Front of property - evening/night

Reviews of Star Inn Hotel Frankfurt Centrum

Star Inn Hotel Frankfurt Centrum
Mainzer Landstrasse 117-119, Frankfurt, HE

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 1000 reviews" "
Rating 8 - Good. 456 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 8 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Adam

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Katina Giamali/Hotelassistentin on Aug 31, 2020
Sehr geehrter Gast, herzlichen Dank für die tolle Bewertung. Wir hoffen Sie bald wieder begrüßen zu dürfen. Eine schöne Woche!

10/10 Excellent

Nino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Nice hotel in the center of Frankfurt. Spacious room and very clean. We especially liked the balcony. Wanted to stay on the way back but the family room was booked.
Stayed 1 night in Jul 2020
Response from A.Marscheider on Aug 18, 2020
Dear Nino, Thanks for your rating. We are glad that you had a pleasant stay. To bad that we are fully booked for your way back. I hope you asked the reception as well because the last room isn´t in the systems normally. We are looking forward to welcome you again. Kind regards

8/10 Good

MiguelAngel, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. I like it I will recommend you my colleagues and friends
Stayed 1 night in Aug 2020
Response from Katina Giamali/Hotelassistentin on Aug 18, 2020
Dear Sirs, thank you for the kind review. We hope to welcome you again. Kind regards

8/10 Good

kyoungwoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from A.Marscheider on Aug 10, 2020
Dear Mr. Kyoungwoon, Thanks for your feedback. We are looking forward to welcome you again. Kind regards

8/10 Good

Rungruedee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location easy to travel reasonable price
Stayed 1 night in Jul 2020
Response from Kirsten / front desk on Jul 18, 2020
Thank you for your stay and for your positive Feedback. We will be happy welcoming you another time in our hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from A.Marscheider on Jul 10, 2020
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from A.Marscheider on Jun 26, 2020
Sehr geehrter Samuel, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben und hoffen Sie besuchen uns bald wieder. Mit freundlichen Grüßen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Andrea Marscheider on Mar 11, 2020
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
We booked the hotel for an overnight stay on our way back home and it was perfect for what we needed. Super easy underground parking (17 euros a night), very quick check in and a huge room (though the bathroom could have been a bit bigger). A few blocks from the train station, we would definitely consider staying here if we return.
Stayed 1 night in Feb 2020
Response from Andrea Marscheider on Mar 2, 2020
Dear Viviana, Thanks for your rating. We are glad that you enjoyed your stay with us. Please recommend us. We are looking forward to welcome you again. Kind regards

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from reservation dep. on Mar 23, 2020
Dear Sirs, thank you for the good review. Kind regards reservation dep.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very close from the train station, very easy to find, so close to Sky Plaza and the Messe
Stayed 1 night in Jan 2020
Response from A.Marscheider on Jan 27, 2020
Dear guest, Thanks for your rating. We are glad that you had a pleasant stay and hope to visit us again soon. Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Basic amenities provided, would be good if bedroom slippers were provided as well
Stayed 2 nights in Jan 2020
Response from Star Inn Hotel Frankfurt on Jan 24, 2020
Thank you for your stay and your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff made it a pleasure to stay at the Inn. The location was excellent and overall good value - well worth the stay!
Stayed 4 nights in Dec 2019
Response from Andrea Marscheider on Dec 27, 2019
Dear guest, Thanks for your rating. We are glad that you enjoyed your stay with us. Please recommend us. We are looking forward to welcome you again. Kind regards

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from A.Marscheider on Dec 27, 2019
Dear guest, Thanks for your evaluation. We are looking forward to welcome you again. Kind regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rude Unfriendly Lady at Reception
After 30hrs of travel from Syd we arrived exhausted at around 8am. Most hotels are happy to check their guests in early if the room is available. We thought if the room wasn’t available we would ask for recommendations for breakfast and sight seeing until check in was possible. While my husband was parking the rental I went to reception and was greeted by an unfriendly lady with the initials BE. I gave her my name and she proceeded to check me in in cold silence. My husband joined me at the desk and we started discussing what time we should check out as our 2 young kids will be jet lagged and up early. At this point BE interjected ‘you’ve arrived 7 hours early will you be checking out at 8?’ I was stunned as we have never been asked to check out early just because we checked in early and out of shocked replied ‘we’re happy to check out whatever time you’d like’. To break the awkward silence that followed I asked whether it was ok for us to park on the street out front to which she replied ‘it changes all the time. I don’t walk the streets everyday just to check’. My husband paid for the tourist tax and I felt she was friendlier towards him. In the lift I asked if he felt like she was friendlier or was I being paranoid and he replied ‘yep she was nicer to me. She’s probably racist’ as I’m of Asian descent and he’s western. The rooms were decent enough but I would not choose to come back. I’d rather pay more just to be treated like a fellow human being sharing the same planet.
Stayed 1 night in Dec 2019
Response from Katina Giamali on Dec 23, 2019
Dear Sirs, We are sorry that you had a bad experience in our house. We try to check in every guest if the room is available. Such behavior is of course not possible and we have not actually known it from our colleague for 9 years. Nevertheless, we will of course have a conversation with her. We wish you all the best and niche Christmas. Kind regards Katina Giamali

