Indoor pool

Reviews of The Westin Grand Frankfurt

The Westin Grand Frankfurt
Konrad-Adenauer-Str. 7, Frankfurt, HE

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 866 reviews" "
Rating 8 - Good. 272 out of 866 reviews" "
Rating 6 - Okay. 82 out of 866 reviews" "
Rating 4 - Poor. 26 out of 866 reviews" "
Rating 2 - Terrible. 24 out of 866 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Afschin

Liked: Cleanliness, staff & service
Even though this is one the most expensive 5 star hotels in Frankfurt, the hotel is trying to save cost by using cheap items to save a few pennies. The Nespresso capsules are cheap imitations which taste terrible, the toilet paper is cheap and rough the capuccino i ordered was cold. There is nothing special about this hotel. There are 5 star hotels for half the cost in Frankfurt. This hotel should use top quality items in the room.
Stayed 1 night in Jan 2024
Response from The Westin Grand Frankfurt on Feb 24, 2024
Dear Guest,it is heartening to hear about your experience with us! This is certainly not our standard and we hope that we are able to proove our standard to you in the future.Be well,Your Westin Grand Team

10/10 Excellent

DAVID

Stayed 1 night in Jan 2024
Response from The Westin Grand Frankfurt on Jan 20, 2024
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Christian, Jersey City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff could be a bit more friendly, otherwise great hotel
Stayed 3 nights in Dec 2023
Response from The Westin Grand Frankfurt on Jan 5, 2024
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate that you took time to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Kostas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great shopping/eating area. Short walk to the Christmas Market and many other attractions.
Stayed 7 nights in Dec 2023
Response from The Westin Grand Frankfurt on Jan 2, 2024
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and very accommodating however on our last day felt like we were unable to wait in the reception area for our taxi
Stayed 2 nights in Dec 2023
Response from The Westin Grand Frankfurt on Jan 2, 2024
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

8/10 Good

Sherifa

Stayed 5 nights in Dec 2023
Response from The Westin Grand Frankfurt on Jan 2, 2024
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Thomas L

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Westin Grand Frankfurt on Dec 12, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Vivek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Westin Grand Frankfurt on Dec 12, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Westin Grand Frankfurt on Dec 12, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from The Westin Grand Frankfurt on Dec 12, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

4/10 Poor

David

Business traveller
Liked: Cleanliness, property conditions & facilities
My shower was broken - had too have cold showers 2 days in a row. Complained 3 time s, only then they moved me to a new room .
Stayed 4 nights in Nov 2023
Response from The Westin Grand Frankfurt on Dec 4, 2023
Dear Guest,it is heartening to hear about your experience with us! This is certainly not our standard and we hope that we are able to proove our standard to you in the future.Be well,Your Westin Grand Team

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always exceptional service. Stayed 4 days. Everything from check in to check out was fantastic. Rooms are very clean and modern. Hotel is quiet. Food was excellent. Great lobby to work from. Close and walkable to everything with great restaurants just outside the door. One of the best choices in Frankfurt. My 5th stay at this hotel. Will be back.
Stayed 3 nights in Nov 2023
Response from The Westin Grand Frankfurt on Dec 4, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

8/10 Good

Martinique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from The Westin Grand Frankfurt on Nov 23, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated with nice amenities. Short walk to shopping and restaurants close by.
Stayed 2 nights in Nov 2023
Response from The Westin Grand Frankfurt on Nov 20, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Dalinda, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Oct 2023
Response from The Westin Grand Frankfurt on Nov 7, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your it!Be well,Your Westin Grand Team

10/10 Excellent

Sana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendly helpful Clean nice lobby Near the shopping
Stayed 4 nights in Oct 2023
Response from The Westin Grand Frankfurt on Nov 4, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Calvin

Stayed 6 nights in Oct 2023
Response from The Westin Grand Frankfurt on Nov 17, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023
Response from The Westin Grand Frankfurt on Oct 23, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Westin Grand Frankfurt on Oct 23, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

4/10 Poor

Joseph

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, rude staff
Hotel was nice exactly as advertised but the staff was rude
Stayed 1 night in Sep 2023
Response from The Westin Grand Frankfurt on Oct 16, 2023
Dear Guest,it is heartening to hear about your experience with us! This is certainly not our standard and we hope that we are able to proove our standard to you in the future.Be well,Your Westin Grand Team

8/10 Good

Carmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from The Westin Grand Frankfurt on Oct 11, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from The Westin Grand Frankfurt on Oct 19, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient location, very nice hotel!
Stayed 1 night in Sep 2023
Response from The Westin Grand Frankfurt on Sep 23, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

4/10 Poor

Yilin

Stayed 1 night in Sep 2023
Response from The Westin Grand Frankfurt on Oct 16, 2023
Dear Guest,it is heartening to hear about your experience with us! This is certainly not our standard and we hope that we are able to proove our standard to you in the future.Be well,Your Westin Grand Team

10/10 Excellent

Angeline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the pool weight room
Stayed 2 nights in Sep 2023
Response from The Westin Grand Frankfurt on Sep 19, 2023
ear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023
Response from The Westin Grand Frankfurt on Oct 16, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location
Stayed 4 nights in Sep 2023
Response from The Westin Grand Frankfurt on Sep 16, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Sep 2023
Response from The Westin Grand Frankfurt on Sep 11, 2023
ear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Steven, Holmfirth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable place to spend a few days. Lovey spa and lobby seating areas. And on the doorstep of Frankurt's main shopping area.
Stayed 4 nights in Aug 2023
Response from The Westin Grand Frankfurt on Sep 3, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

