

8/10 – Bien

Charles

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2023
Megan, Front Desk a répondu le 3 juill. 2023
We appreciate your review and preference for the Hampton Inn,  I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration.  Thank you again for your stay and we hope to see you soon!

10/10 – Excellent

Sara

Séjour de 1 nuit en juin 2023
Megan, Front Desk a répondu le 1 août 2023
Thank you for your review Sara! We appreciate you leaving us with some positive feedback. I hope you enjoyed every aspect of your stay. I hope you found our staff to be friendly and accommodating, and that you got the chance to enjoy some of the amenities we provide for you. Thank you so much for your stay, and review, we hope to have the pleasure of welcoming you back soon.