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pretty Good
Decent hotel in a reasonably central location. At Check in they tried to charge me again for my prepaid room. The room was spacious plus good bed and shower. The "Tray Plates" they use at breakfast and not a good idea
Stayed 1 night in Dec 2019
Response from Andrea Marscheider on Dec 8, 2019
Dear Thomas, Thanks for your feedback. Sorry for the problems at checking in. We are looking forward to welcome you again. Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from A.Marscheider on Oct 26, 2019
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten und würden uns freuen, Sie bald wieder bei uns zu begrüßen. Mit freundlichen Grüßen

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Walking distance to the train station. Room is clean and bed is comfortable. A bit noisy at night.Staff are friendly and helpful.
Stayed 3 nights in Sep 2019
Response from Andrea Marscheider on Oct 16, 2019
Dear guest, Thanks for your rating. We are looking forward to welcome you again. Kind regards

8/10 Good

Michael

Liked: Staff & service
Ok hotel
Good location near train station and some good restaurants. Good value for the price we paid. We did buy breakfast one day but it is overpriced. No air conditioning which made the room warm and stuffy. Had to ask for additional pillows as the two on the bed were terrible. Clean bathroom and shower. We would stay here again.
Stayed 2 nights in Oct 2019
Response from Katina Giamali on Oct 11, 2019
Dear Mr Michael, Thank you for the assessment. Only then can we improve something. We hope to see you again soon and wish you a nice day. Best regards Katina Giamali hotel assistant

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Katina Giamali on Oct 3, 2019
Sehr geehrter Gast, vielen Dank für die tolle Beurteilung. Wir wünschen Ihnen einen schönen tag. Mit freundlichen Grüßen Katina Giamali Hotelassistentin

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from A.Marscheider on Sep 15, 2019
Sehr geehrte Anita, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten und hoffen Sie besuchen uns bald wieder. Mit freundlichen Grüßen

8/10 Good

Elio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice and frendly employees Good breakfast. Good service. I will advise my friends to come to this Hotel.
Stayed 4 nights in Aug 2019
Response from Andrea Marscheidere on Sep 13, 2019
Dear Elio, Thanks for your rating. We are glad that you had a good time in Frankfurt and hope you will visit us again soon. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Room was clean and had air conditioning. Would stay again.
Stayed 3 nights in Aug 2019
Response from A.Marscheider on Aug 28, 2019
Dear guest, Thanks for your rating. We are looking forward to welcome you again. Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from A.Marscheider on Aug 28, 2019
Dear guest, Thanks for your evaluation. We are looking forward to welcome you again. Kind regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was excellent but we had difficulties with the parking. Our vehicle had a roof box so we couldn’t use the hotel’s parking area, had to leave the car on the street... not so close to the hotel
Stayed 1 night in Aug 2019
Response from Katina Giamali on Aug 12, 2019
Dear Guests, thank you for your review. We wish you a nice day. KInd regards Katina Giamali reservation

10/10 Excellent

Rick, Phila.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean rooms with air condition. Close to train station and buses. the are around the hotel is not as nice but I had no problems
Stayed 4 nights in Aug 2019
Response from Katina Giamali on Aug 8, 2019
Dear Mr Rick, thank you for the great review. We hope to welcome you again. Ave a nice day. Kind regards Katina Giamali hotel assistant

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star hotel
Hotel is very nice.
Stayed 1 night in Jul 2019
Response from Andrea Marscheider on Jul 8, 2019
Dear Kathleen, Thanks for your rating. We are looking forward to welcome you again. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is at a convenient location, close to Frankfurt main train station
Stayed 6 nights in Jun 2019
Response from Katina Giamali on Jun 28, 2019
Dear Sirs, thank you for the good review. We hope to welcome you again in one of our Star Inn Hotels. Kind regards Katina Giamali reservation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家庭房宽敞、整洁、舒适。员工热情。离火车站近,交通方便。来之前听朋友说火车站附近有妓女和不三不四的人,但我们没有感到不安全。
Stayed 2 nights in Jun 2019
Response from Katina Giamali on Jun 21, 2019
Dear Sirs, thank you for the review. We hope to welcome you again. Kind regards Katina Giamali hotel assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Katina Giamali on Jun 14, 2019
Dear Guest, thank you for the good review! We hope to welcome you again in one of our Star Inn Hotels . Kind regards Katina Giamali hotel assistant

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bargain. Good staff. Dodgey area.
The hotel staff was very accommodating, allowing is to check in early after a very long flight from the US. The room was clean and the shower was great. This is a good business-level hotel. The only thing against it is that it's NOT in a very good area of Frankfurt.
Stayed 1 night in May 2019
Response from Katina Giamali on Jun 3, 2019
Dear Sirs, thank you for the great review. We hope to welcome you again. Kind regards Katina Giamali hotel assistant