4/10 Poor

Oleg

Stayed 4 nights in Jul 2023
Response from The Westin Grand Frankfurt on Sep 6, 2023
Dear Guest,it is heartening to hear about your experience with us! This is certainly not our standard and we hope that we are able to proove our standard to you in the future.Be well,Your Westin Grand Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Westin property, with a good lobby bar and two restaurants. Only a couple minutes from shopping and many more restaurant choices. Convenient for getting a Taxi or Uber, as they have a dropoff and pickup lane in front of the hotel.
Stayed 1 night in Aug 2023
Response from The Westin Grand Frankfurt on Aug 17, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from The Westin Grand Frankfurt on Aug 14, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

amir

Stayed 1 night in Aug 2023
Response from The Westin Grand Frankfurt on Aug 31, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed here one night upon landing in Frankfurt from the US. Good location with nearby restaurants and areas to walk. Would recommend this hotel.
Stayed 2 nights in Jul 2023
Response from The Westin Grand Frankfurt on Aug 7, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel! So comfortable with gourmet food and close to excellent shopping and restaurants.
Stayed 3 nights in Jul 2023
Response from The Westin Grand Frankfurt on Jul 31, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

2/10 Terrible

PENNY

Stayed 1 night in Jul 2023
Response from The Westin Grand Frankfurt on Aug 12, 2023
Dear Guest,it is heartening to hear about your experience with us! This is certainly not our standard and we hope that we are able to proove our standard to you in the future.Be well,Your Westin Grand Team

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Westin Grand Frankfurt on Jul 11, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Westin Grand Frankfurt on Jul 10, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Omar

Stayed 1 night in Jul 2023
Response from The Westin Grand Frankfurt on Jul 31, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Westin Grand Frankfurt on Jul 3, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Gorgeous room, big comfy beds, great location.
Stayed 1 night in Jun 2023
Response from The Westin Grand Frankfurt on Jul 3, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Terrae

Stayed 3 nights in Jun 2023
Response from The Westin Grand Frankfurt on Jun 28, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, convenient hotel in the best area for walkability.
Stayed 1 night in Jun 2023
Response from The Westin Grand Frankfurt on Jun 28, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

10/10 Excellent

Soh Teng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Frankfurt Grand
A stone throw away from the shopping street as well as 2-3 Turkish/Italian restaurants as well as emergency breakfast food like Macdonalds, Starbucks and even supermarkets such as Aldi. We are also 10mins walk away from greenery by the River Main, making picnic an interesting option on Sunday when the shops are closed. The hotel is an easy 150m away from train access and there are always taxis outside the hotel waiting for passengers. Airport is about 30mins away. The rooms are spacious, modern and clean. We wanted to upgrade one of our rooms to a junior suite for the bath tub option which was kindly organized by the reception team who tried to get us rooms next to each other. The gym, indoor pool as well as sauna all added to our satisfaction with the hotel, not forgetting the use of club lounge that comes together with the junior suite. Some food available (standard not fantastic) in the club lounge which opens 630am- 930pm making it a viable option for snack, drink and fruit option.
Stayed 5 nights in Jun 2023
Response from The Westin Grand Frankfurt on Jun 23, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

4/10 Poor

Michael

Stayed 1 night in Jun 2023
Response from The Westin Grand Frankfurt on Jun 28, 2023
Dear Guest,it is heartening to hear about your experience with us! This is certainly not our standard and we hope that we are able to proove our standard to you in the future.Be well,Your Westin Grand Team

10/10 Excellent

Mery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Very pleasant stay; great staff; wonderful breakfast. Room was smaller than expected but comfortable.
Stayed 2 nights in Jun 2023
Response from The Westin Grand Frankfurt on Jun 20, 2023
Dear Guest,thank you for your review! We are delighted to read that you enjoyed your stay with us and we are looking foward to welcome you back! Your positive experience with us is a praise for the entire team and we appreciate the time you took to share your experience!Be well,Your Westin Grand Team

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel in an OK part of town
Check-in went fairly smooth. Told the guy at the counter my German was not great, but that didn't stop him from giving me all my hotel information in rapid fire German with typical local warmth. Other than that minor thing, the hotel and room was terrific. Although near the main shopping street, we found the neighborhood to be sketchy at best. Loads of homeless people, psychotic people yelling at random people and generally just very overcrowded on a Saturday. Would not stay in this part of town again.
Stayed 1 night in May 2023
Response from The Westin Grand Frankfurt on Jun 8, 2023
Dear Guest,thank you for choosing the Westin Grand Frankfurt for your stay!We are delighted to hear that we were able to meet your expectations regarding the hotel.Your Westin Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recently renovated luxury hotel with a great location near Zeil Straße.
Stayed 1 night in May 2023
Response from Westin Grand Frankfurt on May 28, 2023
Dear Guest,thank you vey much for your review! We are delighted to hear that you liked your stay with us !We are looking forward to welcome you back in our hotel!

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was only here for an overnight layover but it was fantastic. Gorgeous hotel with great amenities. Highly recommend upgrading to the club room for the lounge access for not much extra.
Stayed 1 night in May 2023
Response from Westin Grand Frankfurt on May 28, 2023
Dear Laura,thank you very much for your positve review! We are delighted to hear about your experience with us and we all hope that we can welcome you back any time soon in our hotel!Greetings from your Westin Grand Frankfurt Team!

8/10 Good

julianna

Stayed 2 nights in Apr 2023
Response from Westin Grand Frankfurt on May 28, 2023
Wir freuen uns dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen Sie bald wieder begrüßen zu dürfen!Ihr Team vom Westin Grand Frankfurt