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Katina Giamali on May 6, 2019
Dear Mr Rodrigo, Thank you for the great review. We hope to welcome you again. Kind regards Katina Giamali hotel assistant

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Straightforward and OK. Would stay again.
OK and I would stay there again. Not wowed, but a decent enough place. Though early knock on the door to check for cleaning the room was a bit much.
Stayed 1 night in Apr 2019
Response from Katina Giamali on Apr 30, 2019
Dear Sirs, thank you for the review. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from A.Marscheider on Apr 23, 2019
Thanks for your evaluation. We are looking forward to welcome you again. Kind regards

8/10 Good

Hsiu-Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable.
Stayed 1 night in Apr 2019
Response from A.Marscheider on Apr 23, 2019
Thanks for your rating. We are glad that you enjoyed your stay with us. Please recommend us. We are looking forward to welcome you again. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from A.Marscheider on Mar 5, 2019
Dear guest, Thanks for your rating. We are looking forward to welcome you again. Kind regards

6/10 Okay

N/A

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was lovely and very comfortable - however, upon arrival we were greeted by an extremely rude receptionist who merely grunted as we entered. When he asked how we would be paying the room tax we explained we had very little euro's in cash and the rest was on our travel credit card and we'd like to split this across the remaining cash and card, to which, I had the card and cash snatched from my hand along side an eye roll. Totally unacceptable for the question we had asked. The hotel on the whole was located well and I would recommend if it weren't for the reception welcome we received.
Stayed 3 nights in Feb 2019
Response from reservation on Feb 22, 2019
Dear guest, Thank you for the feedback. The employee's behavior is unacceptable. I apologize for this experience. Kind regards Katina Giamali

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Don’t take a room with windows to the big street. I have stayed in several hotels at the almost exact same spot, but nowhere has there been this bad sound isolation. Could not sleep more than a few hours. Luckily I was able to get another room to the back of the building for the rest of my stay, otherwise the trade show week would have been much more tough. Price during trade show is at least the double for what the hotel is worth in terms of comfort/class (200€ per night!). Breakfast was very basic. Friendly staff, clean rooms, functioning wifi connection.
Stayed 7 nights in Feb 2019
Response from Katina Giamali on Feb 19, 2019
Dear guest, We are sorry for that, but as a city hotel, the noise cannot be avoided. We thank you for your feedback and wish you a happy day. Kind regards Katina Giamali hotel assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Katina Giamali on Jan 7, 2019
Dear Guest, thank you for the review. We wish you a happy New Year. Kind regards Katina Giamali hotel assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great, very central, near the station, so we had lots of time to explore the markets / drink gluhwein nearby! The staff were very helpful and even let us check in a few hours early. The room was very good and the shower was great. Overall very good value for one night in Frankfurt.
Stayed 1 night in Dec 2018
Response from Katina Giamali on Dec 12, 2018
Dear Sirs, thank you for the great review. We hope to welcome you again. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like a rough area. Lovely hotel though. My wife and I spent a weekend here and loved Frankfurt. The hotel was spotless and the staff were incredibly polite and helpful and they all spoke perfect english. The area around the hotel isn't a pleasant after dark. Lots of groups of 5+ males lurking around doorways, the area arounf I'm a big lad (6'3") and can certainly handle myself however I myself felt uneasy
Stayed 2 nights in Dec 2018
Response from Andrea Marscheider on Dec 11, 2018
Dear guests, Thanks for your feedback. Kind regards

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Katina Giamali on Dec 10, 2018
Dear Guest, thank you for the great review. Kind regards Katina Giamali hotel assistant

8/10 Good

Eric, Tangent, Oregon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to the train station and local transportation. Clean, friendly.
Stayed 1 night in Nov 2018
Response from Katina Giamali on Dec 3, 2018
Dear Guest, thank you for the good review. We hope to welcome you again. Kind regards Katina Giamali reservation

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Katina Giamali on Nov 30, 2018
Sehr geehrter Gast, vielen Dank das Sie sich die Zeit genommen haben, uns zu bewerten. Wir hoffen Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen Katina Giamali Hotelassistentin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and efficient hotel.
Stayed 2 nights in Nov 2018
Response from A.Marscheider on Nov 23, 2018
Dear guest, Thanks for your rating. Kind regards

10/10 Excellent

Familytraveler, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern, spacious room. Helpful staff at front desk. It was raining the day we visited, they lent us umbrellas. We did not get the room serviced one day out of three, but they brought us new towels. The location is 5 minutes from Central Station and very convenient.
Stayed 3 nights in Sep 2018
Response from Andrea Marscheider on Oct 8, 2018
Dear Familytraveler, Thanks for your detailed feedback. Please recommend us. Kind regards

10/10 Excellent

Anatalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good j
It was good the staff were very friendly and helpful.
Stayed 1 night in Sep 2018
Response from Andrea Marscheider on Oct 4, 2018
Dear Anatalia, Thanks for your rating. We are looking forward to welcome you again. Kind regards

8/10 Good

shihpin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Andrea Marscheider on Sep 26, 2018
Dear Shihpin, Thanks for your evaluation.